A place where they're able to explain why you should buy here & it doesn't sound like marketing…read morescript. They make 'em - foam vs steel? No Brainer. No sleep number because that is BS. Price competitive. Not a giant corporation. Yeah did & very happy. PS there're mattress fold in half (who knew) can fit in SUV etc.

Went here a few weekends ago in search of a quality made in the U.S.A. mattress, and it was a…read morequick, informative process. The sales lady was very knowledgeable about their mattresses, and you can easily see the huge difference in quality when purchasing an OMF mattress when compared to a similar priced mattress from another company (minimally twice as well built). I like how she knew exactly the type of mattress I sought, and it has worked out great since! Delivery happened three days later, right when they said it would arrive, and the movers were equally as pleasant as the salesperson. When I mentioned to a few people that I was intending to get a new mattress, and mentioned that I was going to OMF, every single person (friends (2), family members (2), acupuncturist (1) had all related extremely positive experiences with their purchase-particularly how well built and dependable they are. I like to support local companies, but only if their making a quality product-after purchasing and sleeping in my new mattress for a few weeks now, I don't know why anyone would purchase a mattress anywhere other than OMF, considering supporting the local economy, (instead of China) and getting much better value than elsewhere.

The selection was good.Beds, couches, dining room, tv stands, kids section, tables, recliners, sets…read more+ more Value: Everything looked nice and good quality for the price They have a cafe- free coffee, candy and ice cream. You don't see that anymore! Staff: Myron was very friendly and helpful, and not pushy! We didn't end up buying anything as they didn't have what we needed. There were a lot of staff working and they do make commission. *Read all of the reviews- I had a good experience but we didn't buy anything so can only speak on the selection and atmosphere. Looking at other people's reviews, it doesn't seem like they have good customer service once you purchase something. That makes me want to give them 2 stars. Hours: Monday- Saturday: 10am-8pm Sunday: 11am-7pm Free parking

Bobs furniture has been an absolute headache to work with. I would never recommend this place to…read moreanyone. The customer service has been horrendous and i've never had such a terrible experience after spending the kind of money we did. Never again!!

My delivery was perfect. The piece arrived promptly and I was informed when delivery arrived…read more Delivery persons placed the item for me.

Sneaky 3% charge for buying in store vs online with credit card. The store manager was incredibly…read morerude to us. Missed out on a 10K sale they had written up and we had already paid when they refused to refund the charge and to act in a kind manner.

Such a disappointing experience. Was told by Jennifer when I ordered my table that currently the…read moresupply chain was running somewhat true to expected date . I ordered it in October and they kept changing the date of delivery. The last date I was given was March 29, and there was no guarantee I would receive it then either, so I cancelled the order after waiting 4 months. Her correspondence to me was rude and unprofessional. I was told I wasn't the only one waiting for furniture.

We bought a couch, chair and dining room set at HOM in Woodbury. The timing of the delivery was no…read moreissue. The problem started with the furniture itself. First, the couch had a stain that resembled a blood stain underneath the back cushion. Next, the dining table is an extension table. One end of the table makes a squeaking noise when leaning on it. When looking underneath the table, the rails underneath are not the same size as the other end of the table. Which is why it is squeaking/knocking. I contacted our salesperson who then told me the process of submitting a ticket for someone to come out and look at the pieces. A few weeks later, someone came out to remove the stain and then tried to fix the table with no such luck. He did try to put some sticky felt on the railings - which is not fixing the problem, just patching it for a little bit. Needless to say, the felt did not stay in place. We were told we can replace the table or receive our money back. We opted for replacing the table (supposed to be delivered this week). Now, last night I was sitting on the dining chair (which I haven't really sat on) I heard something drop on the floor. Here a screw came off of the bottom of the chair. How I know this? I had to turn over the chair and noticed where it came out of. I tried to replace and it was stripped. I then looked over the rest of the dining chairs and the majority of the screws were very loose or missing. The loose screws were stripped from whomever put the chairs together. Long story - I know. I had to put another ticket it for the chairs now. I love the sofa, chair and the dining table. However, paying a large amount of money (at least for our budget) it extremely disappointing and knowing I will not be buying anything from this facility again. I will write a follow up on the table and chairs.

Adam has EXCELLENT customer service. We came in told what we…read moreneeded and the cost we could afford. He was professional, kind, great humor- winter....ugh. Amy was in the store as well and I just want to say it was THE best service we've had in awhile. MUCH appreciated. I tried to give kudos online at the store, but was not able to, but BIG BIG SHOUT OUT TO ADAM!!!!!!

At first we were happy with our Tempur-pedic. Even though the sales team was a bit pushy, and after…read morewe decided to make a purchase left us sit at the checkout desk while we watched them try to sell more to new walk-ins, we were happy with ease of purchase. After about 75 days we noticed the mattress seem to holding some type of memory after leaving the bed and was no longer comfortable. We were told that it could be normal with some of those mattresses which I'm skeptical about this information. We inquired about exchanging the bed to try one of their hybrid mattresses. We asked about 100 day policy and see if they could extend that for a few weeks since the new bed wouldn't arrive until after they picked up the old mattress, delivery at the earliest is 14 days, and that would give us about 10 days to decide if it would work. We were told there is no way to extend the plan by even a few days. Our only option at this point is to get a replacement or exchange and hope for the best. If the new bed is not going to work our we would be out almost $4,000 for bed and frame or we could return the bed and pay the restocking fee for our trouble. Hopefully you will be more informed about purchasing with Mattress Firm and be lucky that the bed you pick will not have issues, and if it does you are well within the 100 days to get a replacement and have time to test it out. Good Luck, Chris

I got a reply to my complaint that I left at this store after purchasing a mattress. I was offered…read morean inspection, but the inspection I received was a man showing up with a long stick who measured my mattress and left after five minutes. He told me customer service would call me. I waited at least a week for customer service to get back to me and they gave me a message that said my mattress was considered not defective. What a long painful, dumb process. All because I have a mattress that I want to return? To get a better mattress? I knew the place was fishy when I got it so this just confirms my suspicions. I know it's the mattress because I travel for work and every single bed has been more comfortable than this thing! With this I get shoulder pain, back pain, leg pain. Lovely! I've seen the other bad reviews from other people and their experiences here and it makes me feel like this company will be completely gone in a year or so. Just listen to everyone else and go anywhere else for your mattresses.

Staff at store is friendly. Customer service department not so much…read more Purchased a sectional set in January and got complete delivery of it in March. Love seat broke in July. It took two weeks to get a tech to house to look at it for warranty purposes. Tech was only in house for 5 minutes. Tech did not turn in paperwork and we received a call 3 weeks after tech visit. Customer service told us it could be 2 - 6 weeks to get the part and that it would be shipped to our house. 2 weeks after this call, we called Customer service, only to find out the part is backordered and that they don't have an ETA much less ability to at least get tech scheduled if the part were to come in. Here we are almost three months after the loveseat broke and no closer to a resolution. NEVER buying from Ashley again.