I see Dr Hooten. He is thorough, professional and pleasant. The office staff is friendly and…read morehelpful. I have been using this office for my eye care needs since 1989, furst with Dr Smith amd now with Dr Hooten and i have never had a bad experience. The entire staff are caring and responsible. I have encouraged many of my friends and family to them. It's so reassuring to know that they will meet my needs.

Great office staff, very pleasant and friendly. Dr.Smith and Dr. Hooten are the best!! They help…read moreyou understand all eye exams, tests, and treatments. Great to be educated in the health of your vision. This office should be your first choice!!

I've worn contacts/glasses my whole life, so I've experienced a wide variety of eye care…read morefacilities. Dr. Frazier and the whole team at Tyler Eye Associates is by far the most professional, caring and prompt facility I've been to. As a new patient I was scheduled very quickly, in office wait times were never more than 5 minutes. Dr. Frazier took his time with a thorough exam and ensured he explained things in a way you could easily understand. I ordered glasses and they were ready for pick up very quickly within 3 days. I couldn't recommend this facility more!

Called them up needing to get an eye exam and glasses and they were able to get me in the next day…read morewhich was awesome. Got my exam from Dr West and I was very happy with how well of a job he did and his professionalism! Very courteous and kind. Then went to get glasses and was very happy with staff in helping me find what I needed. Even with insurance I was shocked at how very expensive the glasses were. Kind of going through buyers remorse as maybe I should have looked around more. That's why I gave them only 3 stars.

The most thorough eye exam I have ever had. Fit new lenses into my existing frames, and they are…read moregreat!

I actually had a great time getting my eyes checked here. Dr. Cook was knowledgeable and threw in…read moresome well placed eye jokes. He's independent - doesn't make money off slinging expensive contacts - and is well known and respected in his field. He uses a combination of old and new technology, so you are actually benefiting from his expertise as opposed to at the mercy of a machine. The exam was reasonably priced (50 something dollars for a glasses exam, and 99 for contacts, without insurance, and it's done in a way that checks your eye health.without dilation.) I was extremely impressed. The office was clean and the receptionist was very nice e and knowledgeable as well.

Outstanding experience from the time I entered the door, until the time I made my exit. The entire…read morestaff conducted themselves in a friendly, professional, and competent manner. Dr. Chism is highly experienced and knowledgeable. I'm a "seasoned" citizen, and can't remember a time when I have been more impressed, overall, with any medical office.

Rave: Vision Source!…read more After a very bad experience at another practice many years ago, I went to Vision Source because my cheap readers just were not cutting it any more! Every single staff person there went above and beyond to make it a great experience. They were friendly, knowledgeable, communicative and listened. My first appointment was the the very end of the work day, on a holiday (Valentine's Day) and no one was rushing me to out the door. In fact, they assured me they'd stay as long as I needed them to stay. I went back today to pick up my glasses and was treated warmly and welcoming, like Id been a client for 10 years instead of 2 weeks. They gave me "lessons" in how to adjust to my progressive lenses. Highly, highly recommend.

I got glasses for 150 (100 for the frames) and a 6 month supply of acuvue contacts for 180. I'm not…read moresure how much the appointment's cost was. When they gave me contacts to try on after the exam I still couldn't see clearly so they went back and checked my vision and gave a second pair that were great. I was disappointed in the selection of glasses and most of the staff was rude.

I really do not like writing negative reviews, especially when I've raved about Dr. Chism for…read moreyears. I've dealt with his rude, seemingly uneducated staff for years, solely because I really like Dr. Chism. So, why the negative, 1 star review, you must ask? Allow me to opine: I had my annual exam scheduled for the end of March. I scheduled this appointment nearly a month out. I fully understand that when the CDC mandates closing your office, due to the Covid 19 pandemic, this is necessary. It's not the Doc's fault, and I'm more understanding than most. It's also not Jessica's fault that she was overly curt with me, when she rudely told me "I'm cancelling your appointment." No shit, I get that. I'm sure she would've been more polite on any other day. Again, I'm understanding. But, what I really cannot tolerate is the lack of customer service. I very politely asked Jessica to ask the Doc to extend my prescription, so I could order more contacts. I was on my last pair. She didn't seem to care (remember the curt demeanor?). She said that I could have one trial pair. I asked if I could have two, and politely offered to pay for them. She said, no, but I could have one pair, and that she would leave them in the "bushes" for me. Yes, she really did leave them in the bushes. I still get emails from my old eye Doc in Fort Worth. His office sent multiple emails offering to extend prescriptions, and to assist in ordering contacts, and eyeglasses. This is true customer service, and something Chism's staff should brush up on. I'm in Fort Worth once, or twice a month for business. It wouldn't be an inconvenience, to switch back to him, and I probably will. None of us can pinpoint a timetable for when this Covid 19 madness will end. But, one thing I am quite certain of is that it will last longer than the one pair of contact lenses that were left in the bushes.

We have been seeing Dr. Bennett for about 6 years. My teenage daughter refuses to see anyone else…read more To me it is about the quality of my eye exam. I have a slight astigmatism that only really bothers me while driving long distances. Dr. Bennett is the only doctor to write a prescription that actually helped. He is very knowledgeable and good at sharing it.

I believe this office is dishonest and has a pretty good scam going on. I made an appointment last…read moreweek. I drove an hour to get to their office this morning. My insurance copay is $10. I have two daughters who have recently used this insurance and their copay was just $10. I filled out paperwork and when I returned it to the window I was told my copay was $10 plus I needed to pay an additional $90 that I could pay out of my own pocket or I could use my insurance that would normally go towards glasses/contacts for my appointment. Why did they not tell me this upfront when I made this appointment?

Dr. Mimi Le is the BEST eye Doctor I have seen in Tyler, I have seen 3 now. She took her time with…read moreme and she was not in & out like the other 2 I have seen elsewhere. Her receptionist, Jessica, was also very nice. I would highly recommend this eye Dr. She will be the only eye Dr. I will see from here on.