Poke myself in the eye trimming pruning my blackberry patch called for an appointment. Said they'd…read morecall me back, never did. Called Heaton and was given an appointment promptly

Extremely poor run office. 3-4 hour wait every visit. Service is not worth it. Spend your time…read moredriving to a reputable clinic that serves their patients.

Great services all you can ask for I know folks that really care about you your vision.read more

Don't bother getting a rapid test from here. I'm still waiting for my results and it's been more…read morethan long enough. Same as last time.

The finest surgeon and staff I have ever been a part of. Had cataract surgery, and the results were…read morespectacular. The very best!

Jeff is the best eye doctor in Tyler. I highly recommend him for any thing with the eyes.read more

Tried to reschedule appointment and receptionist was very unprofessional and rude. Hung up on me…read morewhen I asked for her name. Will use a new clinic from now on.

I took my 16 year old son for his routine eye examination in March at the Christus Dehaven Eye…read moreClinic. He received a standard eye exam without eye dilation. He had to return to school that same day. We have a Christus healthcare plan which include one free pediatric eye exam and one free pair of glasses. I received a bill from Christus for the exam and was charged $356.00 by Dr. John Ketcher. It was adjusted by Christus to $108.00 for the visit. I am nearly 60 years old and have worn glasses since the 3rd grade; and, I have never been charged $356.00 for an examination. I have never been charged separately for the doctor visit when getting an eye examination. I have made numerous call to the billing department who can't explain how a free eye examination costs $108.00. This clinic is a scam. I will not use them ever again. I emphatically do not recommend this clinic, and I especially do not recommend this doctor. Additionally, the staff was very rude and abrasive. I can go anywhere else in town for less money and better service, and I will do so without reservation. Bill K.

Terrible, terrible waiting times. We had an appointment time of 3:15 and are still waiting now at…read more5:41. Not one person in the waiting room has been here less than 2 hours. One gentleman just left. His appointment was at 1:40. Absolutely ridiculous and inconsiderate to keep people waiting this long.