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Todd & Associates

3.0 (2 reviews)
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United Insurance Co of America

United Insurance Co of America

(2 reviews)

I had the misfortune of speaking with Ashley at this office. She was very rude and unprofessional…read more Clearly this company is not concerned with their reputation in this area to have such a nasty person handling customer inquiries. I was calling with my father who has been a customer since 1976. She had no interest in helping us with our questions and sent us to the head office. The head office was very helpful but thought the Cleveland office might have the information we needed on hand. Ashley let me know I'd already called her and she was not willing to put herself out to help us. Basically it was clear she does not want to hear from us again. I have a feeling there is something very wrong at the Cleveland office based on the length of time my father has been paying premiums and the type of policy he has in place with them.

My review is in reference to the horrible treatment I've received from United Insurance. Which will…read moremost likely turn into a small claims court case. My question I still have that's been unanswered since June 2015 and now this being October 2015 is where have my monthly premium payments been going. I received a letter from the office stating that 2 of my policies lapsed for non payment. Now keep in mind that my alleged Field Representative had been collecting payments at my place of work and I had to ask that she collect her payments at a different location. But let me back track I had 4 policies and wanted to terminate 2 of them I was told that we could do a loan. However., I wasn't looking for a $47.00 loan. Who does that!!! Anyway the first set of documents had the wrong info on it do it had to be redone. The Manager Now District Manager contacted me via phone to have the error fix. Huh that was in April/May. I was a suppose to get a refund of like $17 give or take a few. And The loan Money Was allegedly going to my payments for the other 2 policies. Never happened all this in a attempt to save the policies. She also stated I didn't need to worry about the other payments because the loan we old be applied to the 2 policies I kept. All this so kept Field Representative from losing more business as she stating "Everybody canceling their policies. Another Field Rep gets involved stating he's here to help. I felt like I was at a doctors office where the consistently ask you to explain your problem over and over again. Almost 2 months have passed by since I submitted in his hand my cancelled checks for my monthly payments. Prior to that the new District Manager PROMISED me a call back. Yeap you guessed I haven't heard from her either. I just wanted my money back for the months I my policies were lapsed now I'm thinking some Internal Fraud thing is going on. So because I couldn't get resolution on the lower level. I've decided to take this matter to a whole different level. I will continue to share my experience with all I'm come in contact with.

Todd & Associates - insurance - Updated June 2026

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