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    Progressive Insurance

    1.2 (925 reviews)
    Closed Closed
    Updated 3 months ago

    Services - Progressive Insurance

    Car and truck insurance

    Life insurance

    Homeowner or property

    1 More Service

    Vehicle

    Progressive Insurance Photos

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    George G.

    Progressive insurance is a joke. I am only giving them one star because Yelp won't let me give them zero stars. My car was hit by someone who has Progressive, they showed the officer a good insurance card, but now Progressive is saying they didn't have insurance through them at the time. So, they are refusing to repair my car. They are trying to say that you can pull up an insurance card on their app even if you don't have insurance through them at the time. I don't know about anyone else, but that sounds fishy to me. There is no reason to not repair my car if the card from their website says they have insurance. I will never use them, I will talk anyone I know out of using them, and I would recommend anyone who has them find a company that has more morals than to try and throw their customers under the bus.

    Retaliation cancellation notice from Progressive for filing a complaint with Washington State Office of Insurance Commissioner.
    Noel B.

    Progressive Auto Insurance, are corrupt idiots. Relocated from California to Washington State. - Called for a quote, Accepted quote and paid $140. - Violation 1, Documents would not open. Thus have no clue what the policy is, or covers. - Violation 2, Washington State policy with San Diego address, thus nothing ever received in the mail. Again, No Documentation. - Filed a complaint with Washington State Office of Insurance commissioner (OIC). - Violation 3, retaliation, received a pending cancellation, notice for not providing requested documentation. Insurance Fair Conduct Act (IFCA) - Violation 4, Washington law, specifically RCW 48.18.545, prohibits insurers from using credit history or insurance scores to deny, cancel, or non-renew personal insurance policies based solely on those factors. Going to send Progressive a demand letter, copy OIC for $1500 per Violation, giving them the option to negotiate and settle. Otherwise take them to small claims court for $2500 per my red flags.

    Progressive are a bunch of liars who think their customers are idiots!

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    1 year ago

    Go somewhere else. State law in Minnesota does NOT require you to pay extra to put your roommate on your policy. It's a lie.

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    Page 1 of 24

    Progressive Insurance Reviews in Other Languages

    Ask the Community - Progressive Insurance

    Is it really cheap and give good customers claims services?

    Not cheap, poor customer service. Try Markel for motorcycle, and USAA for everything else, if you qualify. Just read all of the reviews, I did, WOW what shysters. Progressive charged me $800 for what Markel charges $100 a year.

    View All 2 Questions

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    Collin Doyle - State Farm Insurance Agent - State Farm Agent

    Collin Doyle - State Farm Insurance Agent

    (7 reviews)

    I can't say enough great things about my insurance agent Collin Doyle! When my basement…read moreunexpectedly flooded overnight, I was overwhelmed and unsure of where to even begin. I wrote a distressed email at 6:30am and Collin called me back at 6:37am and laid out a comprehensive action plan that was very easy to understand. Not only was Collin incredibly responsive and kind during a stressful time, but he also made sure the entire claims process was smooth and shockingly fast -- everything was handled and resolved in just ONE week! Collin guided me through every step, answered all my questions with patience, and made sure I felt supported the entire time. Thanks to Collin, what could have been a long, drawn-out disaster turned into a manageable simple process. If you're looking for someone who truly has your back, is an industry expert, and truly cares at the highest level, Collin Doyle is the insurance agent you want. Highly, highly recommend!

    To say I'm disappointed with this specific agent and relationship is an understatement. I have been…read morewith State Farm since my father set me up when I was 16 years old. Almost 30 years. I've maintained the relationship with the same office through moves and multiple new home and vehicle purchases, always bundling everything here. I've never missed or been late on one single payment. Over the past two years, we had some appliances leak, in addition to wind damage on our roof. One of the claims was inadvertently a duplicate (never questioned by this office...and for our singular roof), and we were told our entire homeowner policy is now cancelled. I went through the process of an appeal, only to hear today it was declined. With this lag, I only have 3 days (counting the weekend when insurance offices are not open) to find a new policy. Absolutely awful experience, customer service, support and management.

    Selman & Company - Our business has grown organically and through a series of ten strategic acquisitions located throughout the fifty states.

    Selman & Company

    (84 reviews)

    Everyone I spoke with was very polite but in the end, I was unable to speak with someone who could…read moreactually review how claim amounts are determined. My issue: For an office visit my medical provider billed TriCare and received an EOB; Allowed amount as $123, Deductible $65 applied to my cap, and my co-share of $29. My medical provider maintained a copy of TriCare's EOB had been sent to Selman. Some months later, I received a bill from my provider for $55 but there was no breakdown of the amount Selman paid so I called Selman. I waiting in the phone queue for a while and finally spoke with the Selman customer rep. The rep maintained the Tricare EOB listed the TriCare allowed amount as $65 and Selman paid $12.03 to my provider. The TriCare allowed amount was inconsistent with the amount listed on the EOB. The rep maintained that the amount is send to them from my medical provider and he did not have the TriCare EOB. I faxed the Tricare EOB and then called to confirm receipt but couldn't wait that long on the phone. I called the next day to confirm and advised the fax was not received, so I faxed it again. I called to confirm receipt of the second fax and this time waited in the queue, and the fax was received. I then reviewed the Tricare allowed amount and asked how Selman determined their responsible amount. The rep maintained that a re-determination will be completed by Selman Claims within 7 to 10 days and that she did not know how amounts were determined. I asked for the contact information of Selman Claims and she maintained claims could not be contacted by me. That her only contact method was through regular company electronic methods. Couple things: I wish I didn't have a job so I could spend my time in the phone queue. Selman representatives are unable to provide a detailed accounting of claims. Contact with those who complete the claims are inaccessible. The website/customer login functionality is only for account monthly/annual premium payments and information. The site has no EOB detail... a key component of the service your actually paying Selman provide. Again, everyone I spoke with was very polite but in the end Selman does not provide an accounting of the service provided and continues to have extended customer service hold times. I gave Selman a 2 star review because I eventually reached a customer service representative, all of them were polite, and all completed what I would believe to be what they were able to do.

    The web site locked me out for some unknown reason and gave me a message to call customer service…read more I dialed the number they gave and got put on hold with an annoying message that repeated every 10 seconds for an indefinite amount of time. I've been on hold for 15 minutes so far. No option for a call back, no option to stop the message from repeating, no estimate of time remaining on hold. Just horrible. Who designs a system that gives the customer that type of experience?

    Lake Shore Insurance Agency - Call us for a quote!

    Lake Shore Insurance Agency

    (5 reviews)

    Alexis was amazing in updating my car insurance policy . All…read morepeople I have spoken to over the years at Lake Shore (Rentz) Insurance have been outstanding in helping me and my family when we needing them

    I was told by my insurance representative that it benefits a customer to be insured with Lakeshore…read moreInsurance vs. going directly to the insurance company because going "direct," you become just be a number in a sea of other customers and hsve to speak to a different representative every time you call...but at this point that seems like the better option because atleast you get things done, your question answered, and your issue resolved right away. With Lakeshore, or having an Advisor at Lakeshore for your insurance needs seems to be a "thing" in name only. Issue is...my rep never gets back to me without me having to badger/hound him for the answer, a solution, or new insurance policy options. I'm wayyyyyyy to busy for the hounding, when I take time out of my day to work on insurance issues I want to resolve them right then or via a follow up task action that requires a review, sign, and done. He (Lakeshore Insurance) makes it hard for me to find value in remaining a customer with Lakeshore Insurance and having the benefit of a personal insurance "Advisor." I don't write reviews that often but, this seems like a case that needs to be shared. *This has been an ongoing experience with my rep, oh excuse me "my personal advisor," who is always: -slow to respond -not consistent with his follow through -offers "genic" quotes (with no real personalization based upon my needs) when I'm just a phone call away to get proper specs for mileage driven, add-ons, road side assistance needs, rental car needs, etc. All of which are things that impact the premium's price. -me always having to do the "follow up" to get an answer to seal the deal. I started this conversation mid September...it's now November and still don't have what i asked for which is updated quotes....for auto insurance...for four vehicles. Been a loyal customer to Lakeshore Insurance Company for almost 10 yrs, you'd think they would value me for bringing business of four cars and home owners insurance. At this point I'm probably better off going with a big box company who doesn't know me by name and forcing me to speak to a different representative every time (which is okay with me....at least I get my issues, inquiries, and needs met instantly)! Vs. Having a "personal advisor insurance representative," who offers NO real customer service or assistance to personalize my requested insurance needs. -a Disappointed customer

    Progressive Insurance - autoinsurance - Updated July 2026

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