I was treated well the last time I dealt with Progressive after my car was damaged by a Progressive policy holder. I certainly can't say the same about Geico. read more

I've been a Progressive customer for over 10 years with no accidents, no tickets, and no claims in the last 5 years. Despite that, my premium was just raised by $120 a month out of nowhere. How do they expect hard-working Americans to survive when loyal, safe drivers are punished like this? Progressive makes billions while draining customers, and if you ever need a claim, you have to fight them for it. This is insane, insensitive, and unacceptable. After a decade of loyalty, I'm done with this company and will be taking this to social media and my attorney. read more

Progressive Insurance - Auto Insurance Near Me - Mayfield Village, Ohio

I'd like to share some candid feedback on my recent claims experience. You can take it as you wish--I understand feedback doesn't always make its way very far--but I felt it was important to say something. In my 34 years of driving, I've worked with multiple insurance companies and gone through several claims. This was, by far, the most rigid, frustrating, and inefficient process I've experienced. The valuation of my vehicle felt inflexible and dismissive. I was essentially told there was no room for discussion, and that while I could pursue an independent appraisal at my own expense, if it came in lower, that would become the binding number. That approach didn't feel balanced or customer-focused. Beyond that, the overall process was unnecessarily difficult. After going through multiple back-and-forth steps, I was then required to travel roughly 60 miles round trip just to sign paperwork--despite the availability of common alternatives like email, e-signature, fax, or even local notarization. I ultimately had to suggest sending documents to my local agent myself, which was not offered as a solution. At no point did the process feel smooth, modern, or designed with the customer in mind. It felt rigid at every turn. I've consistently paid my premiums with the expectation that, if I ever needed to file a claim, the experience would be handled with efficiency and a degree of support. Unfortunately, this experience fell well short of that expectation. If I had to rate the process on a scale of 1 to 100, I would give it an 8. read more

Underwriting Dept. SUCKS!!! Monica M and Tianna S don't care about customers and I don't think they enjoy what they do for living. Yesterday morning I was woken up by an email stating my progressive insurance was canceled even though I just paid my bill. When I called I was informed that it was an underwriting issue all I needed to do was to take pictures of my vehicle and a proof of registration. The guy that I spoke to yesterday I advised me not to send the pictures at once, to send maybe 2 pictures and then the other 3 on the following email. I sent the first one at 16::49pm and the second one at 20:49pm. He told me as long as they received the response before midnight I would be reinstated. When I called this morning they claimed they did not receive it and my policy was canceled just like that, So I offered to send the screenshot of the email to prove that I did sent the emails and they still refused. I first spoke to Monica M . in Underwriting Dept. she was by far the rudest person I've ever spoken to. I later called back and spoke to Tianna S SAME ENERGY!!! Progressive needs to do better with hiring professional people.Their Customers are what makes that company a company today. read more

After paying my insurance premiums for many years to Progressive, I found out my coverage is worthless. On 2/12/26, Claim# 26-519416008, while driving on I-10 taking my wife to the airport, my vehicle, a Ford Explorer, was hit by a GMC truck insured by Progressive. The driver of the truck ran away. According to the investigating officer, the GMC truck was at fault in this accident. I'm a good driver, no tickets and never had an accident where I was at fault. For almost a month I have had a nightmare dealing with Progressive to pay for my vehicle repair. On 3/10/26, almost one month after the accident, I received a letter from Hunter Wells in the claim department stating that Progressive can't find a valid coverage for the incident and they will not be able to pay for my claim. I'm a retired auto body I-CAR, ASE, certified technician. I had already started to repair my car. This vehicle has steps, a handle, and a place for a wheelchair. My wife must have this vehicle to take her disabled mother to her doctor appointments. This vehicle is very safe to repair. I replaced the front fender and door with used parts and they fit perfectly. (see pictures) On 3/14/26, Hunter sent another letter stating the total settlement amount for my vehicle is $7,299.89. There is a catch: Progressive will salvage and keep my vehicle and sell it at the auction for a high premium. My vehicle, a Ford Explorer, was purchased new by my father-in-law. Three years ago he passed away. He made sure this car was in perfect condition the whole time he owned it. I have all the records to prove it. I have put about $5k in upgrades including a platinum extended warranty for an additional 85,000 miles left. This vehicle has a full warranty, just like owning a new vehicle. Progressive, they know I must have this vehicle, and the only way they will pay me is if they salvage the vehicle and I surrender it to them. I researched Craigslist, Marketplace, and can't find a single similar vehicle Ford Explorer IronMan rare edition for sale by owner. Most of the other available vehicles come with a salvage title, are not safe to drive, and cannot be fully insured. It's been 3+ months and the final decision I will not receive a single penny for the damages caused by a drunk driver insured by Progressive. read more

Progressive insurance is a joke. I am only giving them one star because Yelp won't let me give them zero stars. My car was hit by someone who has Progressive, they showed the officer a good insurance card, but now Progressive is saying they didn't have insurance through them at the time. So, they are refusing to repair my car. They are trying to say that you can pull up an insurance card on their app even if you don't have insurance through them at the time. I don't know about anyone else, but that sounds fishy to me. There is no reason to not repair my car if the card from their website says they have insurance. I will never use them, I will talk anyone I know out of using them, and I would recommend anyone who has them find a company that has more morals than to try and throw their customers under the bus. read more

Progressive Insurance - Auto Insurance Near Me - Mayfield Village, Ohio

They require you to insure your commercial vehicle for what you paid IE (145,000.00) 1 year later they play some BS numbers game and wanna pay 82,000.00 for a totaled unit that still has 92K owed 6 months after unit was totaled.Organized crime. I wouldn't let them insure my bicycle. State Farm's not too far behind them in the we gonna screw you and make you like it. If you have a claim just hire a lawyer day one and be done with it. Don't contribute to their billionaire profits by paying for years and get bent over on your first claim. Pay a lil more for CHUBB or USAA read more

Progressive Auto Insurance, are corrupt idiots. Relocated from California to Washington State. - Called for a quote, Accepted quote and paid $140. - Violation 1, Documents would not open. Thus have no clue what the policy is, or covers. - Violation 2, Washington State policy with San Diego address, thus nothing ever received in the mail. Again, No Documentation. - Filed a complaint with Washington State Office of Insurance commissioner (OIC). - Violation 3, retaliation, received a pending cancellation, notice for not providing requested documentation. Insurance Fair Conduct Act (IFCA) - Violation 4, Washington law, specifically RCW 48.18.545, prohibits insurers from using credit history or insurance scores to deny, cancel, or non-renew personal insurance policies based solely on those factors. Going to send Progressive a demand letter, copy OIC for $1500 per Violation, giving them the option to negotiate and settle. Otherwise take them to small claims court for $2500 per my red flags. read more

Progressive Insurance - Retaliation cancellation notice from Progressive for filing a complaint with Washington State Office of Insurance Commissioner. - Auto Insurance Near Me - Mayfield Village, Ohio

from me catching scammers add themselves to my auto insurance in October calling in to let them know that it was fraud to them allowing the same individuals to file a claim on my account a month later in November. To them having the same people call and pretend to be me to going back and forth on the fraud department to finally getting it resolved in January. Here I am today I am left on the phone with a Steve K a resolution supervisor to come on the line being irate because I had questions about the fraud report stopping me from getting a new policy. He would not let me get a word in he was extemely rude and condescending read more

progressive insurance just like all the rest...you sign up and the start raising the rates... ive had no tickets no accidents my policy on a monthly draft..without notice progressive raises my rates!! i call in some blk girl tell me nothing stays the same forever...laughing!! turning into my states doi and the bbb and finding a new insurance company bryant us military retired read more

I can't believe that my life almost ended when a driver breaking through fence surrounding freeway and landed his auto on top of my vehicle while I was entering the expressway. All I saw was the under carriage of the car and tires had I entered the expressway a second earlier he would have landed on the cab of my vehicle instead of the hood. Jaws of life called to rescue other driver and few bruised ribs God allowed me to walk away. I'm grateful to still have life but what did I receive from Progressive a bill from them stating I need to insure an individual who previously resided at my address during the time of the accident because he might have been riding in the vehicle. What!!!!! I don't have any dependents he wasn't in the vehicle and I paid you for my insurance during November and this individual doesn't ride with me nor do they occupy my address. Boy if insurance isn't a rip off go figure I'm thanking God to be alive and Progressive I guess totaling my vehicle the wish I wouldn't have survived. Some kind of insurance looking for a dollar under any rock, leave me alone!!!! No pictures to post but definitely this situation went viral. read more

Spoke with them about changing my policy. Representatives wher very rude a spoke to me like he was doing me a favor. Informed them there are many more Insurance Companies to choose from besides them an I will gladly take my business elsewhere. Everyone should do the same. read more

I had progressive for 3 years the rate never came down even after being on auto pay so they were paid every month on time renewal this year was going to cost me 300 plus my high premium of 177 they harassed me with e mails after I took it off auto pay and then stated my insurance had lasted after they took the payment out against my wishes its a scam go anywhere else read more

I can't believe they are going to send me to a collections agency for $78.00. I thought since I didn't pay they would close my account. I had already have a lower cost insurance.I would like my other consumers to be. Careful of such a crooked business read more

I've been a Progressive auto policy holder for over 3 years. Made every payment on time, had no accidents, no claims, never asked anything in return. But then I did have a small accident while Door Dashing this past July and I foolishly notified them about it. At first they said I wasn't eligible for full coverage, but I could still get the $500 deductible. Didn't happen. Then their agent told me that they would contact Door Dash about having their insurance cover the damage. Didn't happen. They never got back in touch with me, never returned my messages. They kicked me around from agent to agent while I was going through the process of filing my claim. Making me install their app, take photos of the damage that their system was somehow unsatisfied with because I kept getting texts claiming that I had yet to submit my photos even though I did exactly that through their own app. Eventually, they sent me a letter in the mail notifying me that my claim was being denied. Along with a bill that claimed: A.) My previous payment of $152.36 had been accepted B.) My next payment of $319.18 was due at the end of the month C.) My contract was being renewed at $187.83 for the next 6 months. D. My rate was going to go DOWN by $146. I'm fed up with this glorified protection racket that assumes their customers are so stupid that they don't comprehend basic mathematics. Full disclosure and honesty are costing me HUNDREDS OF DOLLARS WITH ABSOLUTELY NONE OF IT GOING TOWARDS THE COST OF REPAIRING MY VEHICLE. Rest assured, I am hunting for, and will be with a new insurance company as soon as possible. I advise all who read this to have no future involvement with these criminal swine whatsoever. read more

Progressive Insurance - Progressive are a bunch of liars who think their customers are idiots! - Auto Insurance Near Me - Mayfield Village, Ohio

If i could give negative stars i would. Progressive does not cover claims against their insured and routinely engage in predatory claims adjustments , ie offer low ball claims to injured claimants rather than pay the losses that they should. They are racist and discriminatory and will try to get you to settle for pennies on the dollar to avoid paying what they owe. If you are a customer, LEAVE now. If you are in a claim with them DO NOT TAKE their settlement offer. Get an attorney that works on a contingency basis like I am and get EVERY penny you are owed. Bottom line, this company should replace their CEO and teach people how to have leadership and integrity in business. read more

Echoing the endless 1-star reviews Progressive stole money from me I have no idea how they got my debit card information I never bought their insurance one day $379 dollars is just taken out of my account. What if I was low on money and rent was due this is ridiculous they should he reported to the police. read more

Horrible claims department. They don't answer the phone. They take their time calling you back. They are rude and have zero empathy. Literally the supervisor said to me "let me bring you back to reality." All I needed was for her to listen to what I had to say. The rep that was assigned to me was almost as bad as the supervisor. They listened to the other guys story but disregarded mine. I'm like "aren't I the one that's your paying client?" The supervisor told me the other guy was getting $450. Minutes later my claim was closed and he got $920. She wouldn't even return my call to give me an explanation. The guy was scamming me. The car is a piece of junk not even worth $900. Do not go with progressive no matter how cheap they are. read more

Progressive commercial insurance is awful to deal with. A claim was submitted almost 2 months ago, and since then I've been getting nothing but the run-around from their agents. They don't return calls or emails. When I finally get in touch with someone from Progressive, they let me know I'll hear something about the claim soon, and then I hear nothing for weeks. Progressive Insurance is unresponsive and unethical in my opinion. read more

Sadly, I'm being penalized for my trustworthiness and honesty. These character traits are ignored since dishonest clients make it difficult to support honorable traits by Progressive. I sold my motorcycle 9 months ago and didn't notify Progressive in a timely manner. Taking care of my 92 year old parent, maintaining a full time job along with tending to daily family matters preoccupied my attention and so I completely lost track of the need to remove the motorcycle from my policy. Progressive is requiring me to provide a bill of sale. Proof of registration transfer to the new owner is a Bill of Sale (required by HI DMV) and is more effort and time to acquire from DMV than worth the amount I'm saving. Sadly, that enables retaining premiums for services not provided by Progressive. There are many reasons WHY Progressive must do this. Unfortunately, it's at the expense of those of us who are doing their due diligence in efforts to care-give, work towards retirement, tend to family responsibilities, all the while living a life of honesty and integrity. Sadly, my word is not good enough for Progressive. The service and features of Progressive Casualty are exceptional. Mahalo! read more

I Had to pay $95.00 when I got a flat tire. I pay for full coverage on both my vehicles, and this is the first time I had to use there roadside service. And they wouldn't help until I paid through the link they texted me. I thought Roadside service was included when you pay for full coverage. read more

Worst experience ever! Their customer hit my car while parked in a parking spot and left the scene. I could never get a response from Progressive to even get a claim number. I had to file with my insurance company. It took 6 months to get my deductible paid back from them. It was only paid back then because I was getting an attorney. The absolute worst company ever!!!! read more

Go somewhere else. State law in Minnesota does NOT require you to pay extra to put your roommate on your policy. It's a lie.

I was insured with progressive and my car was rear ended by a person who was insured by Fred Loya Insurance. I had to pay the deductible out of pocket since Fred Loya Insurance wasn't reaching out to me to get the repairs done. I went through my insurance Progressive but everytime I would reach out to anyone my representative he would send me straight to voicemail and the other representatives didn't want to provide me any information because this was not their case. They ended up giving me $300 claiming that me and the other party were at fault when my vehicle was rear ended. Unbelievable. read more

They raised my policy. 3 times. Can not tell me why it was raised. Got another quote back to my original quote. Never changed my pymt back. I went from 600 to 1100, which is double the amount, then sent me a bill for 2200.00 this has been going on since January. This is not right. I am just getting the run around with a astronomical bill no one can explain. I just want someone to fix this. I am going through the same process again for the 2nd time. Now they said they didn't get my return email. This is foolishness. Do not get this company. Bad news read more

To protect myself from being accused of libel or slander, please preface every one of the following sentences with the words "In my opinion". I live in Southern California and the company that handled my insurance for the last 51 years is ending insuring in California. It's easy to understand from a business perspective why. California has become "business unfriendly" and the abundance of fires and floods have made it especially unattractive to the Insurance Industry. I need to insure 2 homes (one of which is a rental), 2 cars, obtain some personal property insurance (jewelry) and get an Excess Liability policy. So I am calling all of the insurance companies you see on TV advertising their bundles and "wonderful service". Yeh. Right. So far AAA seems pretty responsive. But Progressive? Absolutely THE WORST. After having a very frustrating session on Progressive's quote website (that does not seem to even offer insuring 2 homes ...only one), and a Chat session that was probably handled by a "service machine" and abruptly hung up on me, I called 1-800-PROGRESSIVE (800-776-4737) to talk with a real person. Exactly 2 Hours and 49 Minutes and FIVE Progressive Reps later I was told that my California Zip Code was not covered by their affiliate's (Homesite) insurance carrier! So throw out the bundle thing. WHAT? !!!! ?? The 5th Rep was transferring me to a Supervisor so that I could voice my outrage about the difficulty and frustration I had just endured ... let alone their incompetence ... when she dropped my call. So don't make my mistakes. Don't bother doing an online quote. It won't ask you about the things that make insuring your home special (like a brand new Fire Free Roof or that you are not in a Flood Zone). You should call Progressive directly (see number above) and before they ask you all sorts of personal information that is irrelevant (like your Social Security Number) ... ask them if they cover your home (by Zip Code) or cover a car like a Ford or Maserati BEFORE you waste 3 hours on the phone with them just to learn they do not! And even more incredibly, the last of those 5 Progressive Reps I talked with said she would do a Warm Transfer (that's when the agent stays on the phone with you until you are connected to the person you need to talk with). I waited and then heard the recorded words all of you have also probably heard "If you'd like to make a call, please hang up and call the number again." Fyi, the Progressive Insurance address I used for this review was the one given in the online quote system: "Progressive Direct Insurance Company 6300 Wilson Mills Rd, Mayfield Village, OH 44143." Sorry Flo. Your commercials are fun but the company you advertise is not. Avoid them. read more

Stay away from this bad company, first they hike your rate 50% every year with clean records +pluse they charge extra if you don't use snap shots which keeps dropping off from the stupid app , customer service with not reasoning with you about anything , i try to reasoning with them to wave $26 because the snapshot drop they said no if you don't pay will send to collections i cant believe they do that after you pay them 5k a year for service that you didn't even use at all and they coming after you for fucking $26 look for somewhere eles. read more

I've been dealing with progressive for a bumper to bumper accident for a month already. They send me to a shop to do the inspection that not even work with my car. The supervisor Giovanni doesn't know how to handle costumers. They don't show up when they tell you and make all the excuses that you can imagine to not pay the repairs. I have talked with them for over 5 hours in a single day. When it comes to adjust the price of insurance we can't do much and just pay but we expect when we need it we could have less complications and a better costumer service. read more

I had to call multiple times to cancel my insurance policy for my car. The insurance agent will say that the insurance is canceled, but they won't do it to collect more money to be withdrawn from my account. Make sure they email you proof of insurance cancellation. and if your car is damaged, they will not fix it with OEM parts. read more

I fell behind on my payment for just one month, and I tried to come to an agreement to pay twice what I had fallen behind, but the lady on the phone was not interested in reaching any compromise at all. This insurance company does not work with you, and I recommend not downloading their app. They might use it to monitor you and look for reasons to increase your premium. It's a heartless company. I had to pay for unexpected car repairs, which caused me to default on my payments, and they showed no empathy. I advise against giving your business to them. I would give them zero stars if it were possible. They don't deserve a single star. Shameful! read more

Scam alert! Progressive Insurance not only is in cahoots with the absolute atrocious homesite insurance but apparently they are even worse than them. Rapid recovery Inc in Markham Illinois broke into my vehicle stole my money from the armrest and damaged my vehicle during a tow. When it first happened the Illinois Commerce Commission police gave me their insurance information that they had on file so that I could make a claim. The information was to a progressive policy. Multiple times I called to make the claim and instead of giving me the information so that I can make the claim against them, Progressive instead lied to me gave me the runaround and kept asking me questions about my insurance. 2 months after that and me making multiple complaints because of this Progressive Insurance finally began to process a claim. Multiple times I told the progressive rep to put the claim against their insurance through Progressive policy. The female fool still got it wrong after all that time and put the claim on my Progressive Insurance policy. More time goes by and Progressive finally attempted to put the claim through rapid recovery tow Progressive Insurance. Somehow they couldn't even substantiate if the information they had on file was legit in order to process the claim. A month after that Progressive tells me that somehow rapid recovery Inc did not tow my vehicle that Elite Towing towed my vehicle and that they have to make a claim against them. I believe its a conflict of interest because unfortunately I had Progressive insurance as well. for them to blatantly lie as if a police report was not made as if the Illinois Commerce Commission police didn't do an investigation as if I didn't have the invoice with rapid recovery Inc Towing on it as if I didn't pick up my vehicle from their tow yard in Markham Illinois is absolutely disgusting to me. It's sad and pitiful enough that it took them over a month to come up with this lie claiming that the place who towed my vehicle never towed my vehicle is even worse. during the ICC police investigation this thief of a company never mentioned that they didn't tow my vehicle, they just denied all of the allegations. So why would Progressive now allow them to change their story months later and claim that a different tow company that is not registered online just dropped the vehicle off at their tow yard? Its because Progressive Insurance is a scam and trying to wiggle out of responsibility of what this thief tow company is doing to people's vehicles. Now I am forced to make complaints to the Department of Insurance as well as go to court regarding this matter. I even had to take my vehicle to a Chrysler dealership to do an inspection and pay for it myself because initially Progressive refused to give me the information to Rapid Recovery Inc. This has been the most God awful experience I've ever encountered dealing with an insurance company. So if you care about your time your money and your vehicle don't you EVER get Progressive Insurance. read more

Progressive Insurance - Proof of unfortunately having a progressive auto insurance policy - Auto Insurance Near Me - Mayfield Village, Ohio

I was recently involved in a car accident, wasn't my fault. Both my car and the other person car's insurance was progressive. Seems like communication would be simple and easy, wrong. My claim rep was "Donna Zelenika" but never heard from her and called her everyday for about two weeks. Finally got ahold of one her superiors and was told i would hear from Donna shortly. Nope never did. And now my car has been at the progressive approved shop for a month now and getting ahold of anyone at progressive to get information or updates has been a hassle. Wrong part was order not once, not twice, but three times. Had to go down to the shop and point out all the dings and dents progressive missed the first time around. Would give the insurance company a 0 star review if I could. Definitely looking for new car insurance read more

0/10. I started their auto insurance back in I think 2021. bought my home in 2023, added home owners insurance. I live in the middle of nowhere so not any business around, our downstairs main pipe burst in October 2024 and they still are refusing to pay any company and won't call us back, won't call the construction company back. it's now 5 months in, we have broken concrete and no walls with my 1 year old, it's our only living room so we have no couch or area. they keep "going on vacation" or "changing supervisors". seems we'll never have our house again. progressive insurance is a fraud. read more

THEY ARE SCAMMERS!!!!!!! I called progressive July 3rd and set up insurance for my house and car. Then I get a letter in the mail saying they canceled my insurance 2 weeks later.Now today I get a text that they're gonna take money out of my account this week. So, I called Customer Service told them thatthey canceled my insurance and sent a text taking money tomorrow. And I need to cancel the insurance and that's what they did. She said she will cancel it. But there's an additional $40 owed on it. I asked why? She says the person that gave me the quote didn't give me the right payment option in the right payment number. I asked her how is it my fault? I told her I am not paying it. She then turned around and said , OK then $47 will go to collections. I said you just told me $40. She said no she didn't she wanted argue, I said just cancel and I will not pay for their mistakes!!!/. read more

the company is a fraud. Especially Paxton Buckne. He lied to me. He issued a payment to me but called it an Inconvenience payment not for my medical bill. At the time he issued the paymen, I haven't seen any medical provider yet. They are liars and I definitely wouldn't use their services in the futur. read more

After being loyal customers, they treated us horribly. We all know insurance companies are all about money and filling their pockets. But the proof they have shown me after years of being one of those filling their pockets, is astounding. I cannot believe the treatment we have received from them. Our bank had a glitch in their auto payment to Progressive and instead of calling to inform us they sent snail mail stating that if we don't pay, we would lose our insurance and DMV would be contacted to suspend our license. As soon as that piece of mail was opened we paid it. Guess what happened, they STILL cancelled our policy and contacted DMV unbeknownst to us. In January, we received another snail mail saying we owed $400 more for uninsured auto added to our policy. When contacted, they expressed they sent (snail) mail stating since the lapse in coverage (again, never notified of this lapse) our new policy they added the coverage and for us to have denied the coverage we were to sign a document denying it. You know what we never received? That mail to deny coverage. They are very aware we never received this piece of mail and yet we still owe the amount for the coverage we never agreed to since they never received the denial document. On top of their graceless treatment, when my husband asked they take off the coverage off and if they cannot refund us the amount we would cancel our policy with them, the representative said, "sorry you can't afford paying this." Unnecessary and completely rude. I guarantee you ma'am we make plenty and if we didn't, we wouldn't need the reminder we are struggling. Today, we learned our licenses were suspended since NOVEMBER (almost 3 months), when our "coverage lapsed". Both, we were never notified, only that it could happen. When I contacted them, representative said it was from our lapse in coverage, and that DMV was sent mail stating we were reinstated. Guess who never received that mail, DMV. I find it funny when they are due their money, we certainly receive their mailings. However when it no longer benefits them (denial document and DMV notification) those mailings are not received. Can a person lie about receiving the forms, sure, but in one customer's dealings with them 2 people have not received their information? I find that a little fishy. Their prices were right for what we wanted, however, their treatment of us has us paying more elsewhere and happy not to worry if we will be notified or not of information that could mess with people's lives! We both volunteer with children within scouting and the school district. My husband works for the military as a civilian. We do not need anything messing with our background checks and in turn our livelihood. Wish there was a way to hold them accountable for their lack of communication outside of when you owe them money. read more

I had the worst experience with Progressive. I purchased an auto policy through a nice agent, and it started on 6/30/24. Ten days later, I received a letter from them asking me to call regarding my older son, who is not listed on my policy. When I called, I spoke to an unprofessional underwriter. I explained that my older son lives on his own and has his own auto policy. The representative then asked if I had any other household members except me and my husband. I mentioned my younger son, who is only 15 years old. She requested his information and insisted that he needed to be listed on my policy. I informed her that he is not licensed and does not even have a learner's permit. When I asked why he needed to be listed, she claimed it was Virginia law and threatened to cancel my policy if I refused. Reluctantly, I agreed to list him, assuming it was the law, and asked what would happen next. She said she didn't know until I provided his information. After doing so, she immediately informed me that my premium would increase by $404.86. I was extremely upset and disappointed but didn't argue with her. I then spoke with my agent, who agreed that this situation was not right and seemed like a pre-charge for a non-licensed person. I think I was punished by being honest. I called Progressive again and spoke with a knowledgeable representative who explained that this is not Virginia law but a legal document requirement. This means the underwriter either lied or was not well-prepared for her role. Ultimately, I found another company and canceled my policy with Progressive. It was a terrible experience. read more

Do not work with Progressive auto insurance adjuster Donaija Moore and Jamie Kessler, they are going to scam you. They towed my car 3 months ago and I have not received my car back yet. They brought it to a garage and did not pay for the diagnostic they had ordered. Now they want me to pay for the diagnostic and for every day they left the car at the garage adding up to over $ 3,000+ . A total scam read more

Dreadful customer service!!! Takes forever to get a person on the line, ..then transferred the call several times. Very frustrating to deal with. read more

TRASH TRASH AND MORE TRASH!! I closed the account they were taking my automatic payments from and tried to add a new account several times but nothing worked. Now they are adding $200 to my premium because they say the payment rejected from the account I removed but I paid from the one I tried to add. BIGGEST CROOKS IN CAR INSURANCE. I CANCELLED THAT CRAP TODAY AND TAKING MY 3 CARS ELSEWHERE!!! read more