My father was transferred here after a broken arm/ribs and the it was a miserable, depressing…read moreexperience for him. Since he was prone to falls, he was kept in a chair in the noisy common area most of the day (and this was for 24 hours until we complained). We had to complain about a lot of care issues and couldn't be happier when we managed to transfer him to a much more caring and attentive facility - he blossomed within days. The 2nd star is only for the few staff members who made an effort.

I wouldn't recommend coming to this facility. They were awful with my parents and we were lied to…read moreup until the end. They just mishandled everything and lost some of our belongings that meant the world to our family and I think that was terrible as to what they did and should be ashamed of themselves too. They were not treated well here and I would never ever send my parents here again or anyone for that matter.

We were referred by Jeannine Callanan and she she absolutely had an instinct for what was right for…read moreus. You can spend days and weeks looking for the right place for an elderly friend or relative, but once you look at Tockwotton, the choice is obvious. Challenging perhaps on pricing depending on one's means, but it's worth it to me to place my mom in an environment that makes her WANT to live (and eat and engage) and not have her in a 'cost-effective' facility the makes her NOT want to live. And Michael and Monica have been outstanding. We are just starting the process and are hoping it all works out. But bottom line is, if she ends up somewhere else, Tockwotton was our first (and really only) choice. Anything else will be second and not what we hoped for. Tim

At first glance, this facility looks good both inside and out. However, if you wish to place your…read moreloved one there, be prepared for what comes next. When you submit your application, they proceed to do a deep dive into your entire financial history. You had better be rich (or close to it) because they want verification you have the means to cover the cost of caring for your loved one for a minimum of 3 years! If you don't, then don't bother applying to this place. The facility managing staff came across as caring more about money than people.

Bottom of the barrel Healthcare…read more So after being stabilized at Roger Williams's hospital, I spent three weeks in Elmhurst nursing home to recover from pneumonia. However, the lack of proper basic hygienic care and the mistakes they made with my medication, as well as the maltreatment by staff and the incompetency by CNAs, nurses, nurse practitioners and administrators led to my being rehospitalized with three secondary infections - some of which were serious. After my first week there I wanted to get a transfer to another facility and started gathering testimony from the different professional caregivers (non-staff) who work at other facilities, most of whom confirmed to me that they feel helpless at addressing these problems in this facility... They take for granted that the Marquis group corporate owners, will not allow them to get either the staffing or the supplies they need at that place to provide proper care, and after talking with different residents, I can see that both subacute care patients as well as long-term residents have the same complaints... I regret not documenting accurately enough to file a lawsuit, but I am filing complaints with the Rhode Island health department and publishing reviews everywhere I can online to let the world know, this place is BOTTOM OF THE BARREL as far as nursing homes go... what is taken for granted there is that mistakes (some of which will be life-threatening) WILL be made and the general attitude of staff is "not my fault, not my job, not my problem". The State needs to investigate how they operate that facility, they need inspections and auditing... The national Health review board has already removed their rating. There are 200 beds and nowhere near enough staff and a lot of serious medication errors and total lack of competency going on there.

Horrible! Abusive! Non caring! Do not put your loved one here. My husband was taken her for…read morenursing and rehab. He is a double amputee. He recently had a stroke. The CNA needed to clean him up after he vomited. She had me leave the room and shut the door. My husband informed me that she was saying horrible things to him such as "who would want you. Look at you. You're useless". As he's telling me this he's crying. He thankfully only stated 24 hours because he needed to be transferred to the hospital. My heart hurt for him. This will be reported to a higher level. This place should be closed down.

Courtney from the front desk goes above and beyond. Appointments don't run unreasonably late…read more Suboxone doctors are very kind. No long wait while you're there. Anonymity is important. I recommend this place.

Great help with my opiate addiction. Staff is very sincere and helpful. Glad to be an excepting…read morepart of Recovery Connection. Thank you all who work there. Awesome team.

The Highlands is an assisted-living facility populated by two groups of residents: a…read morehigh-functioning group, some of whom may need medical/personal. attention at some point but are in most respects independent, a wide range of less capable residents who eat most meals in the dining room, and a group who eat and stay in their rooms most of the time. There is also a large group in a segregated floor for those with dementia and memory loss. Very few if any of the residents are intellectually intact. The staff are polite and competent, some are excellent and dedicated, but turnover and absenteeism are high. Assisted showers are possible but the standard is at most once a week. The food is not the worst institutional fare I have ever had, but when combined with poor service and a toxic social atmosphere in the dining room the result is very poor. There have been at least a dozen cooks in my time, and none of them were capable of cooking a Brussels sprout . Waitstaff were nice but oblivious and untrained. The facility is clean and quiet .

A good friend is searching for a facility for her parents who plan to relocate to RI soon. Chloe…read morewas the perfect host, and the tour and explanations were very clear. A chance to visit with a few of the residents showed that folks are happy here and friends are made easily among them and the staff. Highly recommend!

: Incredible Administrative Care, but Completely Let Down by the Providers:I have very mixed…read moreemotions about my visit here. On one hand, I want to give a massive shoutout to Kristen White. She was incredibly professional, genuinely listened to my requests, and took excellent care of me. In a moment when I was in extreme pain and feeling completely overwhelmed, Kristen made me feel like an actual human being. Her empathy and customer service were a solid 5/5 stars.Unfortunately, the medical care from the actual providers was deeply disappointing. I came in with an acute sports injury after hearing a physical "pop" in my foot, experiencing swelling on the top of my foot, and dealing with severe nerve pain. They took X-rays but didn't bother to sit down, look at them with me, or properly explain a clear diagnosis. Instead, they completely dismissed a severe structural injury as basic plantar fasciitis, handed me some topical gel, and sent me on my way.To make matters worse, they told me it was "normal to work under these conditions"--completely ignoring the fact that my daily job requires heavy pulling, pushing, and lifting of heavy objects. Because they refused to give me an immobilization boot or take the soft-tissue damage seriously, I have spent days favoring my left leg. I have now developed agonizing sciatica from straining my back just trying to hobble around.Kristen White deserves a promotion for her outstanding humanity and professionalism, but the medical providers seriously need to re-evaluate how they dismiss patients with acute traumatic injuries.

You would think that the receptionist would offer my friend a wheelchair as he is doing his intake…read moreforms standing in the check-in window bent over in extreme pain, back throbbing Additionally the employee that works in X-ray, they toss you around like a salad in there and don't even consider the pain before laying a hand on me. I hope I never get ill because I don't trust any of these doctors, PAs, etc!!!!

My brother is in Summit Commons right now, the only concern that I have is that they do not answer…read moretheir lights. And I could never seem to find anyone. But I must say first shift second floor Monique is the best med tech I have ever seen, she is always there for my brother, she comes right away if not tries to find somebody right away. She helps with every aspect whether she's doing meds or not, she's a wonderful human being. I give her a 10 plus. Thank you Monique for everything and for always being there.

I will say nothing good about this place. There are so many issues, workers treated like a rag…read morethrowing me around after cleaning the bed pan. Bed pans sometimes it took 45 minutes to get one or 45 minutes to have it cleaned. There is a big language barrier between the workers and the patients. I was there for three days before I was even washed. Its a bad place stay away......

Terrible care they lost my mothers glasses and teeth within a week and they never answer the phone…read morewhen I call either

These people do not care about the patients. My mother was feeling sick I had to tell them to have…read moreher transported to the hospital. Because she wouldn't breathe. They should of known she was having difficult time. She was place there temporary to recover from her surgery. Not so they can kill her NEVER AGAIN.