Terrible care they lost my mothers glasses and teeth within a week and they never answer the phone…read morewhen I call either

These people do not care about the patients. My mother was feeling sick I had to tell them to have…read moreher transported to the hospital. Because she wouldn't breathe. They should of known she was having difficult time. She was place there temporary to recover from her surgery. Not so they can kill her NEVER AGAIN.

We were referred by Jeannine Callanan and she she absolutely had an instinct for what was right for…read moreus. You can spend days and weeks looking for the right place for an elderly friend or relative, but once you look at Tockwotton, the choice is obvious. Challenging perhaps on pricing depending on one's means, but it's worth it to me to place my mom in an environment that makes her WANT to live (and eat and engage) and not have her in a 'cost-effective' facility the makes her NOT want to live. And Michael and Monica have been outstanding. We are just starting the process and are hoping it all works out. But bottom line is, if she ends up somewhere else, Tockwotton was our first (and really only) choice. Anything else will be second and not what we hoped for. Tim

At first glance, this facility looks good both inside and out. However, if you wish to place your…read moreloved one there, be prepared for what comes next. When you submit your application, they proceed to do a deep dive into your entire financial history. You had better be rich (or close to it) because they want verification you have the means to cover the cost of caring for your loved one for a minimum of 3 years! If you don't, then don't bother applying to this place. The facility managing staff came across as caring more about money than people.

Son-in-law stayed for there for rehab. Place always smelled of urine and feces. Happy to leaveread more

This place is NOT up to par. Terrible meals…read moreNO doors to the bathrooms. Not renovated Family member needed constant care due to chest pains and falling. Was sent from Miriam hosp. Family member had chest pains and did not receive prompt care. The patient next to her and issues that werent taken care of.. One patient was screaming that she had to pee. Went to the nurse and her reply was " we will get to her?" Nurses are not active on the floor as they stay together talking. It is NOT a Serene environment of constant care.

Bottom of the barrel Healthcare…read more So after being stabilized at Roger Williams's hospital, I spent three weeks in Elmhurst nursing home to recover from pneumonia. However, the lack of proper basic hygienic care and the mistakes they made with my medication, as well as the maltreatment by staff and the incompetency by CNAs, nurses, nurse practitioners and administrators led to my being rehospitalized with three secondary infections - some of which were serious. After my first week there I wanted to get a transfer to another facility and started gathering testimony from the different professional caregivers (non-staff) who work at other facilities, most of whom confirmed to me that they feel helpless at addressing these problems in this facility... They take for granted that the Marquis group corporate owners, will not allow them to get either the staffing or the supplies they need at that place to provide proper care, and after talking with different residents, I can see that both subacute care patients as well as long-term residents have the same complaints... I regret not documenting accurately enough to file a lawsuit, but I am filing complaints with the Rhode Island health department and publishing reviews everywhere I can online to let the world know, this place is BOTTOM OF THE BARREL as far as nursing homes go... what is taken for granted there is that mistakes (some of which will be life-threatening) WILL be made and the general attitude of staff is "not my fault, not my job, not my problem". The State needs to investigate how they operate that facility, they need inspections and auditing... The national Health review board has already removed their rating. There are 200 beds and nowhere near enough staff and a lot of serious medication errors and total lack of competency going on there.

Horrible! Abusive! Non caring! Do not put your loved one here. My husband was taken her for…read morenursing and rehab. He is a double amputee. He recently had a stroke. The CNA needed to clean him up after he vomited. She had me leave the room and shut the door. My husband informed me that she was saying horrible things to him such as "who would want you. Look at you. You're useless". As he's telling me this he's crying. He thankfully only stated 24 hours because he needed to be transferred to the hospital. My heart hurt for him. This will be reported to a higher level. This place should be closed down.

My brother is in Summit Commons right now, the only concern that I have is that they do not answer…read moretheir lights. And I could never seem to find anyone. But I must say first shift second floor Monique is the best med tech I have ever seen, she is always there for my brother, she comes right away if not tries to find somebody right away. She helps with every aspect whether she's doing meds or not, she's a wonderful human being. I give her a 10 plus. Thank you Monique for everything and for always being there.

I will say nothing good about this place. There are so many issues, workers treated like a rag…read morethrowing me around after cleaning the bed pan. Bed pans sometimes it took 45 minutes to get one or 45 minutes to have it cleaned. There is a big language barrier between the workers and the patients. I was there for three days before I was even washed. Its a bad place stay away......

My father was transferred here after a broken arm/ribs and the it was a miserable, depressing…read moreexperience for him. Since he was prone to falls, he was kept in a chair in the noisy common area most of the day (and this was for 24 hours until we complained). We had to complain about a lot of care issues and couldn't be happier when we managed to transfer him to a much more caring and attentive facility - he blossomed within days. The 2nd star is only for the few staff members who made an effort.

I wouldn't recommend coming to this facility. They were awful with my parents and we were lied to…read moreup until the end. They just mishandled everything and lost some of our belongings that meant the world to our family and I think that was terrible as to what they did and should be ashamed of themselves too. They were not treated well here and I would never ever send my parents here again or anyone for that matter.

Takes forever to get your report. Even docotors are…read morediscussed with the time delay. Patients are waiting for medical issues to be diagnosed, so treatment can be may begin.

Went to get an Cat Scan early in the morning... They were…read moresupposed to be open at 7am, but when I got to the door, all the lights were out. I walked in and asked if they were open, someone then came out and greeted me. Good thing is they have free parking right in front of the building which is very convenient. The staff that checked me in did not seem very friendly nor customer focused....I really felt like a Number....not a patient needing care. The actual CAT SCAN was quick and easy.

I was s0o lucky to be given this service when I came out of the hospital. They treated me with…read moredignity and respect. Everyone they sent to my home was profesional yet friendly. They sent OT,PTand a nurse who all pleasently saw me thru my rehabilitation tho I was not always the best of patents. Pain eased up and .my recovery goals were reached it was time to say good bye. They were so careing,they had become part of my life,felt like family I hated to see them go. I was told if I had any set backs or needed anything just call...... They are the best !

If your looking for home care dont go here they are aweful and dont follow through with nothing i…read morewill never request help from them again

Absolutely beautiful loft apartments, Huge, clean and you can easily fall in love with them. From…read morethe HUGE windows, to the exposed brick.... what is not to love? We quickly put in our application and $500 deposit. Upon returning home I decided to do a bit of research to see what others had to say, or read about what past tenants thought... What we found was mortifying, from issues with trash, to the employees running the place, to noise issues and written warnings, to the issues with parking and safety and the amount of cars that are jacked up on cinder blocks, to the issues with owing more at the end even after they eat your entire deposit up.... We sadly could not move forward with the lease and decided that it was best to forfeit the $500 than to sign ourselves up for a year or more of misery. I am sure there are some happy tenants out there but the amount of unhappy paints a clear picture for me. Loft living is not for me and I am thankful to have gone thru this process to learn that.

100% would avoid this place. When we moved in, there were numerous damages we reported them as…read morepre-existing. Charged us 1,600 dollars upon move out with a threat to take us to collections if not paid in 30 days -- that portion was highlighted for our benefit. Mind you we always paid our bills on time and complained about nothing. There is nothing exceptional about this place. They are charging people upon move out to upgrade things in their units. That is the only reason I could think of it. They will send you numerous, somewhat incoherent pictures to support their claims. AVOID. Also, they regularly remove reviews from Google. So, just ask yourself the question why that is true?