Awesome they were so informative and quick. I will say make sure if you need service to stay…read moreoutside before entering this establishment. Best place to renew my tags!

Very helpful staff at this location! They made my transaction smooth and quick. I appreciated the…read morecustomer service I received here.

I have my home, auto, and a life insurance policy through Doug's agency. I got a lower policy price…read moreand lower deductibles for increased coverage than the previous carrier. When I had to make a claim, Doug's office jumped on it and claim was resolved immediately. I highly recommend contacting them to compare your current policies with Doug's offerings..

Today, I walked in to the Tacoma United Finance Office. I explained my situation, what I got, was…read moreunderstanding and a sincere willingness to find a solution. That is exactly what Dawn did. She Virtually took me by the hand, guided me through the process and within a few short minutes a dire situation for me was turned in to a positive one. She was my light in the dark. some might say "she was just doing her job " No! she went way beyond, and for that I am so grateful.. when someone takes the time (think it through) to really help another person in need. The impact it has on that person can mean so much more. I am so glad I called the Tacoma office and Dawn said come on in, let's see what we can do. and they did... My deepest appreciation The entire office, Shows a level of customer service, that if I were the owner of this organization would make me very proud. Steve..

I am not a customer of this company, but I had a concerning experience with a repossession agent…read morethey sent to my property. The agent came to my home looking for a vehicle that was not located there. I clearly informed him that this is private property, that I am not the borrower, and that the vehicle was not present. Despite that, he spoke over me, became increasingly aggressive, and stated he would return daily. He also refused to identify himself, his company, or who he represented when asked, which raised serious concerns. There was no reason to continue the interaction once it was made clear the borrower and vehicle were not at this address. The situation felt unnecessarily confrontational and could have been handled in a more professional and respectful manner. If this reflects how repossession activity is handled, it raises concerns about the company's professionalism and training of its agents. I strongly encourage this company to ensure their agents: Clearly identify themselves Respect private property boundaries De-escalate situations rather than escalate them This experience was stressful and avoidable.

I have been with W insurance since I started my business in 2001, Brian and his team are the best,…read moreThey always find me the best rates and do all the ground work for me, so I can focus on my business without worry. I highly recommend this company!

W Insurance is the best! Our Agent Tom is so extraordinary, he goes to the next level for customer…read morecare! I really trust this exceptional Insurance Group! I know I am receiving the ultimate service and care for our Company!

As of today 10-11-25. Won't refund or cancel my last policy. They refuse to stop charging my credit…read morecard. They won't make an adjustment/ refund. I'm ignored in these requests. Last time four years ago I left a five star review. I been a customer around 15 years. Since the owner Dawn retired this broker went straight to the gutter. As of late my insurance has tripled and the broker told me to basically suck it up and pay the bill. (2024) That she was not going to discuss where we could trip the fat because my one man company had gone bankrupt. They were charging me $33k a year. I switched to AmFam and right off the bat we got a trim and saving of $6k. If the owner of PHE wants this review removed get me a refund on the Travelers policy back to May 2025. Get an adjustment on the 2023-2024 contractors insurance policy as my company took a $300k decrease in income. Because that insurance was based on previous years earnings.

Have had a policy through this agency for many years. Often trouble with response times if I even…read moregot a response. Don't appear to keep complete records or access them. When my policy was cancelled because I don't have a sprinkler system very difficult for them to find a replacement. I finally found one myself for the same price with twice as much coverage. In addition during "customer service" month I went into the office to make a donation, mentioned the email and my agents name, I wasn't thanked or invited to participate in any of the customer appreciation items. Much better service elsewhere.

Awesome insurance agency! They got me a great deal on basic coverage for my beater van - lower than…read moreanyone else I had spoken with. There was no pressure & Darren did everything he could to make sure I got the best bang for my buck. They don't have many reviews here but I was told there are more on Google. I also appreciate State Farm has logical advertisements. In a world of "over the top" - it's refreshing.

Very poor customer service. 90% of the time I had to call/email several times before hearing back…read morefrom someone. If I emailed in a question or request I was lucky to get any response. Most recently I was trying to get an insurance policy to buy a house. The lender needed the insurance binder. After reaching the insurance agent and requesting the information I was told they would reach out to my lender and get them the information they needed. 3 days went by and no word from State Farm. My lender had even called State Farm to asking how long it would take and no one ever got back to them. I called that Friday and was told all the agents went on a trip to Oregon and would not be back until the following Monday. I called on Monday morning explaining my situation and was told everyone one busy and that they would get back to me as soon as they could. Several hours later I called again and they were all still busy. A few hours later I called again it was almost 4pm and was finally put through to the agent I had been working with. She had totally forgotten about me had and I had to start form the beginning to get my home owners policy. I no longer have any insurance policies with this office and I would not recommend this office to anyone.

We have been with Alan Rencowski since 1994. We periodically check to make sure they are providing…read morethe best value and coverage for our money and they are always our best option. Our daughter's and their families are now using Alan Rencowski As well. They treat us well and are always friendly and helpful! We highly recommend them!

I've been going through this state farm for over a year now, my parents have been coming here for…read moreyears. Absolutley love Ashley and her enthusiasm. Shes fun to talk to and all around a beautiful person. She even sent my son a card when he was born. Shes a genuine person with such a great attitude.

I'd given up trying to improve my credit scores and was referred to Troy and his team in February…read more In 3 months time they were able to have derogatory and incorrect information removed from my credit report and educate me on the correct way to use credit cards and I am now qualified to buy a home, unbelievable! Troy is very knowledgeable and professional, and he was always available to answer my questions and address my concerns. I was provided with regular updates on my progress. I will continue to work with him and his team to finish the rest of my credit repair and looking forward to a future with good credit. I would highly recommend Lifeline Credit Solutions to anyone looking to improve their credit score. They were effective, efficient, and amazing to work with. Thank you for all your help!