I brought my ring to Todd's for emergency repair on May 4 after it had been accidentally run over, and my wedding was the very next day. At first, they were very kind and willing to help us on short notice, which I genuinely appreciated. My fiancé and I were visiting from Florida and had a hard time finding anyone willing to attempt the repair that quickly, so I do want to acknowledge that. However, the condition of the ring when I received it back was extremely upsetting. I have photos of the ring before the accident, after the accident, and after the repair. After the accident, the center stone had popped up and the gold was bent, but none of the small diamonds were missing, and the gold itself did not have the type of damage it had after the repair. When I got the ring back, the gold appeared heavily damaged, multiple side diamonds were missing, and one side even appears to have a stone that does not match the original stones. In total, I am missing four diamonds, and one stone appears to not be mine. The solder work on the band also looks poorly done, and the ring honestly looked worse after the repair than it did when I dropped it off. The stone band is still spaced and bent around the green stone. During the repair, the son told us that some of the small stones were popping out but that he put them back. However, they clearly were not all put back, and when we later called, the father said he did not touch the stones at all, which contradicted what we were originally told. We contacted Todd's, sent photos, and tried to discuss the issue. Since we are now back in Florida, coming in person is not possible. They told us they could not do anything based on photos and that we would need to ship the ring back. After receiving the ring in this condition, I am not comfortable sending it back to them. We requested a partial refund so we could take it to the original jeweler for proper repair. The response was extremely disappointing. The father became rude with my husband, said, "Yeah, that's not gonna happen, buddy," and hung up on him. Given their prior reviews and the confidence they seemed to have in their work, I expected more accountability and compassion, especially for something as important as a wedding ring. Unfortunately, based on my experience, I cannot recommend Todd's for repair work. I am disappointed not only in the craftsmanship, but also in the customer service after the issue was brought to their attention. My ring looked better after being run over than it did when I got it back from a professional jeweler. read more

See all

Do not. I repeat. DO. NOT. GO. TO. TODDS JEWELRY.  I am so disgusted and heart broken over my whole experience. It's took me some time to muster up enough energy to write a review based on my experience. To be honest I wasn't even going to write any type of review at all because I just want to be over and done with the whole experience. The only reason I'm even writing a review is because I don't want what happened to me, to happen to someone else. And so many people that I've told my story to has told me to write up a review. So here we are. If I could give ZERO or even NEGATIVE STARS I would do that. This is going to be quite a long review/story. My great grandmothers rings were passed down to me from her personally. They are old and very antique. Beautiful rings. I admit they were worn but you'd expect that from 100+ year old rings. I was recently proposed to by my boyfriend and told him that we'd need to get my great grandmothers rings fixed because they are my wedding rings. I took my rings to Todd's. Now, the rings had been stretched previously. We asked Todd's if the rings could be stretched even more by adding a piece of gold onto the band and they said yes, that it was possible and doable. So we handed the rings over with the promise of them being taken care of, cleaned, and stretched to fit onto my finger. 2 weeks later we got a call that the rings were done. Todd's son pulled out the rings from a black lace tie sack that they had them in. I thought I was going to have a heart attack. They were so bad, the band looked like a thin piece of string. When I tried to put on the ring it  felt like it was cutting me from jagged edges on the band. I was almost in tears. The only reason I didn't start crying was because of the anger I was feeling. Not only were the rings messed up, Todd's son, Tj told me to spray and I quote SPRAY SOME WINDEX ON MY FINGER FOR THEM TO SLIDE ON AND OFF WITHOUT THE BAND BREAKING. Then proceeded to charge me $115... Not only did he mess up my great grandmothers heirloom rings, but even charged me for the shitty job that they did. Which here in a few seconds you're going to read what actually happened to my rings. I finally found a jeweler. Named Philip Sturgill. P.R Sturgill from Radford. (Such an amazing, caring, sweet man) he took my rings. Started to look at them and to my surprise told me what I already had figured. Todd's Jewelry had royally screwed up my rings. They put them on a sizing cone and HAMMERED the band to "try to make it a bigger size" they also DID NOT CLEAN my rings.... So. Long story short. Todd's Jewelry... - Didn't clean my rings - Didn't add a piece of gold on each band to make them bigger - Hammered my nails on a sizing cone to make them bigger and in result to doing that made them look terrible and jagged - Charged me $115 in this economy to fuck up my rings My advice. Go to P.R Sturgill. He took my rings. Fixed them. Cleaned them (actually cleaned them cleaned them), and did a beautiful job while he was at it. PHILIP STURGILL treated me like family... he cared about what was going on with me and listened to me and fixed what Todd's Jewelry messed up.. read more

The worst ever. Wife had a lifted prong on diamond ring. Took it in for repair. They totally reworked the setting . Went and picked up within 5 minutes from the store the diamond fell completely out into the floor of our car. Told it back and was told "we will.fix it this time for free" really so waited 1 week picked it up again and it had a lofted prong. Took it to another jeweller and was shown the shoddy work after paying them $550 she finally has a ring she can wear DO NOT GO HERE FOR ANYTHING read more

I wanted to be happy with this establishment, but honestly I am so disappointed in the quality of work I received and the customer service from one of the workers. I needed repair on my engagement ring and finally got the courage to take it to somewhere that I had heard pretty good things about. My first visit I went over with the individual of what I wanted done; which was resized and two diamonds replaced. He said no problem we can do that and it will be ready for pickup in about a week; we will clean it and check all diamonds to make sure they are all secure when you pick it up!. Awesome seems like its going to be a great experience. They call me to let me know my ring is ready. First thing I notice is that there is black all over my ring! as I put it on I can already tell it has not been resized, still fits the exact same. So I Pay and leave with the ring because I want to investigate it more in my own environment. I'm sitting in the parking lot and I notice one of the diamond that's supposed to be replaced looks like it has a film over it do I do a little rub on it and is comes out... I'm not sure if it was even a diamond at all, looked more like glue trying to pass as a diamond. the other diamond is smaller then the diamond should be and they melted my ring to try and make it fit, but it doesn't match the other side so its very noticeable, plus they left it ridged and not smooth. Lastly, there were two other diamonds that had become loose while in their care that I had to ask them to fix, when they said that that would ensure all diamonds were secure So I call and let them know my concerns and that I want to bring the ring back in the next day and have what I paid for complete. When I go in the first man that helped me has an instance attitude when I start to show him the problems with the ring, he ensures its not a big deal, so I say yes this is a very big deal and i expect you to take it seriously, then the owner steps in and says let me trade you customers. So as I'm going over the problems with Todd and ensures that he will personally work on it and have everything fixed for me. When I got back to pick the ring up, its still not the size that I had wanted but the diamonds looked fixed so I just accepted it because I did not trust them to keep my ring any longer.. we are now about 5 months out from the time it was repaired and both diamonds have came out that they replaced... I am not way to scared to even take it to another Jewelry repair place because the horrible experience I received at Todd's!! I would not recommend to anyone! If I could give 0 stars I would! read more

I had a terrible experience here I took a ring and a band to have my ring made thicker plus 100 bucks and did not do anything besides stretch it. Have had it looked at by several other jewellers and was told it was not fixed at all like I was told he done. So I strongly warn u to stir clear of this place read more