I brought my ring to Todd's for emergency repair on May 4 after it had been accidentally run over,…read moreand my wedding was the very next day. At first, they were very kind and willing to help us on short notice, which I genuinely appreciated. My fiancé and I were visiting from Florida and had a hard time finding anyone willing to attempt the repair that quickly, so I do want to acknowledge that. However, the condition of the ring when I received it back was extremely upsetting. I have photos of the ring before the accident, after the accident, and after the repair. After the accident, the center stone had popped up and the gold was bent, but none of the small diamonds were missing, and the gold itself did not have the type of damage it had after the repair. When I got the ring back, the gold appeared heavily damaged, multiple side diamonds were missing, and one side even appears to have a stone that does not match the original stones. In total, I am missing four diamonds, and one stone appears to not be mine. The solder work on the band also looks poorly done, and the ring honestly looked worse after the repair than it did when I dropped it off. The stone band is still spaced and bent around the green stone. During the repair, the son told us that some of the small stones were popping out but that he put them back. However, they clearly were not all put back, and when we later called, the father said he did not touch the stones at all, which contradicted what we were originally told. We contacted Todd's, sent photos, and tried to discuss the issue. Since we are now back in Florida, coming in person is not possible. They told us they could not do anything based on photos and that we would need to ship the ring back. After receiving the ring in this condition, I am not comfortable sending it back to them. We requested a partial refund so we could take it to the original jeweler for proper repair. The response was extremely disappointing. The father became rude with my husband, said, "Yeah, that's not gonna happen, buddy," and hung up on him. Given their prior reviews and the confidence they seemed to have in their work, I expected more accountability and compassion, especially for something as important as a wedding ring. Unfortunately, based on my experience, I cannot recommend Todd's for repair work. I am disappointed not only in the craftsmanship, but also in the customer service after the issue was brought to their attention. My ring looked better after being run over than it did when I got it back from a professional jeweler.

Do not. I repeat. DO. NOT. GO. TO. TODDS JEWELRY.  I am so disgusted and heart broken over my whole…read moreexperience. It's took me some time to muster up enough energy to write a review based on my experience. To be honest I wasn't even going to write any type of review at all because I just want to be over and done with the whole experience. The only reason I'm even writing a review is because I don't want what happened to me, to happen to someone else. And so many people that I've told my story to has told me to write up a review. So here we are. If I could give ZERO or even NEGATIVE STARS I would do that. This is going to be quite a long review/story. My great grandmothers rings were passed down to me from her personally. They are old and very antique. Beautiful rings. I admit they were worn but you'd expect that from 100+ year old rings. I was recently proposed to by my boyfriend and told him that we'd need to get my great grandmothers rings fixed because they are my wedding rings. I took my rings to Todd's. Now, the rings had been stretched previously. We asked Todd's if the rings could be stretched even more by adding a piece of gold onto the band and they said yes, that it was possible and doable. So we handed the rings over with the promise of them being taken care of, cleaned, and stretched to fit onto my finger. 2 weeks later we got a call that the rings were done. Todd's son pulled out the rings from a black lace tie sack that they had them in. I thought I was going to have a heart attack. They were so bad, the band looked like a thin piece of string. When I tried to put on the ring it  felt like it was cutting me from jagged edges on the band. I was almost in tears. The only reason I didn't start crying was because of the anger I was feeling. Not only were the rings messed up, Todd's son, Tj told me to spray and I quote SPRAY SOME WINDEX ON MY FINGER FOR THEM TO SLIDE ON AND OFF WITHOUT THE BAND BREAKING. Then proceeded to charge me $115... Not only did he mess up my great grandmothers heirloom rings, but even charged me for the shitty job that they did. Which here in a few seconds you're going to read what actually happened to my rings. I finally found a jeweler. Named Philip Sturgill. P.R Sturgill from Radford. (Such an amazing, caring, sweet man) he took my rings. Started to look at them and to my surprise told me what I already had figured. Todd's Jewelry had royally screwed up my rings. They put them on a sizing cone and HAMMERED the band to "try to make it a bigger size" they also DID NOT CLEAN my rings.... So. Long story short. Todd's Jewelry... - Didn't clean my rings - Didn't add a piece of gold on each band to make them bigger - Hammered my nails on a sizing cone to make them bigger and in result to doing that made them look terrible and jagged - Charged me $115 in this economy to fuck up my rings My advice. Go to P.R Sturgill. He took my rings. Fixed them. Cleaned them (actually cleaned them cleaned them), and did a beautiful job while he was at it. PHILIP STURGILL treated me like family... he cared about what was going on with me and listened to me and fixed what Todd's Jewelry messed up..

Quickly helped me take links out of my watch with no damage to it, and also went above and beyond…read moreto get information on other inventory they could get me.

Horrible everything....service, management and especially the jewelery. Management pushes phony…read more(lab created diamonds) because they are HUGE and expensive; and the case jewelery is cheap looking. The manager talked my husband into a fake lab created diamond, when he had brought my good jewerly as an example of my taste. NOTHING is fake, except now my new piece. They are more than willing to take back the fake glass if I double down and buy another piece with them at twice what we already paid. Men, ladies want quality, this mall jeweler wraps up fake diamonds in 18K to make you feel like you are getting something special. A pig in 18K is still a pig. And the regional manager is contencouis and likes to correct you like you are 12. Don't go here. You'd be better off at a pawn shop.

Best jewelry store in Roanoke. Not only are they knowledgeable but provide great customer service.read more

From the owner: Jewelry Connection provides engagement rings, wedding bands, watches, and diamonds to the Roanoke,…read moreVA area. We were established in 1989!

Michelle is extremely knowledgeable and courteous. I would recommend you give Kent Jewelers a try…read more There are some beautiful pieces at the store and there is always something new every time you go in!

Super helpful and friendly. They helped me measure my ring, answered all my questions, and gave…read moregreat recommendations and options. Will definitely go back for any jewelry needs.

Great place wonderful people!! Reasonably priced If you get…read morea chance stop by and see these guys they will treat you like family They have layaway too

Todd was fantastic at helping me find a new wedding band that fits my personality AND price range!…read moreHe even had it resized for me in under 24hrs. We love Todd's!

I always have a great experience walking through these doors! Everyone is so helpful and they have…read moresome of the most beautiful jewelry! Not like your cookie cutter mall jewelry either! Also check out their gold roses!!

It's my go to for framing. She does great work and has a nice eclectic stock of other items.read more

I just love shopping here. They have the most unique things here. I have found wonderful items…read morefor my home and gifts for others. It is just a very charming place to shop with owners that are deliteful. I can find anything I am looking for or in need of here.

We went in there and had help from a very sweet lady named Jasmine who was very quick to start…read morehelping us, showing us different rings and was very personable. We didn't end up buying anything because my fiancé ended up having a seizure so we had to leave quickly, but Jasmine was still very sweet and helpful. She brought us out a water bottle which was very helpful because we didn't have quick access to any. Afterwards I called back to let them know I appreciated their help, and ended up hanging up before she could tell me something so she actually called me back (twice cause I ignored the first one) and said her manger wanted to tell us if we called before we came back in that they would dim the lights to make it easier on her It was a very nice encounter despite our complications and I would definitely go back and recommend it to others!

I'm looking to buy a 1 1/2 to 2 kt diamond solitaire. I called to talk with them because our kays…read moregot shut down in my town so I had to drive 30 minutes to get there. When I arrived I was told to ask for Kristin- I think she is supposed To be the manager. We stood there a good 5 minutes before she came out of the back room. She was very short with us . Didn't want to show me anything and told me I needed to shop around. She sent me to another kays 1 hour away. Telling us they has the 2 Kt. Nope! Wasted trip. With this being said. We have always shopped at Kay's in Danville. But kays has lost our business. Martinsville kays need to find a manager that there to help the customers! Wow what a disappointment!