I'm a huge fan of customer service anywhere I go, and you will not get it here. The TO Chris not…read moreonly cursed at my friend but also threatened to kick him out because he was trying to express the rules to him in a calm manner. This was my first time here and probably last time. I am not trying to be that guy, but that situation could have been handled a better way.

My nephew's birthday is coming up and he wants Pokémon cards. I didn't know anything about Pokémon…read more(until I went to this store). I am so glad that I stopped at Chesapeake Sports Cards! The guy managing the store was very helpful! There were different items for sale and I didn't know what I needed. He explained the differences between all of the items and he helped me get what I needed for my nephew. I also learned that pre-COVID the store would host Pokémon games in one of the rooms. I think that's awesome that the store hosted games where the community could get together. I hope they resume once the COVID era ends. (Do adults play Pokémon? After talking to him, I think it would be fun to learn.) Since this was my first time in a sport card shop, I was even able to get a small pack of baseball cards for my friend who collects them. The store was bright and cheery and had a happy atmosphere. I had a great customer service experience and would definitely go there again and recommend it to anyone.

This store has a phenomenal selection of model trains. Haven't visited the store in person, but I…read morebrowsed their website and I was very impressed with it. If you need trains, I suggest coming here.

Poor customer service and unfriendly staff, you feel like you're inconveniencing them by looking…read morethrough their store. An employee asked my son to not press the buttons on a toy to prevent the batteries from being worn out as I'm contemplating buying an expensive train set, that battery preservation on a cheap Chinese toy cost a sale and future sales. I will take my business elsewhere. Store is also poorly organized - a hobby hoarder.

Five out of five stars! These guys are the best, they were prompt to shp my order, and after a…read morecouple days I noticed half of my order wasnt sent. I sent them an email and within the hour I get a personal phone call back from Aubrey, the sweetest, nicest, most genuine person, they explain the situation and just having a little hiccup, they go above and beyond and refund the 2nd half, and help me feel better about the mistake. I can't thank them enough but they have gotten a repeat customer. These people have my business and I hope the boss sees how amazing Aubrey is and how great she is at handling customers. Thank you thank you thank you!!!

Overpriced scalper prices and garbage selection. Extremely slow shipping as well. Only made an…read moreorder cause I had a coupon. Also has a scumbag store owner and worthless customer service. I ordered a preorder two weeks ago and was just sent now. All my preorders from other stores with this product arrived more than a week before. They didn't even create the shipping label until i had to message them. Then didn't actually send it for another week. Extremely unprofessional and incompetent. Wish I didn't give this trash store my money. Please avoid this waste of space

There is a tabletop gaming store that is as large as a grocery store. It exists! It's a true…read morewonderland for nerds and gamers, and noobies like me. None of the gamer stores we visited in Baltimore County can hold a candle to this place. Pay the toll and get your butt over to Ritchie Highway. You'll want to burst into tears of joy when you set foot into the store. I was under the impression that it was difficult to own/run a game store, or thats what the owners of those little shops would have me believe. But this place had loads of customers, and a bunch of other regulars in a side room used for gathering for in person play. Jeremy got his wish. A group of our friends are planning on getting together at least one Friday a month to play the Wheel of Time RPG. And he suckered me into joining. So he insisted that I pick out my own dice, rolling tray (the non-herbal kind), and a bag to hold the dice. He got some stickers and other stuff, too, cuz he's just so very into embracing the tabletop rpg gamer lifestyle. We joined the rewards program, so we'll obviously be back.

An absolute gem in Glen Burnie! This store has anything and everything board game-related: new…read moregames, sales rates on gently used games, board game accessories (such as dice bags, card sleeves, collector folders, etc). There is also an area to the right of the entrance where you can pay a $10 fee per person to play a large assortment of games they have in their board game room. I came in with a gift card, looking to purchase a new game for myself. I wasn't too sure what I wanted, so I asked an employee for some advice, and she was wonderful! She took the time to learn what types of games I enjoy playing and walked me through a few different recommendations, explaining how the gameplay worked for each of them. Everyone I interacted with at this store were such wonderful people. I'll definitely return in the future and bring along some friends to play in the game room!

Really disappointed with my experience here. The woman working the counter was rude and didn't seem…read moreknowledgeable about the products at all. I had a few basic questions about Pokémon and other card items, and instead of helping, she came across annoyed and uninterested the entire time. When you walk into a card and game shop, you expect at least some level of enthusiasm or willingness to help--especially with games like Pokémon, Magic, or Warhammer. Unfortunately, that just wasn't the case here. Customer service makes a big difference, and this experience completely turned me off from coming back.

Staff is extremely helpful and friendly. The selection for models (train, planes, automobiles, etc)…read morewas a little limited and is more on the warhammer/D&D side of things. Price is fair and what you'd expect. The actual paints, glues, general equipment there seem carefully picked and well stocked. Will be back!

A great new fantastic hobby shop! Mainly focused on TCG but have a bunch of different categories to…read morechoose from! I would say currently if you're a pokemon fan this a great place to go to! Highly recommend. They have Yu-gi-oh leagues and pokemon leagues currently running!

The customer service it's great here. You feel comfortable and not rushed. They also have a good…read moreselection of cards.

Visited from out of state and found a well stocked, organized, and very busy hobby shop. And found…read morea model that supposedly is only licensed for sale in Europe, so that purchase was a pleasant surprise. May not be a return customer, but I'm very happy to have visited.

I'm extremely disappointed with the level of customer service I received. I placed an order two…read moreweeks ago and was told it would take up to one week to arrive. After waiting beyond the expected timeframe, I called once to check on the status of my order. Instead of receiving assistance, the person on the phone seemed irritated that I was simply asking for an update. I am not asking for free parts or special treatment -- I am paying for my items. As a customer, it is completely reasonable to expect clear communication and respectful service, especially when an order is delayed. It's frustrating to feel like I'm inconveniencing staff by checking on something I paid for. I drive 30-40 minutes to support this store and was even planning to purchase a new X-Maxx, but after this experience, I've decided not to move forward with that purchase. For comparison, I've had consistently positive experiences at HobbyTown, where the staff is helpful, respectful, and willing to assist customers -- especially those who are newer to the hobby. That level of professionalism makes a big difference and is the reason I'm more inclined to continue spending my money there. Customer service matters. I hope this feedback is taken seriously, because the way customers are treated directly impacts whether they return or take their business elsewhere.

A truly amazing store. Their selection of gunpla, paints, and terrain pieces were outstanding…read more Always very helpful but sadly the store has closed. There laurel store is still open but this leaves an impact on the shipping center.

Hobby Shops. Remember them from your childhood? I sure do. I thought they were gone for good…read more But they aren't! There's one in Rockville that's exactly like you remember it. RC Cars! Toy Trains! Model Kits! And all the other art sets, car tracks, European and Japanese toys and "Stuff." You know how a modern store just has people behind the counter? Hobby Works has staff walking the floor to help you. And they really help. And they know their stuff. And when you're there, it's got that friendly clubhouse atmosphere like you stopped off here while walking home from school in the 6th grade. Sometimes it feels like with online shopping, kids won't ever experience the friendly local stores like we did. Not while Hobby Works is open, it's all modern, but it's a shopping experience that most stores lost over the years- and our kids deserve to experience that friendliness.

They could try to be more honest. The silver melt value of my coin was $15 but they offered me…read more$11. My understanding was that you should get 90% of melt value, not 73%. Won't deal with them again. I feel like the positive reviews on here aren't real after my experience and after reading all the reviews.

I've sold silver and gold items (jewelry, silverware, coins) to this company several times in the…read morepast 5 years. They are honest and helpful. This most recent time, I checked pricing with another reputable, local, gold/silver buying company and Annapolis Coin Exchange's offer was 25% higher. George is particularly helpful and knowledgable.

Old Fox Books is one of those low-key spots you almost don't want to tell people about because it's…read morethat good. Great place to grab a coffee, flip through some books, and just hang out for a bit. It's got a relaxed vibe. If you've got kids, it's an easy win; there's a small reading area inside and a patio with this cool little wooden playhouse that kept mine busy for a while. We ended up staying way longer than planned just chilling. Definitely a spot I'd come back to when I want something easy and laid-back.

This is such a cute cafe bookstore in Annapolis! This is a great spot to meet and do homework or…read moremeet with colleagues to discuss projects of research. The bookstore is small and well decorated. The cafe is charming, I got the Pistachio Cookie Crumble Iced Latte with oat milk, I highly recommend the delicious drink! The bathroom is clean and organized.