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    Toll Brothers

    1.9 (40 reviews)
    Closed 10:00 am - 6:00 pm

    Services - Toll Brothers

    Guest house or ADU construction

    Manufactured home construction

    Modular home construction

    2 More Services

    Single-family home construction

    New structure construction

    Toll Brothers Photos

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    Recommended Reviews - Toll Brothers

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    a bathroom with a shower and a toilet

    This is a review of Toll North Reno, LLC who is our homebuilder and the developer of this community. While this is a long read, we encourage every prospective homebuyer to carefully review this feedback and weigh the level of detail on its own merit so you can decide whether building a home with Toll Brothers is worth risking your hard-earned money. As an out-of-state buyer, we were given only a few weeks of notice in the middle of summer 2020 and COVID to immediately return to Nevada for the purposes of making design center selections (after trying to schedule during a whole week in late May). You can expect structural and/or design center upgrades to involve 130-250% markup for the same product available through retail suppliers such as Lowes or Home Depot. Yes, that same solid-core door listed for $225 at Home Depot will run you $500-600 per door as a Toll Brothers upgrade. Bear in mind the cost of door installation is already baked into the price of the home, and TB's process does not reflect any credit for replacement of homebuilding materials included in base price of the home. For reference--after making structural and design center selections, our closing price is 38% higher than lot + base price of the home. Moreover on design, our experience is that there is very little coordination and client advocacy between design and install. The meetings with design studio and low-voltage/electrical are structured to up-sell you on features, not necessarily to design your ideal home. The designers may not even be familiar with your floor plan and best practices for install. Do not expect any communication updates on your home. Although our slab was poured in July 2020, the first home progress update we ever received from our Sales team was nine months later AFTER framing completion in March 2021. Moreover, the 'Construction Manager' we were assigned never turned out to the be the case, and Toll Brothers mislead us for exactly 12 months as to who our Construction Manager actually was. So the first time we met our Construction Manager was 8+ months after slab was poured, and that individual even no-showed us on the first appointment. We began inquiring about scheduling a buyer's inspection at framing stage in late December 2020. We had to follow up 3 additional times before our appointment was scheduled in mid-March. Given this was a framing inspection, one might expect this would include both interior and exterior, however Toll Brothers moved instead with installing the stucco siding which prohibited our inspector from being able to inspect the exterior structure, straps, and footings. Our pre-drywall walk was scheduled for the following day. Our construction manager no-showed, but we were able to track him down and start the process an hour later. We were assured by TB Sales we would be notified when all the PDW action items were completed prior to sheetrock installation. This did not happen and roughly half the action items outlined in PDW were not completed. Toll Brothers initially provided us with a closing window of May/June 2020. Nobody from TB Sales or Construction bothered to notify us when this timeline changed to August/September 2020. We only were only told after we made the effort to inquire in late April about our upcoming closing date. Toll Brothers markets itself as a luxury homebuilder, however you may come to find almost every feature in the model home is either a structural upgrade, design upgrade, or not an available option. Additionally, you may find the installers subcontracted by Toll Brothers do not rise to the level of craftsmanship you see in the model homes or what you would expect of a 'luxury' homebuilder. We've come across many instances of framing errors that have passed "inspection" and "quality assurance," wiring installed in wrong locations, uneven light switches and outlets, countertops installed with damage, or installation of wrong product. The only install we can compliment thus far is the casing installed on doors and windows. Toll Brothers claims to have a process and 'Quality Assurance' team, however we have yet to witness an effective process in action.

    Was told this rusting around outside house after 4 months is "Normal". Really?
    Kilo F.

    - house is fairly well built and solid. They do cut corners in several areas and any upgrade is very overpriced for what you get. fences around houses are low, cheap and have large gaps between planks. - Many people didn't have yard/walk-way on sides of house graded properly and they had to fix this at their own expense. - Make sure to get a thorough home inspection to find any potential corners they cut or other attention to detail mishaps that are numerous as they tend to rush through the build. Also make sure they fix any problems with your home properly and don't just try to put a bandaid over it or delay fixing it until last minute of the one year warranty. If something goes wrong one day after the warranty period project manager will ignore and not return phone calls messages - some neighbors had issues with dimensions of their lots/yard being smaller then stated on plot maps. Take measurements! - A neighbor actually had the builder remove decorative river rock columns from back patio after owners signed paperwork and put down deposit and never told the owners they removed things from the house. They hoped owners wouldn't notice but they did and Toll Brothers fed them some B.S story and never replaced their decorative river rocks columns. - don't trust the sales people or other project staff if something is wrong or they can't fix something and use the "Building Codes won't allow that" excuse. If they try to use that or other excuses do your homework and make sure they aren't feeding you BS to get out of doing something or fixing their mistake. - out gate/fence to back yard was poorly done. Had about a foot gap from bottom of fence and ground. Small children and pets could easily slip out under this. Was fed a BS story about why it couldn't be fixed so I had to have a independent contractor come and fix it at my own expense. - go over everything with fine tooth comb and thoroughly inspect the build as it is being done and make sure measurements, appliances and other specs are as promised and not damaged or low quality.

    Nice garage slab

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    3 years ago

    You will get screwed !!!! They miss represent themselves. They tell you one thing and do another,

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    3 years ago

    10 months later and still having issues, from electrical to finish work. Very disappointed

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    9 years ago

    Everything Toll touches is beautiful! Wonderful finishes and great options. The community is beautiful and the amenities are fantastic.

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    7 years ago

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    9 years ago

    Toll Brothers have amazing homes, great construction!!! I love all of their amenities, HOA is low!

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    9 years ago

    Best builder in Reno. Exceptional quality and superior customer service. Can't say enough about this company.

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    Ask the Community - Toll Brothers

    Review Highlights - Toll Brothers

    The staff, Katie, Tim, Mark and Brad, did an outstanding job of ensuring that everything went smoothly.

    Mentioned in 2 reviews

    Read more highlights

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    P&S Handyman Services - After

    P&S Handyman Services

    (41 reviews)

    I've had Ezequiel help me with two projects so far, and I wanted to share my experience with both!…read more 1) Bathroom remodel: I truly couldn't be happier with his work. He is very knowledgeable, reasonably priced, respectful, and always offers thoughtful suggestions without being pushy. For this project, he came by about three times and did several things: moved the sink and toilet plumbing about a foot to the left (this was my request because I plan to install a handicap-accessible shower in the future), installed a new cabinet and toilet, mounted a mirror with hidden electrical, replaced outdated lighting with recessed lighting, and handled drywall work and prep for paint. Check out the before and after pics! 2) Garbage disposal replacement: I called him on a Friday, and we were able to schedule for Monday. He showed up right on time, finished in about 20 minutes, and cleaned everything up afterward. He's efficient, professional, and just genuinely nice to work with. At this point, Ezequiel is definitely my go-to. We already have two more projects in the works, and working with him gives me the confidence to take on home improvements that might otherwise feel intimidating. THANKS AGAIN EZEQUIEL!

    Ezekiel was Over the Top Fantastic!!!!! We were extremely impressed with him installing our Master…read moreBedroom Closet Organizer. It was a large 10' x 12' floor to ceiling and very intricate. What we liked best about him was his communication with us all through out the job. He was also prompt and very clean. We couldn't be more pleased and we are soo happy we used him.

    Fence it - fence posts for side fence approx. 72 feet

    Fence it

    (22 reviews)

    Once again, Will and his team to the rescue. This time, we had a rotten 4x4 that threatened to…read moretake part of a joint fence section down. Contacted Fence It, Alex came out a couple days later, understood what needed to be done and came back with a reasonable estimate the next day. They quoted me a 4-6 week lead time, but since it was a relatively small project, they'd probably get me in sooner. A little over a week later, the team was here, did an excellent job securing the wooden fence post with a steel one, replaced the broken fence board and even trimmed some trees back that would have caused additional damage. Will and his team always go above and beyond, not only in communication, but friendly, professional workmanship. A pleasure to do business with!

    Start to finish on our project was awesome. Will, Alex and Jesse were great at getting us our…read moreestimate and communicating with us. Will and his team were always professional, did a fantastic job of replacing a shared fence and front gates. They didn't let inclement weather stop them and when job was finished put everything back as it was and cleaned up. It is so refreshing to see a company and team take pride in their work and finished product. The neighbor I share the fence with, couldn't be happier with the end results, and both of us will not hesitate to recommend "Fence It" to our friends and neighbors! We will definitely call on them again for our fencing needs.

    Toll Brothers - contractors - Updated June 2026

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