We recently turned on our AC for the first time since October, expecting cool air to help control the hot/humid that is the Louisville area. Alas, all the moving parts worked but The Cold. Fans and blowers fanned and blew, belts turned, motors whirred, and air moved...but it was the same muggy air that we were trying to get rid of. It was JUST working in October, but all it was now was a friendly blast furnace of UHNG. Having lived in our house for just under a year, we were thinking "What!?!? We've only been here a year!" #TheJoysOfHomeOwnership The first thing we did was to call a Plumbing/AC vendor to come and take a look and he told us that it was low on refrigerant (which I really didn't need to pay him $69 to confirm, but whatever) and the cost to refill would be A LOT (over $800), or even more to fix it. To be honest, I wasn't extremely comfortable taking his word at the costs he quoted and I didn't have the best confidence in this vendor. The next step was Tom Drexler. Michael came out on a Tuesday to size up the situation with our AC and to give us a quote. We could tell right away that Michael had the knowledge and experience to head us down the right path. After checking the AC compressor and our furnace...and just about everything else...he sat down we went over some stuff. We already knew what the answer was going to be, but we had braced ourselves for it. Since the furnace and AC were installed when the house was built in '94, both had basically outlived their intended lifespan. Yes, we could spend a lot of money fixing one thing, but then a bit further down the line something else was going to break. Based on the age of our system, the best best would be a full replacement. Long story short (I know it's too long for that), we went with the full system replacement. We signed the papers on Tuesday. On Friday they installed the new system. On THAT Friday! Chris and Anthony (?) arrived right when they said they would and went to work sizing up the job and removing the old furnace and compressor. About an hour later another guy shows up with the new units. A little while later the installation manager showed up to see how things were going. By 3:30 they were driving away and my house was getting cool again. These guys were GREAT. Very professional and very efficient. Chris and Anthony worked great together as a team, didn't waste time, and managed to complete in about 6 hours what I envisioned them taking two days to do. I can't say enough good about everyone I dealt with at Tom Drexler. GREAT job, guys! read more

Tom Drexler - New Coolness! - Plumbing Near Me - Louisville, Kentucky

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called and scheduled a sprinkler system fix and install new kitchen faucet. They said they could come on Tuesday. they called at 11 am to let us know we were on schedule for the day. Three pm still hadn't come and when we called they said it would probably be 5 to 5:30 pm before they could be here. we had dinner plans and had to leave. Not impressed read more

I am posting on behalf of my parents who are both Senior lifetime Louisville residents. They had a flooded basement back in January when we had all the rain. They reside in Germantown 40217. They had originally started with Tony's and wound up with Tom Drexler because he is one of the few Plumbing companies who will accept MSD payment for inside issues and old plumbing. Long story short $14k later ( oh free financing through their partners). Yard was demolished tore up, street was gutted a/c unit moved and put back unbalanced. The best part of it all is that when we have rain (his luck we went into a semi-drought ) my parents call and get ran through the mill on their shoddy work. Apparently somewhere something didn't work but my parents credit score to secure financing. Run fast-get a 2nd opinion- no accountability for what they left behind. Check them out on here and on Reddit before you call them. I am going to get the word out about this company who instead of taking care of their customers they burned would rather spend their money on advertising and mailers. Work on your rep Tom Drexler how about that? read more

Bryan Stephens came out to do yearly checks and maintenance on our furnace and air conditioning. He took his time to identify the problem with our air conditioner and what was the correct fix for it. He double checked everything and left us in excellent working order. He was punctual, polite, courteous and explained what he was doing. Thank you!! A+ read more

Mike Manco is awesome. He took care of all my electrical needs and than some. Very knowledgeable and I appreciate the time spent. A+++ thank you read more

I have used Drexler before. They were professional and clean, yet very expensive. Since the , I have had equal and cheaper work through several other plumbers. They were called to my daughter's Crescent Hill home for a pipe problem. She was told they would have to dig in her yard and gave her a several thousand dollar estimate. She called another plumber; her problem wasn't nearly as severe as what they said and she paid less than $400 for the job. They must have seen her as a young, näive girl and tried to rip her off. Since then, I've heard several stories from others who had similar experiences. My suggestion is to use a small independent company where the plumber is the owner and has few employees. That way, they are responsible for reputation and responsibilities. read more

Following is a reply to Tom Drexler that bounced back: I just wanted to talk to somebody to tell them how terrible the service was. I realize you're not in business just for me but when I make an appointment in May for June 9 and you can't even give me a time that day and I've got a block out the entire day then you call me in the morning of the 9th and tell me you can't make the appointment and you offer me June 28. Most service providers give a 2-4 hour window and I realize that some people might be upset because the appointment prior to theirs ran over but it's better than blocking out 12 hours for zip. That's all just wanted to vent and tell you to stop emailing specials when you are understaffed. Fortunately I found someone else. read more

we called for the $88 pipe clearing service. They took one look at the gutter and gave us a $1,200 quote. it took 3 minutes. No thanks.

Tom Drexler plumbing is one of the most inconsistent plumbers around. They do not keep their appointment times and when you called them they have the same excuse, "the technician got held up on another job." They are the most expensive plumbers in Kentucky and definitely not the best. They give you a window as to when they will show but if your job is a small job and a bigger job comes up, they will give you an excuse. I gave them another chance to get a wrong right and it is true you can't teach an old dog a new trick. Tom Drexler is full of what they work with! read more

Adding to the long list of people recommending not to use Drexler for plumbing issues. They had come to our house to fix a shower faucet issue last year. We thought the problem had been fixed as we were told, but mold/seepage continued to form around the base of our shower over time. We tried to find the source of the leak, but Drexler claimed the issue was fixed and no current leak was found. We had paid $300 and were led to believe the issue was resolved. Fast forward to this year. We had ASI Plumbing out to our house to replace an outdoor spigot. While replacing, I was taking a shower and the plumber from ASI noticed a huge leak from behind our shower while the water was running. We informed Drexler of this since this was the exact area they were tasked with fixing. The receptionist was apologetic and understanding. The technicians are not. Drexler sent Gunther to assess the problem. He was condescending, annoyed, and rude to my wife. When she asked him to remove his shoes from the rainy outside, it was met with an eye-roll. When she asked to show him video of the leak, he said "I'll turn the water on and see it for myself" and then proceeded to stand back and watch water flood into our shower area, which could have been prevented by watching the video! He said the water pooling and mold couldn't possibly have been from the shower situation, even though it's a clear and obvious leak in the area. Overall he had no concern or sympathy for the problem. He said they could fix it for $1000 and that their last visit to fix the issue was irrelevant. We sent him home and used someone else to fix it for a better price. We've experienced the same rude apathy in past experiences. We won't be using Drexler again. read more

My husband and I had been loyal Tom Drexler customers for at least five years up until this past week. Tom Drexler installed a new heating and cooling system for us about four years ago and remodeled a bathroom a little over two years ago. When our air conditioner ceased working earlier this year, a technician was here the next day and got us up and running again. However, when the same unit stopped working early last week, during the hottest week of the year so far, I got no help at all. I called four times, over the course of two days, trying to get a Tom Drexler technician to our house. My husband and I both cancelled appointments so that someone would be here. Meanwhile, the temperature inside our house never dropped below 83° even during the night. When it became apparent that the ladies answering my calls at Tom Drexler were not going to do anything more than make sympathetic noises and promises that would not be kept, I called another company, which sent out a technician that very evening. We will never count on Tom Drexler again. For anything. read more

Every time we had a problem, either routine service or emergency, Drexler was out quickly and expertly finished the work. Maybe the price is higher than a smaller, local contractor, but I don't mind paying a higher price for quick but quality work. Maybe they said they'll be there at 10, but at 2, they call to say 4. Hey, I'm not the only one with a problem, and sometimes, a problem takes longer to fix than expected. I don't care. If I wanted it done fast and cheap, I'd do it myself and then call someone to correct what I messed up. On the last service call, we had a broken pipe somewhere on the second floor bathroom. The technician explained how they were looking for the leak logically by working the way down from the tub where the leak was coming from. He made three small holes in the drywall. Fortunately, the leak was found and quickly repaired and we didn't have to remove cabinets in the kitchen. read more

HORRIBLE HORRIBLE AND Do not know what they are doing! Have a heat pump freezing all winter in house wearing coat hat and gloves 200. + LGE- blowing out cold air was told when it gets to a certain degree heat pumps just can't keep up. AHHH NO You wired it as regular HVAC not a heat pump. Have maintenance plans called today to have it serviced. Oh soo rude "we are not doing that yet call back in October. Horrible Horrible!!! WASTE Gave 1 star because it is required or it would have been 00000000 read more

Wish ZERO stars was an option because that is the only thing these con artists deserve. I just want to know how you all sleep at night. Tearing out an 87 year old woman's wall, changing her $2600 and saying no we don't fix the hole. Just one of hundreds of thousands of people screwed. Honestly no idea how you are still in business. read more

I promise you can find better plumbers elsewhere for MUCH less. They started the quote with telling us we could sign up for a membership... I was quoted $1,100 to install a dishwasher... I had another, local guy do it for $325. Don't waste your money on these scammers. read more

I had two service appointments scheduled with this company and they cancelled both times the day of the service. When I called I was told sorry about that but all we can do is schedule another appointment 6 weeks out. I will never use this company again. Very unprofessional! read more

I used Tom Drexler to fix a small pecks line leak at a joint. It literally took the technician 30 minutes and no more than $10 worth of equipment and they charged me $500. In my opinion that is outrageous and customers are always tried to be upsold. read more

Pipes froze and burst in the crawl space over christmas holiday. I returned home 12/26/22 and discover the issue. Call right away, soonest appointment was 12/29, which, although frustrating, was understandable because there had just been a big freeze and surely others in the area had similar issues. 12/29 comes and I wait...and wait... and wait. Eventually I call to check and they assure me plumber is still coming and it will likely be around 5pm. I call a 2nd time to make sure that once he gets here he realizes the nature and extent of the issue so that he can actually get it fixed in one go, once again I am assured there is nothing to worry about and he will be coming. I call again around 4pm to be sure because I still havent heard anything and then I get told that he likely cannot make it today at all. I ask when should I expect him to be able to come, expecting that it would just be the following morning, but the woman on the phone tells me the earliest it can be is now a full week away, 1/5/23. I'm already ~4 days in with no running water, no shower/baths for me or kids, no dishes, no laundry,etc. etc. Been living with gallon jugs of water from Kroger for things that absolutely have to happen. Basically I'm just frustrated that they told me they could come on 12/29, I set that appointment and then put other remedial measures on hold; I didn't call anyone else, i didn't go to a laundromat, etc etc. all because of the appointment they had for me and kept assuring me was happening, then I get told it will be a whole additional week. Sooo...I called an HVAC guy I know and trust, he knew a plumber, got an appointment in 2 days for a significantly lower price too. Tom Drexler may be a big name that is easy to find when searching for a plumber, but you're likely better off searching around for someone else so that you dont have your time, money, and life wasted. All that said, no one was rude to me over the phone or anything, and they were apologetic, but apologies only go so far and at some point you just need to be able to trust people are going to show up and not add an additional week of time for you to be able to bathe your kids. read more

Sadly, I can't. Give this business a negative star. Word to the wise: never believe anything Tom Drexler's folks tell you. Due to a broken open faucet, we had to shut the water off to the house. Because Drexler is new to Etown, we gave them a chance. Called Friday afternoon and got confirmed for Saturday. Called Saturday at 3:30 to make sure we were still good and was told we were next on the list. Got a call at 4:30 and was told the tech can't get here today (probably too late in the day and he had to go home) and the earliest we could expect someone is Monday "between 8 and 8." Thanks Tom. read more

Scheduled an appointment, never heard back so I called. Was told my request for service had not been scheduled. Waited four hours and called back. Was informed no one could get to my job today. Very frustrating! read more

First if you are expecting same day service (online scheduling stated same day service was available) that is not going to happen. A scheduler calls you around 2:30pm to let you know that a technician is not available due to "unexpected emergencies". This has been the excuse 3 times so far as to why they did not show up on my scheduled appointment day. I had a technician come out and assure me my drain was fixed. I paid the $99 fee, and took a shower later that evening and my shower was not draining, took overnight for the water to drain. A second technician came out on a Tuesday (originally scheduled for Monday but once again "unexpected emergencies" prevented a technician to arrive on my scheduled day) unclogged the drain further down the drain line which allowed the shower to actually drain but then caused a leak in the pipes. Now l am waiting for yet another technician to come out and quote a price to repair. This repair quote requested on a Tuesday for a Friday appointment. It is now 2pm on the scheduled Friday appointment and l am waiting for the phone call to let me know "unexpected emergencies" are preventing a technician to come out to my 3 day advance notice appointment. I don't know how people can take off work multiple days for a company who can't show up on the scheduled day. This company has no regard for customers time. I would never willingly choose this company again. I would give this company zero stars if that was an option. read more

Save yourself time and get someone - anyone - else!!! Customer service is a joke. Called at 10:00 and was told someone would be out today. Waited all day - nothing, no communication. I called at 4:30 and was told I was the next stop. Got a call an hour later saying they need to reschedule for the next day which I can't do. They said someone was on the way - waited another hour and called again. They couldn't 'find' their technician. Complete clown show!! read more

Plumbing issues are never fun! This is especially true because they often are unexpected and can be a budget breaker. I have utilized Tom Drexler for plumbing emergencies in the past with good results. Recently, I decided to update a bathroom which was stuck in the 1960's. It had a few repair issues as well. I got a few different estimates, and after considering all the estimates, and evaluating the reputation, reviews and my impression of the overall integrity of each company. I decided to go with Tom Drexler. Note on integrity-One of the other companies, WestShore is heavily advertised. It is not local and was several thousand more for less components. The sales person completed a Google review on my behalf before leaving my home. I was not informed this was taking place. He only asked me to answer a few questions about his service. He then entered my responses into his tablet. I understand an internal review for quality assurance purposes but I do not trust a posted review that is completed before the project is completed. Earlier during this sales visit, Google reviews were used as part of tge pitch to me. This is a misleading way to boost the company rating reviews. Even a no frills remodel can be pricey, but choosing Tom Drexler brought me the comfort and knowledge that they have a long history and are a local company with an excellent reputation. Each employee was friendly, professional, responsive and respectful. At the completion of my project, I was sent a link to rate the service that I had received. The order for completing the rating was correct and I was happy to note that I was pleased the result and I am happy that I selected this company. I am confident that I would utilize them for any future projects or plumbing issues. read more

I wish I would have read yelp first. Anna W. Will not help you. They left an 84 yr old woman without laundry capabilities because they got my money and ran. They are horrible people. Rude entitled and predatory. I stupidity used drexler for several years, but they have no mercy, terrible ethics. I drove to their office to talk to them. What a joke. Ripped off by drexler for the last time. read more

I had a completely unsatisfactory appointment for plumbing service on July 1st. I was told that someone would contact me within 24- 48 business hours. As of today, July 11th no one has contacted me. I used Drexler for a HVAC repair on June 20th. On that day I signed up for the bronze customer service plan and paid $99 for that annual plan. I made the appointment for July 1st to have 3 toilets replaced, informing the scheduler I would be driving 2 1/2 hours from Indianapolis to be at the residence when the plumbing technician arrived. I supplied all three toilets and informed the scheduler the appointment was to install the 3 supplied toilets, I was told by the scheduler that I could expect the technician to arrive on July 1st with a fully equipped truck, ready to complete the job. On the day of the July 1st appointment, I arrived on site by 9:30am. the technician did not arrive until 6:15 pm. He informed me that he would not be completing any of the work. He was just there to give an estimate. The estimate to install 3 customer supplied toilets was ridiculously high, over $1200 after the 15% bronze customer discount. The technician said he wouldn't be able to do the job until the following Wednesday. This would double my 5 hour round trip drive. I declined the estimate. We installed the toilets ourselves in 3 1/2 hours the next day. I feel we were given. substandard service. when the scheduler knew I would be driving 2.5 hours one way, to expect me to return for actual service is ridiculous. The customer service plan appears to be a ruse or scam to obtain more funds from a potential customer without providing any actual service. We had planned to use Drexler to service our condo that we're renovating. We would have used Drexler for plumbing, HVAC, furnace, or electrical repairs, inspections and maintenance. However, if your organization cannot be reliable and provide reasonable service as you advertise, we will take our business elsewhere. read more

Biggest thieves in Louisville. I used Drexle for my AC , said I needed a new unit but could fix it temporarily for $900.00 New unit for around 10,000.00. I fixed it temporarily for the $900.00 AC worked ok for about a month. I told a friend of mind that I paid Drexlers $900. and now it's on the blink again. Told my buddy about it and I told him I probably need a new one. He said he had a friend that works on AC on the side. it needed a $45.00 part . he said that my AC was in good shape and didnt need a new one. Wasnt at my house for 15 minutes. That was three years ago. Been working fine ever since. I would bet my experience sounds familiar to a lot of people. read more

They came out and did a full inspection and gave me a quote to install a new HVAC and water heater at our house. After a couple quotes I decided to go with Tom Drexler because they offered a free water heater and their quotes were not far off other companies. The day after they finished their installation the furnace didn't work in 20 degree weather. When I called their emergency 24 hr line they said they would not be available to help until the next business day. What is the purpose of the 24 hr emergency line? After fixing the furnace my Air Conditioner would not cool the house below 78 degrees several months later during the summer. I had to call multiple times and techs came out and they each in turn failed to fix the issue. Every Tom Drexler technician gave me a different explanation for the failure... needs new parts, the system isn't designed to cool your house that well (what?), the thermometer is off, the system is not blowing hard enough, it's not drawing enough humidity out of the air... still no fix. The last tech came out and told me the problem is with the return vents. My return vents are not big enough to support to HVAC system. I asked him shouldn't that be included in a quote when my house is inspected for a new system? He said no and that it is my fault for not asking about it when I got the quote before I started the work. The tech said it would be several thousand more dollars to fix it. I won't give a dollar more to this company. I've never experienced such an epic fail in customer service and integrity from a company I've done business with. read more

This is an alert for anyone looking to have a major repair or replacement done to their HVAC system. If you want to call them, be prepared to get at LEAST one other estimate. My HVAC needed to be replaced, and the Tom Drexler quote was over $21,000. Feeling over a barrel, but also feeling like this was an astronomical price I got two additional "apples to apples" quotes. The other two quotes were within 3% of each other -- right around $11,000. When I alerted my Tom Drexler contact to understand the HUGE disparity in their quote vs. others, they IMMEDIATELY offered to do the job for $12,500. Then I got another call offering to take another $750 off the price. Your service techs are great. Your sales practices, in my opinion, should be regulated. Please, if you have anyone in your life -- a parent, child, grandparent, friend -- implore them NOT to get a one-and-done quote from this company. The sales person that called me listened to my concerns about their outrageous pricing (and the 9% extended term loans they offer to "people on a fixed income") was incredibly dismissive and argumentative when I challenged their pricing/sales practices. If you, or someone you know, has had a similar experience with Tom Drexler please post here. We have got to get the word out about their outrageous pricing in a category where many people feel like they have to go with their first quote to minimize the disruption of their lives (e.g. taking off work, family obligations etc.). There needs to be greater transparency for companies like this. read more

I called about a quote for an EV charger installation in my garage. The technician came out and quoted me $2200, but assured me that if I signed up to become a "VIP Customer" (read: pay them a monthly subscription), that price could be brought down to $1600. After clearing the con artist out of my garage, I called an honest certified electrician who did it for less than $450, and even installed it on a part of the wall that Drexler said would cost even more. These people are little better than thieves. read more

I am writing this, knowing that Tom Drexler does not care....knowing that they are the big fish in the community and knowing that this will change nothing. However...here we go... We have now used Tom Drexler for several years for both HVAC and plumbing. Our experience has been the same each time. We are never given an expected time of arrival, only told we are "on the schedule" and some will call when they are on the way. Meaning, hold your entire day and we will let you know when we are coming...unless there is an emergency, or someone runs late, then we will call you and let you know we are not coming. I am amazed that a company this size does not have the capacity and ability to make appointments and keep them. Our last appointment was canceled due to emergency calls, and then I was told it would be a week before they could get me back on the schedule. A WEEK! I had no kitchen sink, but my emergency was not a priority. This is a pattern for them...had I not thrown a fit I would not have been able to use my kitchen sink for a week. Today I have another appointment. We called yesterday to ask for a window of time...was told they could not do that until day of. At 10:30 they call to tell me we are a late day appointment. Had I known this I could have actually planned my day...instead I will sit and wait. Other companies make appointments, other companies honor appointments, other companies respect and value their customers, sadly Tom Drexler is not one of them. While we must use them for our HVAC needs for the sake of our warranty we will never recommend them, or use them should we move. Be warned, if you use them you are at their discretion and mercy! read more

I updated the review because I had a problem with some work done previously they came out to fix it but I said don't do it unless this is the final fix but it was not so they credited me the 700 and I will use that on a different property and have the bathroom remodeled and gutted but they were professional and I am now considering I'm getting the gold package and using them on all repairs. They did the right thing read more

Darren Schroerlucke came and replaced our 2 outdoor faucets because they were leaking and relocated them to a better height. The time between the estimate appointment and him actually doing the job was short. He got the job done in a timely manner and was pleasant and informative. Would recommend! read more

I got an power outage in my basement.asked them to come and fix it.the electrician showed up and just opened up electrical panel.moved some of breakers and then asked me to pay $198 for showing up and $500 more for diagnosis. I was told I should pay $98 over the phone.he didn't do anything and did not have any idea about problem and then when I said it does not make sense, he started saying something offensive about my accent and etc. I did not receive any service and had to pay around $200.their business plan is based on ripping off customers. read more

We have used Tom Drexler a few times for plumbing and HVAC needs and had no issues with them. They were a little pricey, however the employees were always nice and helpful and able to address our concerns. Recently we had some plumbing needs for our bathroom and called them to make an appointment to come out. The appointment was for a few days later and they did not give a time in which they would be out. When we called to check the day of to check when the technician would come, we found out they did not have us on the list of appointment for the day. This was after my spouse had waited at home all day for them to come. They said they would try to work us in when we expressed urgency and that they would call us. A few hours later the dispatch employee texted us saying the technician could not get to us that day and that they could not get us an appointment until the following week. We were very disappointed in the handling of the situation and lack of verbal communication. read more

Yesterday, we had a very nice technician named Chris D who was very personable and competent. But our price to fix two toilets in a combined 25 minutes was a whopping $417.52. We needed to have it done, so I agreed thinking that he was just trying to show us a lower price to give the customer more than he expects. I fully expected this invoice to be marked down to no more than $200. So, I am so greatly disappointed. Chris explained to me that Drexler was a big company with big overhead, so they need to charge $325/hour!!! That is the highest hourly rate I have ever heard in my life. My advice is get a second and third estimate and see if you still want to use Drexler. I gave Drexler a chance to make this right, but as of yet have not heard back from anyone at the company. read more

I am sorry to have to update this review but my good experience with Jerry has went South very very far south. Everything went well and I have done without water from Friday until Monday due to a Saturday appointment that I could not miss and the plumber was supposed to be here at 8:30. In the morning. I got a text message the night before confirming that the plumber would be here probably at 8:30 Monday morning and he never showed until 1230. This was after I had spent the Past 48 hours emptying the closet and making room for them to get the new hot water heater in. Jerry assured me that they had a hot water heater that would fit. A new plumber named Chris showed up late and took one look and said the hot water heater that he brought would not fit into that cubby and he did not know what to do but to call and see if one could be ordered. That was pretty much the end of it for Monday Chris did cap off the hot water heater feed and turned my cold water back on. He left giving me very little information except that he would call me back the next day. Tuesday came and I got no communication till about 1230 when he called my family member who is helping me with this situation as I am a disabled cancer patient. They talk to them and not me and told them that my floor was squishy and we need major Repairs before they could install the hot water heater to the tune of even more money. Plus they could not find a hot water heater that would fit and it would be a delay before they would be able to get with me to do it. This frustrated me to no end. No one ever called me. I am the homeowner I am the customer. My family member directed them to call me and Chris never did. So I waited the bulk of the afternoon needing hot water for medical purposes and bathing. On Wednesday one of my friends from high school stepped up to the plate being a master plumber and came out to take a look to see what Tom Drexler was feeding me. He took one look at my floor and said that of all places in the home the sub floor was plywood underneath the hot water heater and not particleboard. Granted I do live in a manufactured home it does not mean that I am low class or that it is any less at home than a stick built home. I do know that the cubby that the hot water heater sets in is pretty tight and they swore that there was no hot water heater in Louisville that would fit in it. That they would have to go to a manufactured housing supplier to get it and it would cost a substantial amount. This also was not true. My family member went to Home Depot with this plumber and purchased a standard hot water heater that fit right into the cubby. The whole installation took less than an hour and a half it was done by a professional. I now have hot water and could've had hot water long before my ordeal with Tom Drexler. Not only did they not communicate with me they lied to my family member and told them that there was no way they could fit a standard hot water heater in that cubby. Come to find out the hot water heater that was in the cubby was an older model of the exact same hot water heater that they replaced it with was a standard off the shelf Rheem at Home Depot. Mind you NO ONE FROM TOM DREXLER CALLED ME. I am the homeowner and customer. You would think by Wednesday someone would have called me. The job is now done and I received NO communication. My mom has been in Tom Drexler customer for all most 14 years now. Please be mindful that when you are dealing with a established customer it is never good to do one of their family members wrong. Especially when they referred the plumber to you. All I have to say it's Tom Drexler should be a shame to yourself that your people would treat someone who is disabled cancer patient in this manner. I no longer have faith in this company. A supervisor name Randy has reached out to my mother I don't know what will be done about this as we paid $99 just to have Jerry come out and supposedly measure and order my hot water heater and arrange installation for Monday which did not happen. If there was a problem with my sub floor anything else Jerry should've caught it. Jerry was very very nice and professional and Kris is fairly nice as well too but sometimes nice can be veiled in deception to get more out of the customer. Attached is a photo of the new hot water heater sitting snuggling in the cubby working well I have hot water tonight I am blessed I'll be writing a good review about the good plumber. read more

They get 1 star for timelyness and being pleasant. However, only use if you don't mind over paying by thousands! I live on a slab and had plumbing issues in my bathroom. Was going to require removing tub, toilet and jackhammering to fix. Although I knew it wasnt going to be cheap, their quote of $14,000+ was a shock. Keep in mind this is a very small bathroom! Turns out the quote was for fixing the problem AND remodeling the whole room. I didnt ask for them to remodel my bathroom. There quote for fixing the problem was $5800+. I called Dauenhauer and was quoted $1,800 for the same work. Needless to say, they have lost me as a customer as well as everyone I share this experience with! read more

Tom Drexler - Picture showing size of bathroom related to my review. - Plumbing Near Me - Louisville, Kentucky

I've been trying to get Dan J. from Tom Drexler to stop harassing me via private message. He's bent on getting my home address, which I'm not comfortable with. At one point, I contacted the company via email/web form to complain that I felt uncomfortable with Dan J's persistent, annoying insistence that I give him my home address. The company promised, via email response, that I would not be contacted again. That's a bald-faced lie. Dan J. contacted me again to state that he would try to get my Yelp review removed. Fine, Dan J. of Tom Drexler Plumbing. Try to get this Yelp review removed. I'll just spread the word, about all of my screen-capped/hard-evidence experience, everywhere else. Tom Drexler is the last place I'll go in the future for anything. I'm telling everybody I know the same thing, as they can't maturely deal with negative reviews. If you want to be harassed, by all means, contact them. Otherwise, Louisville/Kentuckiana has plenty of other professionals who're happy to help you. read more

My experience with Drexler was horrible. It came at a bad time that my husband died ...in less than a month . My disposal was broken but my toilet was not the problem. The plumbers were not instructed to fix the toilet when I called for repairs to the disposal. Within 2 hours of "work" on the toilet water was spraying all over the floor! Now almost a month has passes my whole first floor is torn up. I want this floor fixed but I have been told so many stories every day. Tom Drexler Where were you when my floor flooded? and Now where are you? I am very disappointed. read more

I was warned about Drexler and didn't listen. I had all the parts (3 faucets and one garbage disposal). I got a competitive bid of $400 from a Mt Washington plumbing company. I thoughtvthat was too high so I called Drexler who told me they could do it for less. They sent a plumber who was at my house 4.5 hours. Drexler charged me $640.00 and oh yes, THAT WAS 20 1/2 YEARS AGO. Can you imagine what they would charge today. No way would I recommend or use Drexler under NO CIRCUMSTANCES. I'm shocked they get 5 stars on other websites. How can that be? read more