Plumber Tech Kyle did an outstanding job! He replaced my Bradford water heater 'gas control valve'. He followed all of the ASI protocols: placed doormat on floor, wore shoe covers, etc. read more

I have used ASI for several projects now. They lay down doormats, drop cloths and always take care in performing the best job I've seen. They give alternate options for value in pricing. It feels great to get exceptional AND trusted service! read more

We wanted to proactively replace our 11-year-old Sump Pumps in advance of impending rains. Sam arrived ahead of schedule. After a quick discussion, we had two brand new Sump Pumps installed. He determined that no other parts needed replacement (no upSelling). The whole process took about an hour. We have used ASI a couple times before and plan to use them again soon. Christopher J. read more

They came out to replace the water heater. They replaced it and I had it inspected. It failed inspection. The plumber came back out after I told them and corrected it. I asked the plumber how to get it re-inspected. Are they contacting the inspector or am I supposed to? She said she would take photos and send it to the inspector. I eventually called their line asking the same question as I did not get anything regarding a second inspection or a sticker to validate it was inspected. How do I get an inspection sticker. The lady assured me she would handle it. It was not handled. I still do not have an inspection sticker because I cannot get direction from them and they did not follow up with me and I've heard nothing about it. They failed to follow through. Incredibly disappointing. I gave up and moved on. It's not my job to have to hound them to do their job. I just tell people not to use them now. read more

This is my first encounter with ASI. I called for a a toilet fill valve replacement. An estimate was sent to me within minutes via text. I accepted and the repair was scheduled for the next day. I understand that this was a fairly simple repair. However, my experience with one of the major local "we do it all" service companies was almost twice the price for the exact same repair two years ago (on a different bathroom). So, I'm adding ASI to my go to list. read more

High Pricing and very rude manager James Reesor. I was told one price over the phone and after installation, the price went up $500. Which really wouldn't have been that big of a deal. The issue was the management. James Reesor at ASI pluming was very disrespectful. If you don't like your job in customer service, you should try a different field James! read more

I just had my first experience with ASI . I called them to repair what I thought was a broken water heater since it had stopped heating. I had a technician to my home within a little over an hour. It took the technician less than 2 minutes to determine that my breaker circuit and not the water heater was my problem. I appreciate their responsiveness and professionalism in dealing with the issue. read more

Many thanks to ASI Plumbing for their prompt and professional service. Cody did a great job replacing my kitchen faucet, and I appreciated how respectful of my home he was. He was very personable and a great asset to ASI Plumbing. read more

They arrived at the scheduled time. They quick and got the job done. Very reasonable price, much lower than others I called. I recommend them read more

Just had the best experience with ASI Plumbing, specifically with Carlton. We've had a lot of plumbers over and this is what sets the company apart: they send you an estimate before the work - great experience with Ben who was honest with the estimate, they bring their own door mat and wear footies and a mask too, the company calls you the day after to follow up on your experience ensuring you had a good result. Carlton was super careful with clean up, patient and kind as he explained stuff to me, and lastly super knowledgeable and confident in his work. We are definitely going to use them again! read more

We used ASI Plumbing for the first time recently and had a very positive experience. We had used one of the bigger named plumbers in the past and weren't very happy with their work or prices so we tried ASI. Everything about our experience was positive including the lady answering the phone and making appointments, the person who called to let me know the costs in advance and Aaron who was the one who showed up and did the work. Aaron was very nice and made sure to bring in shoe covers and mats to keep our house clean. He explained what was he doing along the way as well. He ended up having to cut a hole in our drywall in the basement to get closer to the clog in the drain and overall was at our house for a good 4 hours making sure he took care of the problem. He also cleaned up everything after he was done, in fact I would say he went above and beyond. The final cost wasn't a surprise and I felt it was very fair. We will no doubt be using ASI in the future for any plumbing needs. read more

We had ASI replace our old toilet; which had never functioned properly, with a new Toto. It is a huge improvement. It is much more efficient, quieter, has two levels of flush, and slow closing of seat and lid. The installer was prompt, friendly, efficient, and he left absolutely no mess. This is the second time I have used ASI. They installed my water heater. I was very happy with that job. I plan on using them for future plumbing needs. read more

Loved the service! Gave us a virtual estimate. They showed up on time and he was very professional. Cost of service was actually less than the estimate! read more

I had a technician come out to recheck the new toilets that I had installed by ASI. Kerry was my technician. He introduced himself at my door politely put on shoe covers and came into my house. Not only did he check the new toilets he saw some other things that didn't look right which I will not go into detail and at no cost helped to tighten a few things down. I have never been disappointed using this company they are awesome and everybody that has shown up at my door as always been very polite man early considerate an informational. Thank you ASI i I won't hesitate to call you ever in an emergency or just for simple repair you truly are the white glove guys. Sincerely JK read more

Danny L. I have used ASI in the past and the service was as excellent this time as it was the last time. They are very courteous and up front on pricing as well as if they run into a unforeseen problem they have a flat up front estimate. The service tech this time was Josh Lippert who was fast and efficient. They also from time to time have coupons off for services which I was able to use as well. If you need plumbing services you can check around but you should give these guys a shot they are well worth it. read more

I have to say that from the person on the phone to the technician who came out were every nice on the phone. I was given a two hour time frame when the technician would be here but when they were running behind (Christmas eve eve) which is understandable. Kevin was great and answered all my questions and fixed my clogged kitchen quickly and make sure it was great before leaving. Kevin gave me a price before he started any work. read more

ASI has serviced my home several times and have always done a great job! Philip came to the house today and I very much appreciated that not only did he use the shoe booties, he used them correctly! When he went outside, he took them off and then put them back on to enter the house. I'm a stickler for keeping the floor clean, so I appreciated the courtesy along with the job that he did! read more

Y'know, just when things start to get rough, it's always nice to know that a hot shower can sometimes wash a few worries away, at least momentarily, and you can look at the world with fresh eyes. That is until you realize the hot water heater is on the blink and you have to call a plumber. Yay. Thankfully, ASI Plumbing is close by and came highly recommended on Yelp and other sites. A quick call and one of their representatives, Mike Sloan to be exact, showed up even earlier than originally specified. Mike was informative, quickly diagnosing the problem, servicing the water heater and offering a few money-saving tips to avoid future similar issues. Granted, I still had to pay for the service call but it's hard to put a price on a hot shower. P.S. Quick tip first timers, schedule your service call online at www.asiplumbing.com and receive 10% off. read more

Last night before bed I discovered our water heater leaking. Luckily I caught it early and no damage to house. Contacted ASI based on a neighbors recommendation and they came through for us. We had to have it done fast since we are selling or house and have showings scheduled. James our tech was prompt & professional. Cleaned up after their work. Except for a brand new water heater you would never know they had been here. Price was exactly what was quoted. Will for sure call again if needed. read more

I needed a plumber ASAP and ASI Plumbing delivered! I made an appointment online on a Thursday evening for Friday at noon. They called in the morning and were able to come earlier. I had my water heater completely replaced, up and working by 10:00 am! Roman Haag was my plumber and he was just fabulous! read more

It was not my week for plumbing issues. We had a dishwasher installed because ours died Jan 1 (different company) and after that, the hot water stopped working. I looked for a place with good reviews and found ASI so I went to schedule online (usually a disaster in itself). I got to their page and they had an appointment for the next day, Monday, (Sceptical me 'ya right') So I booked it fully expecting them to call and reschedule. They not only did not reschedule but they showed up precisely on time and told us we needed a new tap. While they were here they repaired a shut-off valve under the sink. I got a new tap that day and called to schedule having it installed. They did not have any appointments till Wednesday So I took that. I mean no hot water is a drag but we could live with it. That night the kitchen drain clogged up so we could not even run the dishwasher or fill the sink and wash dishes by hand (ugh) we tried and tried to unplug it but could not. So we called ASI back to beg for a sooner appointment. Amazingly they fit us in that day and Desmond came by and fixed the clogged drain and installed the water taps. We now have hot and cold running water that drains. Time for the bill. I was scared to even ask but when I was told the final cost I was terrific. . One thing I liked about them is that everyone we talked to made sure we knew the price ahead of time. I, till the end, expected them to add on hidden charges and upcharges but that never happened. They are reasonably priced, honest, and do fantastic work I can not say enough good about this company. Do not hesitate to call them!! I liked them enough I added them as a contact on my phone. I WILL use them again. read more

This company does what they say they will do, when they say they will, and for how much. Their online quote system is pretty cool. The plumber himself was great. I will use them again. read more

I was very happy with the work done by ASI. Another plumbing company told me that it was impossible to run a gas line to my fireplace. ASI sent Allan Clark to my house. He was very friendly, personable, and really knew his stuff. He knew exactly what needed to be done to run the gas line to the fireplace and diligently worked on it until it was done. He was responsive and communicated everything well. Because of the experience I had with Mr. Clark, I will always use ASI for any plumbing need and will highly recommend them to anyone I know. read more

This plumbing company came out immediately and gave us help. They called the Apex construction to help with the problem we had. Had to call them again yesterday for a totally different problem, and again came quickly. Tony and Joaquin came out this morning a swiftly and efficiently fixed our problem. They are the best in San Diego County Thank you! read more

Our sewer backed up after moving into our home. We had an estimate from another company (who we use for remodeling homes all the time) and it was twice what ASI charged! They were professional, did not complain about how tough the job is like other companies we have used before, responded and started working within 24 hours of us having the issue. It was a difficult job with lots of obstacles...but they had our sewer line hooked back up before the end of the first day! Cant thank them enough for what they have done and for saving us so much money. read more

Our toilet downstairs had rubber erosion problem and kept flushing, so we called ASI. The guy didn't even have the equipment to fix it, probably not knowing what the issue was either. He came with a face mask on and looked very professional, though half an hour late. He said the whole flush unit should be reinstalled, and he would need to go buy the parts. That took another one hour and a half. The labor and parts cost us more than $350! My wife just couldn't believe her ears! So later on, she urged me (no more ASI, unless you want to be ripped off) to do it on our own when another toilet upstairs started to show the same problem. I studied the components and ordered parts from Amazon. It turned out that just by replacing a rubber ring (less than $2), the problem was easily solved! read more

Bad experience before they came to my house. Man called me in response to my online request for a quote. He informed me of a coupon for free removal of my old water heater. However, when the girl called me to remind me of my appointment, she new nothing of this coupon and acted like I would make something like that up. Decided to cancel because I do not enjoy being called a liar. Owner called me back and apparently the lady spun it that that reason why i was cancelled was because of the gentleman that I first spoke with. It appears to me that chick has some issues and it reflects poorly on the company. Will not waste my time again. read more

Mike Sloan was great on fixing the washer drain! It was super clogged! There service is superior and very informative! I highly recommend!

I just wanted to tell everyone here in the Louisville ky or J-town area that if you happen to find yourself in the position that my husband Eddie and I were in on Thanksgiving day of all days with a water leak and couldn't get anyone out here until the next 2 days was the soonest they could come which I have to say that we got extremely lucky having a really hardworking honest man named Carlson do our work for us he explained everything to us and gave us the price and he never once took a break he took care of the one water leak but guess what we actually developed another one the next day in a different area than the first leak Carlton came back out and promptly took care of the problem he was such a hardworking honest up front man I really really appreciate him so much and I plan on using him in the near future for a walk in tub it was such a good to meet Carlton and Asi plumbing is GREAT do yourself a favor if you ever need a plumber call Asi Plumbing I promise you will be HAPPY you did. read more

Mike Sloan with ASI plumbing was courteous,professional & explained what he was doing. He called before he arrived and was on time. We couldn't ask for more! Definitely would recommend ASI and Mike. In fact,we did, to our family and neighbor's! Next time we have a plumbing problem we are calling ASI and Mike. read more

They were very professional and I liked the upfront pricing, however, my "cleared" shower drain, started not draining again/same symptoms prior. When I called about having someone return, they asked me how old my house was...well living in the Highlands obviously makes my home old. He went on to explain my pipes are the size of a pinky finger basically and I would be re-charged if they returned. Which I think is bs...I've lived here for over 15 years, never had a plumbing issue until now....I had even gone behind them and used drano just to extra clear the pipes after paying $189.....It was literally right at 90 days and they should stand by their work. I'm now waiting for my 5 star rated plumber to come so I don't do this over and over, Very disappointed bc who has the money to throw away right now?! Make sure to ask what they guarantee, wouldn't have been hard for them to send some one back on a job that they obviously didn't do right:(! read more

Hi! I had never used this plumbing company before as I'd used another company that also does HVAC maintenance. But my laundry drain became clogged and Mike Sloan came out after I had conveniently scheduled it online. He got the job done without charging me an arm and a leg and also gave me a nice quote for a tub to shower conversion. He also pointed out some trouble areas that need to be concentrated on for the near future. Mike did a great job and I will definitely use them again. read more

These people are crooks. They charged me almost $200 to snake my drain. They then proceeded to tell me all of my pipes needed to be replaced because they were the old metal pipes and were rusting. I got a second opinion from a family friend, who told me that was a complete lie. They are newer copper pipes and are in excellent shape. Essentially, he was going to charge me $2,000 to replace pipes unnecessarily then go out and sell the copper from the old pipes thinking I would be too gullible to catch on since I am a women. read more

Called ASI Plumbing and was told that someone would call me back since he couldn't schedule. Of course, I had to call back the next day to get on the schedule for the following day. Plumber came out on time, diagnosed the problem, and called me. I about fell out of my chair when informed that the price for snaking a small bathroom drain is $189! Wait a minute, I had just received an email a week earlier stating, "$83 or FREE Drain Cleaning Offer". The only small print on the email coupon was: "Must present coupon. Cannot be combined with any other offer. Limited Time Offer." Plumber states, "Oh, you can't use that coupon because this is a rental property." Gee, I thought that the drains in my house looked a whole lot like the drains in this rental property(?) "Nope, it's a commercial property." I still can't find that caveat in the small print. Bottom line: the work was done, the plumber showed up when he said he would be there, expect to pay more than expected and don't bank on their own coupons. read more

I had a hot water copper pipe leaking in my finished basement that I found on a Friday evening. I turned off the water to our house to stop the water leak. I then started looking for the best plumbing company that I could find so I could get it repaired quickly and get the water turned back on as soon as possible. I also was concerned about some of the horror stories you hear about exorbitant charges in such situations. I think I got lucky and did find the best plumbing company for my problem. ASI has an online scheduling service that lets you know when they can come and take care of your problem. In addition to scheduling on line Friday evening , I called Saturday morning and asked if they could give me a close estimate on the cost which they did quickly and correctly. I had scheduled between 12 and 2 pm on Saturday and Plumber Carlton Pierce arrived within that time frame. He was very pleasant, knowledgeable and professional. He had my water back on in approximately twenty minutes and also made some suggestions to me regarding my water pipes and other plumbing issues. Although I would not say they are cheap I think their price was very fair and probably less than I would have paid at many other plumbing companies. I was very pleased from start to finish with Mr. Pierce and ASI Plumbing. They will be who I call for future plumbing issues. read more

Awful! I had a plumbing leak and they charged my for the visit, but told me there was no leak. Now it has leaked into the downstairs and they are telling me that it is a new leak and they won't pay for the damages. The leak is in the exact spot I told them it was! These people are crooks. read more

I called to make an appointment on 6/28/2017 at 4:10pm was on hold until 4:40pm. We only have one shower/bath and it was clogged so badly it could not be used and we have a 2 y/o, an 11 y/o, my wife and myself. This was an emergency and the lady said we can get you in 6/29/2017 at 12:00pm. I accepted the appointment and made arrangements to have someone at the house between12-2. An hour later I had a voicemail saying there was a mistake and we don't have anything until Friday the 30th but possibly Monday 7/3/2017. I called and explained the situation and the lady said no way it can happen after a 10 minute conversation she said someone will be there 6/29. I received a call at 9:30am and the plumber said he was on the way. I spoke with the plumber after he broke a pipe snaking the drain, repairing the pipe and he said the old steel pipe must have collapsed inside and they need to cut part of the drywall out on the first floor and replace up to 10 feet of steel pipe. ASI was here about a year and a half ago, cut out a 6' x 3' section of drywall ( the same spot they were going to cut out again) , replaced only the drain and connected the pvc to the same pipe they now wanted to take out. I asked how they knew that the pipe collapsed and I was told it is the most likely situation. I asked if the snake had any rust, metal shards, deposits or anything indicating an internal pipe collapse or any signs of blockage. I was told no but that is the way we have decided to fix the problem. I even called the office requesting evidence of a collapsed pipe. I was told the manager said that is what he thinks too. I told her that I don't like going off guesses, if the whole house needs plumbed that is what it needs. I don't want to cut out my drywall and fix a section of pipe every year and a half, I want a total solution. She said that is what she was told and the manager confirmed. I let them know I would use another company that can actually diagnose the problem before tearing out drywall and pipe( again same area they worked on a year and a half ago). She said ok and I thanked her for her time. Later that day Joe the manager called and said I might want a call. I said not really I just want a solution and evidence before tearing my house open. He understood and asked if I had a clean out pipe. I had no idea but said I will look when I get home from work. Joe said it will be really easy to send a camera if we do and to call back if I find it. The next day I called left a message for Joe informing him I do have a clean out and it is close to the house. I did not hear from anyone at the office. I tried again after the holiday weekend and left another message. Again no call back. I have been scooping water into my sink to empty the bath for days so everyone could shower but no call from joe or ASI. I called again and again he was out right now but will definitely return my call. Monday at 4pm on 7/10/2017 I called our home warranty company to see if this was a covered issue they stated it is and the earliest will be 7/12/2017. The company arrived on time and Josh snaked for 20 minutes, pulled a large sized hair ball out and all the water was gone. No holes, no new pipes, no $900.00 fixing something they fixed before for $1,000.00 a year and a half ago, just sweet blissful drainage. Hot showers and baths without hundreds of buckets going from bath to sink. Go somewhere else. read more

After a terrible experience with this company last year, I found myself needing a plumber on a Saturday and they were on the list for 24/7 plumbing. I called, spoke with Ashley who said she was sending a message to Jimmy, the manager or owner and she transferred me to his voicemail asking me to leave him a message, however his voicemail was full. I called back to let them know, the rep who answered that time assured me I would get a call from him within the hour as she was sending him an email and a fax. I have yet to hear from anyone. Not to mention extensive hold times when calling. Not good business! *Addendum* After a poor response on another review from this company, I would like to add greater detail which has my response to them. "Wow! I applaud you at the most arrogant and ineffective review response ever! Keep up the terrible work! You failed to mention that your technician advised that we would have to do a semi-kitchen remodel and pipe replacement in order to resolve the issue. Strangely the plumber that typically comes for our issues came the following day only to tell us otherwise. The drain was cleared within minutes. You also failed to mention that your tech broke my shower head and you failed to address that, leaving me to pay for a replacement. As far as you having a mishap in communication this time around, per two of your representatives who both communicated to me the same information, I would receive a call from YOU within the hour and I would be worked into your schedule on Saturday or Sunday if I opted to go with your company. But nice try in your attempt to make the customer look bad, which seems to be the case in your response on all of your negative reviews." read more

never had a chance to find out I called and was advised by call center they do not do commercial work however this page has them clearly stated as commercial as well as residential . too bad I had 7 hot water heater installs I Need a plumber in Louisville Ky for . read more