Our AC went out this morning (Saturday) and we kept seeing online where some AC companies were open 24/7, but when we called, it stated to leave a message or call back during business hours. Finally with Prudential, they really are 24/7. We called them around 3:30pm and they showed at 6pm. The individual that came, Antonio, was very nice and answered all of our questions. He was very professional and got us up and running at no time. He stated that the capacitor was bad and I was so glad that it was a part that he had. I was concerned that it was going to end up being something that we needed to have ordered. Antonio provided great service and I think that it was a reasonable price for being available during the weekend and being available on the same day. read more

Matt came out to conduct our 6 month summer service... he is a relatively new hire with 25 years in the business... arriving from a company that was sold.. he was professional & meticulous in examining every bit of our system.. he was extremely detailed oriented & truly demonstrated care for us & our system...Prudential is extremely proficient, reasonable, responsive & trustworthy! read more

If you need a heating or air conditioning company look no further Prudential is the ONLY one!!! From the person who answers the phone , to the service guy , to the sales guy , to the installers they are all AMAZING. Everyone here is honest , respectful, and extremely helpful . They go the extra mile on everything. Our furnace was out and it needed to be replaced they were quick and efficient. I will never use another company. Thanks Prudential for taking great care of us! We appreciate all of you ! read more

Trevor is the technician I always request. He is so knowledgeable and always explains everything he did and goes over any problems he finds, I've used Prudential for over 30 years and I've always had great service. Trevor is one of the reasons I will always be their customer! read more

I just called Purdential's customer service line and reported that I wasn't clear If my humidifier was working correctly. The unit was installed 3/21. I asked if it was still under warranty and the person I spoke with said the tec would have to look it up when he arrived to inspect the unit. I said needed to know costs I would be responsible for before someone was sent out. I was told I'd have to call the manufacturer and ask them if it is still covered under warranty. Prudential didn't offer any (what I call customer service) unless they were sending someone out at an unknown expense. Kinda pitiful after spending well over $10 k with them. Bill Rothballer read more

We have used Prudential since we bought our home 18 years ago. Their seasonal HVAC checkups kept us comfortable with the initial unit until now. We needed our 18yo AC replaced and Prudential did a phenomenal job with the replacement process. Their unit recommendation was on point (not overkill) and all the staff we dealt with were exceptional! If you need an HVAC company, I highly recommend you give them a call. read more

Professional and very courteous each time I use this service! Well trained and employees seem to take pride in themselves and the Company they work for! My family will only use this company For our heating and cooling needs. A special thanks to Jeremy and his supervisor read more

We only have the best things to say about Prudential. We just bought a house this year and really needed to have the heating and air checked out to make sure we'll be good for the winter. They offered a $99 heating/cooling cleaning sale that was well worth the money! They are very prompt on time, as we received time frame of when they'd show up and a call on the phone when he was only 20 minutes away. He was great at checking and cleaning our system, even telling us things we didn't know about it. We were expecting to have to purchase a new HVAC system, but were relieved to hear that we should get a few more years out of our system. Our system and house are old, and he did mention that it didn't look like the previous owners had cleaned out the system in the past decade. We are so happy to choose Prudential, as they put our minds at ease. read more

We had Prudential install new Lennox heat and air in our house when we bought it in Anchorage in 1993. We purchased their bi-annual service plan and have been pleased with their service and cost. On rare occasion, we've had problems (always on the weekend!) and they're always responded promptly. After all these years, our system looks like it's ready to be replaced. We will use Prudential to replace our system. I totally trust their service staff. They've always been courteous and knowledgeable. We're thankful we found them all these years ago! read more

Just had a new HVAC system installed in my house. On time service, thoughtful employees, cleaner area after than before. Ive had service contracts with them for decades Highly recommendation read more

We had the good folks from Prudential Heating in this week to "balance" the airflow from the main floor HVAC system. It took only one day to get them scheduled. We had two hot spots at either end of the house, while the main rooms remained chilly. Unfortunately, the thermostat is located in the middle of the house -- so the system was running too often. They spent approx 90 minutes adjusting all the registers then going into the basement to redirect the heat through the ducts by adjusting the dampers. Last 24 hours has been like a new day! Highly recommend the process. We'll see if our bill reflects the change. read more

We are not happy with Prudential Heating & Air Conditioning, they install our heating and air conditioning in our home and were the last contractors on the job sight. They left a huge hole in our ceiling where the pipe went into the attic and did not have the courtesy to tell us it hole had to be fixed before the city inspector would sign off on the build. The result, weeks of delay until a drywall wall person could be contracted to fix the problem. They created the problem and should have fixed it!!! read more

I had my HVAC system inspected and joined their membership plan. It was a good deal that includes annual inspections of heating and cooling plus discounts for maintenance and parts. They have full details on their website. Yoel was fantastic and went out of his way for customer satisfaction. He even helped switch my air filter and brought something to my attention about my water heater, both unrelated to the call. Thank you, Yoel. read more

So where do I start? My 80 something year old mother (who just lost her husband last week)called Prudential HVAC to look at her furnace. I needed an inducer motor. It was rattling and making some noise. They sent a salesman (Nick Shickel) to look at it. He suggested that she needed a whole new furnace because the existing furnace had a 3" vent/exhaust flue pipe that the old furnace had wasn't big enough for the EXISTING furnace. Also he said that the pipe was corroded. She agreed to a new $3,000+ furnace. They installed a new smaller furnace without doing a thorough inspection (according to Alex Kramer the owner) to make sure that same said furnace vent was in good shape. I looked and there are two obvious holes in the pipe from corrosion. I asked same said Alex Kramer if he thought it was ok to install a new furnace with holes in the exhaust pipe. (Holes are visible without going into tight spaces) Alex Kramer told me that his team assume that the pipes are all in good shape so they wouldn't have had any reason to look at them. (120 year old house). Also... They broke the door to the furnace closet and the "techs" smeared dirty hands all over white walls and didn't even clean up after themselves. ( Cut pieces of wire, two rolls of silver duct tape and dirt on the floor) I got another quote from another local HVAC company who said that they would have charged around $2,200 for the same install but ABSOLUTELY would not have installed a furnace without diagnosing the old one and with holes rusted in the exhaust pipe dumping fumes into the house. Use these people at your own risk. Carbon monoxide poisoning is no joke. We now have a smaller, less efficient furnace that didn't really need to be replaced and STILL have to fix the vent pipe that they refused to take care of and have to repair bthe door and paint the walls. I will not let these dishonest and dirty folks in my mothers house again. I plan on making it my life's mission to tell anyone who will listen and can read to tell them that they would do better to stay away. They seemed to have taken advantage of an old lady who isn't all together after the death of her husband in the last week. read more

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Brad stopped by to check on my HVAC. He was very amicable, showed me where the wires had worn off the capacitor. He replaced and re-wired it for a very reasonable price. He also informed me that my breaker panel was shot where the AC breaker was. He replaced the breaker free of charge and recommended how I could go about finding an electrician to replace the panel. SUPER helpful! Did a wonderful job and they had it fixed within 24 hours of calling them for an appointment. He was also very careful and wore a mask and booties over his shoes before he came into the house which was much appreciated! read more

This is the worst company. They put my new furnace in a cistern where it was ruined in 2 weeks and then said there was nothing they could do about water damage. I paid for the ruined system through a high interest loan shark type place that they recommended. They are extremely rude, dismissive, and will take your money in any way they can read more

These guys have been our HVAC people for years, and we've been very happy with them. Like today, we had our furnace stop working overnight. I called them at 2:30 from work; they said they'd send a technician right away; I raced home from downtown; and the technician was at my door within ten minutes. The guy looked at my system and had the thing humming perfectly within 45 minutes. Now, we are toasty warm. We get the annual maintenance plan. That entitles you to two check ups -- summer and winter -- where they come out and tune up your system. They do a thorough job with these check ups, cleaning sensors and testing things inside and out. Well worth it! They replaced our furnace and A/C with a furnace/heat pump system several years ago, and we were very happy with that installation. These folks are committed to giving good service. I recommend them highly. read more

I'm not a great Yelp! reviewer, but when I receive over-the-top service, I like to share that experience with others. We were customers of Prudential for 6 years (until we moved away from Louisville), and found their service to be competent, fairly priced, friendly and responsive. In short, they were everything you'd want your HVAC servicer to be. They frequently sent repairmen on less than 24 hours notice, and would often be able to answer questions over the phone that precluded a visit. All that is great, but it's not why I'm writing. After moving to Texas and having a problem with an AC unit, I had a feeling that I was being fleeced by a local HVAC wolf (I was). I called Prudential, figuring that if I could speak to someone in management, they'd value my business enough to help me out with a phone consultation. I was transferred to the President of the company, Frank Arnold, Jr. Within 24 hours I had received a call back from Mr. Arnold. He was apologizing for taking so long to get back to me, and explained that they had been having some troubles with their internal voicemail system. He told me that he'd refer my question to their operations manager, Mark O'Connor, and gave me Mr. O'Connor's direct line. Within 24 hours, though, Mr. O'Connor called me and spent 30 minutes on the phone with me talking through my problem and what I ought to be doing about it. That call saved me thousands of dollars. At the end of the day, Prudential has the competence and value that you look for in a company that's servicing your home. But they also have a level of character that is almost NEVER found - and when it is, it should be cherished like gold. I can't give any more of my own business to Mr Arnold and his crew right now, but I sure encourage YOU to give them a call next time you have an HVAC issue! read more

Our AC stopped working on the first hot day in Louisville (of course). Called Prudential and a tech showed up within 24 hours. Bruce (34 years with the company) got into it and discoverd some broken wires. He identified the problem, and some other issues, such as a capacitor not up to specs and replaced them. He also suggested cleaning the condenser which hadn't been cleaned in 18 years and checked the system pressures. After her wrapped it up, he noticed the control wires leading to the unit had been nibbled on mice and had exposed wire so he replaced those. He could have easily blown that off and left, but went back at it. In the end, he asked if we had any air quality issues. I'd installed a high efficiency air filtration system years ago along with an air quality monitoring system. Living in the Ohio Valley we all know what that's like and the numbers from my basic system were okay but I wanted something better. He suggested the Aerus System (which he had on his truck) and which I immediately suspected as an blatant "up-sell." Not! He spent another 45 minutes installing that (expertly I might add; meticulous wiring and no drama), wrapped it up and electronically handled all of the billing right there. My air quality numbers have immeadiatly started to improve and I can't wait to see the final results. Beyond satisfied! read more

I had my yearly service on my furnace yesterday and as expected it was a great experience with Prudential. The tech was pleasant and helped me trouble shoot something on my furnace. I have an old unit and these guys keep me going, kicking that can down the road. I have recommended Prudential to soooo many friends and coworkers and every single one of them have been as pleased as I am. Prudential is by far the best in town. All of their staff are friendly, helpful and best of all honest. I've used them for years and have had 100% positive experiences. I received my AC service today and Brad was the tech that came out. He did a thorough job checking things out and provided me with some very helpful information on my humidifier and the humidity in my house. I had some questions and he was patient and took the time to provide all the information I needed. My units are over 20 years old and these guys do a fantastic job keeping them going and saving me from the dreaded purchase of new ones. You gotta be pretty solid to receive 5 stars but Brad and team are well deserving of it. Thanks for all that you all do!!! Cheers read more

Installation of heating unit for new construction not installed properly, prudential never found their original mistake after multiple trips back (and lots of $$) to never find/fix the problem. Had to hire real professionals to fix their mess. We Paid over $1000 to fix what should never have been a problem. Also Wanted to charge us $700 for what they said was a broken part on our AC unit that turned out to be a loose bolt. Totally incompetent. If I could give them Zero Stars I would. read more

Originally bought the HVAC system from Prudential. When the AC went bad, they are who we called. Now I have been dealing with an AC problem for over a month now. Each time they come, something else is wrong. Not sure if they are incompetent or the parts they get are bad. First the coil had a leak. They ordered a coil (not under warranty would take a few days to be in) but once they replaced it they told me my compressor (still under warranty but needed to be ordered and would take a few days) was bad. They replaced it and in less than a week the system could not keep up with the heat. They come out and found a leak next to the compressor. Fixed the leak and then they tell me the replacement compressor is bad which means again, I have to wait for it to be ordered. read more

After a late night visit from LG&E with a gas leak, I received an email response within minutes from my online request for an appointment. Talk about setting this mom's mind at ease. I received a call early the next am 7:30, before they even open to schedule a service call. Was so thankful it allowed me the time to work in the am and return for the service call the same day! Brad met me at the door and I was so impressed to watch him slip on his little blue booties! We went down to the basement and within a few short minutes Brad was able to locate the leak. This is a big win, since we have a home that is over 100 years old, and nothing is ever easy! Brad was so helpful and answered all my questions. He even asked questions of me that helped him to make some suggestions that might work for the needs of my family and home. I never felt like he was trying to "upsell" me, he was being super helpful and informative. It was like talking with a smart friend, someone who I can trust to educate me and make suggestions. Brad was finished in a little over an hour. It probably would have went faster, if I wasn't asking a million questions about, energy efficiency, air quality, and products. Brad was also very relate-able and I enjoyed hearing about his family too! I have already requested to have an air-purifier installed next week, and am planning to replace my furnace in the near future. (Trying to cash flow it.) :) This was an experience you can only hope for when have maintenance done on your home. We used them 8 years ago to replace our AC unit, and I remember why I will ALWAYS trust this locally family owned company with my HVAC needs! Thank you for making me a life-time customer and also getting us safe again! read more

5.25.2019 The disappointment continues, with Prudential inability to service the Lennox unit they installed 8 yrs ago. We called them on 5.15.2019, to service the unit because it was not working, the Tech said, unit working fine but you need a new Thermostat $600.00. He installed, 5.25.2019 unit not working, no air & 85 degrees in house. We call another air conditioning service co. - They showed us, unit leaking for some time & bad coils. We have to replace an 8 yr old Lennox unit ...the Prudential service tech should have addressed! I could not be more disappointed in Prudential Heating & Air & their Lennox unit! I do not recommend! read more

We had the AC go out on Sunday morning. I called two companies on Sunday, both of which were understandably closed: Prudential and Allgieier. Prudential called me back at 7.30 AM Monday and had a technician out by 11. He showed me what was wrong, let me watch and see his meters, had the part in his truck, was super-polite, socially-distanced, wore a mask. He struck me as intelligent and honest (NOT what I have found with two other companies, with names beginning Jar and Bry. Price was reasonable and less than expected. He was quick, took away the bad motor and declined a glass of ice water! His name was Ryan. Wonderful. PS: still have not heard from Allgeier at 1PM Monday. read more

We will not spend another with this company. This company tried to nickel and dime us to death. Horrible experience after spending thousands of dollars to install and new HVAC unit with them. Find another HVAC company who actually cares about their reputation and their relationship with the homeowner. Nothing good to say about service manager who was completely tone death to an unresolved issue that they themselves created. read more

I referred my parents to Prudential for their HVAC needs after having a great experience with them at my own home. Brad, the service technician, that came out was very thorough, honest, and helpful. He answered all of my parents' questions and was very patient. We appreciated his willingness to educate us about various topics. Thank you for providing friendly and expert service! read more

I have used Prudential Heating and Air in the past for small HVAC jobs, and they have always been superb. They are extremely responsive, and get the job done right. What impressed me most though was my most recent experience with them. I had my old air conditioning unit finally fail to the point where I chose to simply replace the AC and furnace. I did my due diligence and got a number of estimates from various contractors, but Dave with Prudential stood out. He was extremely meticulous in his analysis of my situation, and provided me with a detailed estimate including all aspects of the work and the permitting that would be required. It even included details on a couple things I asked as a way to potentially save a little money. Dave also explained how he would do the work, why some of the costs were there, and most importantly was extremely honest about the needs for my house, and some of the constraints. His professionalism and honestly were extremely refreshing, especially when compared to a number of others we considered. Although I ended up going with a lower cost solution (yes, I am cheap), Dave was still extremely professional and offered to help out in any way possible. Although we did not end up using Prudential for this particular project, my previous experiences have been wonderful, and their professionalism, detail, and most importantly their honesty has ensured I will remain a Prudential customer for life. Thanks for all your help Dave, I will be in touch for our next project. read more

Prudential installed a new heat pump a few years ago. Have had the yearly maintenance agreement since. Well worth it. Steve just left and did a through job of checking, cleaning and replacing a few expendable items. Maybe someone else is as good or better but I believe Prudential has done well by us. Easy to get service and all service men seemed to know what they were doing. I am going to stay with them. The office staff are nice and pleasant to talk to. The salesman I dealt with did not try to sell me anything I did not need. read more

Service was fine until we moved. We had not used all of our service agreement and was told that a refund would be coming. This was in July. It is Sept. Every time we call, we are asked for the same information and told that the check will be coming. Thus far, nothing. The BBB will be the next place we call. read more

My A/C stopped working after hours. I filled out their online service request and received a call from them first thing the next morning. They set up an appointment that day at my requested time. The technician found the problem and fixed it in less than 10 minutes, and then made sure there were no other problems and that it was cooling well before leaving. They are honest, highly skilled, have fair pricing, and great customer service. read more

I have had a service contract with Prudential for 12 yrs. I think this might have been the most intelligent move I have ever made pertaining to saving money. The service is great and the staff are extremely polite. I could not be more satisfied with a company. I wish I could give them 10 stars. read more

Prudential installed a AC unit for me about six years ago. From that time to this time, we've had a house full of humidity. We've had Pru back out to the house in search of a fix, but Pru techs say all is well despite high humidity. This went on and on despite phone calls and complaints from us about the high humidity so great that kitchen cabinet doors would swell in the summer. Recently, I had a tech from another HVAC firm out. He diagnosed a fouled coil, which he surmised occurred at the time of installation given the age of the coil. He also diagnosed a delta of 14 rather than 17-20 range, indicating significant underperformance. This fouled coil likely resulted from failure to properly clean the lines prior to installation, according to tech. Original installation by Pru was a nightmare, including tracking mud into the house and failure to clean it up despite our protests. We've kept Pru informed of these developments all along the way. They don't return phone calls promptly and have proven difficult to work with. It appears that their plan is to wait us out. They have in no way been proactive about resolving our concerns. I recommend you seek another HVAC firm. read more

I had my pilot light igniter replaced about a year ago. Spent $300 for the part and installation. I was OK with the work that was done and had no issues. When I went to turn on the furnace this year it would not ignite. Called Prudential and they sent a serviceman out. Apparently a wire connected to the piece they installed had broken off. To me that is obvious they did not do a very good job on the installation. There were loose wires everywhere not connected to anything from when the old part was removed. I could not determine if there was a loose wire because of all the extra loose wires. They charged me $94 for a service call when this was obviously due to their poor installation. They stated they could not tell how it broke off and asked if I was pulling on the wires or anything. Sure I go down in my basment, take my furnace apart and tug on the wires for fun. Doesn't everyone? read more