Immaculate Auto Repair & Service is the absolute best place to have your vehicle repaired or…read moreserviced in the Greater Salt Lake City region! They are extremely communicative, timely, honest, and their prices cannot be beaten. After getting my oil changed and alignment at another competing shop, I was told my cabin air filter, right CV axle, and battery, with 76% CCA remaining, needed to be replaced. I called four shops to get quotes for replacing the right CV axle. All of them came in within about 10-20% of each other, except Immaculate. I spoke with Bill at Immaculate, and he quickly provided an exact quote for the right CV axle, which came in at 60% lower than the quoted price from the other shops. He also advised me not to replace the battery, but to get it checked closer to winter. After shopping around, I called Bill back to get a quote using OEM parts, and he happily provided it. This all occurred on Friday, July 3rd, between 2:30 and 4:00 p.m. He also told me he could get my car scheduled for Tuesday. I thought it over the weekend and called Bill on Monday to schedule it for Wednesday. When I brought the car in, I asked them to check and quote several other items in addition to replacing the right CV axle, including two windshield wipers, two tires with mounting, balancing, and rotation, the engine air filter, cabin air filter, and a transmission drain and fill. I made several calls to Bill regarding different tire brands, tire warranties, and other options, and he happily helped every time. He always provided accurate quotes, and if he didn't have an answer, he would find out and call me back. Everything was completed the same day, and Bill brought the total price down to less than the cost of just replacing the CV axle at three other shops. I also had the chance to interact with KC, who happily answered my calls and questions when Bill wasn't available and even performed the tire rotation himself. As someone who grew up in the car business, I've never had a better experience with a service center than this. The combination of honesty, communication, service, pricing, and workmanship is outstanding. I would recommend Immaculate to anybody, including friends and family, without hesitation. I'm also posting this review six weeks later to say that not a single thing has been wrong with my vehicle. It drives like a dream. Thank you to Bill, KC, and the entire Immaculate team for such an exceptional experience. You've earned my business for years to come!

Excellent communication!I Of course I appreciate quality work, but number one for me is…read morecommunication on course of action and estimated duration.

Bridger was an amazing associate. We had been to multiple dealerships, bullied and lied to. We…read morewalked from each one. When we arrived at Axio, we were not assaulted by over exuberant sales associates. We were allowed to explore and test drive a number of vehicles with no pressure whatsoever. Bridger helped us find a Jeep that my wife loves at an excellent price. We will shop here again.

I went there to sell my car after one of their representatives contacted us on KSL, saying they…read morewere interested in the car. When we got there the guy we were connected with on KSL (Richard) was not there, so we got put with some other guy. After talking in their elevated conference room, they came out with an offer, $4000 (listed price was $5000). After saying we were happy with this amount, they took it back to their inspection room, and after about an hour and a half of us being there they told us they were not interested because of problems with the transmission and suspension. These problems were clearly listed on our KSL listings, which makes me think they either didn't read it or because we got someone that was not familiar with the car they didn't realize the problems. Either way it took an hour and a half out of our day with absolutely nothing to show for it. There were also some workers chatting in the back and it made me uncomfortable how they were talking about a woman that wasn't there, very loudly calling her a b*tch. I couldn't believe they would be saying stuff like that in such a customer facing area.

Nate was awesome to work with easy to deal with, honest…read morehad answers to all my questions I highly recommend these guys thanks for the great experience

My parents recently visited this dealership to purchase a vehicle, and unfortunately, their…read moreexperience was extremely disappointing. They were treated with disrespect simply for asking reasonable questions about the loan terms, including the interest rate and financing details. No customer should feel pressured or looked down on for wanting to fully understand what they are signing. The biggest concern was the financing process. They were initially presented with a loan carrying an almost 19% interest rate and were encouraged/ pressured to sign the paperwork. When they refused because they were not comfortable with those terms, Cristina, the underwriter very rudely demanded that if they didn't like the interest rate of 19% that they had to bring in a check for the amount of what the vehicle cost. My parents felt threatened and disrespected by the way of how she was answering their questions so they left her office to talk to the salesman. When talking to the Sales Man she came out and said that somehow she had overlooked an offer of a Credit Union for a 4% interest rate. This raised serious questions about why the much higher rate was presented first and whether they were truly being offered fair financing options from the beginning. An important financial decision like purchasing a vehicle should never involve pressure or attempts to rush customers into signing documents they do not fully understand or agree with. We left with the feeling that the treatment they received from the underwriter, Cristina, was different from the treatment other customers would have received. The interactions made my parents feel singled out and disrespected, and they believe their ethnicity influenced the way they were treated. Whether intentional or not, no customer should leave a dealership feeling that way. And When this was told to the salesman he simply said that "that's her way of being and that she just talks like she's in a bad mood all the time". We expected honesty, transparency, and respect. Instead, my parents left feeling pressured, confused, racially profiled and deeply disappointed. We hope management reviews how financing is presented to customers and ensures that everyone is treated fairly and with dignity.

I came in as a serious, ready-to-buy customer wanting to test drive an M3 Competition. I already…read morehad a deposit down on an allocation elsewhere and was prepared to move quickly. To drive the car, I was told I'd need to complete a full credit application first, before any commitment. I understand qualifying buyers, but it was handled in a curt, dismissive way. This isn't my first time here either. I've come in before with the same intent to buy and walked away frustrated, though for different reasons. So I did something I don't normally do. I flew out of state to a dealer in Chicago, saw the car in person, and test drove it there. They earned the sale by treating a serious buyer like one. I took delivery of that M3 today. I'd have preferred to buy locally, but courtesy and basic respect for a ready buyer made the decision easy.

I had a great experience buying my car because the salesperson I had was awesome. it's when the…read moreother sales people that come in and try to sneak sales. This place is full of snakes and shady AF sales people that have no problem stealing deals from their coworkers. Don't buy from here.

We purchased a vehicle from Peterson's and couldn't be happier with our experience. Very fair…read moreprices, excellent quality work and amazing customer service really makes them stand out!

We drove down from Pocatello Idaho for a Nissan Armada we saw online. Yes, we called first to make…read moresure they still had it. It was far better than the pictures showed and priced accordingly. Jeanne and Monty made the process fun, fast and so friendly. I highly recommend Peterson Auto Sales in Midvale Utah!

John the manager is awesome! Got me the best deal on a f150 Raptor R! Excellent service and made my…read morecar all shiny. Easy financing and insane selection!

DO NOT BUY A VEHICLE HERE! We bought 2 cars from here. Both…read moreneeding attention. They " in writing " PROMISED to fix the issues not under warranty. We are 2 months in and they still have not fixed the issues or honored the contract. They exceed the fear of used car sales. Save your money and time!

Our family is getting bigger so we finally decided it was time to get a mini van…read more We came across Carnova from a Facebook post they had for a Pacifica. It was by far the cheapest Pacifica listed , from we could tell, so we thought we would check it out. The dealership itself isn't really what you'd expect when pulling up to a dealership. It's a warehouse building that's tucked away off of state st. There isn't a front door or anything. So if they aren't already expecting you, you'd have to knock on the big garage door or something until they notice you. Fortunately, we were expected so we didn't have to wait long. Gus was the one we worked with and he was very friendly and professional. He let us take the car for a drive by ourselves while they evaluated how much they would give us for our car. We decide we wanted to move forward and at that point he walked us around the side of the shop to a side door. Inside was a little make shift office to go over numbers. The process did not take long at all, and we ended up with what I believe was a great deal. He even told us about a 30 day drivetrain warranty that the dealership provided at no cost. However this was not in writing anywhere, which made me a little wary about it. So why 4 stars instead of 5 if everything went great? About a week after owning the van, a check engine light came. We had the light diagnosed and discovered there was an issue with cylinder 4, and that the top two engine mounts were shot. We notified Gus of this issue and he gave us no trouble at all, and had us drop the car back off at the dealership so they could take a look. They had it for about a week and a half or so. They said they didn't get the check engine light to come up but did fix the engine mounts and discovered a small coolant leak. Another day or so of having it, the check engine light popped up again for the same issue. Again, Gus did not give us any trouble and they took the car back. They had it for two weeks this time, but reported that they made the necessary repairs. I wish we had been offered a temporary car while they had our car for a total of almost a month, but I suppose I should be happy that they upheld their 30 day warranty (which they very easily could have chosen not to do) Despite the issues we had with the car, I would 100% return to buy another car here. It's very difficult to find an honest car dealership these days

Would not recommend it. If you really want one of the cars…read morethere, please spend some money to do a full inspection because they cover the issues really well and you won't find it until it is too late.

They did a great job on a PPI (pre-purchase inspection). We didn't buy that vehicle because they…read morefound so many problems with it. Brought a 2nd car in to them for the PPI. Didn't find any major issues, just scheduled maintenance. We bought that car. The next day the check engine light came on. We went back and there was an issue that was missed because the previous owner cleared the codes (or had someone else do it). They made the repair in 15 minutes free of charge because they missed it. Great guys! Very helpful!

They seem really knowledgeable and educated. I don't live in town, but if I did this is the one I'd…read morebe loyal to. Also, was able to get advice for my car at home! 10/10 would recommend

Adam Heller provides a very unique and satisfying experience - I'll never go to a dealership again!…read more Adam brings extensive knowledge of the industry along with a fantastic support network for finding the right car or buyer along with transport, care and maintenance, etc. EmotiveDirect is the place to go if you are looking to purchase or sell a vehicle. As a PCA Instructor, Adam is also an excellent driver and a great resource if you're looking to track your car.

Highly recommend Adam if you're looking for that particular car. I found him through searching for…read morea specific car model/color/options. He had the perfect car and fairly priced. This was an out of state purchase so it required a little logistics to get it shipped to me. Adam was great with communication throughout the whole process and worked diligently to get everything done in a short time. I couldn't be happier with the condition of the car when it arrived and the amazing customer service Adam provided. He's not your typical car salesman. He is personable and very knowledgeable about the vehicles he has. When I'm ready for my next purchase I will definitely reach out to Adam before looking elsewhere.

Bought a Great Truck from them, I was in and out with a test drive super fast. Could tell the truck…read morewas taken care of and was in great shape. Good prices for great vehicles.

I came in on a specific vehicle, and when I arrived, it was exactly as they represented it, and it…read morewas super clean and nice. They were fast, and friendly. Could not have asked for more. I posted this review on Google, just wanted my Mac using friends to see it too.