The first vehicle they tried showing us had a blown head gasget than the truck we got the rotors are shot the tires were absolutely bald and I haven't been able to drive the truck for more than a week since I've got the vehicle it's been in the shop twice now and they won't help with any of the expenses they gave a check for 750 bucks for tires and to get that from them was a complete disaster they wouldn't answer our calls and even when we did talk to somebody they just didn't care what so ever national auto plaza is the worst place to ever get a vehicle from I bought a 40 thousand dollar truck and they are not willing to help with anything they made me feel like I totally got ripped off something needs to be done about this place in sandy Utah watch out people they do not do inspections on their vehicles like they should I have two mechanics told me now if they actually did what they say they do this stuff would have been fixed the tires were illegal to sell the truck that way but they did it anyway read more

I came in as a serious, ready-to-buy customer wanting to test drive an M3 Competition. I already had a deposit down on an allocation elsewhere and was prepared to move quickly. To drive the car, I was told I'd need to complete a full credit application first, before any commitment. I understand qualifying buyers, but it was handled in a curt, dismissive way. This isn't my first time here either. I've come in before with the same intent to buy and walked away frustrated, though for different reasons. So I did something I don't normally do. I flew out of state to a dealer in Chicago, saw the car in person, and test drove it there. They earned the sale by treating a serious buyer like one. I took delivery of that M3 today. I'd have preferred to buy locally, but courtesy and basic respect for a ready buyer made the decision easy. read more

I had a great experience buying my car because the salesperson I had was awesome. it's when the other sales people that come in and try to sneak sales. This place is full of snakes and shady AF sales people that have no problem stealing deals from their coworkers. Don't buy from here. read more

DO NOT buy from this dealership!! They were really rude and disrespectful! A week after I bought my truck the check engine light came on and even a year and a half later I'm still having problems with it that they didn't tell me about. I'll never go back to this place again! read more

If I could give zero stars, I would. This dealership straight-up SOLD me an AMG without even mentioning it had a SALVAGE TITLE. They took my money, smiled in my face, and didn't disclose a single thing. Shady, dishonest, and absolutely unprofessional. Do NOT trust these people with your money. They'll hide major issues just to make a sale and leave you stuck with the mess. Biggest regret ever buying a car from here. Run far, far away. read more

Bobby is inconsiderate, too pushy and only cares about his reward for the sale. Doesn't care that the car is 3x KBB peak price for the 18 Tucson 69k miles. He isn't even in on his own sale? I had to hear from Eric, who tells Bobby (also Bobby gets told by buzz) all of the information about his sale, yet we still have to hear it first from Eric or buzz. The Ohio state FB coach Ryan Day look alike should really do more for having "20 years of experience." He acts like a first year that thinks he just came off Wall Street or something. Fiancé and I go in with her preapproved, Bobby completely ignores this and tries to stick us in a 28k$ Hyundai Tucson priced at 12750 on kbb. This price is the highest of the high for Greater salt lake. Eric then completely removes her and doesn't even go thru her lender that does the CUDL program, making it easier from them to talk. "They haven't approved her at all" NAP says. 7 days later Eric calls me says that the price has gone up again (original he wrote was 259-269) up to 350+. We go in on Monday, return the car. Buzz tries to find us reasonable pricing and Bobby is still fighting for our business. We want to leave. We want our card-paid down payment. Bobby responds with in 2days, a check will be issued then. He continues to tries dropping the price down to 17k. I let them know we aren't interested and will be back in 2days to pick up the check. This car has a lot of external damage be-it cosmetic, smelled like dogs on the inside, had clear dog damage. Not even worth a stop in bc they hike up prices and don't listen to any of your recommendations except what car. We went to Axio behind them, got mid KBB on an EXCELLENT Malibu. FINALLY today, Eric calls saying I've been approved for a cheaper payment. I tell him we backed out 3 days and want our down refunded. Gets the right person on the phone. The only one that got stuff done the first time. Don't remember her name. Bobby then calls me saying we've been approved for cheaper payments. Big pass big dawg. Don't go here. One of the most over priced dealers ever. read more

National Auto Plaza - What Bobby looks like - Car Dealers Near Me - Sandy, Utah

If you're even thinking about upgrading your ride -- stop what you're doing and get to National Auto Plaza. Seriously. This isn't just another dealership. This place is the spot if you're looking for the baddest, cleanest, most jaw-droppingly customized trucks in the entire state. I've been in the truck game a long time, and I can say without hesitation: these builds are next level. We're talking color-matched details that are so dialed-in they look like they came straight from the factory -- only better. Lifted just right. Wheels and tires that turn heads before the engine even starts. Every element is immaculate. These trucks aren't just vehicles; they're rolling statements. Now let's talk service -- because buying a truck like this isn't just about horsepower and aesthetics, it's about trust. I had the absolute pleasure of working directly with Colby Hansen, and let me just say: this guy gets it. No pressure, no fluff. Just straight-up knowledge, honesty, and a genuine passion for what he does. It felt less like a transaction and more like collaborating with someone who's as invested in your ride as you are. I left with the truck of my dreams, a grin I can't wipe off my face, and the kind of experience that makes you want to send all your friends here. Bottom line: National Auto Plaza sets the standard. If you're after a showstopper of a truck -- one that turns heads, commands attention, and feels like you -- this is your place. Five stars, way up. read more

This place tried to charge me $4000 more than the listing price. Plus, another $1000 for delivery. They are shady. If you have CARLOS as your salesperson DO NOT DO YOUR SALE WITH HIM. Find a manager. HE IS SHADY read more

Boy, if I could give them fewer stars, I would. My son is looking for a Ford F150, he drove one that they had on the lot. He liked it and had they been honest with him he would have bought it right then. They told him that it was $35,000 then they worked it down to $29,000 with his trade in. My wife, who used to be a loan officer, booked it out at $22,000. When my son said that he wasn't going to buy the truck, they refused to give the keys to his trade in. He had to get loud to get his keys back. When we got home, we looked the truck up on their website, they had it listed as $24,000. If you want to get screwed... this is the place for you. read more

I don't know much about the sales people in the front, but I know the mechanic shop is amazing! The mechanic Gilbert was such a big help, super friendly, extremely knowledgeable and honestly the most stand up mechanic I have ever met! He helped me with my car and did not take advantage of me being a woman that doesn't know much about cars. He was respectful and actually taught me a little bit on what to look out for. I also met Kemo and he was very nice and helpful. Definitely would recommend the mechanic shop at least (like I said, I don't know about the actual sales people based on these reviews) read more

National Auto Plaza is a nice place they will help you find a car for your needs no matter what, Buzz helped me get a car for my work purposes and it's a great purchase. Thank you read more

I bought the America! It has a custom lift kit, oversized, off-road, wheels, and tires, and a chrome delete kit. I constantly get stopped in parking lots by people telling me how sick my truck is! I will definitely be back to National Auto Plaza again! 10 out of 10! read more

Absolutely scummy and shady business practices. Their practices are against Utah consumer law. Will switch up on you instantly. The consultant was also rude and would yell constantly. They will try to guilt you into giving them money after not providing the service they promised. Had to file a police report because they stole my car. Do not recommend. read more

My first review was a bribe from Moose that works there to make them good for promising things I needed for my car I bought from them. The first car I bought Chevy Malibu had nothing but problems. So thinking they would help me with a different car. I bought an Audi. 14.500 dollars later. I have another lemon. Engine light on again nothing but problems since I bought it. And they don't care again. read more

If I could give this car lot zero stars I would. I found a vehicle in my price range and went to the lot to examine it. I was told the car wouldn't start. They sold me on a 2013 Nissan with a notoriously bad transmission, and promised to take care of brakes and a check engine light. A week goes by, and I'm told they had to order parts, replace brakes, get the computer replaced by the manufacturer and finally, the camshafts need to be replaced; they offer to let me buy another car. After a ton of back and forth, they sell me a 2012 Hyundai hybrid for an additional 1k over what I gave them. That was a week ago. That car just died. DO NOT DO BUSINESS WITH THIS DEALERSHIP. read more

I was appalled at the management within this dealership. I wanted to put a deposit on a car and come back 2 days later with a family member for the final negotiations. After test driving the car and being given a offer, I found out someone has put a $3,000 deposit down on the car, the documents are in their email awaiting signature, but if I put "pen to paper" first, it would be mine. So they took $3,000, assured that person it was theirs, but showed me the car and gave an offer to me on it. That offer was $3,000 "below list" "because he liked us so much" - that price of 27k is what's online and everywhere else. The paper said "no haggle price" and Devin pushed me to sign to "help him out." Complete sales tactics. The manager, JJ, explained the salesman, Devin, shouldn't have showed the car because the keys were on the management desk, however, that car is still online and I was given an offer on it. I walked out of there so frustrated and disappointed. Long story short - if you put a deposit on a car and even have documents out for signature, it apparently means nothing. This dealership took $3,000 from a person in another state, had documents drawn up and was ready to go with that person, but was perfectly fine to sell it to someone else. JJ even said he didn't care who it went to, whoever got there first. Steer clear of this place. There are plenty of dealerships with better ethics than this one. read more

Worked with Jake. Started out well. He offered me $7500 for my truck that I got an offer on that was $18,000 as soon as I tried to walk out he then wanted to try to give me $18,000. Overall a joke to work with and was quite frankly a dick. Would not recommend coming here. Dealer is ran like shit read more

WORST PLACE TO BUY A CAR. Lack of professionalism from both the salesmen and managers. They deserve 0 stars!!

they used to take service first bought the car paid the down payment but when I came in to give my down payment, I had given it the night before I found out there was a loud noise once you reach a certain speed so they said OK well, we will schedule you an appointment with our service department, but they took the down payment first OK well they are closed so they will call you tomorrow set up an appointment for you to have it looked at if it still bothers you. Yes, it bothers me and how long before the appointment. Will be and it will get fixed. How long will I have to drive with that noise? read more

THEY CLEARED THE CODES FOR A CHECK ENGINE LIGHT BEFORE SELLING TO US WITHOUT FIXING. Checked the codes on a car we bought from them a few weeks ago, catalytic converter code was cleared just barely before we bought it. Light just came back on. Not happy to say the least. read more

First time at a dealership and treated like trash Bobby put papers in front of us and said I need you to sign to check what we can get you without telling us it's going to hit our credit don't talk to a sales person look online. Don't trust some of them read more

we bought a car we got it home and there was a weird noise we called and they told us to bring it back so we did and they had the car for 2 weeks we finally got it back and nothing had been done to it so we let them know they said bring it back again and it should be fixed the next day well its been 2 weeks and we still do not have it back. when you call they all blame someone else and never return your car. but they expect your down payment and you to make a payment with now car. We were told they are fixing it so Im sure another 2 weeks with no results read more

Incredibly dishonest dealership. As part of the negotiated sales price, I was asked to finance through National. Finance manager offered a warranty in which a portion of the cost would be covered by which ever bank serviced the loan. Additionally, it would lower the APR by a certain percentage. Neither were true and this was intentionally falsified in the sale. Disgusting sales practice with zero ethics. Do not do business with this dealership. read more

I bought a car from them less than a month ago and it is broken down and they won't do the right thing and help fix it. It is a used car so we took it in to get a recalled fixed. While the BMW dealer fixed the recall they also did an inspection. The BMW dealership then told us the car was a "ticking-time-bomb". Not 2 days later it is sitting in a parking lot waiting to be towed. National Auto Plaza did an inspection and said everything looked good and even assured my husband that a weird noise he heard was just because it's a diesel. Well, they lied! It was actually the fuel injectors that all need to be replaced. They have also been a nightmare to get ahold of Never buy a car from this place. You will regret it. read more

National Auto Plaza - Car Dealers Near Me - Sandy, Utah

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I came in on Saturday at 1140 am and needed to trade in my car and get something new. I was outta there with a brand new truck in 3 hours through my friend Seth Garso. It was the best car buying experience I have had so far. Would definitely recommend if you want a smooth sailing buying experience. read more

Went to the lto to see a truck I saw online. It was not at the Sandy location but did not say that online. The sales lady was going to get it delivered there so I could go look at it and not make a trip but she dropped the ball. When I called back, it had been sold. They are good at telling you what you want to hear but alot of it is BS. read more

Modifying stars after realizing that everyone that goes here deals with similar issues... My nephew bought a 2019 Ford Fiesta and had some error code issues start 50 miles after purchase. Had issues with the Internet Manager JR, as he has some major anger issues, and had to escalate to Alex the Sales Manager. Alex jumped right in and took responsibility, handled the issue in a respectful manor, and took steps to have the vehicle fixed at his cost. We were not feeling good about this yesterday, but Alex turned things around. If you plan to buy a car here, I would deal directly with Alex or one of his direct employees. read more

National Auto Plaza - National Auto Plaza Samdy - Car Dealers Near Me - Sandy, Utah

Acabé de agarrar una camiometa hace dos semanas y ya se rompio y ellos dijieron que nosotros lo rompimos y que podiamos llegar a un acuerdo que ellos lo arreglan o lo hacen como si lo habia rentado y nos envia el recibo o elegir otra camioneta y volver a aplicar pero cuando llamo al banco resulta que el banco nego el préstamos porque ellos ya sabían que esa camioneta no servia entonces no entiendo cómo está gente pretendía hacer negocios les dije que son unos estafadores que los iba a poner una demanda si me envian un recibo, ellos dijieron que se iba a collection si no lo pagaba, la verdad no los recomiendo eso paso por no leer los comentarios primero antes de ir a un lugar asi, los vendedores de Venezuela y Peru, lastima que a la gente trabajadora quieren estafar, no tienen nada de profecionalismo! read more

why cant they make sure their cars arent breaking the next day they sold them my durango is having transmission problems after they put a new engine all i want is a reliable car like everyone else the staff is great but them cars pls fix them right now i have to deal with bank and the dealer to give this trash back read more

Title: A Harrowing Experience With National Auto Plaza, Sandy UT I write this review in deep frustration and utter disbelief after an appalling experience with National Auto Plaza in Sandy, UT. I was transparent about my financial predicament from the start, willing to downgrade to a vehicle with lower payments, but the series of unfortunate events that unfolded have left me exasperated and disappointed. My experience started on October 2, when I traded my 2018 Kia Optima Hybrid EX for a used 2017 Hyundai Veloster. Within two days, I was back at the dealership with the Hyundai, as the windshield was barely secure, and the transmission slipped during highway merging. Showing considerable empathy, they traded me into another vehicle - a 2017 Honda Accord LX. However, the troubles continued to mount. The car wouldn't start on October 8, which was promptly 'fixed' by the dealership. Convinced by their swift action, I left a positive feedback on Google reviews. But the nightmare was far from over. The vehicle refused to start again on October 13 and then on October 25, it needed another starter which claimed to be new but was, in fact, a remanufactured one. Things took a devasting turn on a business trip to Elko, Nevada. On my way back home, the luckless vehicle stopped in Wendover on November 3, refusing to start again, leaving me stranded and costing me a crazy $500 for a tow truck back to Sandy, UT. Left with no option, I asked the dealership to let me walk away, but instead, they sold me another car - a 2018 Honda Civic. The tragedy didn't end as the check engine light blinked shortly after my initial drive. The car was diagnosed with an 'EVAP large leak', adding to my distress. Today, November 9, I am back here again at National Auto Plaza, begging to get my old Kia Optima back. The whole experience, marred by mechanical issues and the dealership's inability to provide reliable vehicles, has been expensive, time-consuming, and emotionally draining. They have chosen not to help me and when I expressed frustration about the experience they kicked me out of the dealership and now I have no car and no ride home. The financial burden I am under is already great, and this series of encounters has only magnified it. I cannot recommend National Auto Plaza Sandy, UT, to anyone for a used car purchase. This ordeal has taught me a harsh lesson about the dealership's low accountability and lack of transparency. Please, if you value your time, money, and peace of mind, consider this review. read more

Poor unprofessional salesman was very pushy and the whole encounter was super shady. We went to a different dealer.

I wish there were negative stars on this!!! This place is horrible. (Besides Paul who was our salesman we worked with and he was great) Buyer beware. We went in looking for a car for my husband and they sat us there for 4 hours. Told us we were approved before we even went in but lied about that. They didn't even have the right social security number to know that. Finally got us approved through a bank of their choice with a high interest rate. They told us one price which we agreed to and signed contracts with us. When we went home we realized they charged us almost $1000 extra. We called around to another bank to see if they would approve us for the auto loan with a lower interest rate and low and behold they did. When we called NAP to tel them they said "interesting we tried that bank, we try every bank" ... BS! Once we informed them of over charging us it took hours to get a new contract sent over to us because "no one was in to sign it". Which made the loan process on our side difficult. We ended up sending the bank the contract with the higher amount and they told us that was fine - NAP would just cut us a check for the amount we over paid. So.. we bring in the check for roughly $900 over what we owed them. But again.. a manager wasn't in to "sign" the check so we needed to wait 5 days till one would be in. Stfu right. After waiting all weekend, we come in and what do you know.. THEY WONT CUT US THE CHECK. THEY TOOK IT AS THE DOWNPAYMENT WE WEREN'T EXPECTED TO PAY FOR ANOTHER 2 WEEKS!!!! We argued with the account lady named Serrelle who was so disrespectful. Told us that they're keeping 600$ of it even though it wasn't due for another two weeks because "some people never pay it" so once they have it they keep it and because "it's just the way business works." THAT WAS NOT THEIR MONEY! And we were told by several employees that it would be totally fine if we brought in the check for a higher price, they could easily cut it back to us. I AM PISSED. The people here are ass holes (exception of Paul). They do not care about their clients wants or needs, they care about making money and that is all. Business should want to win a client over by the way they are treated there. I would love to send recommendations over to a place where I was treated correctly, this place should be shut down. read more

This company is the shadiest of shade. DO NOT GO ALONE. PLEASE FOR THE LOVE OF GOD AVOID THIS COMPANY. This company lied and stole my husband's car. Husband went in to see how much a car payment would be. And they tricked him into signing for a car he didn't want. He also traded in his car. And then kicked him out because they closed. So he wanted to give them the car because HE DID NOT WANT IT IN THE FIRST PLACE. I told him to freeze his credit so they couldn't sign a deal with a bank. They called him and told him to unfreeze his credit or else. He told them no. My husband then threatened that he was going to get a lawyer, they told him to "do it and their lawyer is paid more than his". A couple of days later they contacted him again and said they would take the car back but he couldn't have his car back. So this time I went with him and told him not to sign anything we also looked up Utah's law about cars. IT IS ILLEGAL FOR A COMPANY TO STILL HAVE YOUR CAR AFTER 7 DAYS IF A CONTRACT HAS NOT BEEN FULLY SET UP. My husband's deal fell through so they wanted their car back and we wanted ours but they would not give it back to us. We went and we met this awful ugly ass man. He would not stop talking and spitting everywhere, his vein in his neck looked like it was about to explode. He claimed he had been "bending over backwards" to "help" my husband, that we signed a "power of attorney" to keep his car and that he "already sold it" (meanwhile we looked up the car and it was still on their website, so he is also a terrible lair). They needed him sign a restock fee and pay the mileage and pay off his car balance. He said if we do not sign it the amount will go to collections. (Which doesn't make sense because the title is still in my husband's name and the bank still owns it.) So we called the bank, bank told us that a sale isn't possible because the title is in my husband's name, and they (the bank) still own it and to call the police because IT SOUNDED ILLEGAL. We went to the police, unfortunately there is nothing they could do but they told to call the court. We went filed a report and my husband called the dealership and told them he was about to serve them papers and they crumbled under their week knees and gave us back our car. Wow you gave us back our car you lied and said you sold woahhh! Bad business practices these scummy bastards will pressure you like nobody's business. They also never gave my husband the original contact. They REFUSED to give him a physical copy. PLEASE PLEASE AVOID THIS COMPANY, THEY ARE SCUMMY LAIRS WHO WILL SNATCH YOU IN BLINDLY. AND IF YOU SNAKES TRY TO DELETE MY REVIEW I WILL KEEP POSTING IT ON ALL MY ACCOUNTS PEOPLE NEED TO BE WARNED ABOUT YOU LYING BASTARDS. read more

Horrible place! Dont buy anything from here! Me and wife trade our lowmileage baby truck here for another truck which was considered a luxury truck and the manager insured us that the truck was serviced but 3 months later wheelhub went out and the mechanic told me there was no record in the system that this car was serviced at all! Got the truck back here for a fix but they turned off my safety sensors and I didn't realized until I hit a post denting the hell out of the car, that they are turned off. Took it back there and a manager didnt even take responsibility or even saying sorry for why they turned the sensors off. A month later the evap went out and still my warranty on the car is not covering it that I paid 5k for it During sale. read more

The car looks ok but when I stared to check I'm stared to see little details like missing wheel nuts each tire, and one of the tires have cracks and is in very bad shape and de sensor don't works and I have the low pressure sensor one I asked to the dealer for fix and wants me to pay $220.00 dll for new tire and the sensor the container for the wiper liquid was totally empty because one of the hose was cut in half I just have 3 days with this Nissan Sentra 2019 and I find this problems Monday morning I be there at the dealer again read more

National Auto Plaza - Bad tire - Car Dealers Near Me - Sandy, Utah

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Mike and Harmony really helped me out and I left with a car. Took only an hour, great people highly recommend.

Greasy shady salespeople. They made my girlfriend sign a pre approval paper without even showing us a car. Three times we tried to leave and our salesperson would not let us. Our salesman also took the title out of our car without our knowledge and we had to go back to the dealership to ask for it back. On top of all that, when we let them know we had a terrible experience, our sales person told us to "fuck off" read more

National Auto Plaza - Car Dealers Near Me - Sandy, Utah

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DO NOT BUY FROM HERE!!!! THEY RIPPED ME OFF $1000 deposit and kept the piece of crap vehicle they let me drive for a month and treated me as if I rented it. I'm filing a formal complaint with the BBB and filing a suite with my attorney. they claimed I had a fraud alerts when I called experian they told me there was no fraud alert on my credit. If I could leave zero stars I would. SID AND RYAN AND OUR SALED GUY BUD all suck. sandy auto mall do not go there. read more

JR and Michael were great! They helped us find the truck we loved and then helped us get the best deal possible. I would recommend them to anyone! Sid also was quick and thorough with our financing. National Auto Plaza customer service was awesome! read more

( one start is too good for this company ) OVER CHARGED IS A UNDERSTATEMENT! HIDDEN FEES AND LIES!!!!!! Moral to the story: Another sucker is born everyday! ME :) After having a bad experience because of a bad advertisement offering 4500 for my trade in i was offered 1k - I left pissed. My car is probably was only worth about 1200 at most however the advertisement said they would take my toster and take it for the 4000 trade in. Turns out this is not the case. Frustrated i left. After reading a advertisement for 3500 dollar trade in* I went to NAP NATIONAL AUTO PLAZA. I found that these people were very nice at first ( watch for one way conversations with employees/sales ) I did get offered 3500 for my car and they honored the advertisement which was 5 stars!!! Until i did my research... The car i purchased was priced that highest price it could go. Being the paint job was ruined and the car had some miner issues I would have been smart to walk away. Frustrated after hours of searching and dealing with headaches and dishonest people i said screw it and purchased the car with CASH!!!!! I was not begging or asking for a loan and I could/should have went anywhere else lol IM a IDIOT so i write this review. Blue book on this particular car in "EXCELLENT" condition goes for about 1-3k ONLY they charged me 7500 !! One penny more and this sale would have been morally wrong and illegal. https://www.kbb.com/pontiac/g6/2009/gxp-sedan-4d/?vehicleid=227012&mileage=175555&modalview=false&intent=trade-in-sell&pricetype=trade-in&condition=good&options=6335041|true Upon doing more research in found i got screwed literally. I drove over to the car company the next day and asked to upgrade and told them that i paid too much. They ignored me and told me to leave because the financial manager was not available. I did not beg for a financial bank loan i had money in hand. They treated me like a fn convict almost at this point. ( after the purchase ) before they were kind and generous 5 stars. Because i did have money in hand they offered to allow me to pay 925 later as a way to be helpful which in turn made me think they are crooks and used my kindness for weakness. I paid the car in full. ========================================================== AFTERMATH 5-1k to fix paintjob 20-100 or more for the wheel ( sway bar ) loose or broken 500 for other damages. *400 hidden fee for vehicle stolen .. WTF IS THIS. I didnt want this. 1-2k in damages that have to be fixed straight away. =========================================== Total cost after purchasing vehicle = 3k Thats what i got for my pos car .. lol In the state this country is in you would think that employers would be a little more cautious about screwing their fellow human/neighbor. I can pain a picture all day long ive lost too much time already. Hopefully are reading this and do not disregard my warnings a i did when i read the reviews i figured id give them a chance.. KICKING MYSELF BBB Consumer report fraud report scam alert. DO NOT GO HERE AT ALL COST !!!!!!! read more

National Auto Plaza - SCAMMER ! - Car Dealers Near Me - Sandy, Utah