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    Tomag Ventures Shipping

    5.0 (1 review)

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    15 years ago

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    The UPS Store

    The UPS Store

    3.1
    (11 reviews)

    The young man that helped me was very courteous, took care of what I need and answered my questions…read morethoroughly. Service was efficient and I was there in and out in no time

    Stay away from this store -- they are not professional. I paid $525 on August 7, 2026 to ship a…read morepackage to my doorstep in the Dominican Republic. I was told repeatedly, by email and by phone, that UPS would deliver directly to my door and that I would need no broker and no additional fees. None of that turned out to be true, and it ended up costing me an extra $721.53 on top of the $525 I already paid. Here's what actually happened: the store shipped my package with a commercial invoice listing the value of my contents as $4,000, which was wrong. That error caused UPS in the Dominican Republic to bill me 27,754.01 DOP ($474.43 USD) in taxes. The store eventually corrected the invoice to $1,000, but only after I had already paid taxes based on their mistake. On top of that, the store failed to send the required Power of Attorney with my shipment on August 7 -- it wasn't actually sent until August 10, a three-day delay -- yet the document they sent was dated August 7, misrepresenting when it was actually transmitted. I have the emails and UPS International's own records to prove it. Because of the missing/late POA and the invoice error, I was charged manifest correction fees by both UPS (2,727.43 DOP / $46.62) and Dominican Customs (2,757.20 DOP / $47.13). Because no broker was ever assigned to my package, it sat in storage and I was charged another 1,970.72 DOP ($33.69) in storage fees. When I emailed the morning of August 14 to ask who the broker delivering my package was, I was given a phone number and told again that UPS would handle it -- which was false. UPS International had already told me directly that I would need to hire my own non-UPS broker, which I did, at a cost of 7,000 DOP ($119.66). My package was finally delivered the night of August 13 by that independent broker -- not by UPS, and not through anything this store arranged. Beyond the money, the way I was treated was unacceptable. When I emailed the owner about the situation, instead of taking responsibility he threatened to have my package sent back/turned over to the state. He never once offered to make things right or reimburse the costs his own mistakes caused -- he just kept repeating, in condescending emails, that UPS would be delivering my package, which was a lie. When I called the store directly for information, the staff told me they had been instructed not to give me any information about my own package. I paid $525 for a doorstep delivery service that was never actually provided, and their errors, misinformation, and unprofessional treatment cost me an additional $721.53 out of pocket. I would not trust this location with an international shipment. Get everything in writing and confirm every detail independently, because what I was told did not match what actually happened.

    Parcel Handy

    Parcel Handy

    4.0
    (2 reviews)

    I won a vintage lamp at an auction in November 2021. I paid Chioneso Jani at Parcel Handy pick it…read moreup from the auction house, pack it, and ship it to my house. Because of the size, I was told it would cost more to ship as it would have to be double boxed. The price was fair and It arrived in good time. Sadly it arrived very broken so I called Chioneso right away and sent an email with several pictures of the damaged box, thin packaging, and the broken lamp. Naturally, she was surprised and she would file a claim with UPS for me. She was very nice and told me Parcel Handy would make this right. I have been calm, courteous, and patient with every interaction. It has now been 6 months since it was shipped to me. Numerous phone calls and emails over the last 6 months have provided me with no compensation of any sort, and now it goes straight to voice mail when I call. So now I am out over $400 for a lamp that I did not break and can't fix. EDIT: 05/11/2022 Chioneso and Parcel Handy has fully reimbursed me and I am satisfied. She told me she got busy and simply forgot. I take her at her word and will likely do business with Parcel Handy in the future.

    The Easiest and most efficient parcel shipping company I've…read moreever worked with. ChiChi were able to not only pick up my item from a local auction house but even help with a light dismantle prior to packing which in the end saved me tons of money ! Highly recommend this company !!! A+ service If you are buying from JayBird Auctions this is the place to contact for Help Mark Illinois

    Caribbean Cargo DC

    Caribbean Cargo DC

    3.2
    (22 reviews)

    Great staff and customer service. I enjoyed my experience in shipping to Guyana. Timely arrival…read moreand convenient being in the DMV area compared to driving to NY to ship. Highly recommend.

    This company gets a 0. They are EXTORTIONISTS and SCAMMERS!! I first inquired about shipping rates…read morethrough email. I received a call back from who I believe is the owner or manager over the phone he asked me to send pictures which I did. i explained I need this transaction to be no more than $1000.00 and I was assured by him it wouldn't be more than $1500. I explained that if we needed to remove some items to keep the cost low we would be willing to do so. Knowing my budget was of great concern he explained once he had eyes on the items at the storage facility he would give a more accurate price quote. He then told that There was a shipment going out in two days and he would like to have my items on that ship. My initial response was that is such short notice I don't think I can do that. His response was he would give me a 10% discount if I were to make that shipping date. I then agreed to have my items ready for pick up on that Sunday Sept. 14th (we were on the call that Friday evening Sept. 12th). I was able to scramble and arrange to have my items ready for this two day notice pickup. They came to pick up the items however the representative was not there to confirm the cost as I did not receive a call from him as he promised. He purposely was not there so he did not want to give me a price. If he had quoted me $2869 of course I would have said NO and went with a different company. He waited till they had my items in their possession. This is when all the foolishness took place. I received a call on Monday from the office stating that my invoice was ready and they had sent pictures of the items wrapped up on pallets. To my utter disbelief the invoice was $2869. I told the woman on the phone That is not what we spoke about on the phone, your rep. said it would be no more than $1500. She said no and that if I wanted I could pay the rest in two weeks. I told her I don't have that all I have is $1500 and she said she would take that payment. I didn't understand what was happening so I reluctantly agreed. This company is trying to extort me by holding the items and demanding more money than what was originally discussed. I was taken advantage of me they knew I had a budget but still tried to squeeze money out of me. They are current holding my items hostage at the shipping yard in Jamaica 10/8.

    Tomag Ventures Shipping - shipping_centers - Updated August 2026

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