Such nice people. Kevin went out of his way to help me. Easy notary, fast an efficient. The other…read moregentleman was also very nice too. I will use this Location from now on Thank you guys Carmen

I walked in today with it being my first visit to Parcel Plus and was immediately greeted by the…read morestaff. Kevin made sure I had all the proper paperwork for my shipment and told me I was potentially missing a proper label. He said he'd give me a call to let me know if the driver couldn't take the package with the label I provided. He even said he could pack everything up for me and make sure proper documents were inside the package as well as visible on the outside. Kevin followed up with me later in the day to confirm that the package got sent out without issue. I just feel like this customer service was above and beyond and I'm very appreciative. It looked like a well stocked location and with the friendly service, I'd be happy to do business here again. 10/10 positive experience.

This is the worst UPS operation that I have ever experienced! And according to all the other…read morereviews I am not alone. Besides having horrible customer service and not customer facing, They tend to fabricate reasons that are not true for delaying delivery. I have been waiting 2 weeks now for a QVC delivery of a laptop. They have attempted to gaslight me for the last 5 days with a ridiculous story about not being able to walk up my cleaned and salted driveway. The irony is my Ring Camera (driveway and door) have not captured a UPS truck since before the last snow storm. I spoke to Daphine who is supposed to be the depot manager who was extremely unprofessional and prepared with her pocket of lies. I am amazed that they would allow some young girl who obviously does not have much experience to handle such a responsibility. I am only giving them a 1 star rating because this platform won't allow a 0 star rating. #hotmess

I have tried calling every number there is with UPS and got nothing but pre-recorded AI messages…read morewhich cannot be avoided. AI does not understand anything that is said to it. They are not humans but pre-recorded babble. I have a hugh complaint regarding a package which should have been at my home no later than 12:00 noon 10/17/2025 per the shipping information. It is now 2:08 p.m. and no package. Trying to call UPS is absolutely the most horrifiying thing to do in the world No one answers just tape recording which do not understand as they are pre-recorded. You cannot even call the nearest UPS location to your home (same problem) I am FEDUP with UPS. I was notified yesterday 10.16.2025 that my package would be delivered by 12:30 pm. today 10/17/2025 (did not happen.) Tracked on line and found that the truck was only about 3/4 of a mile from my home. No truck. It is now 2:12 pm. 10/17/2025 and no package and nothing but AI generated babble to any question you ask it. As of this date I will notify and let anyone I order from to please send my pkg by FED X or US Postal service overnight. Better service. I need the part I am waiting for as my home is not secure due to needing this part to make it secure so I am not able to leave my home. I tried calling every number available for UPS and got nothing but tape records and hold times of well over an hour. NOT GOOD PUBLICITY. The only person I spoke with was someone in HR who told me I had the wrong extension. Asked to be transferred to someone in the corporate office and was told he was not able to do that. WHAT KIND OF COMPANY IS CAROL B. TOME' RUNNING? I will NEVER use UPS again. FED or USPS will be my go to for sending packages. Should you wish to further discuss this with me, I may be contacted by e-mail at: sbslaw13@yahoo.com. I am still awaiting my parts to secure my home. Time now: 2:18 p.m. October 17m 2025. The parts were to be at my home by 12:30 p.m. the latest. Yes, I am repeating myself. Now they are telling me 9:00 p.m. tonight. The security for the garage does not come out at 9:00 p.m.

Visited for notary. Love that no appointment is necessary and can get everything done within…read moreminutes. Staff was all very friendly at this location

I called right before they close and they waited for me to drop off my package. great customer…read moreservice and courteous staff. I highly recommend this store.

I stopped by to mail out a letter today. The staff was really friendly, and the location was super…read moreconvenient!

Great customer service! The entire staff was friendly, professional and took great care with…read moremailing my daughter's wedding invitations. Loan was extremely helpful! She answered all of my questions, and gave us all of our options. She even reached out with a follow up phone call to make sure I was satisfied and to tell me to reach out with any updates on deliveries. I highly recommend this business!

I was looking for a place to make an Amazon return, and this location was an option. When I walked…read morein, Ms. Samadra (I may have misspelled her name) was smiling and warmly welcomed me. She was very caring, and I could tell she truly loves her job. I mentioned that I didn't know UPS accepted Amazon returns, and she was happy to inform me that they do. The service was excellent, and I really appreciate when employees are friendly and genuinely care about their work. I hope the management of this UPS location recognizes her efforts and considers giving her some form of reward. I visited this store on February 6, 2026, at 9:05 AM.

Service requested was fast & easy. The workers there were great and understanding really had no…read moredifficulties using their packaging & shipping services, The staff was great and was patient. Would definitely recommend to use again

I begged FedEx send my package ANYWHERE BUT THIS LOCATION. I'll drive to Frederick even leave the…read morestate. The lady working was unhelpful. I believe she is the manager. The guy or regular workers are great. This review is about management. I went on a Monday. If that helps narrow it down. Please Don't have your packages delivered or sent there!!!! It smells like poop. I'm not even being funny or mean. This mix between the smell and customer service. Makes this a miserable 5-10 minute experience. It was enough for me to take the time to write this review.

So umm it's been 3 weeks and they've just been holding my package. I know it snowed and all but…read moreit's all cleared up now so what is the reason for my package being delayed for so long

I needed pens for work and stopped in to do just that. Every isle is neatly shelved and easy to…read morefind what you need. Their staff members are nice and ready to help when you walk in. This particular day was especially busy with back to school shoppers. The cashier was very nice she helped me find my Staples membership, which I discovered that I had been a Staples member since 2010 after giving her like 4 different before she found my account. I was in and out in less than 10 minutes. Great convenient place need in and grab your home/office nneds.

Hours are wrong. They close at 8pm, not 9pm as stated on Yelp. Need to get it right and improve…read moremanagement.

The store manager provided misleading information regarding the cost of passport photo prints…read more Despite confirming a price of $7 multiple times before the service, he charged $17 upon completion and denied his previous quote.

I was really happy with the service I received at the counter. A few minutes later, though, I was…read morein the parking lot and suddenly couldn't get into my car--nothing worked, not even the hidden key in the fob. While I was bracing for the worst, one of the owners came out to help. He was patient and genuinely kind: we went back into the store, and he stood with me while I pulled up a YouTube "how-to" video to troubleshoot. Still, we had no luck. I walked to the gas station next door to see if they had a replacement battery (they didn't). By that point I'd removed and reinserted the same battery a couple of times just to check the model--and when I returned to my car, it finally worked. All that to say: I really appreciate a business where people take pride in what they do and care about creating relationships, not just completing a transaction. I'm new to the area, but I've found my UPS Store!!

Shannon helped us with notary services and her professional manner was so appreciated. She went…read moreabove and beyond what we expected. Thank you so much!

The women at this location are AMAZING. They helped me out with an issue I had yesterday and saved…read moremy bacon! So kind and helpful! I would recommend this store for its incredible customer service.

I was sad when the WaveMax in Rockville closed but grateful this location is open and not too far…read moreaway. I've been coming here at different times of the day and by far the least busy is earlier in the day...although it's fine if you can only do your laundry in the evenings...everyone is friendly and pretty chill here regardless of the time of day or how busy it is....it has always been clean and tidy when I've been here and the staff work hard to keep it that way...I would recommend using a credit card to purchase your time as the only drawback is that I have lost one dollar in the card machine when I used cash.... The washes are a good value for the small machines at $2.99 per wash. The dry is only 25 cents for 8 minutes for the small machines. You add time by just taking your card off of the ledge that holds the card and placing it back on..it automatically adds another 8 minutes...

This is the best Laundromat I found in the area. It's clean and always tender to by several young…read morepeople who keep and eye on things. There was a terrific manager name Armando who was always available to help customers get their clothes in and out of their car, something I never saw at any other Laundromat. Other workers help with this too. After trying several laundromats within a wide area, this one became my permanent choice! FYI, there is a good parking lot, but it can get tight at busy times.