Dr ,Herbst and her staff were very accommodating with my surgery…read more l am a senior citizen they made it extremely easy to explain what would be done and how the operation would take place and any complications that I might get. Dr Herbst is very knowledgeable and an excellent sugeon. I would. Recommend her if you live in the area.

To: Office Manager Union City Oral & Maxillofacial Surgery…read moreGroup Location: 312 44th Street, Union City, NJ 07087 License Number: DI01888113 NPI: 1356626139 Subject: Formal Complaint: Aggressive and Violent Conduct by Staff Member Dear Office Manager, I am writing to formally report a serious incident that occurred during my visit to your facility on [07/07/2025], immediately following my wisdom tooth surgery. While attempting to arrange transportation via Uber, I was verbally confronted by a staff member identified as Shu Hopkins. Mr. Hopkins exhibited aggressive and vulgar behavior, which culminated in him violently snatching my phone out of my hand mid-call while I was speaking with a witness via FaceTime. I was in a vulnerable state, recovering from anesthesia and disoriented, which made his conduct even more distressing and unacceptable. The incident was witnessed in real time via FaceTime, and the individual on the call is prepared to submit a supporting statement attesting to the aggression and physical nature of the act. At the time of the incident, Emily Herbst, whom I understand is the daughter of the practice owner and was serving as manager on duty, was present. I am requesting a full internal investigation into the behavior of Mr. Hopkins and a formal response from your office outlining what steps will be taken to address this matter and prevent similar occurrences in the future. Your practice, registered under New Jersey Dental License Number DI01888113 and NPI 1356626139, has an obligation to provide a safe and respectful environment for all patients. I intend to escalate this matter to the appropriate regulatory and legal authorities should there be no satisfactory response. Please let me know if you require any additional documentation or contact details for the witness. Hopefully this does not get deleted. if so i have proof of uploads dates and time stamp photos.

Unethical billing practices!…read more I received treatment in February and insurance coverage was all satisfied and my out of pocket was paid and good to go. They called 6 months later stating there was an issue with the coverage and now I owe an additional 500$ out of pocket and it will shortly go to collections due to the timeframe. Save the trouble and don't go here. I should've paid more attention to similar reviews stating the same tactics. Please avoid this place if you can.

$2,000 Unexpected Bills and Lack of Transparency…read more Avoid this clinic. There are numerous reports of patients facing unexpected bills, even after the office made it seem that everything was resolved with insurance and payment. In April, I had my teeth extracted by Dr. Isabelle DeMatteis. This clinic was everything I did not expect as a patient. As a patient, you trust that the office will care for you, and this includes making sure you can afford the treatment. I read the reviews and felt hesitant, but I decided to trust the clinic because many times I asked about my treatment, and they made me believe it could not cost more than the amount indicated, as they were handling the insurance. Now, I completely regret not listening to other patients. From what I see in reviews, the clinic has a pattern of sending unexpected bills after treatment has already been completed, which leads me to believe that the office has little interest in giving patients information on how to get an accurate quote from insurance regarding the cost of treatment. I only confirmed my appointment after receiving the treatment plan, trusting that the office had checked with my insurance as I was told. At no point--neither in person nor via message--was I informed that the final cost could be so drastically different, or that I might need another prior authorization. At no time was I advised to check with my insurance or request a prior authorization myself. I ended up being charged over $2,000 for two wisdom tooth extractions. I had this treatment because of pain, and I feel shocked and misled--I believed I was being properly cared for, and now I feel deceived. Where are Dr. Paul Calat and Dr. Michele? It seems that the dentists at this clinic are not at all concerned with the many negative reviews from patients who felt misled by the office. Clear communication and guidance regarding insurance and costs would go a long way toward preventing unnecessary stress. I am taking steps to understand my rights as a patient. If you feel the same way, I encourage you to do the same. And if you haven't become a patient yet, find another office--protect your health and avoid unnecessary stress.

I had cavity re-filled and have problems with it since. I wish I would have went to a different…read moredentist.

I was searching for a new dentist and my friend was raving about this location so I decided to make…read morean appointment. Wait time was very short, 10 minutes after I checked in my name was called. Maria was such a sweetheart she explained the type of X-ray I needed. Besides the fact that everything in this world is expensive, my insurance did not cover that specific x-ray. Dipali was very helpful with approving a split payment. Delkis, the payment coordinator was very helpful as well as knowledgeable She explained what my insurance covered and what my options were for the balance due. Doctor Payal was thorough and helpful.

I had an Mucous Cyst taken out and treated by Dr. Quiñones a couple of months ago. He was very…read morethorough with the surgery, answered all my questions, and asked me to come back for my autopsy results in a few days after. I had a difficult time booking a follow-up appointment with the receptionists because Dr. Quiñones is rarely in the Hoboken office so I decided to follow-up with Dr. Scalia instead (a week after my surgery). During my follow-up visit, my results were not out at the time, so the doctor assured me that the office will reach out to me via phone to tell me the results. Months past and I've followed-up with the office multiple times on the phone. Each time I called, I received the same "we are not in THAT office today, I will have someone get back you, tomorrow". The receptionist and I must have very different perceptions of "tomorrow" is because I have never heard back from the office. In addition, the office insisted that I pay during the day of my surgery for my co-pay and surgery fees because they've reached out to my insurance company and know "about-how-much-I-was-supposed to pay." I received a break down from my insurance company a week after my surgery and it turns out, the receptionist charged me 50% more than what my bill was supposed to be. I called the office again and they assured me that I would receive a check from the office in 4-5 weeks after my surgery. It's been more than 2.5 months. Where is that check? Where is my autopsy? Ridiculous. Not to mention. Rude. I regret ever contacting this place.

I've seen Dr. Quinones and Dr. Scalia in 3 locations; Jersey City, Hoboken and Westfield office…read more The doctors are very professional, thorough, and experienced oral surgeons. The staff are very friendly and are insurance experts. I referred most of my family and friends for their oral surgery needs. I give these oral surgeons 5 star rating!

I enjoy going to Dr. Cohen because he is very competent and knowledgeable. He may not have the most…read morebeautiful offices but that is not what I'm worried about. I mean he's good and he cares about me and my ability to afford his care. He does what's best for me and my dental health.

Belongs closed down. Filthy mice infested building.. saw 2 mice on way out of an appointment…read more Harassed me over a cancelled appointment..does terrible work..same filling 3 x came out... dirty outdated office old everything...Bio Hazzard box overfilled with old needles..HOUSE OF HORRORS AVOID..JUST MADE FORMAL COMPLAINT WITH MEDICAL BOARD

Due to COVID, I've been extra careful and selective about all medical visits and I must say that…read morethis office is exceptionally careful. My previous dentist was also in Hoboken (will not name) and when I went for my cleaning and to address an issue I was having with a crown, they put patients in the stalls next to me and didn't social distance us which was odd. When leaving, I noticed multiple members of staff intermittently wearing masks (ie pulling them down to speak to each other). This left me extremely uncomfortable and in search of a new dental office I went. First, the staff here is wonderful - courteous, friendly and wonderful customer service. Dr. Moawad diagnosed my crown issue, explained my options and great bed side manner. Second - I wish I knew her name, but the receptionist was great. When I called to asked about their Covid protocol, she explained in detail that they have air purifiers in every room, mandate masks all time, and send all paperwork in advance to be completed digitally to limit any in-person exchange, I can't recommend this place enough.

Whoever answers these phones needs to understand that there are people looking for dental care on…read morethe other end of the line. Whoever I spoke to not only misread my insurance but, when I tried to correct her mistaken claim (she made claims about my insurance that were objectively wrong), she just said "Alright, I'm not doing back and forth with you," which was extremely rude and blunt as I had only tried to point out a mistake she had made processing my insurance. I did not feel kind, courteous, or like they were at all welcome to accept new patients.

Amazing! Explained everything, wonderful supportive staff, very professional and efficient. Will be…read moremy go-to from now on.

The office can use a little remodeling like a new dentist chair that's the designer in me. He…read moreobviously spends money in the right places like the x-ray machine. New patient with an emergency pain was so bad and he was able to see me on a Saturday. He explained everything and gave me two options. Dr. Chen was amazing, including his staff so caring and attentive. If you ever need surgery, this is the place to go .

I have since moved to Florida and now I fly in to see Dr. Stein. Dr. Stein is compassionate, goes…read moreabove and beyond standard procedures to ensure that you are receiving the right treatment and understand what is happening. His office is now accessible from Park Avenue directly, which you would think would mean that it's just for high-end people. But his billing practices are fair. He didn't charge me for my last consultation and even used my existing xrays, saving me money. I honestly can't recommend the practice enough. I will continue to fly in to see him. It is worth every penny.

Great experience start to finish! Dr Stein is a very experienced surgeon with great chair-side…read moremanner! Helped me feel comfortable and safe. Great work too, my dentist praised his work! Great customer service staff, friendly, efficient and professional!

If this quality of dental service is a standard across NJ area, I will be moving back to Boston,…read morewhere such kind of work won't be tolerated by the majority of dentists. 5-min cleaning? Really? I clean my teeth every day for 5 min but a good hygienist spends at least 45 min do do a thorough job - that's the difference between my bathroom and dental office! I'd really, REALLY appreciate it a lot if someone could point me to a good dental office in Hoboken/JC area... I'd rather buy a more expensive insurance than Aetna but I don't want to be Dr. Terry's client, no matter how convenient his location is for me.

I have to say, I agree on all accounts with everyone's review of Dr. Schwarzwald. I went to him…read moreonce back in 2009 or 2010 and remember being so utterly appalled with this work. However, I had to return for a follow up visit a few days later and Dr. Pozzi (who was brand new to the office at the time) was the only dentist available on that day. I am so glad because Dr. Pozzi is (and still is) the best dentist I've ever been to. He is kind, gentle, and thorough and I always feel completely comfortable in his care. Its seriously the complete opposite of Dr. Schwarzwald and I felt compelled to share my review because he shouldn't be bunched into the same abysmal category as Dr. Schwarzwald. I plan on sticking with Dr. Pozzi for however long he is in the area!!!

Very good place., very friendly staff and great Dentist with over 20 years of experience. Can…read morerecommend him highly, very knowledgeable and explains everything in details and made me feel very comfortable.

By far the best dentist I've been to. Dr. Shah is very patient, professional, conservative and pain…read morefree. Today I had a wisdom tooth removed and it was done in seconds. He tells you exactly what you need to get done, he explains in detail. The front desk girl is also very professional and personable. I would recommend him to everyone.