Tommy went to great lengths to great us a great rate and saved us a lot of money. Thank you Tommy great job. Dennis read more

Tabatha was great help she helped me get a great price for my policy I recommend that you call her and get her help

From the get-go it was easy-peasy dealing with State Farm representative Brittny Lauro in Tommy Brooks' office. I kept coming up with questions or wanting to make changes so I could have a good comparison between our present insurance and their insurance quotes. Brittny was patient, professional and helpful. It didn't hurt that she's from Hawaii like we are. The biggest sway, though, was that we'd be saving money with State Farm. read more

We've been with Tommy Brooks' agency since he first opened his doors. Since then, not much has changed with our insurance needs until now that we have a teenage driver. Edie was very efficient in getting a quote to us and Brittny was so quick to return our phone calls and follow up on several forms I submitted. We have been extremely satisfied with the professional service and courtesy we have received over the years. Thank you and cheers to many more happy years together!!! read more

I dont typically do reviews, but, I wanted to express how very satisfied I am with State Farm agent, Zarriyah Brooks at Tommy Brooks' State Farm office. Zarriyah assisted my husband and I with our insurance needs. She was very professional, knowledgeable and patient. Our experience was excellent. Thank you Ms Brooks! read more

Love my People here!!! Brittany is AMAZING! Professional and Kind. Truly helpful and knowledgeable!

I have been a continuous customer of State Farm for over 35 years and currently have 2 houses and 3 cars insured along with an umbrella policy. In addition to this I had a condo insured for over 20 years and a motorcycle. During this time I had 1 small fender bender about 20 years ago and one speeding ticket about 20 years ago. Recently I bought a new Tesla Model Y and with the hatch up, backed into the garage door. The garage door had no damage but the hatch had a dent and needed a 3500 dollar repair. I just got a notice that State Farm is canceling my policy in 2 weeks. Now after thinking I had a solid long term relationship with this company I have to go shopping for insurance. read more

Very happy with the service I've received from staff for more than 10 years and my latest service from Erika was outstanding! She was responsive and clear, answering all my questions and following up as she promised. read more

Anthony Mendova was very helpful in helping my wife and I pick the best insurance plan. Very knowledgeable on what is best for my situation. He was very good at following up to make sure my insurance plan was a good fit. I would highly recommend Anthony to any and all clients. read more

I love all the ladies at this office! Especially my ladies Edie and Britney. I'm a little tough at times and very outspoken, however these ladies are so understanding. Tommy is awesome too, and the beginning there was some miscommunication along with my pregnant hormones lol however he contacted me immediately to render the situation. They've been a blessing for me and my family. Roadside assistance with my little ones in the car and texting me constantly making sure I'm ok. Love them read more

I have been with many years, but lately seems their customer service hit the bottom. Policy on one car lapsed because of an auto pay that Credit Card expired and didn't pay. Was not notified and was not aware of. I found out a month later when I returned in town and I had a cancellation notice in the mail. Called to reinstated, wait, took me 4 calls before I could actually talk to someone and resolve the issue. But then got a letter from the DMV that now are fining me $250 for let the policy lapse on that card thank to their poor service. Talked to Brittney there regarding this and she blatantly said that they have not enough staff to handle these issues. REALLY? The kind of response you want to hear from your insurance company after being with them over 10 years and insured every single vehicle, 5-6 of them plus house. Ridiculous. Then when I thought they fixed the payment got an other call again that recurring payment didn't go thru again , just to find out that they were using the old card, and the new one didn't go in the system as instructed to Edie when we fixed the cancellation issue. Then get few quotes on vehicles that i have registered as classic. Got some nice quote but nothing is in the effect and instead I have the same issue with the same car at the old premium. Called several times but no calls back. Had to call the 24/7 State farm number wasting lots of time after explaining. They couldn't find the issue and after some more digging sure enough they have but she said that I will need to talk to TOMMY's office and she put my request URGENT. no one ever called from them. I called and get the same BS voice mail to leave message and nobody call back. So I think I am dome with this BS of agent that I never talked once in 10+ years other than his assistants. This is going to prompt me to look for an other insurance carrier as this one has turned out useless and worthless with the poorer customer service ever received from any company and had to waist precious time dealing with something that shouldn't ever happened and even being fine from the DMV cause of their poor customer service. Look below on other reviews and you can see there are other that they got damaged because of it. Maybe not the same as me but here I have has everything on autopay and really they let this go this way? I wouldn't recommend them ever again after this latest experiences they have put me through. read more

Brittny and Stephany are such wonderful people to deal with. I've had my policy here for a number of years and they are always quick to help and get me the information I need. And the rates are great too. read more

Great agent, and staff is helpful!!! They really make sure to answer all your questions so you understand your policies!!

State Farm is not a bad company; however, Tommy Brooks is probably the worst agent I have ever done business with. I have had a policy with them since 2012. In the 2.5-3 years that I have been with them I have talked to Tommy less than a handful of times. And, those handful of times were only after me filing a complaint with the Nevada Division of Insurance or calling corporate. Due to a mistake made in their office, my plates got suspended and a warrant got issued for my arrest. I got dropped down to liability coverage without my knowledge when they were trying to resolve the aforementioned mistake. I get sent about 3 documents per week making it difficult to keep track of what is going on with my policy. So, if you want to work for State Farm for free, definitely go with Tommy, because you will spend the majority of your time trying to stay on top of him/his office to get anything done. Signing on with Tommy Brooks was one of (if not THE) biggest mistake of my adult life. read more

I've had some very stressful moments when dealing with my insurance plan but have always had such a polite and professional response from Logan. This has kept me dedicated to State Farm. Overall I've found that this location and agents offer the lowest rates for my husband and my vehicles. I wouldn't go anywhere else. read more

Stephany did an amazing job helping me get coverage for my new rolls Royce. She was extremely helpful, didn't rush me at all, and was patient enough to answer all of my questions no matter how stupid. Even though I was busy and had to hang up on her she was really responsive when I needed her. She made the process easy and fast, super recommended. read more

I've been with State Farm since 1981 Tommy Has to be the worst agent in all my years. I had a rear window broken and it took nearly a month to actually have it repaired. I spent many hours over 3 weeks and two companies to finally get it replaced The trouble is actually getting to talk with Tommy Brookes - his staff always says "he is in a meeting" or " he's out of the office" I left over 6 messages with his office and NEVER got a return call If you like wasting your valuable time go ahead and use this office Not me! I'm gone. Customer service does not exist! Oh and would leave no star but they make you put at least one He doesn't deserve even that. read more

Thankful and happy for all the help and excellent customer service from Logan Valdez. I really appreciate your help.