Helpful service good overall performance even the tires very happy signed up for a subscription so good

Went through on 5/9. It was fairly busy in the middle of the afternoon (3/4p). I got the basic wash but it didn't really clean anything off the car at all. Unfortunately I drove home before noticing all the missed spots (lots of bird poop spots all over the top and sides by the windows). I immediately sent pics and my receipt to customer care which gave me the manager of the Euless location and I haven't heard back yet. I will not be returning to this location. I generally use the car wash up in Lewisville which does a great job but I was short on time that day. read more

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This is the best place! Always clean ! Cambria meets me with smile and great customer service.

Hi folks. Strap in. 1st world whine approaching. Back out now. You still here? Okay then, I gave you a chance. I am retired. I own a couple homes, water hoses, a nice power washer with the hand grip and bottle attachment for cleaners and waxes. I have the best of the 1st world. So when I go out to a car wash, it is because I am retired with more money and time than most, and can afford to get conveniences. Heck, the SUV I am washing can be taken to Crest dealership and detailed for free while I sip a free Latte, and have a complimentary snack or cookie. But I am near this new car wash. I have been once before a few months back. I got the basic wash, #4. This time, I am ballin' outta control and going for their bestest wash #1, Works. Lets do this. Okay so the ad says "Tire Gloss". That is not a trademark term for flat. It means glossy, shiney, like when I apply Armor All. My tires are as dull as dirt. So the car still had a crap ton of bugs on the front clip and mirrors as well. The ad says they do a 3 step wheel cleaning. Um, no. Wheels are still filthy. I go back and ask for another pass. I drove 5 miles past Cascades car wash to get here and try out your top wash, no way I am not getting what I could have gotten at my old faithful spot. I told them about the tires not looking as if anything was applied, and maybe the vat the glossy stuff is in was out and needs to be refilled. Two diff employees gave me what their boss said "tell them" obviously. That they use a water based product and it doesn't shine like the whatever based. But I pointed at my tires, clearly not glossy, not even the next lower step which is satin, not even matte. Bone dry flat as if I had just left Alabama red dirt. Some of that was still on the tires after two passes. Glossy is just what it is, no amount of corporate explanations change facts. You are advertising Tire Gloss. Not flat. It is in part an aesthetic effect some of us like for our cars, and not just to protect the rubber, but to make it shine like pow.. So save the bs and either change your ad and stop saying glossy, or lower the price. To take money for something you advertise, then not give that product is to me, theft. I cannot ask for a service you offer, and not pay you the price you ask, then you cannot advertise a service, accept funds for said service, then not provide that service, but instead some bogus explanation. It's lying. Plain and simple lying. Also, the vacs? They suck at sucking. No, not as in suction, but they are horrible at picking up debris. Not the stuff that gets stuck, but loose debris on the surface. And no, not that they are clogged, they just do not pull. I tried a couple. You could wear your back out leaning in as long as it takes to get up a crumb. Not worth it. Get it right. Fix it. I ate breakfast, I got a teeth cleaning from my favorite dentist, Dr. Coston, I have life in abundance and love. So this was not major. But for some, $20 is a couple hours on the job, real money. What if they have 100 cars in a day, and they are each paying the up charge for gloss, not getting it, then that is possibly $100 free moolah from ripping those customers off. in 5 days, $500. It ads up to fraud. Now I am thinking, is there reeeeeeally Ceramic Body Wax going on my car? I own some by Meguiar's. But is Tommy's really applying theirs, or like the Tire Gloss, is it just being advertised, but not really sprayed? It comes down to truth in advertising. If you lie about one thing, then how can I believe any of it? Fix it. I am going back with another car tomorrow. I am paying for gloss. I will submit pictures for your opinion of whether or not I am tripping, or they are defrauding customers. Then I am going to go back to Cascades, or maybe my lazy behind will pull out all this gadgetry I bought to wash my cars with, and handle my business in my own garage like I told Jeff Bezos I would when I gave him my money and he sent me my washers and stuff. I think he knew I wasn't going to use it. He knew. (I knew :o) All you lovely people beware and take care. I am out chea trying to find spots, review them to save us some bucks. I am not trying to discourage you from going to places, just to be aware. I hope you use them, and your experience is 5 star. But if not, please share with us, and maybe they will see our reviews and step up their game, or for sure, they won't be here long. read some other 1 star reviews. I should have listened. Take care peeps. Get some sunshine on your beautiful faces. Free vitamin D from earth to you. Go out for a coffee. Let someone see your smile today. You deserve it, they might need it really bad. Peace. read more

Tommy's Express® Car Wash - Auto Detailing Near Me - Euless, Texas

This car wash has been nothing but great for me. The services are awesome, the staff has always been friendly. My car always leaves looking good as new. Will continue to bring my car here. read more

The manager helped me add a car to my plan and helped me save money by switching to the paper plan! Super helpful, so glad I stopped in today! read more

Cambria as amazing! Good customer service. The belts are amazing. And it's close to the airport.

Their water smells like sewage, and their customer service is just as bad. The tire shine doesn't even work, yet I'm paying $40 a month while other places charge $25 and actually deliver what they promise. The vacuums are set so low they barely pull anything, so you waste time trying to clean and end up with nothing. The staff act like they don't care, and the whole experience feels like a scam. For the money they're charging, you expect working equipment, clean water, and at least decent service -- but you get none of that here. Save your time and your money and go elsewhere. read more

This car wash does a great job. It's easy to access on my way to work and on my way home. I love my unlimited membership and for the price I think it's a great value. The staff is always friendly and wave when I pull in and they always seem to have smiles on their faces. read more

I drove from Montana to Texas and my truck was a complete disaster. I was afraid to run it through the car wash that it would not clean it, and then add shine to the dirt, but Luis assured me it would be ok and it did in fact work great! The service get's 5 starts. I do agree the vacuums aren't great as others have said - not very powerful, but they aren't worse than other places, just not better. Luis made the experience great, so I would definitely go back there if I lived in Texas! read more

I like this little car wash, I was able to get the upgraded ten-dollar car wash, special. When I get a car wash, I go in and out, I don't use the vacuums. Great car wash! read more

Came here and got "the works". After exiting the car wash, we saw that the machine had broken our license plate holder, which I have never seen happen in other car washes. When we tried to vacuum the car, the vacuums were useless! Not powerful at all. I saw the vacuum tube was broken on one, but when we moved to a different stall that vacuum wasn't any better! I've been to some great car washes, and this isn't one of them. The vacuums are useless, the machine is too rough and will snap plastic pieces (which cars are full of these days), and if you want rags to wipe down your car they charge you for them (which other places will give you for free) Would not recommend. read more

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Signed up for the membership deal and it's so worth it. It's very convenient being a member because all you have to do is drive up and pass the line. Quick and easy! The vacuums could have a stronger suction but free is free! My new go to spot. read more

Raegan is awesome! Best employee there! She gave us waters, towels, and even chatted with us about our holiday plans. Thanks Raegan!

While the wash itself is excellent, I have yet to visit the location and not have a problem with the vacuums working properly. This in itself is reason for me not to purchase a monthly pass, and usually only go there when I receive a coupon in the mail for a free wash. Today I waited for the attendant at the window for 10 minutes for one car in front of me. I am not sure why, as it did not take me long, and the young lady was friendly. The prices upon this newer car wash opening was already at the top for pricing, so hopefully this will not change. The new style belt to pull your car is excellent. Each visit always has different people working, so it appears to have very high turnover of personnel. This is a sign of a lack of leadership. Improve, and you will find you have many more loyal customers! read more

This car wash is great. It left my car really clean. Parking spaces are wider than your usual spaces so you can vacuum your car and don't have to worry about the the person next to you dinging your car. The vacuums are not always on, so you'll have to press the big red button to start it. The drive thru tunnel for your car wash is glass and you're able to see outside (this is a big plus if your claustrophobic). Tommy has found a new loyal customer with me. read more

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Used my free coupon great car wash love that it stays opened until late 9 pm seven days a week and it also has free mat wash and free vacuums, car dries instantly and sells a detail kit I love Tommy's read more

Tommy's Express® Car Wash - Free mat washing - Auto Detailing Near Me - Euless, Texas

Car wash is never working correctly...if its not several parts of the tunnel car wash, its the vacuums that do not work. Maintenance of the facility is lacking, its a shame how bad the wash and sometimes service is. read more

Hello my name is Melvin Turner and i've had my membership with Tommy Express at E Euless Blvd for over two years now and my account has auto withdraw, so when i wasn't able to use my membership today 10/20/23 and was told i'd be charged an additional $20 i was VERY DISAPPOINTED. I signed up with the impression that i would be able to get my vehicle washed ANYTIME during opening hours. I'm messaging you/corporate to see if i can get compensation for this time i have paid for a membership and can't use it. My phone number is 901-502-3419 read more

DONT BUY THE WORKS!! YOU WILL NOT GET WHAT YOU PAY FOR!! IE: TIRE SHINE!! been 5x to the one in Euless TX and have NEVER gotten tire shine. when i approached a represenitive, they LAUGHED and only offered to rewash vehicle!! whats the point if i am NOT getting what i paid for!! POOR Management, POOR customer service, POOR attitudes and DECEPTIVE PRACTICES!! in addition i saw several customers having to beat the vacuum hoses to get them to work. i too have had this issue. for a dollar more you can go to Mustang Elite and get full service and everything you paid for AND if not satisfied they will correct it right then and there!! in grapevine tho off 26. now to figgure out how to add pictures... read more

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DONOT TAKE YOUR VEHICLE HERE. Their equipment is faulty. One of their brushes broke the driver side mirror off my car. They are telling me that they can't replace it. I will be contacting the BBB etc read more

Tommy's Express® Car Wash - Went through their car wash at Tommy's express in Euless and one of their brushes took my driver side mirror completely off. - Auto Detailing Near Me - Euless, Texas

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The older black woman working the window, called me out of my name because I stepped on my gas while in line for about 10 mins and she stuck her head out the window and gave me a sus look. Then when it was my turn she did the transaction in a nice manner, then as I was driving off she said "bitch ain't nobody" I didn't hear the rest as I was driving off, I will be calling corporate . Definitely I'm a regular customer who actually has a membership and this is how you treat me? This will be the last time I decide to go to Tommy's Car Wash.. read more

I got my free car wash today, my car is definitely clean, I dont have no complain I just vacuum it at my home. This is now my to go place for my car wash!! read more

Just went today for my first time, and i definitely DO NOT recommend it. My side mirror came out completely scratched i have a picture from before the car wash and my side mirror was fine. I would like to speak to whoever manages this location to see what can be done about my mirror. read more

Tommy's Express® Car Wash - Scratched side mirror - Auto Detailing Near Me - Euless, Texas

A beautiful new car wash that charges too much for a basic wash and the vacuums don't work. I paid $8 for the car wash. The tunnel is very nice. You don't get that claustrophobic feel because they have windows. My car got really clean and I like the screens telling me which wash I got and what's going on. After the wash I headed for the vacuum stations. There are plenty and the first one I pulled up to had one hose that barely sucked up anything. The other one didn't work at all. I tried the stall next to me and the suction was low. I moved my car to another stall and the vacuums didn't work at all. You have to push a red button to turn on the suction, but the vacuums either didn't work or didn't suck up much...so they just didn't work. Wash should be cheaper and at least one vacuum should have some power. read more

All of the vacuums are broken. I drove into three different stalls and the vacuum power was almost zero. I couldn't even vacuum my floor mats at all. Wash is just okay mostly clean but still had some dirty areas read more

Used this place when they first opened and it did the job well enough. Went again today as I had some time to kill and the kid at the window was laughing like something I did was funny. Pretty unprofessional, but whatever. Then another guy comes up to the window and yells "whoa whoa whoa you can't come through here". And I asked why and he said because my rack on the back of my Jeep would rip apart their scrubbers. I've been through hundreds of car washes with this same Jeep and rack and have never once been told that. Neither one of the guys were professional about how they handled any aspect of their job. read more

Came here for the first time! I did the $10 car wash and simply easy. I didn't know what to expect, but I was a very quick wash.

Scratched the hood of my f150 and other minor scratches around the paint don't come here if you got a new vehicle read more

Tommy's Express® Car Wash - Auto Detailing Near Me - Euless, Texas

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The car wash it self was nice but the "free" vacuum is trash. It doesn't suck trash they belong in the trash!!! Used 4 different vacuums and they barely picked anything up!! read more

Terrible and untrustworthy. Their automatic wash ripped off part of my vehicles trim and, of course, they refused to take any responsibility. Take your business to someone with integrity and avoid garbage companies like this one. read more

Do not use this car wash it's a Scam, vacuums suck, employees are rude! They tried to scam me into buying a works wash to get a month free and all you have to do is sign up through the app to get the month free. Manager Adrian tried to argue with me about that. They are building a car wash down the road called Quick N Clean that looks just like this car wash but has better vacuums. read more

We pulled in today without even realizing it was the grand opening. We had planned on the number 2wash and we're treated with a free number 1!! Huge surprise and the quality of the wash was really good! Staff were friendly and polite. The vacuum was really strong and we were able to detail our SUV really well. They vending machines have cleaning kits. We bought two and detailed the entire vehicle. Excellent quality and service. Prices are fair. We will definitely be back!! read more

Soap scams and swirls car paint. Just be careful and go elsewhere. Attitude from some attendants and no one available on many days as a guide entry to drive through. read more

The people are really nice and the wash has improved since I was last here! Vaccums are a plus. I see all the google reviews and today mine worked. Quality was amazing read more

I have been going to this car wash since they opened. And I'm not going to lie I keep a works membership. I enjoy the fact that I can drive in myself and I like that it's scans my license plate instead of having to have a sticker on my windshield. But the vacuums are the worst I have encountered. They don't pick up anything and honestly that's when they are working. Most of the time they have "out of order" on a piece of paper on the stalls. Plus I'm still in search of the mat washer. This place has a lot of potential but I'm wondering how long it will take for them to work out the kinks of being new. read more

Car wash works very good. No employees to wipe down though. And vacuums are very weak.

Worst Experience Ever!! On November 4th , 2021 at 4:46pm as seen in the receipt, I decided to come wash my car to this brand new car wash that they opened up in the city. When I was going into the car wash I was instructed to put my car in Neutral which I did. As I soon as the car went in while the car being washed we felt something hit the back of the car !! As soon as that happened the washing machines stopped and one of the employees named Celeste asked if the car was on Neutral which it was. Celeste stated that the car behind us must of had his car on Drive and supposedly he had hit my car. As we proceeded finishing washing the car I got off my vehicle to check the back of the vehicle and it had a big dent!!! The car behind me had no type of scratch or dent on his car. The supervisor named Jestin stated that the one responsible was the car behind us and the car wash had nothing to do with it !!! I tried asking for the car wash policy to get this resolved with my insurance and they denied giving me any type of information. The supervisor Jestin told me he was going to get back with me about this case and until this day they have not got back to me. DONT RECOMMEND THIS PLACE!! read more

Tommy's Express® Car Wash - Auto Detailing Near Me - Euless, Texas

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Clean place nice for bigger trucks, clean and quality equipment! The wash quality is fantastic! The vacuums are good and strong! Get the app and don't fuss with lines! I love this place! My only suggestion would be a family/household bundle. I have multiple cars and the subscription per car is too high. read more