Decent wash, and subscription program offers good pricing if you wash often. Wash quality is just ok (not the worst), but do notice an odor to the wash area sometimes. People seem to be nice, and friendly, but rarely interact. The machines to wash floor mats are very handy (may be their biggest perk vs other car washes). Vacuums have plenty of power, and long hoses, not only a single end style. read more

UPDATE: I opened a claim. The guy took pics and saw exactly what I was talking about. He was sympathetic. He said I should receive a call in the next two days. Four days later, I went back to ask to speak to whoever handles claims. They had just closed my claim. WTH? No call. Nothing. When two guys came out to talk to me, one said he called. I had no vm. I had no incoming call. He said maybe they got the phone number wrong. Ummmm, it's in your system because I signed up on the app. Maybe you simply didn't call and just closed my claim. They said there's no way all these scratches came from their machines because they aren't dot, dot, dash marks. And this is a defect in the manufacturing clear coat. How the hell did all these scratches just magically show up on a 10 year old car that has been garaged and babied that entire time? My car did NOT LOOK LIKE THIS before I went through that car wash on THAT day. My chrome is even scratched up all along the trunk. Its uniform slight scratches ALL ALONG the length. There is NO WAY that's from loading stuff and unloading. No way. Thanks for absolutely NOTHING BUT SCRATCHED AF PAINT. Deny, deny, deny. That's what happened with my claim. Waste of time. Trust me, everyone I know is going to hear about my opinion on Tommy's wash. Worst carwash in St Joe. I really don't like how my car looks after this carwash. I've got swirls and scratches all over that i didn't have before. It wasn't worth the free complimentary month when signing up for a membership since my car is never going to look the same again. I hate leaving bad reviews, but I hate the scratches on my car even more. I don't understand why this place has so many people taking their cars through it. read more

They scratched the heck out of my brand new car, and then refused to fix it. I would NEVER go to Tommy's in St Joseph if you like your paint! If I could give 0 stars I would. read more

Their equipment scratched up and down the whole side of my truck. After reporting this to manager, I waited for a call. I spoke with the manager and he told me to take it to get an estimate at the location he gave me. That they were going to fix the damage. after dropping off the estimate at Tommy's location, a different manager, said that he would have to review the tapes. Almost a month later I received a call back. They were not going to pay for anything. read more

Used them for years. Didn't notice how bad this place scratched up my car until I got a black one. Then they tried to say it wasn't them when the scratches were obvious. I walked over to another black car a lady was drying off and looked at the same height as my scratches were and guess what...same thing. She hadn't noticed until I showed her. They advised the manager would call me. Dodged me several times. Nothing. Just a POS owner/manager. Do yourself a favor and use any other place besides this one. read more

My husband was rear ended in the tunnel in September and it is still not fixed. Ben, the Manager, won't help and owner is nowhere to be found. We put in an estimate of around $4,000 in damage in November with no word from them at all. read more

Worst Tommy's I've been to in US. Equipment is on last leg. Two malfunctions during the wash. Dryer failed to dry.

I would give them 0 stars but it is not allowed!! Yesterday was the absolute last straw!! We have a truck and a car we take in there! Took the car yesterday! First we were NOT comfortable with how closely they had us to the car infront of us!! Way too close!! Secondly...we lost the car hood emblem and called them and told them.if they found it please let us know! We paid for the works and came out with lots of dirt still left in the car!! Very disappointed!! When we took the truck the last time...lots of dirt left on it!! Also we close our side mirrors in and they always have at some point during the wash push one of the mirrors push out!! We had the app and paid monthly..yeah we just canceled that!! Will post pictures too! Just disappointed!! Do better! read more

This car wash is one of the worst I've been through and I'm including the random convenience store pump add-ons. $20 for a "works" wash and my car came out with unwashed spots and streaks all over it. I wouldn't say it was a COMPLETE waste of money but this car wash is worth $5 at most. I didn't even want to towel dry it because I would scratch and swirl the paint with the amount of dirt left on it. Also, their system apparently has issues, so expect you may have to sit and wait to go in. I can't imagine anyone paying $40 a month for this service, I wouldn't even consider going back for the cheapest wash. read more

The belt malfunctioned while I was in the car wash, I was bouncing up and down for at least a minute. Thankfully the car behind me wasn't too close or I would of gotten hit. I was stuck in the car wash. Will never return. read more

Don't give them any of your money! We took our car through the car wash, belt messed up and the car behind us hit the back of our car. They offered to fix the damages but only with the body shop they wanted us to use, we took our own estimate from a local body shop and he said "that is way too high" use OUR guy, of course he is cheaper and was only known by word of mouth so we wasn't sure how well of a body shop they were. We are so unhappy with this carwash. I am totally bummed because it's only one like this that is close to us. very disappointing. read more

If I would have rated them over the winter, the first few times I went, I would've given them five stars. However, now that we're into the summer months I realize some thing very important...this car wash does not get off the summer bug guts on the front of my car. That is a dealbreaker for me! They do not hose off your car by hand when you enter like many car washes do. Aside from not getting the bug guts off, it does clean your car relatively well. I love the app function that you can enter your credit card information and just drive through the app lane, it will see your license plate and automatically charge your card without having to wait in line. That's fabulous! The app has a pay per visit option or unlimited car washes per month for a recurring monthly payment. At first the vacuums were great but they have been gradually going downhill over the past few visits to the point where the last time I went it did virtually nothing so it seems as though they are not maintaining the vacuums well. I do love that there are more than enough vacuums for everybody! I never have to wait for a vacuum. It's nice to have the floor mat cleaner, but it honestly doesn't work all that great. I would totally use this car wash in the winter when it's too cold to vacuum and I don't have bugs plastered on the front of the car because it's quick and easy. However, I will definitely go someplace else in summer months! read more