I haven't been back to cotner pet care since Dr Otto and Dr Jones left. Last time I was in the…read moreclinic was when my Doxie digby passed away at the age of 15 so I kind of avoided it. Yesterday though my cat was acting very weird and hacking and not eating and just being strange so I called in the tech fit me into the schedule same day. The clinic has changed completely it's very modern now and has little treat dispensers and coffee machine and a water machine and just slick and clean. The techs were very very nice and super accommodating, patient and understanding. Dr Shane was awesome actually came in and assess the situation and then the tech came in which is very different and nice. He shook my hand welcomed me to the clinic and took my cat and did some tests and gave me some directions on what to do next. We also got some more treats at the end for Klondike also came to the appointment just to be moral support for his brother Taffy. I strongly recommend this veterinarian I'm very picky about my clinics and my doctors that I choose. So give them a try!

PSA to all pitbull/bully mix owners - Do not go here!…read more I'm truly beyond words at the treatment we received here, and would not recommend anyone give them business. My dog was suddenly wimpering and having issues moving, so I took her here instead of our primary vet because we were told they had an XRay and could do testing for us. Over the phone before coming in, I let the staff know that my dog wears a muzzle when outside because of her fear reactivity, and she cannot be in a waiting room with other dogs, and specifically described her behavior when scared so they understood, and they said they could absolutely accommodate her. When I got there, we were put in an exam room, and a nurse came in to ask me questions. I provided all her information, vaccination and spay history, her primary vet to contact, me and by boyfriend's names, and answered all their questions. The vet then came in, and looked visibly put off by my dog barking, continously asked me to make her leash shorter because she was uncomfortable being within less than 3 feet of her, and not only looked at my dog with what felt like disgust, but also it felt like I was being shamed as a pet owner because of my dog's reactivity (she is 1.5 years old, and in training to help this.) She placed paperwork and supplies to collect samples from her on the edge of the desk and backed away from us, and then only once tried to ask me for the leash, when she flinched and told me that there was no way we could do an exam on her. We had already discussed sedation to do XRays and I gave the go ahead, but she flat out refused to go anywhere near my dog at this point. While I'm in tears in our exam room, trying to calm down my very stressed and injured dog, she was the farthest thing from empathetic. After this visit, my boyfriend called to get some clarification on why she wouldn't exam the dog, since all other vets we have been to have understood her reactivity and been able to manage her fine, and she said she "couldn't confirm her rabies vaccine" and that she was "too aggressive" (she is a fully muzzled dog, barking, who has her tags for registration and vaccination right on her collar) She was very rude when asked why she didn't try to introduce herself to the dog or speak to her to calm her down, since her fear is of strangers, and her words were "I usually don't talk to dogs because they can't speak back." Once again, I felt she was trying to paint my dog as a rabid animal, and was not at all empathetic to the injured dog I brought in, who again, could not have done anything to her or her staff, because she was fully muzzled. My boyfriend tried calling again, because on top of this we were charged an exam fee, even though they refused examination, and they hung up the phone when we asked to discuss this. He then went to the office to discuss the bill, as we didnt feel it was fair that we pay for a service you declined to give our pet, and didn't treat her with the same standard of care all animals deserve. Instead of speaking to him about this, as soon as he said his name to the receptionist, they threatened to call the cops and let us know we were "fired" as clients. I have never been more heartbroken with how my dog, myself, and my partner were treated in this process, and I would've appreciated honesty through this. Over the phone, the vet tried to tell multiple stories that were compeltely untrue about my and my dog's behavior, and couldn't offer any explanations for her actions. Truly, this situation was escalated out of control by Dr. Vander Broek, and if they were unable to accommodate my reactive dog, they should've said so. I wholeheartedly believe if she wasn't a pitbull mix, we would've had a better experience, but I don't think they had any intention of helping us. If you cannot treat every dog, regardless of their situation with basic decency, you shouldn't be a vet.

i have come to Capitol Animal for approximately 30 years for 3 golden retrievers. The doctors had…read moreexpertise for cancer treatment and care , for dentals , for spay and neuters. The doctor knew I would do better if I could come visit my dog after surgery just for a few minutes . They go above and beyond for everyone!

I went in originally with the complaint of lice and needing a Bath preferably a medicated Bath to…read moreclear out any possible fleas and ticks. 8 hours later I went to pick up my cat and it appeared nothing had been done he still had bloody crust around his ears and he was still filthy. I asked the front lady why the bath wasn't done. She went to the back I clearly heard a man's voice in the back saying they "just didn't have time" so she came back out and started to explain that the vet wants to see if the oral med they gave my cat worked and he didn't want to bathe him in case it irritated his skin?? I asked don't you think dirty fur would irritate the skin? After about 20 minutes of going back and forth and explains that what she was telling me made no sense, she finally said she would keep him overnight and give him a bath in the morning. The next day I went to pick him up he was wet and still smelled the same and was still filthy! Beyond frustrated with the lack of everything I just paid and took my cat home just to reschedule the same treatment at another vet that said he should have had a medicated bath to help with the lice and any other bugs that may be on my emotional support animal. NEVER AGAIN WILL I GO HERE

My cat died because of them…read more I brought my cat in who was not eating or drinking (he was 6). They kept him for 3 days, I was told "dehydration", sent home with crazy expensive food that he barely picked at, and I watched him RAPIDLY waste away in the comfort of my own home, where he passed away with me 2 nights after I brought him home. Moving forward - got a new dog. She's small and feisty, but as long as you respect her bubble and earn her trust, she warms right up to anyone. I was at a shared appointment - my mom had her dog, and I had mine - same room, just to have a quick thins done for both. While My mom's dog was being treated, Dr. Shlenker came in unannounced, walked right over to my dog who was facing me on my lap, and jabbed her with a shot - no notice. My dog LOST IT. The entire thing was HIGHLY unprofessional. Not to mention, when we were greeted initially, it came with a lot of attitude and absolutely NO effort to help my "more than vocal" jack russell comfortable in possibly another area. Since they moved - quality in care has TANKED. Prices have gotten absolutely OUTRAGEOUS, so for the horrendous cost (of ANY treatment/food) paired with absolute GARBAGE care..........we are SOOOOOOOO DONE. My family has been going their for years - maybe had 10 pets there over the years? I wouldn't recommend my worst enemy to them now. They run like a careless factory and nickel & dime you for the most ridiculous things. I've actually spoken to several other PAST customers recently who shared similar stories about pets getting horrible care, randomly dying, employees being heartless and mean. I will NOT be back. And I HIGHLY HIGHLY HIGHLY encourage anyone else to spend time looking elsewhere. There are plenty of other vets in Lincoln that offer far superior care & pricing. Clocktower has lost the pot. STAY FAR FAR FAR FAR away.

they have provided excellent care to three dachshunds I have taken to them during the last several…read moreyears. They have very efficient and caring employees. About 3 years ago one dachshund,12 yrs old, was having heath issues.The doctor was so patient and forthcoming discussing our pet's end of life care. We are so grateful for how the doctor and staff helped us during this difficult loss of a special pet.

Excellent Experience Well run office with friendly &…read moreknowledgeable staff Both my pet & I were made to feel very welcome & cared for Complete exam diagnosis and meds were very reasonable cost wise Will be taking my dogs to Vetco again

We went in to get our cat Marley chipped and they were so kind and attentive. Mars gave them quite…read morea hassle on his exam when they went to check his ears and palpate his stomach but they assured us it was no worries. They had to take Marley to the back to get the chip in, as they needed more hands on him since he wasn't cooperating. We felt awful but they got it done and said they've absolutely had worse and not to worry. The vet gave us a thorough rundown, talked to us about his preexisting medical issues and helped us overall understand deeper more about him and more options for him than any other vet had. We felt very cared for and like they cared about our cat and his comfort deeply. Getting him chipped with the free wellness exam was $42. Overall we were very happy with the service and would go back again happily.

I am a longtime client of Yankee Hill Veterinary Hospital. I raise service dog puppies for people…read morewith disabilities. The vets and staff are always willing to go the extra mile to ensure that my puppies receive the very best care. I have referred many pet owners to this hospital as well, and all have received excellent care and service. I will continue to recommend Yankee Hill and would recommend that you consider them, too.

If you love your animal, I would suggest finding a vet that actually cares. Took them 3 days to…read morecall me back with results that were concerning to my pet's health as well as me calling twice to even attempt to talk to her vet and getting ignored. Followed by getting all her paperwork and finding out her vaccination she received was expired when it was given to her. I then called and asked to speak to her vet, when he had time, and received a phone call from their manager who was nothing short of condescending and rude and dismissive and was not allowed to speak to my vet regarding the health of my pet. I would suggest finding a place that understands they are taking care of a family member and not constantly trying to upsell meds/acupuncture and keep your pets sick and coming back.

This is the best vet for later hours, other than Emergency Vet. I went here for years, back to…read morewhen the Pitts owned it, and I loved several of the vets over that time. They would do everything, including maybe being late for the next appointment, to help your sick pet. They would personally call back to answer questions. Since they've sold out to a corporation, EVERYTHING I loved about it is gone. They used to have several pets they would foster if a client passed away etc. You knew they would find them good caring homes, so I asked the last vet I went to there if they would help with that if I needed them. You would have thought I asked him to be a sperm donor, he was so appalled. Of course, I felt like a prize moron. Maybe he could have just explained that they couldn't? I ended up tracking down one of their past vets, and moved to where she went. It's been years since I visited, and maybe I'm not being fair, but it was really traumatic losing the small-town feel of that place. Another casualty of COVID? The one place I really knew I could count on to care for my pets even if I couldn't.

I had to have my sweet kitty put down unexpectedly and called for help. Even tho " Stripe" was nit…read morea patient there we were treated with so much compassion from every employee there from start to finish. They got us in immediately and were very compassionate from the first phone I made until we left without ' Stripe". Dr Hillman was so gentle and loving with my cat and had many words of comfort and we did not feel rushed at all. If and when I decide to ever get another pet I will definately be coming to Pitt's for their care. Thank you so much for making this extremely painful experience more tolerable. Your entire staff was awesome

Dr. Jim is the very best in Lincoln!!!! He is patient, compassionate and so kind! We have been…read moretaking our pets to him for 40 years.

I do not recommend this hospital for pet dental, they are friendly, but aggressive when it comes to…read morepulling your pet's teeth. Their kind pressure ended up with every tooth in my pet's mouth pulled!

great friendly staff and doctors. We have followed Dr Hansen from previous clinic to her own here…read moreat Southridge. It started with a new Great Dane puppy visit and when the time came, she was with us at the end as well. Very confident with everyone's care and knowledge.

I really loved going to South Ridge. We were a patient for 2.5 years for our cat and dog and we…read moreloved every staff member there. We moved out of state so we unfortunately don't have the privilege of going here anymore. The receptionists were so kind and helpful, the techs very loving, and the vets so knowledgeable and caring. Whenever there was an immediate issue they always squeezed us in and would chat with us on the phone at anytime when we had a medical question. They always took you one step at a time, not rushing every single test and X-ray out there when it wasn't necessary. Our corgi is very vocal and doesn't love being touched not on his terms and they were so understanding and patient with him. We even had him groomed here and they did his nail trims often -- they were perfect. Thank you South Ridge for your trustworthy care!