Tom's towing is fricken awesome!! Guy was here within 30 minutes. Helped get me out of a pinch with my truck and trailer. They have top notch equipment and offer top notch service. read more

Tom's 24 Hour Towing - Truck stuck in the mud on a concrete block. - Towing Near Me - Elkhart, Indiana

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Amazing experience with Tom's 24 hour towing! Arthur should get employee of the year!! We had a tricky tow out of an 80/90 rest area to a very tight driveway drop in White Pigeon MI 30+ miles away. He was the best in explaining what he was doing and he took great care to not put his wheels on the grass at the drop. Finally a nod to thank him for his service to our country 1987-1991! read more

Tom's 24 Hour Towing - Towing Near Me - Elkhart, Indiana

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Fast, efficient, friendly customer service. I couldn't have asked for a better towing company when I had an emergency with my vehicle. This is how towing should be across America. Thank you Tom's for making a bad day better. You guys are the BEST towing company hands down. Yes, you may be a little bit more in price compared to the other guys, but the quality of service you provide outweighs the price tag. Thank you, Emily read more

We locked ourselves out of our vehicle at a northern Indiana I80/90 turnpike plaza. We called the Indiana State Police and they recommended Tom's. Tom's dispatcher was friendly and gave us the price over the phone upfront ($85.00). The driver arrived within a reasonable period of time and quickly opened our vehicle. He was very professional and gave us a receipt via paper copy and text for the quoted price. We would recommend Tom's 24 Hour Towing. read more

My truck was towed there after a bad accident. They tried very hard to keep me from seeing my vehicle after two weeks. Insurance company was paying for storage. My truck burns to the ground which I believe they did for insurance scam. This place is very shady and recommend staying away. They have no customer skills at all. Even after they were payed $1000 from insurance company they send me a certified letter stating they are seizing my truck on mechanics lien if I don't pay them another $1000. Trying to double dip off me and insurance company. If you have a choice on towing stay away from this place. read more

We had a flat tire on I-80, roadside assistance was able to dispatch Tom's- my passenger's Family has a towing business so they were warning us it could take some time getting someone to us going through roadside assistance- Roger with Tom's got to us in less than 30 minutes AND had our tire off with the doughnut on within 30 minutes of his arrival- he was kind, polite and efficient. I would highly recommend this business. Very professional and we were very thankful Roger! read more

If I could give one star I would. I called at 1pm to have my car towed to the mechanic. I waited and waited and waited. Then at 8pm I called and inquired. First they said they had no records of me calling, then they said they tried to call me but I didn't answer which is false. Then they told me my address was wrong.... I was sitting in my home all day waiting. Then they say they can't come until tomorrow, supposedly it's 24 hrs. read more

Toms towing recovered my stolen vehicle, overcharged me to begin with, didn't want to even cooperate. My wheels were yanked off my truck, they charged me $70 to hold up my truck to put the new tires on, and the very next day called me at 9:30 said if they didnt have it off their property by noon they were gonna charge me again When they plowed their parking lot they covered my truck and had to dig it out. I wouldn't suggest this company to my worst f-ing enemy. Trying to do anything to keep my car. -10/10. In the process of getting ahold of BBB. read more

This place is extremely Racist/Prejudice of people of color! Beware of the older woman at the front desk. I'm not just saying this, we have proof. our car was towed away from this place...we saved up money and came to pay them. Immediately they were aggressive, they wouldn't answer any questions we had for them. And they charged us $800 dollars for having the car for a week. It took them 2 hours for them to give us our car after we already paid them. We had to threaten to call the police for them to give us our car. And to top it off when they gave us our car back they broke my tie rod on my vehicle! im begging you guys stay away from them, and if they happen to get your car...BUY IT BACK IMMEDIATELY!! YOU HAVE BEEN WARNED! read more

Service by the driver was great. Price for the tow was ridiculous. They rip you off while they have you stranded. Since my tow, I talked to 3 other services that would have done for half the price. I will know better going forward. read more

Tom's saved us in the middle of nowhere on a Friday night at 9 pm. They showed up as fast as they could and the driver was friendly and professional! I had my wife and my dog with me and they took us straight home and saved my weekend! Definitely will use them again! read more

What a joke of a company! Yeah, they get the job done.... With minimal effort and a complete lack of courtesy for the customer! They were very friendly and seemed like genuine nice people, until the second I couldn't turn back and tell them to eff off. The drivers are ok, just the "ladies" in the office that I am referring to. I have never seen anyone so confrontational and standoffish about everything in my life! She takes anything you say that isn't "yes ma'am" as a personal attack on her character. The quoted price changed in the 30 minutes between calling and looking for a tow and paying for it at the office. Then after explaining how I brought X amount of cash because thats what I was told it would cost and that I had to go back and get the rest, she seemed soooo very proud of herself that they would be closed by the time I got back, so i'd have to come back tomorrow and bring even more money to pay their storage fee. I realize tow companies work with irritated and irate customers all the time, but their office crew really needs to be able to distinguish between a paying customer that CHOSE their service, and a paying customer that was towed by the police for whatever reason. I want to be very clear with this so the drivers don't catch flak. The driver was great, nice, helpful, and did a great job with my truck, no complaints about him. The office crew, however, needs an attitude makeover and customer relations class or maybe even just learn how to act like a grown adult instead of a snotty little girl that wields too much "power", and makes sure you know that if she doesn't like you, for whatever reason, you will not get your vehicle back without paying her "tax". Oh, and maybe its a personal preference, and i'm blowing it out of proportion, but having someone go through an entire conversation with you while having their bum glued to their seat and never taking their eyes or fingers off their computer is degrading and ridiculously rude. If they ever lose their police towing contract this company will be out of business in no time if they treat everyone the way they treated me. read more

We broke down on 80/90. After calling several tow companies, the IN State Police dispatched Tom's, who has the state contract. I asked the Police Dispatcher about price and she told me that Tom's was right in the range of all the other tow companies. Ok. I could have objected to Tom's and gone with a company of my own choice but decided to follow it through. While the vehicle brought to tow us was more than adequate, the reason for it's oversizing and newness became apparent the next morning. While nearly every company quoted me around $150 for the tow, Tom's charged me $190. And the overnight parking that almost every other company said I could have free as long as I came the next day,Tom's charged me $25 for. And when I came the next morning with a trailer and asked Tom's to push it onto the trailer with their car mover, they said it would cost $10. So, while the tow itself was about 25% more expensive, the other things that go along with it tacked on another $35 or just about %20 of the tow cost. Together, I overpaid about $75 on what could have been a $150 tow. With that said, the driver knew what he was doing and there was never a moment of doubt in my mind that he was more than capable. I have used other tows before though and I would say the same for at least 95% of the tow drivers I've encountered up to now, so... Ultimately though, we got the car safely to his lot and although he didn't have to, he let us wait in his office until a taxi showed up to haul us to our rental. I did have to listen to a very stern warning about how he was required to run a title lien search if we left the car more than three days and that would cost extra- kind of like the cranky neighbor warning neighborhood kids to stay off their grass. Just sour. If not for Tom's gentle (?) gouging, the fact that we had to wait almost an hour the next morning as we watched the guy moving the car driver putting around (even though there were only two or three other cars, ours was parked at the farthest corner of his storage lot), and the general feeling from the guy working in the office on pickup day and the driver on tow day that we were car abandoning deadbeats, I would have no reservations about recommending Tom's. They got the job done, but so has every single other tow driver I've ever had to hire. Apparently Tom's has the state contract though and I guess that's why the Highway Patrol calls them. You'll have full confidence in that big shiny rig they bring out but you will also pay for it. I won't call them again if I have occasion to hire a tow truck simply because of the cost factor. It's just a series of tacking on $10 or $25 wherever they can knowing that you're in a pinch. read more

They were great Immediate phone response. Courteous truck driver. I inadvertently left a backpack outside the car, which the driver noticed and put in the car for My retrieval read more

Tom's 24 Hour Towing, Elkhart, Indiana overcharged our company by $200.00 for one tow. It was Friday, late afternoon and Mike, the owner, was the one who towed our company van back to us and then took advantage of an unaware delivery driver. Had two other tow companies review the bill -- both said it was way too high -- should have been as much as $200.00 lower read more

Literally if I could give this place no stars I would based on customer service alone! The rudest woman works in the office! Showed up with my best friend to get her car out of impound with 20 minutes to spare (because they close at 10 am on Saturdays which is the dumbest thing I have ever heard) then We showed her the confirmation email they sent me for insurance and she stated that she had to have a hard copy of the insurance id card (when she simply stated proof of insurance on the phone earlier that morning when I called to see what time they closed) so I asked her if I could email it to their email and she said no. Then we called to have it faxed because she said we could do that & the insurance company said they were backed up so it may take a few minutes & she's said she's not waiting for it & basically kicked us out of the office. I work in customer service and I couldn't fathom treating someone that way! It's really disgusting & the funny thing my friends & I noticed is she is Hispanic & if you speak Spanish (like the family that came in after us) she will treat you better... Good luck using this place! read more

Scott from Tom's was awesome! We were stuck on the side of the highway with a flat tire on the trailer. He showed up when he said he would and took care of our problem promptly. Many, many thanks! read more

BEWARE of Tom's 24 Hour Towing if you are stuck on the toll road. They apparently have a deal with the state police and are called for accidents and break downs on the toll road. This is basically a license for highway robbery. They are all about money and care nothing about people. They left my great aunt and cousin on the toll road for 3 hours after they slid into a ditch in the rain. They stopped once to say you aren't hurt...we'll be back. they then charged them $200 for a 10 minute job using a chain to pull the car back onto the road after that 3 hour wait. The tire appeared to be low and the cause of sliding. My cousin asked that he change the tire. He stated he didn't have the tools and put air in the tire. Really? Not the right tool? Tom's needed to get going to keep robbing people. Needless to say the tire went flat a few miles up the road. My cousin called her son this time.Please call anyone you can if you break down in the toll road...unless you don't mind giving Tom any extra money you may have. My aunt and cousin did not have this extra money to be cheated out of. I'm sure he could see that...no fancy car...2 ladies alone. SHAME on you Tom's Towing! Try caring about people just a little bit! read more