The team at Auto Import Specialist are wonderful. There are places that will either talk down to me…read moreor purposely use terms that I dont understand. These people dont do that. They made sure i understood what was wrong and that I understood the problem. They also didn't automatically go with the highest priced repair but tried why was less expensive first. I truly appreciate everything that they've done and will continue to use their services.

I found Auto Import Specialist a few years ago. After receiving completely awful service for my…read moreMercedes at the local 'beep beep' dealership, I needed a service center that was honest, fair, and that I could trust to work on my E-350 wagon. I have to tell you AIS fits the bill in every way! The service is exceptional, the guys are very customer oriented, and the work is stellar. I have been around awhile, have had many classic cars, and have been to many auto shops throughout the course of 60 years of driving. This place is head & shoulders above most. Take your car here if you want to be treated with courtesy, honesty, and fairness & want good work and great communication. These guys, Mark, Jeff, Joe and all the guys in back love what they're doing ... and it shows!

Bernie and his team are the best! They are always so accommodating to my schedule and they have…read morevery fair prices. I don't even own a Toyota! If you miss good customer service and good prices, go see the Hart City Toyota Service Department.

Toyota has sacrificed their quality for profit, like many other businesses in the world…read more I would not recommend Toyota anymore. They use to offer good quality and service, but it has went down the drain fast in the recent years. In my 2015 Toyota Sienna XLE (new at the time). It had 35,800 miles. I purchased this new in October of 2014 from Heart City Toyota of Elkhart, Indiana. Here is the list of problems tht I had woth it: - On November of 2014 there was a recall issued for the second row overhead assist grips. They were replaced in January of 2015 at 7,800 miles. - It had a bad support bearing on the front passenger side axle that was replaced at 22,900 miles. - It is on its third transmission. The first transmission was replaced at 20,200 miles and the second was replaced at 29,800 miles. - The most recent recall, at the time, was on the side doors opening randomly. The recall was issued on November of 2016 and it is May of 2017 and Toyota still had not found a cure. - Cruise control lever light flickering. It was replaced three times. Noticed the first time at 7,800 miles. - Dash randomly freezes for about 5 minutes and then goes blank and resets to the default settings (it has happened seven times +) and Toyota still cannot figure out the problem. - Climate control shut off completely, by itself, without touching any buttons while driving. I submitted a claim to the Toyota Corporation and after four tries, they denied my claim of doing a 'buy-back' or providing a replacement vehicle.

The service department is truly terrible. I had by 2022 Ram TRX serviced hear through warranty…read more They replaced the front control arm and did an alignment via approved service through my extended warranty. It took them over a week to fix (it's a 3 hours job). The alignment was botched and the steering wheel was not straight when it was returned to me. When I called them back to correct the issue, the service advisor informed me I can certainly bring the truck back... but they intend to KEEP the truck until my previous bill was paid by my warranty company. Shocked, I called the warranty company to see what was going on. They told me the dealer would not accept their payment due to having to run it through through a credit card service (100% of 3rd party warranties do this with 0 problems at other dealers). Apparently, Tyler did not want to pay the 3% fee for the transaction. Why this was not added to the cost (to me) I will never know. But Tyler would not accept payment and told me they would KEEP my truck until I PAID the full bill (I had already paid the deductible upon completion of the service that day). I wrote to the Service Manager with this problem, hoping to find a solution that worked for everyone. No reply. I emailed the General Manager. No reply. I then emailed Scott Tyler directly to tell him how his customer was being treated, because if it was my business, I would certainly want to know. No reply. I told them all in my email that I was reaching out to correct the issue in order to not have to do what I am doing today, which is share negative feedback with all social media and RamCares. Since there was nothing after several weeks of trying, here we are. And my steering wheel is still crooked, which I will now have to pay someone else to fix. Horrible service, incompetent employees, management, AND ownership. Take your money elsewhere so you don't have the same experience.

Service department customer service is aweful just going through a routine warranty check an the…read moreguy at the counter an I quote from the dealership I bought my car from she said he was a dick will never take another car there drove to south bend got two cars scheduled no problem they won't get a dime from me ever again.

Excellent quality response. Cost effective. I would use them. Pre purchase inspection.read more

Returned my call promptly. Although D&B could not help me with my problem, he was very generous in…read moregiving me a referral of someone who may be able to help.

Everyone, especially Dallas was so friendly and helpful. I was stranded in my RV with a flat tire…read moreand they not only towed me to their shop and got tires delivered and installed quicker than others in the area, Dallas got me connected to a hotel and took me to and from the hotel. I highly recommend this business.

Cannot say how thankful we were for Danny! He came out at 1:30 in the morning ..in the rain, to…read morefix a flat tire for us and charged a very fair price! I had just recently heard a horror story about a road side assistance charging a ridiculous amount..not this place..Quicks towing did a GREAT job!! Thanks so much Danny for helping the "old man" out!!!!

Brian, the owner, is fantastic! Very friendly, honest, and insightful. He and his team identified…read morethe problem, replaced the part, got my vehicle in and completed all within the same day, and all at a very fair price. We've just moved to the area less than 2 weeks ago and I've already found my go to mechanic!

I have used Auto Village for a long time on my 2016 Honda Civic and the work was excellent and all…read morethe employees are the best! Recently my ex-husband took in his 1993 Ford Ranger truck with over 300,00 miles on it with so many problems as you can imagine. No other auto service center could fix any of the problems!! Auto Village got it running like a dream and now we are confident we will have another year of use from it. Their prices on every thing are the best/lowest around!! I highly recommend them to all!!

I was an ASE certified technician in 7 areas yrs ago, later put myself through purdue and spent my…read moreremaining career as an automotive engineer to the big 3. My health is waning so i avoid doing major maintenance on our vehicles, and took my wife's diesel golf to gurley leep (dealer) who seriously messed up repairs on 2 separate occasions, causing me to repair gurley leep's "repairs", a bit pointless. We tried a few shops around town and i checked their work to my dismay. We tried Wise and i cannot complain. i haven't given them enough work to comfortably rate 5 stars but i can say I trust their work more than the dealer from which we bought the car when brand new.

Wise Choice Auto evaluated my issue quickly. Team kept me up to date on their progress with an…read moreestimated time for my repair to be completed. Work was finished quicker than expected. Vehicle is now running great. Wonderful team and great customer service.

I live in Indianapolis and my car started overheating while I was visiting my boyfriend in South…read moreBend. I was super worried that I was going to have to miss a lot of work but Avenue automotive was able to get the job done within 48 hours (and right before Christmas). I am so grateful for these lovely people, everyone was so friendly and helpful. The price was even taken down when I mentioned I may have trouble paying for it. I really appreciate these generous and kind folks. They took what could have been a bad situation and made it manageable.

Needed an oil change quickly before a trip and when I called several places they were too busy to…read morefit me because short staffed in any of the 3 days I had left before my trip. So after reading reviews, called Avenue and they said they'd fit me in if I could leave my car for a bit. I did just that. When I went, they are so nice!! Super friendly & I loved how they treat their customers and each other. We talked about how hard it is to keep workers now & he said you have to treat them right. Isn't that the truth! Love that!! Highly recommend.