Fit me in their schedule, did a great job, a/c works great!!! They are friendly, honest, careful…read moreand skilled!

Ok. I have a transmission issue…read more Brought it in to determine the root-cause. They found an old (not cleared) thermostat problem that I fixed a year ago. It didn't totally close, thus not allowing the Cat o get up to temperature quickly enough. I replaced for $25 and 45 minutes, easy. Check-engine light disappeared. But obviously the code locked in. And also they said I needed a full replacement transmission. Which I don't deny may be required. , sorta. I am 71 years old, done professional car work since 17. The ONLY reason I am not doing this myself is age. But that said, before I would tear down anything I would already know what component is bad. A valve, cam sensor, etc. My symptoms are of a valve-body stuck valve, causing the clutch(s) to not fully engage. Thus I wanted a more concise explanation for why I should give them $5,000 - $6,000 to replace the entire Xmission. I really should have had a talk with the trained mechanic that could go into depth about the detailed reason it is giving me problems. But I got the worker at the register explaining the estimate to me. I have 100% confidence she has ZERO true mechanical knowledge/training past what to say. She should have called the Tech to talk to me. Had that happened I would have set an appointment to have it replaced. But given the weak thermostat ($330) ghost diag, I had zero confidence about the rest of their work. Reminds me of "give a kid a hammer and everything looks like a nail".

I had my car towed here when it became disabled on the highway. 3 times I was told the cost to…read morerepair. Each time the service change with additional cost. Then I show up to get my car. The service and charges have been added to without consent. I drove to car home and the same problem occurred. They had the car a month before offering me a quote the first time and a month this time. The car still isn't ready and I can't even get a callback. I think that says it al. I would encourage people to go to another place.

I left my honest negative review on this company's Facebook page, as well as my first personal…read moreFacebook page and a few group pages that I am on this morning. I get a threatening text message from somebody else from this company threatening to sue me which they have no grounds and my reviews have now been taken off of Facebook and I have been suspended from Facebook pages. They have silenced me because they are mad that I called them out. They somehow got to one of the admins and I have been blocked from posting my review. This is my original review: am disgusted by the disrespect I just recieved from Autoworks Of Knoxville. I am not one to leave reviews however I feel this is necessary to put out because of how I was just treated. Today is July 11, 2025. I called this place on Wednesday because I needed my front brakes and rotors replaced my Husband and I were calling around a few places to get quotes. I spoke to the lady that answered she said let me get your number. I'll get you a quote sent over. 24 hours later, so Thursday she still had not gotten back to me so I called and said "hey I'm not sure if I miss something. Can you get that sent over because we really need to get our car in." She then asked for all of the information that I had previously given her the day before when we spoke (I also found out that my husband had called them on Tuesday of this week and he never got a response.) So I re-text her all the information they give me a quote. My husband and I are thinking on it. We called a few places to get quotes and everybody was right around the same price. $1,700-$1,800 These people could get us in the quickest so I started asking some questions about how long our car would be out because we have kids. It's our only driving vehicle and if we could bring our own parts to try to alleviate some of the cost. I was informed that they will not put parts on that are from somewhere else so we discussed it and seeing as though all the prices were about the same, we figured we would go with these people so I reached out again and I tried to ask them another question and my messages kept getting left on read ---she had her read receipts on----She was reading my messages, not answering. So three hours later, I try to follow up with my question again. She reads it and she still does not respond. From 9:30 am to 3 pm i messaged 4 times. It was not until my latest message calling them out that i got a reaponse. I Decided to call one more place (Fisher Tire) and this place was going to be less than $600 to do this job! So three more hours go by I find a cheaper place and I decide to reach out to these people and let them know. Hey, I'm not sure if you just don't want the business (because its now been 6 hours she' read the messages but she's not answering me) or what the problem is but I found somewhere that is only charging $580 so I'm a little off putt by the fact that your price was almost $1800. I feel that you guys are scamming people and I almost lost out on $1200 and I think that's so morally wrong. She then proceeds to get mad that I'm texting her personal number which I had no idea. I'm just responding to the number that texted me and she starts to get very angry and saying they already put me on the schedule for Wednesday even though Tuesday was the day they had available. And that I was gonna be bringing my own parts which she told me I wasn't allowed to do that and she's trying to say that I'm confusing her ---- she deleted these messages. I did not think she was going to delete them so I did not screenshot them in time. She then told me that I need to stop texting her because she's getting pissed off , yes she use those words "you're pissing me off" is what she said (she then unsent those messages within a couple minutes and I did not catch them in time) but you can see that there are three messages that she unsent because they were rude and aggressive towards me. She tells me to stop messaging her personal phone and block me. THEN SHE CALLS ME!!! And starts yelling at me on the phone. Of course she does this because i cant prove it. I tried to record the phone call but my phone was not doing it and it went so fast. I do not know why she feels It's OK to have this level of unprofessionalism and disrespect to a customer just because i called them out for almost stealing $1200 from us. They got called out for this outlandish price, they got angry. I would not recommend this place to anybody! Not only are they overpriced but they are incredibly rude.

Did not have anyone to do diagnostic until week passed…read moreWilling to schedule me the next week if didn't find anyone earlier.

My go-to garage for my Porsche Boxster S maintenance and repair Highly recommend for honesty and…read moreprofessionalism.

Local content creator here in Gatlinburg The Gatlinburg Hussey on Facebook YouTube IG and I took my…read morecar here a few months ago for a check up and they were great I wasn't there long either, so consider that too lol

Tony and Jim have a customer for life!! Honest, clear and transparent. I have a Chevy Volt that…read moreneeded some work done on it. Jim trouble shot the issue, found the issue, and gave me the easiest and most cost effective solution. I was fully informed, and felt confident in their advice, and got my car back in no time. It feels great having a good, reliable and honest car mechanic that I can rely on. Highly recommend!

DO NOT COME HERE! They will SCAM you!!!…read more I brought my car in to get a diagnostic on the air conditioning not blowing cold at idle. They came back with the quote pretty quickly. Of course I assumed AC work may or may not be expensive depending on the problem and after receiving a high quote I needed to run it by my husband. Also come to find out they charge mostly the labor because we found the parts I needed online for $215. (My quote was almost $1600 not including the money they robbed me of) They said they still needed to charge me ($217) because they topped off (it wasn't empty) and recharge my ac. I didn't ask them to do either of those things, just to run a diagnostic which I would have paid for if there was a cost for that, no problem. I asked the man at the counter if doing those things was going to temporarily help with the cold air and he said yes. A lie. Come to find out because my issue is my compressor, recharging and adding more Freon was a total waste of time and money. That's $217 wasted on something I didn't even ask them to do. I imagine they won't be willing to refund me so all I can do is try to help someone else to STAY AWAY FROM THIS BUSINESS!!!

First thing when I walked in, the big guy that was at the front desk, was a jerk from the start. I…read morewasn't going to share my experience but I feel like it was after spending $ 1,400.00 for a wrong part that they ordered, had my sons car for a week, still not the right part! To put it mildly, I got screwed big time.My husband was not happy. We found a honest, trustworthy and fair priced company and a mechanic that has been wonderful!! We will NEVER AutoPro touch anything of ours again. Lesson learned.

I absolutely love this place! The staff is extremely friendly and very knowledgeable. Their…read moreprices are very well-priced, and they always keep you informed of your vehicle. Jackie, who works the front office, is awesome and they met my timeframe of getting my vehicle back to me when I needed it.

This business sent me a text to offer appointments for services. I made a special trip to meet the…read morenew owner Shal. I explained what I needed my brakes replaced. I asked if I dropped off my vehicle on Sunday (Easter Sunday) if he could get it done on Monday. He said yes. I explained that I would pick it up after work (3:00).Again he said it would be fine. I had a friend drop me off. On Monday I called around 1:00 to check to see if my vehicle was ready. Stephen told me it would be ready in a "couple of hours". I asked so if I come around 3:30 it should be ready. He said yes. At 3:00 when I got home I called again expecting my car would be ready and I wanted to get the price so I could bring enough cash. Stephen again answered and told me "it was the next one in the bay". They close at 5:00. The last thing I wanted was a rushed job. Plus I felt lied to. There are many other shops that can replace brakes in my area. I will avoid this shop in the future and save myself time and frustration. Plus I don't want anyone rushing to get my car ready. After I got my key from the office I caught Shal to explain my disappointment after I took so much time to get this vehicle dropped off and picked up by another friend. Neither he nor anyone in the office seemed apologetic nor care that they didn't get my car ready as they said. Too bad so sad was their attitude. That's my attitude as well as I will move on to another service center that appreciates their customers and their business. And I would certainly not refer any one I know here. They are too busy for us anyway.

I have been getting my cars serviced here for over 20 years. They are honest and will tell me what…read moreNEEDS to be fixed now and what can wait a couple of months. They have the best tire prices and will help you pick what works best for you, your driving style, and your budget. I also appreciate a ride home or to work while they work on my car.

Got new tires here and have had a rotate/balance done as well…read more Staff is friendly and quick to help you when you arrive. If they can get you in they will. They have a few chairs in the main area but it would be more ideal if you had a ride to leave from someone else or use their complimentary shuttle service. Prices are reasonable and the service is usually quick. So reviewing from the tires-only standpoint I would recommend. If I ever get service done to anything else I will update the review.

Great facility. Fixes what's necessary. Does not overcharge. I am very happy with the results.read more

I would never take your car here for anything other then a basic oil change. They are terrible! I…read morewent in multiple times with an oil leak, the first time they said they thought it was two front seals to the transmission and changed it for $200. Then it was still leaking so they told me it was the rear seal and charged me $500 to replace that. Then it was still leaking, I took to a place that knew what they were doing and 10 min later told me it was my torque converter. Now I'm out $700 and can't afford to fix the actual problem. Do not go here unless you want headaches.