I had to drive for four hours to pick up belongings for a friend whose vehicle had been towed. Not…read morerealizing the tow yard was closed on a Saturday, the amazing gentleman who helped me was willing to meet me at the office anyway to give me my friends, wallet and paperwork out of the vehicle. He made a very stressful week so much easier by helping me when no one else could. Would definitely recommend this business to anyone who asks.

This company preformed a miracle to rescue us and our truck and rv from a precarious situation…read more They came on a Sunday (which was a blessing itself). They were there at the time they gave us and stayed with us until we were safely on our way. We are so very thankful! I would highly recommend this company for quality service, ingenuity, and great customer service!

Excellent, efficient, professional and they know what they're doing!!…read more They get things done quickly with no hassle!! Totally recommend!!!

Bob was great. He switched gears without hesitation when we discovered that the order from AAA was…read moreincorrect. Great attitude, very fast, and even shared some good tips about the car. Highly recommend.

Had a problem with my car's battery. I was worried it was something much worse as my car was having…read moretrouble starting. I brought it by here thinking I was going to be in for a lot of money. Guy spent a few minutes looking at the car and said he though I just needed to replace something on the battery connection. He did it for free in maybe 5 mins and I was on my way. Probably the best experience I have ever had taking my car to the shop lol

Good service, responsive to what I had asked for, good price and good communication. I would…read morerecommend this shop to anyone in the Walla Walla area.

They towed my car through AAA and communicated with a timeliness, arrived,hooked up amd delivered…read morethe car as promised. ​

Called Villegas wrecking and recycling and the gentleman who runs the business gave me a good quote…read moreon a tow, he showed up at the time he stated and loaded up my suv that broke down on my drive to work. second time I used his services was to tow my car to a mechanic shop. His price was very reasonable and it was done in a timely manner.

BEWARE. My daughter took her car in because she thought she needed the brakes done. This place told…read moreher she would need pads and rotors plus they charged for the inspection. I had her get a second quote and the second place told her the brakes were fine. In fact they were only at 50%. Lutrells tried to take advangtage of a college student.

CONSUMER BEWARE: I will never go back to Luttrell's. I took my 2006 Lexus in to repair my faltering…read moreair conditioner. At the outset I told the person at the desk that I had a check engine light for a code indicating that the evaporative fuel system had a leak. I told him that if the code (P1420) was still the same to do nothing further. After a few hours, I received a call from the same person indicating that I needed a new air conditioner compressor and that there was a small leak from the condenser. When I picked up my car, I was billed a total of $166.62 even though no repairs were performed. $75+ was for looking at the check engine light. The code, which was the one I told them about, was not even erased. I am no mechanic and, in fact, I have very limited mechanical ability. However, it is very easy to check these codes and erase them. I took my cheap code checking device from AutoZone and timed how long it took me to plug it in, read the instructions, and erase the code. It took me 3 minutes. At the rate Luttrell's charged me that is the equivalent of $1500 per hour. What a joke. If I had been told I would be charged $75 plus tax to look at the engine light code, I would have declined. If the cause of the check engine light had been diagnosed, I wouldn't have a complaint. However, in my experience a reputable company would not have charged anything for such a minor task as checking an engine light code and doing nothing more. I had no problem paying the cost of diagnosing the problem with my air conditioner. However, the estimated cost of repairing my air conditioner was $4500+. I decided not to authorize the repair. I then went online to get an estimate of the cost to replace the compressor. According to one site, the estimated cost for our area was around $2200 for the compressor. Assuming the condenser was included in this estimate, that would cost another $800 for a total of $3000. https://repairpal.com/estimator/estimate-results. Another website estimated the cost at $2400 for the compressor and $725 for the condenser for a total of $3125. https://www.yourmechanic.com/estimates/lexus/rx400h/ac-compressor-replacement. Draw your own conclusion whether you should trust Lutrell's estimate, which was roughly $1400 higher that the second estimate. So end the end, I was charged a total of $166.62 for "diagnostic" work, which included $3 for undifferentiated "shop supplies". While repair shops vary, I would note that I recently had my Toyota pickup serviced at Master Auto Service down the road from Luttrell's and the total cost was $200 below the RepairPal website estimated cost for the work that was performed. If that shop worked on hybrids, I would go back there in an instant. I will never step foot in Lutrell's again.

Sunday afternoon my 2001 Subaru started acting strangely as I entered the highway, so I turned off…read moreon Wilbur and made it almost all the way home before it died. The speedometer and tachometer needles had quit working as had the turn signals, but the dome light and windows still worked. The engine would not start. I called AAA and they sent Jose from Kyle's Towing. They estimated he would arrive at 3:25pm. He arrived around 3:30pm, said the alternator probably needed replacing and told me the cost of it plus his labor, and that he would haul my car back to Kyle's (he had two more tow jobs to do) and could have my car repaired and back to where I live early that evening. Sure enough, it wasn't even 7pm when the doorbell rang and there was Jose. The fee was around $100 less than I had paid to have my alternator replaced 8 years ago at a different place! It was a pleasure doing business with Jose and a delightful surprise to have my car returned so quickly!!

I would never recommend this towing company to anyone. I was told they would be out to tow my…read morevehicle in 45 minutes. I was told by the person answering the phone (after waiting 1 hour 10 minutes) that she would call and see where driver ways and call me back. After 20 minutes, driver was still not there and I had not receive a callback from service. called service back & was told she had talked to driver right after I had called and he told her he was 1 mile away.(20 minutes ago?) She said she would call him back and let me know where he was. After 10 minutes and no callback, I called friend to come pick me up. Just before my friend arrived, he finally showed up and I let him know I was unhappy after waiting 1 hour 45 minutes. He told me not to be upset with him or he would leave. I let him know he could leave.

Excellent communication and service. Man of character! The need for 85 characters for yelp reviews…read moreare ridiculous.

I just had a terrible experience with Ray here at the Clearwater square apartment. I Friendly…read moreapproached him while he was slowly rolling in his tow truck through the complex, I begin with pointing out my car and explaining how I'm a HCA working a few hours a day, 3 days a week and that I have permission to park where I do, he was somewhat nice in the beginning, stating that there was no guarantee he or someone else wouldn't marked my car for towing (completely understandable) and he explained I needed to get with the office for a parking pass, (Ive mentioned this to office staff and it's not a high priority) as i agreed that something needed to be done to help us and them from wasting your company's time marking cars that don't need to be, he decides to interrupts me to tells me I need to take two steps back, that I came at him all hostile in the beginning... I was absolutely in shock. I sit here now writing this now wondering if I came at him hostile in the beginning, then why not tell me that when the first sentence came out of my mouth? I walked away baffled and wondering how did a simple conversation turn to a "hostile" one. I'm a 5 foot 5 woman in scrubs... Never would I ever do business with people who conduct themselves this way.

Made an appointment to get a quote to get some work done on my car. Dropped it off before open of…read morebusiness Monday because I had an appointment for Monday morning. Called Monday afternoon, they said it would be ready the next day, an then said that Tue, then We'd, finally got my car back on Thursday. Horrible communication, would not recommend going there.

I was in from out of town and had an urgent issue with my car. I was having a horrible time finding…read moreany place that could get me in the same day. They were able to see me within 45 minutes and took care of the issue quickly and the cost was more than reasonable. Staff was friendly and really helpful. Highly recommended.

Friendly and fast service! I reached out to this shop about getting my A/C recharged and to look…read morefor a possible coolant leak. After setting up a time to bring my car by, I showed up and he clearly explained the process and his pricing so there wouldn't be any surprises as to what I could expect. The guy was very honest and charged my AC right up to be ice cold again. He checked all of my tubes, lines, and parts than could relate to any coolant leaks and found nothing but said to bring it back if I have any issues. Overall, I had my car returned to me in just half a day and felt like the price he charged me was fair. He gave me an honest assessment of my compressor (likely one main reason behind my A/C issue at the age my car is at) and I feel great about coming back here if I ever need anything else.

I came in from Seattle during new years to see family, but while doing some local shopping the next…read moreday my car was making some uh-oh noises. I called and the owner was really helpful. I thought I was going to have to stay an extra day but he managed to replace all 4 of my break pads that day. He was very good at describing the problem and what caused it. Since the tires were off he rotated and pumped them up for free. It was also less expensive than I thought it was going to be. Overall a very good experience, if I have any car troubles in walla walla I am definitely coming back.