Went in with my bike with intentions to sell it, ended up getting pressured into trading and before…read moreeven talking to any sales man i walked around looked outside at their used bikes then made my way inside the store and the whole time i was in there couldn't stop but notice... Bad Biker Babe (Justin the salesman) being mad weird w his lil Bihh to busy playing "grab ass" to do their job also an employee i'm guessing... could've cared less but PDA at work? Inappropriate conduct of work? lack of professionalism? Having a whole team slack that bad and get treated low when you know its an easy process? Professionalism clearly isn't a requirement on the hiring checklist. If you're hoping for service, make sure you're not interrupting their flirting session & proves to show the level of business and management they got. Shop gets a 4/10 only Kawi 1k's

They got me in and out in a jiffy. Absolute great team to work with when I got my dual-sport. I'll…read morebe coming back soon for a dirt bike and and next dual-sports for sure! The team I worked with was David, Blake, Ron, and Angel!

Amazing experience on the purchase of my new Harley. Awesome team and great pricing to boot. Shop…read morehere last for sure!

Was there on June 20th with the RUSH RIDE. Had my oil changed and was charged $29.99 for syn oil…read more Syn 3 oil from Harley is $17.50 per quart, I don't understand the extra charge!! The oil filter was also $8.00 higher than anyone else. None of these prices were discussed a head of time or I would have declined. We did 6,000 miles on that trip but I had 3,000 to go before I needed service so I would have waited to find a more reasonable price without so many extra fees.

I called and was told that the service manager would call me back, but she never returned my call…read more I called a second time, and Mark said he would connect me to the service department. After 20 minutes, she finally picked up, took some information, and put me back on hold for a long time. Don't waste your time and money here.

I bought a used side by side, Arctic, Wildcat 1000x. I was advised to have it serviced by a…read morecertified dealer before using it, so I did. JMC was the nearest dealership to me. I asked them to give it a tune up, check for anything that might be wrong with it and told them it was throwing a code that I wanted addressed. They said that the code was an old one and cleared it, that it didn't need the crankshaft sensor replaced but that the plugs were fouled up so they installed new ones. I also had them replace the old oil and filter. They said that was the only things that it needed. When I got home I rolled it first ride out and was advised not to run it again until the plugs were checked because it was upside down. Upon taking it apart to check them, it appeared that the plugs were not new at all, nor were they the same brand. I showed them to my brother who's very astute about power sport products and he said that they were not new. He called the service department on my behalf. After a lengthy conversation with the manager it was made known that the technician only changed one of the plugs. They charged me for 2, and billed me for the labor for installing 2. He said that wasn't ok and they needed to refund me 1/2 the labor and cost of the missing part. He was told that I could come pick up a new plug for the one that I was charged for but they weren't going to compensate me for the labor. He asked to be put in touch with their district manager but instead the owner gave him a call... The owner said that they would not be giving me any compensation and that I could come pick up a plug. He yelled and swore at my brother and claimed that it was all an accident, that I was told that it was only going to be the one from the start. That WE were trying to get one over on THEM and it's not their fault... even though I WAS told that they were going to do both and got charged for both. The woman who I spoke with was very clear about it and I even asked her about how to avoid that situation in the future... Their shop is over an hour away from my house. The cost of the fuel wouldn't justify the drive vs the cost of the part. Moreover, I had expressly stated that it was a new purchase, that I wanted to get anything done that needed to be done and replace anything else that needed fixing. When we took it apart at our own shop not only was the job that I got charged for not done, the clutch/belt casing was broken with a huge hole in it, the seat release leavers were broken and the air filter was filthy. I would have gladly had all that fixed but they didn't tell me that those things needed to be addressed. If we had wanted to do the work ourselves we would have but we wanted it serviced by a certified Arctic Cat mechanic. Unfortunately we are doing the work ourselves and still got charged. Bottom line: they did shotty work, the owner was highly unprofessional and rude, sub quality/overpriced products and their "compensation" was a joke. Don't do business with this company . They will surely try to fleece you.

Got my ninja 400 serviced here. They were fast, friendly and got the job done quick. Seemed a…read morelittle pricey but I don't have anything to compare it too!

Came over to Moses lake to ride the dunes. Buddy stripped out his shift lever in the first 5…read moreminutes. He's got an old 91 kx250 so parts are hard to find. Came here not expecting much and these guys got us a shift lever with the same diameter and then ground the outside of it for us to make it fit. They really went above and beyond and really saved our weekend of riding!! Will definitely stop here again next time we come!

This is probably the smallest dealership I have been to but probably the best, too. I did not even…read morepay close to dealership prices for my truck. Jay made the entire process super easy and had all the paperwork ready to go before I even got there. The whole process of purchasing a car took about 5 minutes literally. I would highly recommend Cascade Motors. EXCELLENT buying experience.

Absolute shyster , sold me a car that had no working headlights , water pump leaking , brakes metal…read moreto metal and then wouldn't send me my title or plates , couldn't drive the car after the paper plates expired and j &r told me to never contact them again , I live 3.5 hours away from j & r so I guess it's gonna take a road trip and baseball bat to get a man out at home plate

WORST CAR BUYING EXPERIENCE EVER!!!! After looking for a…read morecouple of weeks, we found the car we liked. We thought Joe and his wife were trustworthy people. Joe told us this car had another 100,000+ miles left on it. We chose not to test drive on the 1st day we saw it as it indicated only 8 miles to empty.(This should have been our first clue) We did research on the vehicle that night. The price they were asking was fair ($10,000 out the door) The next day we drove the vehicle (they had put a couple of gallons of gas in it.) The car seemed to run smooth, shifted smooth. We purchased the car and signed all the paperwork. My wife drove the car from the dealer. 6 blocks is all it took for the car to shift odd and indicated a warning on the dash. She stopped, shut the car off and restarted it. Everything seemed fine again. We thought maybe it was possibly a computer issue. The next morning we took the car to a Firestone service center. They recommended we take the car back to Joe (as he is a good guy "NOT") We took the car back to J&R. When I pointed out the issue. Their response was "we bought the car as is and we could have taken it to a mechanic if we wanted to." "Sometimes these things happen" (I imagine these things happen quite often with these people) It was quite obvious they knew there was an issue with the transmission before selling it. There was no way they were going to take the car back. We took the car to the Ford dealership to diagnose the issues. Transmission had to be replaced. It was overfilled with fluid and had metal shavings in the oil. 5th and 6th gears were faulty. Cost us nearly $8,000. DO NOT BUY A CAR FROM THESE PEOPLE. IT WILL COST YOU!!!!