I've been coming here for years and have bought a lot of stuff here, never had a bad experience!read more

Their customer service sucks. I could not return defective merchandise for store credit I had to…read morewait for. Month for them to mail me a check. I will nit do business with them again.

They have removed viruses and replaced multiple screen covers on my husband's Samsung phone over…read morethe last few years. Always helpful with professional and fast service. Highly recommend this store for your phone repair. Fair prices are a bonus, too!

I went in to get a battery changed on a watch. The store is very clean. The gentleman that helped…read moreme was very nice. It took a couple of minutes to change the battery. I would recommend this store!

Traded some silver and gold- best prices in the basin. Izzy is professional, his staff are…read morecourteous creating an overall wonderful experience.

His staff lied about the quote, lied about calling me, and lied about when the ring would be ready…read more When I thought they were calling to say the ring would be ready, they were calling to say that it would cost $1K+ when I was quoted just over $500 for the sizing/soldering plus $50-$100 for the head. If his staff had been honest about the quote to begin with, it would have been different. But everything was last minute and when we would call, it was a different story with Nicole, who acts like every single day is her very first day to work any job ever. When I said I hadn't received a call, another girl called me to say Nicole wrote down a note that she had called me. Okay - then where was my missed call? Where was my voicemail? They had my husband's number too. There was also no other reason for her to call me other than to dispute me saying I didn't get a call and she kept arguing round and round about it. I finally asked her straight up if the point of her call was the call me a liar. She said that she was just calling to say that Isy would call me later, which is what she had just heard the other girl tell me not 10 minutes earlier. Isy then called me and was talking in circles too about how they never order expensive pieces like the magical new $600 part where I was verbally quoted $50-$100 without calling the customer first. But then he would say stuff like of course the part was this expensive and we should have just known? We aren't in the jewelry business which is why we were trusting him and the quote given by his staff. Then he told me that he decided to go ahead and just order the expensive piece without our approval despite his own policy of needing approval first when he had both my number and my husband's. At this point, I was just disgusted and said to stop everything and we would just pick up the ring and have all the work done elsewhere because I didn't trust Isy to stand by the new last minute quote. I spoke to my husband immediately and he called Isy within 15 minutes and said that he would pay the exorbitant new quote because he was sick of the rings not being done if Isy would just get them done and not bother me but deal with him after how I was treated. Nope - Isy claimed that the rings had magically been "undone" and could no longer be completed. By the way, this was all for sizing up a solitaire platinum ring (4 to 5.25) and setting a diamond in it, sizing slightly down a platinum ring (6 to 5.25) and soldering them together. This was not a giant job. All we asked for was an accurate quote and honest customer service.

I visited this store and explored financing for an engagement ring and filled out what I was told…read morewas a simple financing application. At no point did anyone verbally tell me I was applying for a credit card, nor did they show me any written disclosures. Later, I discovered they had actually signed me up for a credit card without my knowledge or consent. When I called to request copies of the paperwork or any disclosures, they were unable to provide anything showing that I was informed or that the required terms were presented. Regulation Z, the Truth in Lending Act, requires clear disclosure of APR, fees, and terms to be provided before a credit card application is submitted. None were given to me, and they couldn't produce any documentation afterward. Very disappointing and not the level of transparency customers deserve. They also qouted me $2,000 above the price of the same ring another local jewler was able to custom make for me.

The order was for a ring. It was a little bit more than $2000.00…read more Although the diamonds are beautiful, it was supposed to be white gold. They didn't provide the ordered product. They just told my uncle (who has spent enough there... unbelievable)... They said they could spray something on the unwanted yellow gold, and they did. Whatever it is makes it look like "white gold", for about a week. They just told him he could go back to have it "resprayed" as needed. He has been a longtime customer. After spending, at least, fifty thousand dollars... They wouldn't replace the ring as it was ordered. Simple. White gold not yellow. Gross experience. DO NOT RECOMMEND!

Needed two batteries replaced - the man was busy with a customer but got right on the battery…read moreinstall once finished - only took a few minutes - I asked about a watch they had for sale and he was quite informative and professional but not pushy in the least - not sure where the less than stellar reviews are coming...

I took a new Omega in to be sized. The watch was a gift that my wife purchased while on a trip…read more Mark refused to size it because it wasn't purchased there. I have purchased an Omega from the store before, so I was a customer and I was perfectly willing to pay to have the watch sized. Needless to say, I will never return.

I bought a guitar pedal from these people and it didn't work. I came back to attempt a refund and…read morethey told me they couldn't do it. They lied to me about the condition they sold it to me in, saying nobs that clearly were missing, weren't. They treated me fairly aggressively through the whole experience, I'd caution anyone against buying anything from people who use scummy business practices.

Best place in the Permian Basin to buy quality jewelry if you don't mind used. Gold and diamonds…read morewill always be gold and diamonds pre-worn or not. This way you don't have to pay the huge price of a jewelry retailer. Tons to choose from here, honest and fair pricing. Highly recommend!

David is horrible. Left work early today, have been wanting to purchase a Rolex for a while…read more Google, Yelp and Maps all show this location as open until 5pm. Show up at 4:20pm- store is closed. Called and left a voicemail. David calls me with the most sour "I hate my life tone in his voice" asking "Where does it say online we are open until 5pm?!" I told him, Google. He said "Well I don't know where you're getting your information but it's wrong!" Then proceeds to talk to me like I'm a peasant about purchasing a timepiece. Then explains Rolex pulled out of West Texas and there is no where to buy them out here anymore. Although his store is still baptized in Rolex logos and Rolex green. I mentioned a few places out here that have selections then he exclaims Huh! Those are USED! Incredibly unpleasant, judgmental and pompous individual.

I went this past Friday only to find the business closed with a sign saying "We will open Monday at…read more9 am". Besides being aggravated that I had gone downtown and walked a block and a half, this does not inspire confidence in me to trust a store that will just close at whim! What is to keep them from closing for good while in possession of my jewelry? I would not recommend such a store!

We came in today to get my wedding rings sized, soldered, and the diamond set. Totally fell in love…read morewith the staff, customer service, and incredible inventory! Walked out with an unplanned necklace from the Julia Vos collection that I can no longer live without! My new favorite place in the world!

I've only been in this store 2 times, I can't really afford it. However I have had them size 3…read morerings for me. They are the nicest sales staff I have ever encountered, despite the fact that I bring in jewelry from other stores they treat me like I purchase them there. Excellent customer service!!!!