I'll only take time to write an excellent or poor review. So this review is for receiving EXCELLENT service from this team! I was put in an unpleasant scary situation with AAA when they supposedly signed me up for a homeowner and auto policy. Approximately couple weeks later and after they collected my premium payments, they basically told me that they would have to terminate my policy because the property value exceeded their limits! They didn't even survey my property! Then, they said the policy will terminate in about 21days! They even advised for me to cancel my policy with my previous insurance company. Basically, AAA they left me in a bad situation and now having to find another insurance company in 21days. I have never filed a claim for this 70yr old home. A friend advised me to contact their agent Lance Arakaki at StateFarm which I did on Good Friday (holiday). I explained my urgent request to obtain insurance. He was very professional, gave great advice on StateFarms requirements and the process. He emailed me exactly what he needed and kept me informed almost daily on the status of my application. He took the seriousness of my situation knowing AAA was terminating in couple weeks! Lance called me yesterday to tell me the great news that they will be able to insure my home and auto for a competitive price too! So Lance and his team members Erin and Leslie pulled a miracle in 1 week!!!! I've learned so much about this process and the importance of working with knowledgeable professionals! I highly recommend you contact this team if you are looking for an agent. Lance and his team will definitely be there to support you and give honest advice! Much appreciated and thank you to Lance, Erin and Leslie!!!! read more

First time meeting Lance since my previous State Farm agent retired. I had to make changes to my insurance policy and was given the opportunity to meet with Lance to go over my current policies. I'm so glad we were able to meet with him, because he was very informative and made me think about what other ways to keep my assets protected. We felt very comfortable speaking with him and never felt like he was being pushy. If you need an insurance agent , definitely go see Lance and his team read more

Lance and his staff were great when our daughter was involved in a collision. They took the time to listen to us, explain the process and answer any questions we had. We appreciated their expertise and patience. read more

I would like to start off by saying I am a young woman that has done my research for reliability as well as pricing. By doing my research and looking into proximity I found Lance. I got my insurance set up online (which was so quick and easy). I got it all together and within two hours I got a phone call. The phone call was directly from Lance's office and they were calling to set up an appointment. They were interested in talking to me and making sure I was getting the best possible coverage. I set the date and they even helped me with my crazy schedule. The day of my appointment I got to sit and talk with him and seeing his team welcome me in I knew I made an amazing choice. After the first fifteen minutes Lance and I found we grew up in Aiea only a few houses away (with a slight age gap). And Aiea being the right knit community made me realize I could trust in his intentions. He got me set up with my insurance, and even helped me find things I didn't even need! On top of that he and I spoke about my own life, and he helped me find out about the amazing life insurance they offer. After that, he was honest, welcoming, and so open to all questions. He set me up with an amazing plan and a peace of mind for me and my family. Lance, I am eternally grateful to you and your team for your kindness, honestly, and knowledge you've shared. I know my quality of life is better with this peace of mind. This team is about YOU and YOUR loved ones. No smoke screens, just honesty and respect. Thank you guys, from the bottom of my heart. read more

I needed renters insurance and got lucky with Lance Arakaki and State Farm. He gave me options and let me choose which policy is best for me. He made everything super easy for me, and we got it done in minutes. Very professional and easy to work with! Give this man a call if you need help with your insurance! read more

Thank you, Lance Arakaki and Staff, for always taking care!! I initially was confused as to WHY my policy was transferred here. I didn't recall requesting a new Agent...? Anyway, come to find out my original agent passed away and this agency took over. I appreciate how dedicated State Farm was. They literally take care of my every need... honestly way better than GEICO ever did! Since Lance has taken over my policy, I called in maybe 3 times... every single time I was greeted like i was family, with a helpful voice on the other end!! Much appreciated! Feels good talk to someone local rather than some random person from a 1-800 number. Right now State Farm insures me for my Auto, Renter's and Life Insurance policies. I like that they give discounts when you have a mix of different lines of business. Especially for me being in the military. Pretty good incentives. Most of the time I was talking to Sarah each time i called. It's pretty legit to have someone i know that knows my policies . Guess State Farm is stepping up their game.. thanks for all that you guys have done! read more

I am extremely pleased with my services I've received from my insurance agent Lance Arakaki at State Farm. I switched from Geico to this company and my rates went down $137 and that INCLUDES my home renters insurance and if you participate in the "drive safe & save" program you'll save 5% on your rates as well. Not only was the transition simple from my previous insurance company over to State Farm, but the associates were able to answer all my questions right away and didn't put me on any long holds or have me talk to an automated system majority of the time. Having immediate access to my insurance cards through the State Farm app is also a definite recommendation. I recommend everyone get a quote from Lance Arakaki with State Farm just to really see how great the savings & how exceptional the service they provide is. :) read more

Lance and his team are awesome. They're friendly, helpful, and they're on it!! They know what they're doing. If you're looking for insurance or want to switch, contact them :) read more

Lance and his team are great to work with. They are knowledgeable and very helpful. Rates are affordable too.

Lance is great to work with. Right away he treated us like we were a part of his family, going above and beyond to make sure that we had the assistance that we needed. Quick responses to phone calls and emails makes all the difference when you need your agent. Thank you Lance! read more

This team is awesome. Great customer service and very knowledgeable. Plus the best part my rates lowered.

This guy is awesome and helped me a lot with my life insurance and renters insurance too, you can't find any price that cheap and good

Lance offered to help me with a review of my existing homeowner, car and umbrella coverage and rates.  After Lance performed a very thorough effort ironing out all the details with me I am proud to say I am now covered by State Farm.  Lance and his crew is great to work with. Lance knows his stuff and actually helped me get more property/automobile coverage at better prices than our previous insurance carrier. He is extremely patient as I had a LOT of questions. He did several fact-checks for me and I ended up very happy that Lance approached me.   For all your insurance needs, I highly recommend Lance as your agent and State Farm as your carrier. These folks know what they are doing and have the best rates in town. read more

Super friendly staff! Happy I got switched here! Love that their office can help you Saturday too!

Usually I don't expect much from my insurance company, but these guys take it to the next level. Amazing customer service and I don't feel like just another number. Super engaged and kind people, makes everything so much easier. read more

Lance talked me through my policy and got me the best deal. When i had a question on the weekend about my policy he responded quickly. Great service all around. read more

Lance is a really straightforward guy. Diligent, hard working and dependable. This week I was coming back in town after a long trip out and realized that my car insurance had lapsed while I was gone. I called him as soon as I landed and he had me insured again in less than an hour! read more

I was shopping for new insurance tried the rest but ended with the best. Thank you to the ladies at Lance Arakami State Farm. I am so happy with the service provided. If you are looking for insurance look no further they will be anyone's prices and more than likely offer you a better plan trust me they did it for me..... read more

I was calling State Farm and got to talk with Lance Arakaki, the agent. Within minutes, I was able to explain our return of two lease cars and he explained about our no accident policies on each of our cars including the leased ones. Since we still had two other cars that were insured, we decided to not replace the leased cars at this time. With careful explanation, Lance took the time to explain how to keep tenured no accident policies by inactivating without paying and reactivating if we got another car later. When we said we'd just like to cancel the lease policies, he suggested that we use one of our no accident policies for one of our purchased cars and cancel the others which we did. We are getting a refund of $112 along with the cancellation of two policies. I normally don't write reviews, but felt this kind of personalized service needed to be documented. Thank you, Lance! read more

My meeting with Lance was a great experience! He took the time to review all aspects of the insurance policies! Lance and his team at State Farm are very personable and they treat you like family! They are seriously saving me hundreds of dollars. I'm so happy to have switched from my previous insurance! Thank you Lance, Keli'i, Nikki, Sarah and everyone! read more