My parents love banking at this Finance Factors. It's in Manoa next to Bangkok Chef. They've been…read morehelped by Jennifer for the past 11 years. I believe she is the branch manager. My mom tells me how helpful Jennifer is. She contacts my parents about promos and higher interest rates. I don't bank at Finance Factors, but had to drive my mom here the other day to get some documents signed. I can see why my mom likes Jennifer. Jennifer is very personable and knows her stuff about banking.

The nicest staff in this neighborhood location. Clean & 2 assigned parking spaces just for…read morecustomers. If you live in Manoa Valley this is a great financial institution that's right in your area.

Navy veteran (honorable discharge) and total of 40+ years service at Pearl Harbor. 800+ credit. I…read moreapplied for an account to create a CD and got an error message saying I already have an account. I DO NOT HAVE AN ACCOUNT. I called and a rep confirmed I do not have an account and told me not to worry because the accounts team was processing my application. Then, about 10 days later, I get an email saying "We're sorry! An error occurred with your membership application Your recent application for membership may have been denied in error. So sorry for the inconvenience!" And to try again. What an immense cluster%@3! Obviously, I am not going to open an account with such a sloppy enterprise.

Crowded, rude staff, they want members to make appointments for the most routine of transactions…read more During COVID, the staff was unbearably domineering, as if active duty, retired, veterans and their families did not deserve the respect we earned. Kane'ohe/Aikahi branch is usually better but it's a long drive. Overall, been a member of NFCU for over 50 years and the NFCU has only helped me once. The rest of the time I keep a small balance and use it for ATM withdrawals for my own convenience because they claim to be the world's largest credit union and have branches all over. Don't rely on NFCU for car loans, mortgages, HELOCs, and other loan instruments. Try another credit union, an online loan merchant, or even a bank and you may get better terms and service.

Honestly some of the best rates on this side of the island! They used to have a small kiosk on the…read moremakai side but now they're in Mauka Pearlridge. If you park by Macy's and enter through there, once you walk through it'll be on your right side. You can reserve currency online and they will let you know when to pick up. Or if you'd like to chance it, go in and pick up the currency you need you may be lucky to get some. They do have the list of currencies they do keep on hand on the screen with exchange rates. But in the off chance the currency you need isn't up on the board, feel free to ask. They may have what you're looking for.

I've exchanged money here before with no problems. I guess I'm being alittle petty about $5 but $5…read moreis $5. LOL I went in to exchange Korean won to Japanese yen. The gal told me she can't do that but then I would need to exchange the won to US dollars and then US dollars to yen. Ok, fine. The $5 exchange fee was charged for the first transaction and she said she would waive the $5 exchange fee for the second transaction. Ok, sounds good to me. I didn't look at the receipt until a couple of days later and found that the $5 exchange fee was charged to me on both transactions. I called them and the guy who answered told me they don't waive fees and doesn't know why the gal who helped me said that. Hmmm.. I don't know why either. Lesson learned, check receipts as soon as you can.

Very new and convenient! Small office but has everything I needed and parking is validated. I'm…read moreonly a few minutes away so it will be my go to from now on!

Banking in Honolulu, Hawaii…read more.. Hawaii State Federal Credit Union is the largest credit union on the Island! It has many locations, including this newest addition on Keeaumoku Street. Note: The entrance is actually facing Walmart on Rycroft Street Parking: free with validation, the entrance to the covered parking structure is on Sheridan Street Location: in the HMSA Center, ground level Service: efficient and helpful. Noah helped me. He's a great listener and got the problem solved! Environment: clean, bright, and modern! Thank you for your attentiveness and courtesy! The waiting area was very comfortable! Tip: Closed on Sundays. Half days on Saturdays.

Thank you Manami San! She took care of an on going issue that wasn't resolved. I just mentioned it…read morein passing and she took the initiative to assist me! Very appreciative. Great omotenashi service!

The personal banker Jason is the worst. He will only speak to you if you're opening an account or…read moredoing a transaction that will benefit him and reach his goals. If you ever need servicing on your account, he will ignore numerous emails and phone calls. He had appointment slots available but canceled because he didn't want to service an account.

Ease of ordering 4 stars. Cost of service 4 stars…read more In person customer service 2 stars. Me as I approached the counter: "Hi, I'm here to pick up won." Young male worker behind plexiglass window talking through unclear microphone: "Money exchange" Me: "I'm here to pick up my won that I ordered." Young worker: "Money exchange" Me: "I can't hear you. I'm here to pick up my won." Young worker: "Money exchange. Won IS money." Me: "I know that." (Worker proceeds to count out my won.) #1 As a worker, HELLO is in order. #2 Speak in complete sentences please. If the customer is not understanding you and you are saying the same thing over and over, you need to rephrase what you're saying because obviously, you are not being understood. "Money exchange" will not register with a person who does not exchange currency on a frequent basis. I have been to this location before to pick up euro and had no problem with another male worker. I have a masters degree and my husband, who is a lawyer, was standing right there with a confused look on his face as well. Emotional intelligence goes a long way in customer service.

The person was friendly and answered all my questions. When I asked about the service fee being…read morewaived by showing Hawaii ID, he said they don't do that anymore (I would give 5 stars if the fee was waived ) At least they validate the parking