Dr. R has been fantastic and I have been seeing him for 20 years-rockstar! He is not only there for…read moremy physical needs but he is a great listener as well. I have always had a great experience with his office and waits are never long. 5 stars all day.

Dr Royster is an excellent Dr. I've been going to him for 30 yrs and he has never disappointed me.read more

Long term patient with Dr. Webster and I never leave reviews, but I have to say this...I have never…read morefelt more comfortable and judgment free with a primary care EVER. Everybody at this office is friendly, and Dr. W has put up with me when no other doctor in my experience ever has. Sure, there is a long wait here sometimes....its a walk in clinic lol what do people expect. I had my monthly visit today, was out in under 2 hours, and this was on the longer wait side. It's not that bad. For quality care and a doctor with EMPATHY...I'll take it. Thanks to everybody at Horizon's for helping me struggle my way out of a major hole. I never could've done this without you all. Will ("Matt")

long term patient there... if Dr. Webster is not there for some reason, it sucks major rubber…read moredonkey hose ... Otherwise, if he's there, they are slow, but competent. Friendly, generally. High turnover, though, among staff ... does not bode well for the patients. Staff seems to have attention deficit. On a Monday morning, I made an appointment for an RX-refill visit via their Healow app (online). Tuesday morninng I got a cancellation of the appointment via text. So, Wednesday, I went there as a walk-in. Arriving about 2:20 PM. I finally saw somebody at 5:40 PM. Or, rather a person (not the doctor) came into the exam room and said "sorry for the wait". ... little comfort.... I left ... wonder if the prescripts will be transmitted...???

In approx April 2020, they were positive and friendly, said they hoped to be operating this summer…read more Now July is upon us all and no one answers calls. July1, 2020.

Ah, American Family Care, where great medical care from the Dr's and Nurses and local staff meets…read morebilling department chaos in a symphony of incompetence. If you're looking for a clinic that can treat you but excels in ignoring your secondary insurance requirements and botching even the simplest instructions directly given to them by the insurer, look no further. This is the place for you! It's honestly impressive how determined they are to not follow directions. I watched in awe as my secondary insurer, a living, breathing human being, literally spoke to them on the phone and explained exactly what was needed. Like, step-by-step, as if talking to a toddler with a billing system. Did that help? Of course not! Why let clear communication ruin a good disaster? Instead, American Family Care billing department decided to go rogue. They billed incorrectly (again), sent the wrong billing codes (bravo), and then didn't even provide the additional information requested by the secondary insurer. And don't worry, if you're hoping for updates or resolution, just sit back and wait forever. Their follow-up skills are so advanced, they've transcended the concept of time entirely. Emails? Vanished. Callbacks? Hilarious. Accountability? nah...But wait, it gets better. Ever try to email them? Or send a letter? You might as well attach your message to a balloon and hope it floats into the right office. Responses are rarer than a solar eclipse. Apparently, their inbox is a black hole where accountability goes to die. And their physical mail? Probably stacked under someone's lunch leftovers. If you enjoy endless phone calls, re-explaining the same thing fifteen times, and playing detective just to get your bills corrected for care you already paid for with the primary insurance congratulations! You've found your happy place. In short: great place if you want to feel like you're participating in a billing scavenger hunt with no prize at the end. But you will get treated. Avoid unless you're trying to test your patience and sanity or writing a thesis on bureaucratic failure. Primary insurer, no problem...Secondary-DISASTER-no clue what they're doing but it's not the right thing. All the work they put in for $35 far exceeds the return they would get. Amazing.

My son started having issues on Saturday morning w/nausea and diarrhea, no appetite and fatigued to…read morethe point that he can barely stand after eating at Jim & Nicks in Gardendale. We believe that pulled pork he ate was not good. Anyway, took him to AFC in Madison and the wait was unbelievable. I was told they only had one provider and wait time could be awhile. Not a problem! The problem is what happens next. He's seen by a doctor that test him for COVID and flu and it comes back negative. They draw blood and tell me I can get the results tomorrow. In the meantime, they start him on antibiotics worried that he may have have a stomach bug or food poisoning. He gets worse the next day and my wife is concerned takes him to another doctor. The other doctor is completely confused because he's like why they would give him these antibiotics knowing that he has diarrhea and that the antibiotics would only make it worse. He takes him off the antibiotics and he gets better almost instantaneous. Finally, about 30 minutes ago we get a call to tell us he's dehydrated from AFC. I worry that had we not kept went to another doctor and continued him on these unnecessary antibiotics that my son could be dead now. I'm taking him to get more labs done to ensure that they haven't done any permanent damage by giving him medicine that wasn't necessary and quite frankly dangerous. Really disappointed with this and truly this may be the worst medical experience I've ever had. More will follow with updates on his health after this. I'm really confused how a test that only takes a day to get back would be communicated to us three days later after the doctor said it should be back in the following day. Oh, and by the way, it was done the following day we called Labcorp and they gave us the results on the spot. I will not be returning!

I have been a patient at Integrity for several years. I love the PA that I see…read more However, their website states that their patients will receive same day appointments and makes a lot of promises that are simply not true. You cannot even contact them on the same day in some cases. The main complaint that I have now is that the employees do not wear masks. This is at a time when Alabama is out of ICU beds and Covid cases are out of control. You must wear a mask to enter the building where the practice is located but once you enter their practice, no one is wearing masks. This makes me very uncomfortable. I will be looking for a new doctor.

I've been a patient at Integrity Medical for the last few years. I've never been a big fan but…read moresince I'm healthy I didn't want to go through the hassle of switching doctors. I'm the time I have been a patient at this practice, I've never seen a doctor, just Nurse practitioners. I called the practice on Tuesday with a flare up of a condition I have that can be serious if not treated. I left two messages on Tuesday explaining my issue and requesting an appointment. I received no call back Fast forward to my appointment today. I explained my visit was for the flare up that needed treatment, I was having an issue with dry mouth, needed refills and a referral. I was told it was too many issues and all they could handle was a 3 min exam and the refills I would need another appointment for the dry mouth concern and a referral. I'd probably be okay with that if visits were charged different fees depending on length of appointment but I paid a normal fee. Don't go here if you want care and concern or if you don't want to be just a number to them.

No reflection on the office staff or the overall practice that one of the doctors has told me the…read morestory about her father saying "some things are worse than death" while talking to me about the risks of the surgery I need at 2 different appointments (at the Huntsville office 2 years ago and again this month in Madison). I have a wonderful life and am looking forward to much more of it so I do not find the story relatable at all but the doctor has repeated it to me. She needs serious coaching about bedside manner with patients. I am not sure what she was trying to accomplish by retelling such a miserable story to a happy, content person but I do not wish the experience on other patients or other people she may cross paths with. Very inappropriate and of poor judgment.

My experience through this clinic is good. The nurses honestly make the place. Stephanie is my…read morepersonal favorite. She remembers me every time and when we talk she is so genuine. Loncar is my OB. She is straightforward and to the point. She listened to me postpartum and i was able to get the help i needed.

After being a patient for about 11yrs. This Dr is going to drop me because I didn't pay a bill that…read morewas never sent to insurance back in 2015. Mind you I just learned about this in July 2017. I got in contact with the insurance company and they said, "It was past the 180 day claim so the Dr should just write it off." Nope she's not going to do that, she want's me to pay for her office's mistake on not getting it sent out. If there was a problem with the filing back in 2015 they should've contacted me then, not wait until 2017 to bring it up. My last phone call from them was a few weeks ago which is when they told me she was going to drop me as a patient. I didn't even know it hadn't gotten paid yet because I never got a bill from them. So she can drop me because she's loosing 3 patients because of this.

I really like this lab! I've used it numerous times! Their online booking is easy and they are…read moreprompt with text reminders and their system allows you to upload your drivers license, insurance card, and lab orders via text message. They send appointment reminders the day prior and one hour prior to your appointment. Their online system allows easy cancellations. When you arrive you check in via text link. The wait is never long and the technicians are friendly, efficient, and draw your blood correctly and painlessly! Their appointment timeslots are every twenty minutes beginning at 6:00 AM with the last appointment at 4:40 PM. The interior is clean and the entire process is fairly touchless, except for touching your palm on some type of palm reading device. You enter at the northeast corner of the building under a green awning that shares a space with a hospital affiliated fitness center and has a lovely pond with a fountain that people are always walking around for exercise. I've never had to wait very long once I'm checked in. I've noticed the 6:00 AM timeslot is the fastest one in terms of getting in and out efficiently. Today I waited about 20 minutes to get called to the back for my blood drawing. This was for a 6:40 AM appointment and that's still not a bad wait. The restrooms are clean, the building is handicap accessible, and with the text check in there is no need to sign in at the indoor kiosk at the (typically vacant) interior receptionist desk. If you enter from Balch road and wind around through the parking lot you avoid the lengthy traffic light, east at the entrance to the Target shopping center. When you're done doing your fasting lab work, there's a Panera right there and you can order on the app, pick up your breakfast and get on with your day! Thanks Huntsville Hospital Madison Lab, I've endured plenty of crappy lab visits to Labcorp and a few less than desirable ones at various Quest locations and Huntsville Hospital is the flagship place for bloodwork!

I have discovered that Huntsville Hospital Labs have 8 different sights for my convenience…read more Lots of folks do not realize that Blackwell Tower as well as Madison Hospital have labs on sight that are not usually crowded and get you in fast. The phlebotomist was skilled and I was out of there. So convenient!!