I needed a part for my Sumsung dishwasher so I headed up to Tony's appliance on route 19 in Port Richey where I have had very good luck with them in the past up until today. When I arrived at 8;15am I was greeted by a man who told me that the person that could help me was not in yet but he would be in around 10/10;30 today and he asked me to leave my name, model number/ part number of the part I was looking for and my phone number which I did. At around 11;30 I did not hear anything for Tony's Appliance so I called them thinking maybe I somehow gave them the wrong number or they couldn't make the number I wrote down. A nice lady answered the phone, I told her who I was and asked her if she had the information that I left for the person who was to call me back with the availability/price for the part I was looking for. She told me the person still has not arrived. I asked her to repeat the number I wrote down earlier just to ensure they had the correct information and she read it back perfectly. So now here it is 5;30 1/2/2026 and I still have not heard anything from Tony's appliance. Did he return to the North Pole with Santa??? Hey, I wanted to give him the business as he's a local business owner here in my community but apparently he doesn't want my business so I have already purchased my part elsewhere. Bottom line- if you're looking to get your appliance repaired you're going to need to go elsewhere because this dude does not return your calls. I hope this review helps other potential consumers who are in need of a part- wait all day and receive no contact whatsoever. read more

my rental company has a contract with this company for appliance repair. I contacted them to repair my refrigerator. They only had one appointment available for the next day I said is there anyway you can come a half hour later so I don't have to leave work early they said absolutely not. If it wasn't today, it was going to be three days from now so I left work early and they never showed up or called me to tell me that they weren't coming! The man with an accent who answered the phone was rude. If I didn't have to go through them by my realtor, I would never. read more

Tony's Appliance - Everything in my refrigerator is in a cooler and they never showed up for their appointment - Appliances & Repair Near Me - New Port Richey, Florida

Very polite, friendly and honest! Good selection and prices seemed fair. I would recommend stopping in if your in the market for appliances. read more

Tony's Appliance - Inside the store - Appliances & Repair Near Me - New Port Richey, Florida

Based on my terrible experience with this company, I would definitely NOT recommend them for microwave repair. On 3/24/22 two techs diagnosed the problem as being a dead control panel. My home warranty company needed the part number and labor cost to repair it. Both the home warranty company and I called Tony's Appliance NUMEROUS times asking for that information and they NEVER responded. The receptionist would always tell me that she would ask the tech and get back to me, but that never happened. They even went so far as to hang up on one of the women at the home warranty company. It's now 4/6 and I'm no further along than I was on 3/24. In fact, I had to schedule another appliance repair company to come out and diagnose the problem and start the process all over again. That kind of TERRIBLE customer service for a first-time customer is absolutely unprofessional and unacceptable. Obviously, this place has done a complete 180 since 2020 when their reviews were good. Needless to say, I will never call them again for ANY appliance repair and I would also never recommend them. read more

I called Tony's Appliance on a Monday for a microwave vent not working properly. They came out the next morning not only on time but a few minutes early. The repair was done in less than half hour. Very reasonable rates and service. I feel like I'm not in Florida. On tine and reasonable!? A rare find. I highly recommend this company. Thank you. read more

I just bought a house and I thought my dishwasher was broken I called Tony's Appliance to buy a new dishwasher and have them install it. They got over here and found out it was just a small bracket that was broken on my wash machine and they fixed it. Instead of charging me for a new washer and installation they just fixed my dishwasher. The store is the best store ever good family owned. read more

I called this company this morning saying that I was having problems with my dishwasher and asked if they could come out to take a look at it. The owner asked me a few questions but when he found out that I had an unusual brand of washer he said he unfortunately couldn't service these. He asked me a few questions about what was going on and helped me troubleshoot a little bit over the phone. Long story short, a repair that I had done previously was interfering with the washing mechanism and I was able to fix this on my own. I'm not a huge fan of getting something for nothing, but this guy really just seemed interested in helping me out so I thought I would leave a positive review. I know that if we have any other appliance issues that they can help with, these will be our definite "go to" guys. Honest and helpful. I would say those are the two primary criteria for anything needing repair in my family's life. read more

A shout out to John. Your service was professional and courteous. Everything you told me was right on and now my water dispenser is working perfectly. Thank you so much for your good work. read more

Tony appliance business was outstanding. Jason and tony are both very helpful and attentive to my needs and wants, I bought a lot of appliances from them with amazing deals. I been a long term customer with them. Definitely check them out because they are the best customer service in the area. read more