Totally incompetent service technician sent out to repair our LG Signature double oven. We requested fixing a loose heating element in our top oven and to trouble shoot and repair both ovens since they don't heat up properly. This was articulated to the service rep on the phone prior to the service call. First problem, they showed up at our home without letting us know when they would be coming. We never received a call to set the appointment up as promised. We weren't at home and had to reschedule. Second problem, we were told we would be charged $99. Our top oven with the loose element was all he addressed by first grumbling and complaining that the screw sockets were stripped and he didn't know if he could fix it. He proceeded to try and used a drill screwdriver to reattach the element. It took him all but 10 minutes to fix. Charged $189.00 saying he had to travel 25 miles therefore he had to charge more. This was not mentioned on the phone when I told them where we lived saying that wasn't a problem. Next issue, he refused to address the problem with both ovens not heating up to temperature by saying I said "Oh, I wish you would have told me that before I came out" which I did. 1. He stated that recipes are often wrong and that the oven was not the issue (without checking anything) 2. He said not to use an oven thermometer to check the temperature since they don't work properly (without checking anything) 3. He said don't ever use the self clean option on the ovens to use oven cleaner instead. 4. He stated it might be the electronic board which would cost between $700 to $800 not worth it (without checking anything). 5. He told me to just turn off the circuit breaker and leave it off for one hour that might fix it (without checking anything) 6 I asked about LG's procedure for recalibrating the ovens and he said that doesn't ever work (again without checking anything). Very frustrating and total wasted $189 with ovens that still don't heat up properly. Never follow LG's authorized service technicians suggested by LG because they are a total rip off. NEVER AGAIN will I use Tony's Appliance Repair or will I purchase an LG product. Our dual range was purchased in 2021 for $3300 is a very disappointing appliance. LG does not have a service center in our area therefore they could not send someone from LG. read more

I called the answering service, after hours and provided my name and information. Under no circumstances did we discuss work prices, contracts, etc. and I was under the impression that they would call me the following day to discuss scheduling work on my washer and pricing. Next day while I was working I received a Ring notification that 2 men were entering my house, telling my daughter they were there to fix the washer. She had no idea it wasn't prearranged when I immediately FaceTimed her. She was uncomfortable with them in our home when she was alone, and frankly so was I. She also communicated they were incredibly rude to our pets. I had no idea they were going to charge me a service fee for showing up unannounced or the fact they were even showing up at all, since I was working. They charged me over $100 that they wanted me to pay- immediately, no prior notice or discussion about the cost of estimates. They also wanted to charge me over $300+ for just parts, not to mention labor to fix my washer. I refused and figured it to be more reasonable to purchase a whole new unit. I told them I got pair on Thursday and would call in the payment for the service. While I was still at work on Thursday midday I received multiple calls and texts to make a payment, which I found to be pushy, rude, and inconsiderate- as again I was working and they hadn't even given courtesy of scheduling an appointment in the first place. The problem with the washer was rectified through another individual who determined it wasn't in need of $300+ in parts, but instead just was being filled too much for a load. The washer works perfectly fine and honestly needed nothing. This company is a rip off. Their customer service is awful, pushy, and dishonest in their business practices. I'd recommend avoiding and calling in a novice or a neighbor, at least they'd most likely be more knowledgeable or honest in their dealings than this company. Highly disappointed as someone I knew recommended them. read more

Please - Don't waste your time and money! I called, they came and after 30 seconds they said 'we can't fix this' and charged me $ 104.00. BUT they don't tell you this over the phone - The BS about second appliance?! ... The LG D/W they looked at and again after 30 sec said it isn't fixable ok - so I asked one of the guys (the other was already waiting outside!) ! - if he can check the drying upstairs as the duct tape got lose and all he said yeah - just tape it. I wish he had at least offered to do that or help me, knowing he will charge over 100 bucks for 15 min driver to my place and 1.5 min of their time ! And both guys walked around with their shoes on - carpet and all. Rubbish - call someone else. read more

I called to get my refrigerator looked at, they called me back promptly and provided in depth advice to help solve the problem without charging me anything. I was impressed and wanted to share. read more

We called Tony's to look at our washing machine. 2 techs showed up and only looked at the code the washing machine was displaying to explain what was wrong. The techs took that info and wrote up a quote for $457 to repair our machine including parts. We called Tony and complained about the service and he removed the charge of $104 for showing up and we canceled the work that they were going to do. We had Martins out and they charged $140 just to come out however their tech took the back off the machine to inspect and look for the problem. Martins tech found a broken hose. Our total bill from Martins including the $140 show up charge was $230. read more

I called to see if they could come out and look at my oven. Tech called to say he was leaving Blandon and could be here in 10 minutes. Great! Asked what the problem was on arrival and I replied. He opened the oven door, looked around for 10 seconds, closed it and told me the parts it needed. I doubt I'll be able to get them. He looked on his phone and 1/2 minute later said nope, can't get anything but a light bulb for this. Have to charge you $80-some dollars for the service fee. I said you could have told me that when I called this morning or when you called to tell me you could come now. You could have asked for the make and model number before scheduling too. He said, so.....you still gotta pay. I said, "no, but send me a bill". He just looked at me disgusted and walked out. I hear "F_ _K THAT GUY" from inside the house and came out. "F that guy - what's that about?" You gotta pay - I said send me a bill - he said we don't do that. 30 minutes late I found the parts from the manufacturer online and will call someone else to install . "F - THAT! - guy" read more

Totally, blown away with this company's customer service. My 84-year old mother, who resides in West Reading (we live in Maryland), called Tony's Appliances, because she believed her 40+ year old deep freezer went kaput. She contacted them because 1) the business location was close to her, 2) they could send someone out to her house quickly, & 3) and probably most importantl, is that freezer she owns, they don't manufacture anymore, but Tony's Appliances could assist with parts, etc. Turns out, freezer somehow became "unplugged" from outlet. They didn't charge her anything, ( unlike a plumber or an electrician would charge typically for showing up, even though unable to perform any work). So, when I found out about this .....I personally contacted And asked for his home address, so that we could send him a gift card or payment for at least his time and trouble and gas expenses.....Or anything to compensate the company or him personally. He wouldn't hear of it. He said his company has been blessed. Therefore, we at least took the opportunity to write This review, letting people know: THIS IS A COMPANY WITH INTEGRITY!!! This is a company that has a MORAL COMPASS!! God First, Family, Friends, & People next! read more

I called to set up a washer repair appointment. When Tony called me back, and I had explained to him the issue with the washer that is still workable, but the hot water was still running while cycle is on. He said "you need a new washer". I said, " the washer is working fine, it's just that the water is running"! He said "then why did I call for a repair"! he sounded like he was drinking and very rude sounding! I called back to the office number and told them how unprofessional he was and very rude! I would not do business with this man! read more

I set up appointments with Tony's Appliance Repair a few times and the man never showed up. Never received any reason or apology. When I asked them to call me...nothing. I wouldn't recommend them to anyone. read more

Tech came to my house and simply noted a preexisting condition of a door that was not closing correct. Told us to make sure the door was closed tight and that will fix issue for now. Did not do any other diagnostics. Charged 85 bucks. Quoted new door!! This was not the issue!!! read more

Judging from the other Yelp reviews there seems to be a common concern with the pricing of their parts. I had them service my Maytag oven, needed to replace the igniter module. The service man was here less than 20 minutes, the labor charge was $80... Ok I guess.... They had the nerve to charge me $150 for the igniter module, an on-line search revealed modules ranging in price from $19 to $56 for a genuine manufacturer module. After to calls to the office I finally got a return call from the owner who tried to convince me that his $150 module was the only real deal and that the price was actually $168 for the part... yea maybe for a CASE of them. Needless to say I won't be using their service in the future read more

Excellent service, knows the appliance repair business beyond my expectations. Diagnosed my refrigerator problem within five minutes and solved our problems. Will recommend Toneys to all my neighbors. read more

Thought was reasonable based upon some reviews. I paid a 90 dollar service call and 100 dollars service to put in a 30 dollar part. took him 2 minutes to install. over 200 dollars. I won't be returning. 190 dollars service for 5 minutes doesn't cut it. I like to help small businesses, but not anymore for appliance repair. read more

After reading the other reviews I guess perspective is everything. I called a local appliance dealer to repair my fridge and they told me the condenser is dead and the part would be $400 + labor of $400. They charged $110 for the diagnosis and concluded it was not worth fixing. The fridge is 16 years old, so I was looking at a large expenditure for a new fridge and they likely thought they would get the business. I decided to have Tony look at it and he was able to replace one part in the condenser ($120) and charged $80 for the repair. We'll see how long this lasts but I'm happy for now. Thanks, Tony! read more

Rip off alert! Paid $110 (twice) for a $10 part. Thought he was a good guy by not charging us the $70 call out fee for the second visit. We questioned the cost and he blew it off - but we looked up the part number and realized it only cost $10. We called him to question the fee and see if he would be a stand up guy, but he never called us back. Unfortunately we had already paid. Doesn't deserve a 1 rating - I would give him a zero if I could. read more