Mr. Martrell and his assistant were wonderful! He wrapped pieces of furniture that would have…read moregotten damaged in transport and packed everything nicely in my storage unit. When I complimented him on how neat the storage area was packed, he said that he sees it as art and wants it to be as neat as possible. I needed my piano to go to another location and he didn't have a problem with it. His cost to move was reasonable in comparison to others that I researched. I would hire Trell's Movers again and highly recommend this company.

From the owner: Our guys are dedicated to making your move experience as easy and as memorable as possible.read more

If I could give zero stars, I would…read more Smart Move completely mishandled my move from start to finish. They showed up with the wrong size truck, which meant I was forced to move two car loads and two additional truckloads myself because their truck couldn't fit everything. That alone is unacceptable and completely unprofessional. To make matters worse, they showed up with TWO moving blankets. For an entire third-floor apartment move. It was shocking. How do you send a moving crew out that unprepared? Ryan and Steven, the actual movers, were nice and tried their best but they said they never send just two guys to do a third floor move. I was quoted for 2 1/2 hours, and somehow the job dragged out to 5 1/2 hours, leaving me with a bill that was nearly $700 MORE than what I was quoted and budgeted for. No clear explanation. No accountability. This was a third-floor apartment, and the person I booked with failed to write that down, so they only sent two movers. Completely unprepared for the amount of work involved. My family and friends worked harder than the actual moving crew did. We were carrying items and making extra trips while they moved at an unbelievably slow pace. It honestly felt like we were paying them while doing the majority of the work ourselves. When we reached out to the owner hoping for a fair resolution, he was not helpful at all. It took three days just to get a response, and their "solution" was to credit us for ONE hour of work. After all of that. So now I'm left with an extremely high bill that I never agreed to and never expected, for a move that was mismanaged from the very beginning. This was hands down the worst moving experience I have ever had, and I will never recommend this company to anyone. If you value your time, money, or sanity -- DO NOT USE SMART MOVE.

DO NOT HIRE SMART MOVE, LLC (BILLY CHARLES CAPPS III) !!!…read more I hired Smart Move, LLC. in May 2025. Paulina Martelo is who booked my appointment. She went above and beyond to get me on their schedule and spoke very highly of the moving crew they have. She said they amaze her (that is very disturbing considering my experience ). My items were dropped off and almost everything they touched were DAMAGED. 1) Mirror Sideboard - The frame and mirror are both cracked. This happened while they had possession of it on their truck. They were not going to tell me about the damage but when they delivered it but they forgot to remove some clamps attached, saying that they tried to "fix" it. 2) Italian leather king headboard - A hole is gashed into the headboard and scratched throughout. They did not even get the headboard into the bedroom it belongs in, instead it was left in the garage. 3) Dresser - Delivered with cracks and scratches. 4) Washing machine - A mover dropped the machine while carrying it to the truck and the frame cracked. 5) Sofa & Loveseat - A mover sliced the bottom open with box cutter while taking the plastic wrap off of it. 6) New House - They dented and scratched up the sheet rock in my new house (walls and wood staircase). I followed their process to complete and submit a claim form (to include pictures) before the deadline. When I tried to follow up with them, a worker named Pablo answered the phone and would not help me or let me speak to someone that would. He talked very hateful and yelled at me that I could not speak to the claims department or the manager/owner. I was charged a total of $2,092 for them to move my things within a 10 mile radius and they wrecked almost every item they touched. It took 4 movers, 8 hours, to move 1 king bed, 2 nightstands, 1 dresser, 2 leaning mirrors, 1 sideboard, 1 desk, 1 bookcase, 1 treadmill, 1 sofa, 1 loveseat, 1 washer, 1 dryer . They also charged my cc an additional $100 without authorization (after the move was completed and the movers left). I am currently working with The BBB & WRAL 5 On Your Side to dispute this company's actions. These people are a complete joke! They take your money and hide behind a computer/phone. Paulina should be embarrassed to represent Smart Move, LLC as an outstanding company. Do not be tricked by Smart Move, LLC (Billy Capps). smartmovellc@gmail.com

I can't say enough good things about The Local Moving Company. They handled our out-of-state move…read morewith exceptional care and professionalism from start to finish. Every item was loaded, and unloaded thoughtfully, and it was clear the team genuinely cared about protecting our belongings--not just getting the job done quickly. The crew was punctual, efficient, and respectful, and they communicated clearly throughout the entire process, which made a potentially stressful move feel smooth and manageable. On top of the excellent service, their pricing was very affordable, especially for an out-of-state move, and there were no surprise charges. If you're looking for a moving company that combines care, reliability, and great value, I highly recommend The Local Moving Company. We would absolutely use them again. Thank you Dirul & your whole team!

Delivered as promised. Picked up my furniture and delivered it three hours away. Great…read morecommunication. Would use them again.

These good folks moved our belongings locally well over a year ago, That said, they did a great job…read moreand will use them again if and when the need for moving services arises.

We purchased some home office furniture including a large very heavy desk on Marketplace and needed…read moreit moved across town and to an upstairs office at our house. Bell's returned my call very quickly. They gave me a fair price and were able to work it into their schedule the following day. The sellers told me that the were very professional in carefully packing everything and getting it out of their house without damage. At my house it was the same. Every precaution was taken to protect the furniture and our walls and floors and it was successfully put in place without damage. They did a great job and we recommend them highly and would use them again.

I can't rate this company on their actual service, but I wanted to take a moment to rate them on…read moretheir customer service. Simply put, they are amazing. The ONLY reason we didn't go with them was due to budget. Please believe, if we had the budget for them - without a doubt I would go with them without a second thought. Mrs. Pleasant was all kind and understanding. She worked with me to find a date that we could possibly be moved into for a move. She taught me a few tips regarding the heavy move season and things to look out for. I learned what an inventory list was and the importance of one - she also schooled me on how to make sure I accounted for time properly when hiring a moving company. Great, great service - they will definitely be a company that I recommend for others to check out!

M&L Moving was fantastic. Mike and his team were so kind, efficient, skilled, helpful, careful,…read moreand made the process so low-stress and easy on us. They should be listed first on any site that has reviews because they did a simply perfect job for us helping us move all of our stuff from a POD in the Raleigh lot into our townhouse in Durham. Ms. Pleasants was also awesome and very timely in all her communications regarding scheduling, payment, and following up to see that the work was done to our satisfaction. Simply the best moving experience we've had and we've moved a LOT.

Cannot say enough wonderful things about this company! Mr. Donnell and his team took excellent care…read moreof our belongings and were such a joy to work with! It was like moving with family! They were incredibly kind and no negative words even though it was super hot and humid! Highly recommend if you ever have any moving needs!

Donnell and his team were super. They were so helpful with my elderly dad moving him from New Bern…read moreto Raleigh. Donnell worked with us on a tight timeline and everyone was so nice during a stressful move for our family. The price was fair and I'd recommend these folks any time!

Mine was a short notice in state move. This crew put it together competed with six other movers and…read morehandled the job with exceptional care. I rate them high on communication, work ethic and customer service.

The service was excellent. The workers were careful, professional, efficient, and polite. I would…read morehighly recommend them to anyone moving in the area. My furniture was properly wrapped and transported without any issues or damage. They were also very affordable. Initially, I struggled to find a company without a lot of negative reviews, which made the decision challenging. In the end, I chose Jones Helps U Move, and I'm very glad I did.