DO NOT EAT HERE - SCAM RESTAURANT…read more
The overall experience was disappointing from start to finish.
When I walked in, there was no one at the counter. The purple haired Gen Z employee was sitting at a table on his phone. The chef, Jose, had to come out of the kitchen just to get his attention so he could take my order and answer the phone that had been ringing.
I placed a simple order for an 8 inch cheesesteak and asked if they had Cooper Sharp cheese. The employee responded, "Like Cooper American?" I said yes, that's exactly what I meant.
When I went to pay with my card, I noticed there was a $2 surcharge for using a card. I switched to cash, only to find out afterward that I had been charged extra for the Cooper Sharp cheese. It would have been nice to know that before ordering.
When my cheesesteak came out, I was honestly shocked. There was barely enough meat to cover half the roll. Since it was a takeout order, I brought it back inside and politely said, "I'm sorry, but this isn't right. There's barely any meat on this sandwich." The employee looked at it and asked, "So, like, what's wrong with it?" At that point, I asked him to get the chef.
The chef told me every cheesesteak comes with 8 ounces of meat. Whether that's their stated portion or not, the sandwich I received certainly didn't look like it. Then he said, "I don't know where you're from, but this is how we do it here."
Well, I'm from Philadelphia, where the cheesesteak was invented. I've eaten cheesesteaks my entire life, and I know what a proper cheesesteak looks like. The one I was served was skimpy, overpriced, and nowhere near what I expected.
To make matters worse, when they processed my refund, they initially tried to give me only $10 back even though I had paid almost $13. They didn't even seem to know the price of their own menu items.
The dining area reflected the same lack of attention. The employee went right back to sitting on his phone while the tables remained greasy and covered in crumbs and residue from previous customers. Instead of helping customers or cleaning the restaurant, he was completely disengaged.
Between the inattentive staff, undisclosed upcharges, poor customer service, lack of cleanliness, an embarrassingly underfilled cheesesteak, and being told, "I don't know where you're from, but this is how we do it here," this was one of the worst cheesesteak experiences I've had. DO NOT EAT HERE!!
