I recently made this my go to smoke shop. The kid that mainly works here is the epitome of great customer service. read more

Obviously because it's a vape shop employment standards are fairly low but holy smokes the guy that helped me today seems to be operating on half of a brain cell. I have never had so much difficulty purchasing vape juice from the grand selection of 10 flavors present in the location... lol maybe don't get high as a kite before work. read more

I absolutely do not recommend this shop or any of the Tonys locations. Horrible customer service. I purchased spinner II battery and some other accessories for it. The top of the battery came off two days after purchase. I was told by a Representative of Tonys I had to go through the MFG for refund on a defective item. This is was Vision the MFG told me... "Vision has the warranty rule.If the product is genuine and has any quality problems (non-human destruction，within a year), you can go directly to the dealer where you bought it to replace a new one. The store know how to handle it with Vision.If the dealer doesn't want to replace you a new vision product, then the store isn't one of vision distributors.If the store inssists not to replace for u ,it means he never bought products from us,and ur battery may be a clone.Because we just replace new ones for vision distributors and the one who buy from us directly,no privates. THX Mercy Mao" I forwarded this message to Tonys and still they would not make it right. I was given the run around for weeks and months. Either Tonys is not selling genuine product or they are just bad business practice.. Either way I recommend the four or five other smoke shops in the Milwaukie Oregon City area. The stash, Hippy Shack, House of pipes.... Stay away from Tonys all locations. read more

Tonys - Tobacco Shops Near Me - Portland, Oregon

This place has horrible customer service and bad business practices. Buyer beware, They would t let me exchange a purchase 10 minutes after I got it. Nothing was used! I wasn't even asking for my money back. I will never go here again. Thanks for nothing. read more

Terrible customer service. There was a guy named Matt working. So my wife, my younger brother and I came in here Super Bowl Sunday. And we drove there specifically from wilsonville a 25 minute drive. We walk in and patiently wait for the associate (Matt) to come over and help us. He finishes at the register and walks over to us.... With the snottiness "again... I'm not going to ask again. Can I see some I.d. Please" and goes on complaining how he had to walk from one side of the store to the other. Then as were walking out Matt started cussing at us, telling us to f*** off I'm sorry you had to walk over and help us. So we looked at each other and we were like we're paying customers were not going to be treated this way. So we drove to nomads crossing off hawthorn and spent $300 on a STAX set up. read more

Great kratom, the two guys working the day I stopped by actually explained to my wife and I how to tell the difference between the blends instead of suggesting a "color" i should try. Definitely will be coming back! read more

Tony's is ok one of the older places in Portland I used to go to before I found cheaper places to go. They have s cool staff and nice products to choose from. Just a little over priced but there 4/20 is cheap for cleaning glass read more

Although they are nice for accessories, I was not impressed with there " clean up " kit that came highly recommended. I followed instructions to a T and it did not work ! The price for a GUARANTEED " for 12 years now , but those who don't follow directions " is bs. read more

Guys I don't know why there are bad reviews, but it's my first time being here, and one of the guys was super helpful. I came in with a friend and the manager from the Beaverton store was here and was Super friendly! He lets us smell the different shisha and gave his opinions on his favorites which helped us make our decision. He was super friendly and I could tell he liked his job! I will definitely come here agin because the customer service was fantastic I recommend Starbuzz Pirates Cove read more

My favorite little smoke shop in Milwaukie. Brian is very knowledgeable and would love to recommend you any hookah flavor to your taste. They have great selection and decent prices. Sale on certain brands almost every time I check in. Keep the al fakir mint In stock please ;) read more

After being a customer of Tony's for years, even when they had the smoking lounge!!! I unfortunately will never be back. I think the staff themselves are friendly and helpful but the owners don't know how to make their customers happy or something. Came here to get some things for a vape, they both broke and Tony's has yet to call to apologize and No refund and no store credit. Have called and stopped by 3-5 times, taken down my name several times and a month later, have yet to hear back. Save your time and go down the road to luxory vapor lounge, they took great care of us and very informative. read more

I was assisted by a young gentleman over the phone. Cameron answered all of my questions and more! Great employee! I will always come to this location because of this gentleman (: read more

The two guys behind the counter were awesome and very patient with my friend and I as we were picking out presents for a friend and uncle. One suggested a particular cleaner and when I used it, it did everything he said it would. Had a great experience here. read more

Terrible terrible place, the customer service was just fine but to have to go there 2 times in one month spending over 300 dollars only to get ANOTHER faulty "top of the line, everybody's raving about vape" be completely shitty out of the box and unreturnable. Sorry Tony's but you have officially been crossed off my list of smoke shops! And will never be recommended again unless someone wants shitty stuff. read more

First time visiting this store and was so impressed by the cleanliness of the store and the young man behind the counter was so helpful and knew his business. Shane had an answer for all my questions and was very polite and made sure I understood what I was purchasing. I will be a repeat customer because of his excellent customer service. Thank you Shane for all your help. read more

An employee sold me the wrong size product for my piece. I realized the size wasnt right less then five minutes later walked back in with unused product and the guy would not exchange it for the right size. Went down to the Stash and they were super helpful and let me know as long as the product wasnt used and I had my receipt they would exchange it or take it back. Tonys is terrible!!!! read more

Horrible customer service ! My husband bought me an ecig, so I could ease off smoking. I have no prior experience with ecigs-however, when this said device is leaking everywhere, and I have had it for 2 days-Im pretty sure something is wrong. So I thought Id go up to Tonys, because I wanted to know - if it was maybe "user error" or there was something wrong with the item. Bottom line, I just wanted help with it. When I went in to the store and explained what had been happening, they just stared at me- and the guy I was talking to was pretty much telling me that there was nothing he could do. Another coworker happened to overhear, and told the guy I was speaking with , "just take it apart and take a quick look " When it was taken apart, he cleaned it and put it back together. Then told me what was wrong, and I could just use the extra supplies that came in the box to fix it at home. I said, Im not really comfortable doing that , because I don't know how. He then told me, Ill have to get over being scared of the device, and figure it out on my own. Ummmm, ok ? Thanks a lot ?! What a bunch of Lazy Douchebags ! Needless to say I went to another shop closer to home, and got a new device and much better customer service. I will never go back to them again ! read more