Smart people who want to help. Everyone I have talked to was responsive and totally knowledgeable. I asked Tony's to upgrade two F9 locomotives to DCC. I am so pleased with Tony's work and the locos are just what I wanted. To say more would be redundant. read more

I decided I wanted to get back in n scale hobbies, I bought my locomotive and box cars from a different place 3 days ago they wherw sent immediately. This company i bought an expensive basis track for 222 dollars, more expensive then the train.its been 3 days and 5 phone calls with 3 e mails and nothing no calls,no e mail nothing they ghosted me for my money and I gave them a deadline today at 1200 to have my stuff sent or im filling the dispute. So im basically getting my train with no track its awful, there horrible customer service saty away from this company. Im a disabled American and they treated me and my money like trash. They dont even deserve 1 star but I had no option to pick nothing.I would also like to add when I asked for my refund the guy told me to be quiet and said never call her again!!! Talk about the worst of the worst, to tell a customer to be quiet and never call them again way rude,that's how they speak to paying customer Save yourself the massive headache with them and never go there ever! read more

Bought my first DCC controller from Tony's Trains and was quite pleased. However recently ordered DCC wire and LED lights from them and received only the wire without the lights. Emailed the store about the problem and did not receive a response even though I was charged for the lights. I suspect they believe I was trying to get something for nothing. I believe anyone can make an error in shipping, but I don't think I will trust them again with a purchase. read more

This isn't a retail store like the listing may seem - it's by appointment only, and there aren't always people there. I submitted an edit to yelp to reflect. read more

Tony's Train Exchange is a disreputable sham of a business! I recommend not trusting them with your money! I selected an item from their website, placed the order, and received an email confirmation of the purchase... The item went backorder, and 2 weeks later I received another invoice indicating the item had shipped and my PayPal account had been charged $30 more than my original sales receipt! No attempt had been made to seek my approval or a chance to chancel the order! When I questioned the charges via email, I was informed that the increase was due to Tariffs, and I was directed to the site webpage, which had been changed to reflect a price increase and a note added about tariffs! As a Vietnam Era Veteran, a 42 year DOD Technician with Air Force Space Command, and retiree from US Space Force, I thought I had seen and experienced everything... Their arrogance and total dishonesty towards a customer are another example of what's wrong in our country today... The price increase means nothing to me... Pocket change! The blatant disregard for a sales receipt (contract) and attempt to cover their tracks is dishonorable. What a dishonest bunch of thieves! read more

Excellent service. My husband bought Marklin trains and tracks from them, then went back to them for more. Shipping also excellent. Will return. read more

Tony's Trains USED TO BE a great on line merchant but things have really gone down hill. Requests for help on technical issues go unanswered and a simple order for a 18mm x 13mm speaker and a current keeper wring harness goes unfilled. Really, how long can it take to put those items in a padded envelope and mail it!??! When asked about it: "it will be shipped shortly". A week later, no shipping notice, no nothing! If you expect service - forget this place. Like another reviewer wrote, "avoid it like the plague". read more

AVOID LIKE THE PLAGUE Happy 12 month anniversary since me paying for spare parts and the incorrect items being delivered to the UK, your crappy company sent the incorrect parts and have ignored e mails ever since, even when I simply asked you the size so I could purchase in the UK, you shower of shite of a company. Like I said AVOID THIS COMPANY LIKE YOU WOULD THE PLAGUE read more

Epic place it's awesome for model railroading people and stuff and it's so cool and the atmosphere is epic

As a model train enthusiast it's important to find reliable places for parts and supplies. Scratch this place OFF the list!! They take their sweet time shipping, don't respond to emails, and will out and out lie to you! They took my money and now I have nothing!! read more

First off, Tony's has interesting items for model train electronics. Their directions are clear and concise. The main problem with Tony's is their customer service. They don't respond to emails, they delay items for shipping. They really don't want to take checks and when they do, they don't keep track of the orders and items don't get shipped in a timely manner. I purchased items from Tony's at a model railroad show. The items were exactly what I needed so they do know what they are doing. I may try them again but they won't be my first choice. read more

I ordered an n scale locomotive and N scale protractor on 1-15-2019. Website said there were 20 locomotives in stock. I have called the store numerous times leaving messages a couple of times with no returned call. I also have left 5 or 6 e-mails with no response . I want my ordered cancelled and they refuse to acknowledge me at all. No responses to any of my correspondence. I have never left a negative review for any one before but I cannot get my items that I ordered 20 days ago, they won't return my calls or emails so what else could I do read more

I placed an order. I was told my part was in stock and would ship in 24-48 hours. I then forgot about the order for a period of time. When I remembered that I hadn't received the part I wrote them. Magically, the very next day they had gotten an order in from their supplier and my order was set for fulfillment the very next day -- only a month and a half late. I will not attempt to do business with Tony's again. It's a shame; they seem to have a loyal fan-base, they just completely screwed up my order, leaving me in a bind because I can no longer order the part I needed since I'm now no longer in the US. At least they didn't charge my card, so I don't have to dispute a CC charge or fight with them to get my money back. read more

Ordered some stuff online from them recently. They were very knowledgeable and friendly, and were very fast with their responses to my emails. They also had some of the best prices I've seen online. So needless to say, I will be shopping with them again soon! read more

Purchased an engine from these guys and it could not pull the freight up a simple grade. These guys would not return or exchange it 2 weeks after I got it and pushed me off to the manufacturer and wipe their hands clean of the situation. Never again. read more

I have been dealing with Tony's for 4 years and it started because my friends were telling me it was the most helpful place they had encountered when working with DCC. I have purchased maybe 2K in decoders and misc parts. They have replaced 3 decoders, all of which were damaged by me during my learning stages of installation. Erik has helped me out with advise and guidance many times. Again, this rating is based on over 4 years of interactions and many purchases. read more