DO NOT BRING YOUR DOG HERE!!!! I have a 5 month old puppy, and this day care was on the way to work for my fiance. We would bring his food so he could be fed once during the day (we wanted to have him fed 3 times a day when we started using this facility); the staff didn't give our dog his food, and I could tell they never even took the food out of the bag to attempt to feed him. We went back a few times because he seemed to get exercise and it was convenient for us, and we moved him to twice a day feedings so that wasn't a huge issue anymore.
However our most recent trip was the last straw. My dog was also bit by another dog while at this facility. The bite was so bad he needed to get multiple stitches to close the wound!!!! When they called to inform us of the bite we asked if the bite was close to his eye, and if it would need stitches. We were told that it was not that bad, that it would not require stitches, and that it was not near his eye. Based on what we were told we waited until early afternoon to get our dog. However when we picked up the dog we saw the bite was in fact very bad (again multiple stitches to close the wound), and it was roughly 2-3 inches from his eye.
When I spoke with the owner he told me "Dogs will be dogs" and while he did offer to take the dog to the vet; he completely downplayed the extent of the dogs injury and his need for care and made us feel that a visit to the vet could wait. He also stated that stitches wouldn't be necessary. When we picked up our dog we were told the staff was doing "paperwork" to let us know that we signed a waiver and that any vet fees (roughly $200 to have him stitched up) would not be covered by the day care. I don't care about that though; I care that our dog was clearly in pain for a long period of the day because the staff members did not want to tell us to full extent of his injury.
What bothers me more than anything is the staff cared way more about how their business appeared and their potential liability than caring for my dog. Putting my dog in a situation to get bit by another dogs and not supervising them is bad enough and shows a lack of care in doing their job. I pay a dog day care to watch my dog, keep him safe, and supervise him. They clearly did not do that. However what really kills me is that my dog was in pain for most of the day because of the owner and staff's inability to properly convey the extent of his injury, and the owner made sure his staff informed us he was not liable for any injuries due to the waiver we signed.
There are plenty of other dog daycares in this area. Please learn a lesson from my experience and choose another daycare than this one. read more