We used this kennel around in 2010 and quit using them because of a few things. We recently gave…read morethem another try and nothing has changed. in 2010 the forgot to return an expensive leash. Recently they forgot to return some dog toys and medicine. They said they would mail them as we live a ways a way, but the never did. They also give your pets a bath every time. This is to attempt to cover up the bad smell that they pick up after they are there. It is extremely obvious when having your pet in your vehicle with you for the next few hours. We haven given this place a few tries over 12 years. Enough is enough.

I trusted my older, diabetic Lhasa in their care for 2 weeks while we were out of state. Mary took…read morewonderful care of my dog, and she came back clean and happy. They may have even washed our dog bed as it came back clean as well. The cost of boarding was fair, especially for the care that my dog received. I would recommend boarding with Sterling Kennels.

Tamara and Nicole are amazing! Ive lived in 5 states and have chows and some groomers wont take…read morethem..they have taken a couple of my chows even fosters from my rescue and taken their time with them to get knots out and make sure they aren't stressed. Since I'm in chow chow rescue it's important to me that grooming become a pleasant experience if the chow was previously matted and not well cared for...and Tamara gets that. Very thankful

Very pleased with Biscuits & Bows! They took great care of my Yorkie and watched her all day while…read moreI was at work! I was pleased with the hair cut as well! Will for sure be taking her back for future grooming needs!

My two cats and myself LOVE everyone at West Oaks! I would never go anywhere else! No words can…read moretell you how great they are!

Even though I wasn't a client they still saw my cat who was having urinary issues. I called the…read moreemergency line and the Doctor was extremely kind, caring, and helpful. They let me drop my cat off for an exam and urinalysis first thing the following morning. My cat wasn't able to produce enough so they offered to keep he over night for a better sample. The following day they gave me an update and let me know they didn't see any abnormalities that would suggest serious illness and also gave her a shot for UTI just in case. And my little fur baby is doing great! My cat is a nervous cat too and they went above and beyond to accommodate her during her stay ensuring she had a quiet place to sleep and a bed! Amazing customer service and pet care! Thank you guys for taking such good care of my fur baby and helping her get back to good health!

First and foremost: A dog was dumped on my property outside city limits in October of 2021so the…read moredog could not go to the city pound so I reached out to SVAS. I was told by whom ever answers the phone that it would $150 to surrender said animal (even though it was not mine) and that their waitlist was so long that it could take weeks or months to get the dog into the shelter which I responded with "my dogs are aggressive towards strange animals and it's not safe for me to keep it" and the person replied with "I'm sorry, we can put on the list if you want" but according to one of SVAS recent Facebook posts (August 10th 2022) they claim they no longer have a waitlist but upon reading the latest Dakotan article published (August 27th 2022) about SVAS, it seems that they still do have a waitlist but now just for animals with "medical challenges"? To me, a waitlist is a waitlist. Thank goodness for the other local rescues in the Minot, ND area. Another rescue promptly took the dog in without anything in return. I was happy to donate a collar, leash, and a very nice kennel to them for taking the dog off our hands. Secondly, after asking multiple questions through comments on Facebook for SVAS to answer about SVAS potentially bringing in multiple dogs from out of state, they not only deleted almost everything I commented, which was in no way rude or "trolling" they had the audacity to call my old place of work and tell the manager that I was "slandering" SVAS. SVAS's social media coordinator or whomever else monitors their Facebook page went out of their way to go to my profile to see where I worked, called said business, and tried to tarnish my reputation. Having a bad experience and trying to learn how one operates their 501c3 non profit is not slander. Calling someone's place of work to try to get them in trouble is slander though

Amazing staff and animals! We adopted a cat recently and have never been happier with the staff…read moreand processing of our furbaby. The facility was very clean, staff was very caring about our knowledge and gave helpful advice. I would definitely recommend this shelter for all of your small animal needs!

Back in the saddle again. Popped in today for a new load of cat food. They offer a punch card for…read morepet food purchases, getting you a free bag after so many purchases & you don't have to be in the know... they offer it & remind you frequently.

They are really friendly and helped me out a lot. Kept constant communication on the transport of…read moremy dog. They remained on schedule and updated me on their time and the condition of Hazel. Again I want to thank them so much for helping me with her transport.