Sean of SSWR is amazing. We had a pipe burst that flooded our whole downstairs during the cold snap…read moreand Sean drove out of his way to come take a look at our house the same day. He gave us an honest assessment to compare with the insurance adjustor, provided a ton of helpful additional info to two panicked first time homebuyers, and even brought out a dehumidifier for us until we could rent more. He was too booked out to take our mitigation job at the time- and was honest about that which is rare- but checked in with us to see after the fact to see how we were doing. He really does care about people making the best choice in a crappy situation. My whole family works in the building trades and you can just tell when someone is passionate about their work and treats the homes of their customers like it's their own. You can spot transparency and honesty from a sales pitch. Sean is someone I would absolutely trust to work on my home.

We were hearing water dripping sound from one of the wall near bathroom. I called Sean from SSWR…read more He was prompt to respond and came on the same day all the way from Tacoma to Lynnwood. He did a thorough inspection and assured me there is no issue. He had the the right set of tools to check the moisture content in the wall and had an infrared device to check if there is any leakage behind the wall. He volunteered to go to the attic and do thorough checking. Respect his hard work. Will be a happy returning customer if in case I face any damages related to water in my home.

I couldn't recommend GPR more! They provided a solid quote and stuck by their commitments. They…read morecame out to do the work as scheduled and professionally completed the job.

In September, we found a damp patch of carpet in our basement and a slow leak in our HVAC unit…read more This spread to two rooms, damaging the carpet and big chunks of drywall. We called several emergency water restoration companies, but Green Planet Restoration was the only one able send someone out to access our situation that day. David, our field supervisor, thoroughly inspected the damage and gave us an honest and careful outlook about the restoration process. Optimistically planning on insurance coverage, but realistically expecting denial, he made sure that all work and costs were approved by us before and throughout the insurance process. Thankfully we ended up being covered, and David helped negotiate on our behalf. Olman, our project manager, was attentive and communicative. He kept us up to date with all the work and progress, and helped us coordinate with the workers we had coming and going for several weeks. The crew working on the house was excellent, too! Giovanni walked us through the work, and helped us when we wanted to make adjustments. We made some pretty drastic changes to our spaces, installing LVP in both rooms and painting the wall and ceiling a dark color in one of them. These big upgrades were easily handled. At no point did we ever feel like we were left hanging or out of the loop. Even throughout the payment process, with several hiccups with our insurance checks, they were kind, patient, and understanding. Green Planet Restoration and their team help make a nightmare of a situation much easier to manage. Thank you to the whole team!

Noticed a water leak from our water heater and Leroy was able to come out late in the evening and…read morehelp. He gave us options on how to fix it and we ultimately decided to get a new water heater. He was honest, timely and clean. I would use him again for another plumbing issue.

Scheduled an appointment for the next day for a clogged sewer line inside my home. Scheduler was…read morepolite and helpful but didn't provide an estimate. Tech texted the following morning said he was available early if I was available. Great! Showed up, looked at my situation, confirmed it was what I thought, but immediately started the upsell to replace the pipe, before even seeing what I had. Then quoted $1,000 to snake the line. Keep in mind, toilets were already removed for access and the line to be snaked was less than 40 feet. When I said that seemed steep when it usually doesn't take more than an hour, he said would probably take him 15-30 minutes but that was the charge. Overhead, etc. said the charged $250 15 years ago. sent him on his way and called someone else. They quoted $250 and would be onsite within the hour.

Bio Decon was fast and incredibly helpful. They went above and beyond. We are so incredibly…read moregrateful for them! So professional and kind, Scott is a stand up sort of guy! Thanks Scott! -Nichole

my family members' apt looked like the City Dump. You could not see the floor or use either the…read morekitchen or bathroom sink. It seemed apparent that the Manager was going to evict my loved one. I called Bio Decon Soulutions. When Scott came out to give me an estimate, he was non-judgemental and kind. His crew made that unit shine in 3 days and gave my family member a home she could take pride in again. They are life changers. Shannon

It was very frustrating trying to locate someone who was professional enough to help me restore my…read morehome after renters had damaged it with extreme tobacco use. Bob and his team Danny and Leroy were beyond efficient and helpful. They gave great advice for other issues in my house. They were thorough and diligent. I appreciate that they went above and beyond to do things out of their contract. They weren't nit picky about charging me. I would absolutely recommend them to anyone.

We had some moisture and mold inside a crawlspace that had been converted to a wine cellar. Another…read morecompany had previously recommended ripping out all the drywall to find the source of moisture. Bob (owner) came out within 24 hours to inspect and concluded the mold was growing on the outside of the wall due to excessive humidity in the room. He was very professional, his inspection was thorough and he treated and cleaned the moldy areas. After spending nearly an hour in a cramped crawlspace cleaning mold off the walls, he was finished and refused payment for his time and services. Pretty amazing experience with a home service provider!

Above and beyond any expectation. Every single person I have dealt with has been so helpful in a…read moretime of utter chaos. Can not recommend them enough! Jerrod is wonderful.

We had our basement flood in September of last year, so it's hard to remember specifics. I think…read moreJared was the one who came out first, and he inspired confidence that they'd do a great job. I hired them, and they took our furniture out and moved it to their storage. I'm reading about the names, and I think I had Gavin, JP, Ben and Reese. I'm sorry if I got the names wrong! They were so kind during it, when I was super panicked and shocked about the loss of 1/3 of our house. We then kept working on insurance to get it covered, and when I requested they moved the furniture from their storage to ours. They very quickly did so. Their patience with things going forward was amazing, and their communication top notch. I felt informed and supported, never hassled. Julie and her team really made me feel like they were rooting for us, which is rare if not non existent for a business. I'm so grateful we had them.

Rigo and his team treated my home for asbestos this summer. Rigo responded almost instantly to any…read morecalls or emails, and was friendly & communicative. I have asthma and was barely able to go into our laundry room without fear - the peace of mind I now have being in our home is invaluable. 10/10 recommend :)

We had them clean up an attic, and repair a storage closet and chimney siding here at my condo…read morecomplex. They butchered the chimney work, which rotted and leaked within a year and a half, and offered to repair it. They said they were embarassed, and that they're "better than that". Well they weren't. They came back and re-sided the chimney, but didn't bother to follow the maunfacturers instructions. I emailed them three times asking them if they were going to address this, and they haven't even taken the time to reply. As the President of our Board of Directors, I'm tasked with doing my best to protect everyone's investment. One way I'll do that is by never hiring these guys again.

I called the Renton location of Roto Rooter to clear a clogged toilet drain. The person who…read moreanswered was polite, professional, and scheduled the service quickly. The plumber who arrived was James and he quickly found the problem, fixed it, and gave me suggestions to not have repeated issues. 5 star service.

Two complaints about the call center, two about the technician…read more Context: bathtub drain plug won't release. 1) The call center assured me a drain tech could resolve my issue in a single visit. He could not. 2) I was given a 1-hour arrival window, then told to expect an ETA update when it passed. Neither the dispatcher nor the tech ever contacted me with an update and he arrived 20+ minutes late. My complaint isn't the delay but the lack of communication. 3) The tech worked hard and diagnosed the issue thoroughly, but left without telling me he was leaving, without giving me a quote, and without any next steps, even though I was the one who scheduled the appointment. 4) As a Washington state tenant whose landlord failed to act on a major plumbing issue within the legally required 72-hour window, I have the right under RCW 59.18.100 to hire my own contractor and deduct the cost as long as I send an estimate to my landlord first. The tech left me with nothing to submit. When I called to request a copy, I was told repeatedly that they "literally can't" provide it as only the tech has it, and moreover can only give it to the landlord--despite the fact that I'm the one who scheduled the appointment and clearly identified myself as the tenant. After asking the same question six or seven different ways, the agent finally agreed to ask the tech to reach out me. It's been 24 hours and neither me nor my landlord have received a quote or any contact from them. The result: a wasted morning, another day without a working shower/bath, and the strong impression that if you're a tenant you're not their customer.

Ivan, Jesus and Brandon were amazing from start to finish. We had moisture enter the house due to a…read moreroof leak, and these guys were professional and thorough throughout the entire remediation process. Jesus and Brandon were respectful of the space -- for example, when they had to take down some heavy closet doors and lean them against a wall, they put a cloth between the doors and the wall so as not to scratch the wall. They suggested fixes that in my mind went above and beyond, such as putting a layer of primer on the sheathing to help it resist moisture, should my roof leak again in the future. Hopefully I'll never need them again in the future, but if I do, they'll be the ones I call first.

My VANCOUVER, WA Robinson Restoration crew of Marco and Oscar called before they arrived to my home…read morethis morning to check on all the equipment that was installed last Saturday in the kitchen and crawl space. They are impressive young professional men, who checked all of the water lines and equipment to make sure the process is on target and safe for me and my vehicles. They represent the best of the very best representing Robinson Restoration's mission! As an elderly widow and business owner, I treasured the detailed explanation and assistance the gentlemen provided. They are the kind of employees every company seeks to hire.

We are at the tail end of a partial basement remodel and our contractor discovered black mold under…read moreexisting carpet tiles in the area that is not getting remodeled. After we ripped up the entire carpeted space and treated it--I wanted info from a professional to see if there was anything else that we needed to do before getting the affected slab ground down and polished. I spoke with several companies who were unhelpful over the phone or charging ridiculous fees just to come out and provide an estimate. Mathew, the owner of Puget Sound Water Rescue was timely in his responsiveness over the Yelp App (on a Sunday afternoon) and ultimately provided us the perspective and information that we needed to determine whether or not professional remediation services were warranted at this point. Ultimately we determined with his help that they were not. Despite the fact that we did not end up hiring (anyone), his knowledge, honesty, and helpfulness were 5 stars worthy. Highly recommend talking to and/or Mathew for your remediation needs!

A couple years ago I reached out to Puget Sound Water Rescue for an issue. I was very satisfied…read morewith the service from that experience. So, when my portable AC leaked onto my flooring last night, I knew who I was going to contact. I called when they opened, and found out that he was booked for the next week. I decided to send him a message to see if there was a company he would recommend to me. He actually responded immediately and said that he'd be able to squeeze me in! You have no idea how grateful I was to hear that. He gave me two time options, and called me when he was on the way. I had no idea how much water had made its way into my flooring, so I was preparing myself for the worst. Turns out, it didn't end up being a catastrophe! Matthew used a thermal camera, and a moisture meter to inspect for moisture on the floor/subfloor and flex ducting. Once again, he was thorough at his job, and in his communication. It's difficult finding people that take pride in their work, are trustworthy, and do a great job. I've had quite a few companies do various types of jobs for me, and there are only two who I'd recommend. Mathew with Puget Sound Water Rescue is one of them!