If I could give a zero star I would! After using this company for over 5 years and referring them…read moreto many clients of mine, using for my business etc. I have always received the same cleaning, every year twice a year. Prices typically go up a little but I can always expect to pay $330 for everything or around that. I called this company and asked them for an appointment in which they gave me a 5 hour window. I accepted that and stayed home for 3 hours waiting for them to show up. When the technician showed up, like always, we walked areas and I said I wanted same as last time. After 10 min of him "figuring out the price" he stated it would be DOUBLE because prices went up and they didn't see my pet treatments noted on my invoices. I called the office pleading that this is unfair and even explained how they pet treat the area and what tools etc.. The lady notified me that the pet treatment may indeed of happened, however, its not on invoice so they wouldn't help me. This gave me two thoughts, A. being you allowed someone in my home with my children who would steal from your company? Cause I paid for the pet treatments. B. You make me take work off and then tell me once you've shown up 3 hours into the 5 hour window, that you raised your prices???? This not only lost me valuable hours at work, where my time is worth money but the way you so admittedly explained that your employee didn't record things I have received in the past therefore hiring thefts and liars and allowing them into the comfort of my family and home. SCAM!!!!!! DO NOT USE THESE GUYS!

White carpet was in the rental we just moved out of and it is white again thanks to these guys!!…read moreGreat job!!!

I cannot recommend Servpro gig harbor highly enough! We are building a house, and for multiple…read morereasons beyond our control, our build kept getting pushed out. By the time we finally broke ground and got the framing done, it was October. Unfortunately, the roofers took an entire month to finish putting the roof on, and by that time, the whole house was sopping wet. Add another month for the siders to finish, and even our builder was commenting on how bad the mold smell was. It was growing EVERYWHERE! This was exactly the circumstance we were trying to avoid, as my husband suffers from mold toxin illness. We called Servpro to see what could be done, and they came up with a plan that I am happy to say worked beautifully. They fogged the entire house and crawlspace heavily to eradicate the mold, and put as many dehumidifiers and fans in as our limited electricity would allow. They even came back out to spray a section in our labyrinth of a crawlspace where the fogging couldn't reach. They had some difficult circumstances to navigate, but they always figured out a way to get the job done, and to do it well. We are beyond thankful that they were able to save our house from the mold. They helped us navigate a nightmare situation and afforded us the peace of mind that our new home won't make anyone sick.

When a water filtration system burst in my business, I didn't know what to do. A friend…read morerecommended ServPro of Gig Harbor, and boy, am I glad that I called. Within 30 minutes they were onsite. Within an hour, we had a truckload of drying equipment delivered. The workers were professional and they knew what they were doing. My business was up and running within 3 days, despite the water reaching from the back of the office to the front door. No mold problems. No remaining moisture. I am delighted with my experience with ServPro of Gig Harbor.

Karina was amazing! She did a fantastic job cleaning my condo. Her attention to detail and…read moreorganization skills were top-notch. I highly recommend her services.

Excellent service! There's a young man who works with ya all, very polite, respectful, efficient…read moreand his name is Junior.

On a Saturday afternoon, I noticed my carpet was wet and my ceiling was dripping water. Not…read moreknowing I had a furnace leak and flooded mechanical room, Eric assisted with locating the issue. In this emergency, Andrew and Dayton immediately came out to start the drying process. They walked around with their moisture meter, explained everything and was extremely professional. They answered all my questions and had so much knowledge, I immediately felt confident with their work. During the drying process, Eric either came by or called with an update and this helped tremendously. What was supposed to be a somewhat simple fix ended up being a nightmare..... another heating and ac company was moving my furnace and water heater ended up spilling more water and left my water pipe uncapped causing a new leak in my ceiling!!! I called Eric immediately and he helped triage the issue. Having Eric walk us through the dilemma was really comforting during all of this. Back to square one Dayton and Trevor came to the rescue! They squeezed me in again to re-setup their containment and re-start the drying process. Fingers crossed the ac company doesn't cause anymore damage! Everyone from Divison 2 are very nice, personable, and they know what they're doing and they get the job done well.

I called Genesis Carpet Cleaning to request a deep clean in my brother's carpet that has pet…read moredestruction. Jeff is very pleasant. He's honest and transparent and didn't try to sell me anything I didn't need. I am happy with the quality of work he did and basically just needed to be able to suffer this carpet long enough until we renovate this house.

Two new technicians showed up to clean this year. They were not as professional as Jeff, and they…read morewere definitely not as punctual. I was quoted a price of $189 on the phone for a 10X20 room and stairs. To their credit, the men called to say that they were running late, and they wouldn't make it until the end of the 11am-1pm window I had been given. Unfortunately I had an appointment in Tacoma at noon and it was too late to reschedule. Fortunately I zipped back to the house and arrived shortly after the technicians. One walked the area and then quoted me $239 + extras which I declined. He said that the area was more like two 15X15 rooms plus a short hallway measuring about 6 feet, thus the price increase. And he said that I'd have to move the furniture, but later told me they moved it for me. There was a couch, a TV on a stand and an end table with a lamp. When they were finished I wrote a check and asked for a receipt. The technician told me the duplicate for my check was my receipt. And then he decided he could give me the paper with the work order on it. My husband called the company to voice his concern over the price discrepancy. He left a message and then the owner or manager called me back. I was told on the phone that the one who made the reservations should be the one at the house. I replied that I was. Since it became evident that I wasn't going to be permitted to state my case that I was quoted $189 and charged $239, I thanked him and ended the call. So although the service was completed, the price was not the same and the person on the phone did not seem to want to listen.

I had an appointment scheduled with this company and they scheduled it for the wrong day (a month…read morein advance). When they called to say they were there and I tried calling back, the operator proceeded to tell me it was my fault that the date was wrong and then commented on the state of the home in a snarky/negative way, not realizing that our renter was going through the death of a family member and in the process of moving out in a week. Absolutely unprofessional and do not recommend.

Was recommended by my Realtor and took the chance - and it wasn't good. They were more expensive…read morethan the "National" brand and didn't do nearly as good as a job. She asked me if I wanted stain remover, etc and I said I don't care - I just want my carpets clean. That was mistake # 2. Not only were they a couple hundred dollars more, but the carpets smelled musky and wet when they left - which we have never had. I'm sure they are going to say it is from the dogs, which isa small dog that is allowed upstairs. Even the Realtor and cleaning lady didn't believe they cleaned the carpets...it was terrible Hire the national brand, they come in and give me a deal and the carpets look 100 percent better, smell better and even mentioned that it seemed like the water wasn't extracted properly. They get 2 stars because they were polite and on time.

Very happy with the out come of hiring carpet recovery , very responsive and the carpet that has…read morenot been cleaned in years has life again ! Thank you !!

We moved into a home recently and we wanted the carpets cleaned before we moved in. I doubt they…read morehave ever been cleaned since they were put in back in the 70s they were absolutely disgusting the previous owner also had a rodent issue that he downplayed hard-core when we were buying the house. So we really wanted to feel clean when we moved our things in. Theses guys were recommended to us by our realtor and they did not disappoint. It was really easy to make an appointment and they worked with us on our schedule. We had to cancel last minute the first time we scheduled due to some very frustrating circumstances but they had no issue with it and were understanding. When we scheduled the second time they remembered us and were able to come out right before the holidays. They cleaned every carpet in the home and got into some pretty odd crevices the house has. They didn't miss a single piece of carpet. And we can breath easier knowing they cleaned our home. The one downside was I kept getting emails moving our appointment time which was a little frustrating but when I express to them I didn't want them to do that they listened and stopped. Would highly recommend them

I had a few quotes out for a move out clean and selected this business. Due to a recent change in…read morethe booking system, my invoice reflected an additional charge for oven, inside refrigerator and blind cleaning. Those tasks are included in the move out expenses. This project took all day with one person. She focused her attention to required areas. I spoke to the owner directly and she is passionate about customer satisfaction. She refunded me a portion because of my misunderstanding of my invoice. She will ensure the system properly syncs with future invoices. Overall, quick response on yelp and a follow up call. I recommend Trusted Cleaning Crew for your future cleaning needs.

We recently used Trusted Crew's services to complete a move-out cleaning and would absolutely use…read morethem again. The service was fantastic, prices reasonable, and communication was above and beyond. I would highly recommend their services.