Took my car in for some hood and windshield damage. They did a phenomenal job! I will definitely be…read moregoing back if I need body repairs again. I can't recommend this shop enough.

I want to thank Mike for making my Mustang look like new. My hood was beginning to corrode and Mike…read moretold me the options and refinish it, made it perfect, and will not corrode again. And he went above and cleaned my engine and dash board. We have always had honest and great service from Mike for any of our car repairs.

Always a good resalt. Friendly and always on time…read more Very fair pricing. And willing to listen to insurance complications.

Thorough, quick, friendliness & worth the cost, exact, complete, clean building and easy access.read more

The service here is very professional, cordial, and they do excellent collision work! Great quality…read moreand value.

Do not recommend, owner is not friendly and he messed up my car. When i asked him to rectify the…read moresituation, he told me he wouldn't. Please buyer beware do not go here.

They helped me out with a pre-purchase inspection. Solid work and it was in the dead of winter. One…read moretip ... they can't test drive in the snow -- good idea -- so check the weather first.

Service was excellant. vehicle was taken right in at appoitment time diagnosted immediately and…read moregiven estimate with in 15 minutes. A/c and all belts replaced and vehicle returned tthe same day. all cost where reasonable.

My car's roof was leaking and there was mold. James took care of it and made my car like new inside.read more

Uh-amazing Experience from start to finish! James took great care of my Daniella Denali!…read more Gave me an great awesome price for the Daniella's bust lip that outbeat everyone else's crazy costs of thousands to hundreds and the best part was that he was able to get her in fast like the next 3 days and got her done and ready in one day on a Saturday! Happy Daniella Denali, Happy Angelina

My sister went in to GEB to inquire about a repair for side mirror on her car and couldn't have…read moregotten better service from this place! Thank you for your sincerity, honesty and professionalism in all you do! They made her day!!

I had dent and a scrape in right front. Options and an estimate were explained in a courteous and…read moreprofessional manner. The work was completed in a timely manner and my Volvo was clean and looking brand new. I would highly recommend GEB. They more than lived up to my expectations.

The absolute best! I was very upset with the damages to my car and Tyler was great. He explained…read morethe work, the cost for different options and the time needed. Tyler even went out of his busy schedule to give me a ride home. The whole staff really care about the quality of the work and making the customer happy-and your car! As one of the reviews stated, "simply the best". Thank you to Tyler and Michelle!

I almost never leave reviews, but this experience was so disappointing that I felt other people…read moredeserved to know what happened before trusting this shop with their vehicle. We chose Ladd Road Collision based on a referral, expecting honesty, professionalism, and good customer service. Instead, we experienced repair delays, poor communication, conflicting information, disrespectful treatment, and an unnecessary police call over what should have been a simple customer service conversation. Our vehicle took much longer to repair than we were originally told, and communication throughout the process was terrible. We constantly had to call for updates because no one kept us informed. Before leaving my vehicle, I specifically asked about my $1,000 deductible because it was a major concern. My father was present and personally heard Tyler tell us they would take care of the deductible. Based on that conversation, we felt comfortable moving forward with the repairs. On pickup day, Tyler called and told me the insurance company still owed the shop around $2,000. He said I would have to pay my $1,000 deductible but would try to reimburse me once insurance paid the remaining balance. That didn't sit right with me, so I immediately called our insurance adjuster. He told me he had already spoken with the shop multiple times that day and that insurance did not owe the shop any additional money. That completely conflicted with what Tyler had just told me. My father then called the shop because he had witnessed the original deductible conversation. When he was told it never happened and that they had never waived a deductible for anyone, he understandably became upset because it directly contradicted what he had heard. When my husband arrived, he intended to have a calm conversation and simply figure out what was going on. Instead, while my father and I sat visibly upset in the car, the front office employee was already speaking negatively about us. My husband told her he didn't appreciate us being talked about that way. She immediately raised her voice, and when she again insisted the deductible conversation never happened, he raised his voice out of frustration. He was there to get answers, not to start an argument. After my husband said I would be leaving reviews and filing a complaint with the Better Business Bureau, someone from the back called the police after the front office employee said she felt threatened. She pointed to the security cameras and claimed they would show him threatening her. My husband responded, "Good, please watch the cameras," because he never threatened her physically or in any way. Before the officer ever came inside, one of the mechanics told him he wasn't needed because there wasn't actually a problem, and the officer left. To make matters worse, the front office employee told us we were "lucky" she didn't charge us storage fees while the vehicle sat waiting for the insurance claim. The most disappointing part is that we genuinely trusted Tyler. He came across as honest, but unfortunately our experience was nothing like we expected. We left feeling completely disrespected and like our concerns didn't matter. Between the repair delays, poor communication, conflicting information, and the way we were treated when we simply asked questions, this was one of the worst customer service experiences we've ever had. I can't recommend Ladd Road Collision after everything we went through. There are too many good collision shops in the area to settle for being treated this way. Save yourself the stress and take your vehicle somewhere else.

They were so nice and easy to work with. I was kept updated on the progress twice a week. My car…read morewas ready before promised. The cherry on top? They cleaned my car, not a dog hair in site!!

I live in Allen Park. I drove all the way out to Woodhaven to get an estimate from them ones out…read morethere. They told me I had to come back on Monday because I had to make an appointment it was Tuesday and I felt that if you're doing so well that you can send me away then I'll go somewhere else.