Advertise 11,500 for car . Once they tap on all there additional fees it's almost 13,000. Don't buy…read morefrom this dealer in my opinion .your getting took.

I reached out to discuss my deductible via phone with Joe and he placed me on hold for greater than…read more10 minutes. I then hung up. Joe later had the nerve to unapologetically text me about my car being ready and never apologized for the extremely long phone call hold. Unfortunately I was never told upfront that the full deductible wouldn't be covered..... Why did you copy and paste the exact same message Adam to my response?? Did you not take the time to write a new script?

Mike is amazing sales man Niccky is the best services…read moreadviser I had to work with through out not having my vehicle while the recalls were being taken care off Cary is such a sweet heart for her kindness and calmness helping me get into my loaner vehicle for the meantime of my vehicle being worked on

BEWARE... read this before purchasing anything from any Suburban dealership. I recently found out…read morethe hard way that Suburban collection of dealerships here in metro Detroit are not the same dealerships they once were but instead operate in name only under the parent group LITHIA motors. This was the 3rd vehicle I've bought from Suburban but the 1st since being part of LITHIA motors. I purchased a used Honda CR-V from Suburban Chrysler Dodge Jeep Ram of Garden City for $13,500 cash on May 28 from salesman Rich Putty, who told me the vehicle was already a great deal and there was no room to negotiate. Just 2 days and 248 miles later, every warning light came on and the engine could barely run. What followed was weeks of frustration. Rich never followed through on promised callbacks, service advisor Samantha rarely provided updates and communicated exclusively by text even when asked to call back, and after the vehicle sat for days I still couldn't get clear answers. When I met with General Manager Joe Sinishtaj he was unaware of the situation and told me the vehicle was sold "as is" and even asked what I expected from a higher-mileage vehicle. The lack of empathy and professionalism was shocking. After disassembling the engine, I found the turbocharger had been recently replaced and evidence of significant pre-existing mechanical issues, due to a failed turbo charger including a failed head gasket, damage to the #3 piston, cylinder head fire deck damage, and a damaged fuel injector tip. The engine also showed signs of abnormal combustion and intercooler oil contamination consistent with a failed turbo compressor wheel. These were major internal engine failures that would not be expected after only 248 miles of ownership and account for the $5,000+ repair estimate. In my experience, Suburban under Lithia Motors showed zero accountability, poor communication, and no concern for customer satisfaction. I would strongly recommend taking your business anywhere but Suburban or any other dealer owned by LITHIA.

Family owned and great customer service. Been there many times and they always do a great job.read more

Very fair pricing and timely repair of my car. You can really feel the family business vibe of the…read moreplace and you just know you can trust them.

I have NEVER said this on a review, but if you are a person of COLOR...DO NOT COME HERE! I checked…read moreout a car on CarGurus and called to inquire. I reached a man named TONY C who told me that the $5500 listed was NOT the price. He said it was $6000-$7000, and it was a MECHANICS SPECIAL and they had NOT inspected it. I advised again on what I was seeing and I started the paperwork for the deal and printed my summary. He said he had to check out the info and would call back. When I hung up, Jessica O called stating she saw my inquiry online and asked if I wanted to see the car. I advised of the above, and she had me text screenshots to her and apologized saying she wanted to know where Tony got the numbers , why he used the term "mechanic's special, and ASSUMED I NEEDED THEIR FINANCING. She stated that while they WOULD NOT finance the car, I could ABSOLUTELY obtain my own through a third party. She stated she would call me back. A few minutes later, Tony C called stating that he could NOT sell me the car because they weren't financing it and gave me a song and dance. I NEVER said I needed financing. As a matter of fact, I had already been pre-approved and had whatever money was needed. I advised him of Jessica's conversation with me and I told him to talk to her. Then Jessica calls back stating she spoke to the Finance Mgr and I could indeed have the car for the $5500 listed. So I set a time to see the car for 11a on Wed Oct 15th. TODAY I called before going and Carol told me to ask for Rich Putty. I went in and DOWNHILL it went. Rich tried to give me to TONY C. I explained what happened the day before. So now RICH P is agitated. He tells me I have to put down $500 dollars for a TEST DIVE! I ho out and tell my husband. My hubby comes in and asks why? RICH P says if we didn't want to do that, we could TEST DRIVE IT IN THE PARKING LOT! Yall, they treated us like THIEVES! Why on earth would I want to STEAL their RAGGEDY 2015 Patriot that had ALL KIND OF LIGHTS ON (engine, brakes, tires, etc.)? Plus, my hubby and I can go ANYWHERE to SIGN AND DRIVE, but I just needed a reliable car to take out of state. RICH pawns me off on CAROL and my hubby was like LETS GO. We left. In hindsight, after the way TONY C LIED about the price and how he COULDN'T sell me a car, I shouldn't have wasted my time. In this space that we're in, keep your RACISM out of your business b/c as forestated, we were NOT rude or anything to them. We were just THE WRONG COLOR, and maybe they thought we were desperate for any TRASHY car they had. If you look at my reviews, you will see that in my EIGHT YEARS of being an ELITE YELPER, I have NEVER written a review so long and detailed. So, PEOPLE OF COLOR, DO NOT COME HERE!

I'm baaaaack :-) ..... So I was FORCED to take down my previous review in order t get my car fixed…read more So check this out I went up to the dealership to talk to the service manager because he himself told me that my car would be diagnosed on Friday. I called on Friday & he told me not only was my vehicle not diagnosed but that the technician who can do it (because there were only two) would be out that following week so it wouldn't be done next week either. So that means my car would be sitting in their parking lot for 2 WEEKS just to get diagnosed. Crazy right! So when I get there NO ONE spoke to me. The manager was talking to someone so of course I didn't expect him to stop, but my service tech walked right past me & didn't say a thing. Okay you're upset about the review but I was upset about the service. I see Kennedy, another service tech, so I go speak to her and ask her what's going on. At that moment my service tech walks up and now wants to talk to me. No thank you sir, you walked by me & ignored me don't come to me now trying to talk to me. I didn't tell or anything, but the next thing I knew he pulled my car up by the service door and handed me my keys. I told him that I drove up there by myself & I came to figure out what was going on but he didn't care and walked away. I left to go pick up my mom & she came back & spoke with the manager. Apparently they didn't like my review & told my mom that if I take it down my car would be diagnosed that following weeks. THE SAME WEEK THEY SAID THE TECH WHO COULD DO IT WAS OUT!!!! So I took it down & they changed my adviser to Kennedy who is wonderful I have nothing bad to say about her whatsoever. Luckily it was diagnosed that following Monday & the work was complete by Friday, but I will NEVER EVER EVER take my car back to that service department. I went to a different location for a service and they had my vehicle diagnosed with 48 hours! Here though it will take a week

J&J did an excellent job in repairing my mother's vehicle after an accident. They double checked…read moreand found a crack in the axle and were able to scramble and replace it in time for her being able to get it back before Mother's Day. Detailing it made it look like a brand new vehicle!

A person hit my Honda CR-V on my driver's side while I was leaving a shopping center in Allen Park…read more My insurance company wanted to send me to their preferred collision shop, but it would have taken too long to get my car back and they weren't open on Saturdays, which means I would have had to wait and take time off of work to take my car in. I took my car to J & J Collision the next day (a Saturday), just expecting them to get me a new door, but they far exceeded my expectations. At the time of the accident, my car was essentially three different colors. I had sun damage on the entire front half. Last year, I took it to Lafontaine (where I purchased the car) to repaint the hood. Lafontaine did a terrible job, painting my hood at least 3 shades lighter than it was supposed to be and tried to charge me extra to fix some nonexistent dents in the hood. I took "before" pictures, so I know that there were no dents. I was really impressed with the communication I had with Waled and the rest of the staff. They kept me informed about what was going on with my car, and were very clear about how exactly much I would pay out of pocket to have the sun damaged areas painted. It was absolutely beautiful when I picked it up. It looked brand new and was all one color. The painter was able to blend my hood, sun damaged sides, door and back of the car together seamlessly. I paid extra for it, and it was so worth it. My car actually looks much better than it did before the accident. I highly recommend J & J Collsion.

Had a corrosion problem on my decklid which Howe's addressed at a fair price. Their work was…read moreoutstanding...and they even fixed a poor "owner attempt" at touchup on a fender/bumper minor scuff. High quality work with attention to keeping the car as clean as it was when dropped off! And Beth Howe was a pleasure to work with. Thanks very much! Robert K. Plymouth, MI

I came in for and estimate; my door was binding and could not open. David came out with tool and…read morefix it immediately. How wonderful.