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    Top Notch Plumbing & Heating

    5.0 (1 review)
    Closed Closed

    Services - Top Notch Plumbing & Heating

    Plumbing inspection

    Plumbing installation or replacement

    Plumbing repair

    Top Notch Plumbing & Heating Photos

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    10 months ago

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    Mr. Plumber - Water in tub

    Mr. Plumber

    (33 reviews)

    One star is too good of a rating for this company. Very unprofessional and rude staff. They first…read morecame out to provide their service on 8/7/23 after I contacted AHS about a stoppage that I had in my bathroom sink. I was not at home so I had my dad go let him in. When I got home that afternoon I immediately went and checked the sink. The stoppage seemed to be gone so I was happy. Later on that night I went to get in the shower and the tub was filled with black water. I immediately called AHS and informed them about the situation. The representative tried calling Mr Plumber but was unsuccessful so she sent an email and told me that they would give me a call soon. The following day I called "Mr Plumber". The person that picked up the phone which is the only person that ever answer when you dial (845) 634-6000, got loud and said that AHS lied to me and they never contacted them. Again I called AHS and was able to get them to come out today 8/9/23. They were suppose to arrive between 0900-1200pm. At 2:03 I called them but got no answer so I left a message. I also called AHS who placed me on hold and stated that "they" were on their way. At approximately 3:50pm they showed up. I said "hello, were you the person that came out before?" The guy said "no that was someone else" and proceeded like he didn't know where to go so I walked him to the bathroom and showed him the tub filled with black water. He asked if I turned it on? I responded and said no I haven't used it since you guys came. This is how I met it. He scratched his head like he didn't know what to do and keep saying "what happened?". At that point he started saying something like I know maybe upstairs used it and caused this. I responded and said no I've never had this issue before. He then started yelling saying "I know". At that point I said "don't raise your voice at me". He bolted out my house slamming my door and left. He was there for maybe 3 minute. Something told me to go check the cameras to see if that was the same person that first came out and low and behold it was. So on top of being dishonest, he was extremely unprofessional, rude, and arrogant. Again I called to report this blatant act of disrespect to AHS. The representative placed me on hold and reached out to the company. When she came back on the line her exact words were "he was also rude to me and hung up". I'm still trying to figure out how I called to get one issue fixed and was left with an entirely new issue that never happened before? It was obvious that they knew that they messed up and still refused to even try to resolve the issue. They chose the right one because this review is going on every single platform that's associated with their company along with a complaint with the Better Business Bureau. STAY AWAY FROM MR PLUMBER. Read the reviews. Update: After the rude guy left, he wrote up a report stating that there was an issue because there were wipes in my drain...WHAT???? If that were the case why not say that the first time that you came out? No one on my house uses wipes. What he did find was 2 balloons and hair. He also stated that the problem is from the 2nd floor even though he never looked at the 2nd floor. There has never been any issues with the tub on either floors so for him to make this up is very low and disgraceful.

    1. I had water leaking out of a tankless water heater.  Water should not be inside the unit…read more 2. Contractor sent by AHS refused to open the tankless heater unit until customer insisted.  His reason being there is no leak happening currently. 3. The inside of the unit showed significant rusting which indicates water is getting into the unit somehow 4. Contractor closed the unit and walked away slamming the door on his way out and would not speak with the customer. - Unacceptable customer service. 5. Contractor did not adequately assess the situation and inaccurately submitted a claim to the home warranty company as no leak to close the job. DO NOT USE THEM!

    Top Notch Plumbing & Heating - plumbing - Updated July 2026

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