I had scheduled an appointment for Tuesday, May 19th at 5:00pm to have my AC checked and nobody…read moreshowed up. I left a message and no one returned my phone call. I am not happy with the way I was treated by this company.

We requested for heating system solution and we got an amazing guy called Ethan thank you for…read moresending him to fix our heating for us. Very communicative Such an amazing guy. Thank you

Booked entirely online; not even 2 hours later technician appears, ready; assessed problem quickly,…read morequite professional, explained details and breakdown of issue and solutions; affordable pricing - problem fixed! Highly reccomend!

We needed a repair or replacement of a kitchen faucet. We contacted them on a Sunday and they came…read moreon Monday as promised. They did a good job. The only negative is that the cost seemed very high.

I called because I needed maintenance done on my boiler and they got it done. They were on time and…read moreworked quickly. They let me know what they did and when I should call back to keep my system running. Would recommend.

I contacted Almonte Heating and Cooling to get a quote on replacing my HVAC unit with was 23 years…read moreold. I was able to get a call back in 30 minutes to have them come out and see what was needed. I have my quote within 24 hours. I asked if he could quote another brand so I could compare them and another quote was provided as well. Pricing was good compared to other quotes that I had received. After signing to do the work and setting up the day which was on a Saturday he emailed a few days as a reminder he was coming. They arrived on time they were neet and clean during the install. The unit was tested to make sure it was running right. I would highly recommended them.

I've been using this company for the past 13 years. Over that time I've had them install,…read moremaintain, and service. Two furnaces, a hot water heater, central air, and a split system. 22 months ago my 13 year old furnace failed. Some of the blame can be placed on it being a budget furnace. Some of the blame can be put on the fact that as a member of their service club, my furnace and AC gets tuned up and checked annually. Well, because of their negligence, that didn't happen and I can't help but think that their inability to adhere to their schedule had some impact on the life span of the furnace. So we installed a new stage two furnace. It stopped working last week. I called them to check it out. Found out that the burners are rusted and that the vent system, that they originally installed on the first system, is inadequate. The system caused humidity and water vapor to build up I was told that the burners are covered under warranty but I will need to pay $950 for a new vent system and $200 for the service call. Let me get this straight: If the furnace was installed properly I would not need the service call, nor the replaced vent system. I've been going back and forth with them for a week and finally settled on a $550 price to get the job done. This work is scheduled to be completed tomorrow, but I woke up this morning to a cold house. I started calling at 6:00 AM, nobody picked up the phone. I finally reached someone at 7:09 and was told I would get a call back. We will see. I'm sure we will have to tough it out tonight, I'll make sure I put my experience in the edit. Suffice to say, tomorrow will be my last experience with this company. I will find a company that stands by their work. I will no longer refer them a d let everyone know how they treat their valued customers. See my email to the company: I still have a very bad taste in my mouth about the whole situation. I was charged $600+ on a newly installed furnace because Climate Partners installed the furnace wrong the first time by using a vent system from the prior furnace (which Climate Partners also installed). I spent way too much time pleading my case and was told that the new vent system was where the cost lies as PVC and the work needed is extensive. I bit the bullet because I needed this done. When the installer came, he cut off two eleven inch straight PVC pipes, and two elbows, then reattached two new elbows, and two new straight pipes. Total cost for supplies would be at best $25. Then he removed three screws, and turned the motor so it would match up to the new connection. The total time it took for him to do this was around 10 min. The rest of the time was spent installing the new burners and monitoring the new install, which was supposed to be fully covered. I also had to call Climate Partners back as the WIFI thermostat was no longer connected. Literally $25 of supplies, 10 min of service, mind you the install of the burners and the monitoring of the install was covered by warranty and I was charged $600+. All and all, I felt that this was a total rip off as everyone I spoke to, including HVAC professionals are amazed that your company wouldn't stand by the original install work. As you probably noticed, I didn't evaluate the work done because quite frankly, I don't believe anyone at your organization has any business ethics and really cares what your customer satisfaction. I was passed around pleading my case to various members of the your team until I was told basically to take it or leave it. Considering I've invested in my house with two furnaces, hot water heater, air conditioning system, thermostats and control board, considering I have paid close to $25,000 in investments through your company over the years and knowing that my AC system needs to be replaced soon, it was my hope that I would be treated as a valued customer. But instead, I was treated in a way that left me frustrated and powerless. I haven't spoken to my wife about this yet, but if I have my say, I will be using another company to service my equipment in the future, including any new installs. It is truly disheartening that I would be looking for a new service company to provide support to our family. I hope the $600 earned offsets the relationship broken, but maybe preying on customers who wouldn't know any better is the norm with Climate Partners, I don't know. I just feel preyed upon and it's not a good feeling at all. I am requesting that you share this with your team. Especially your owners. I want them to know how their LONG TERM LOYAL CUSTOMERS are treated. If your team cared anything about customer satisfaction, more care would have been taken in this case.

Had them servicing my home for about 2 years. Besides NEVER…read morebeen able to schedule and appointment, every time they come to fulfill my maintenance program subscription, my HVAC system stops working (go figure). I stopped calling them as I found that their diagnose never (NEVER) is the issue and they keep changing parts unnecessarily and charging for things you do not actually need it. Do they set you up? cannot say, would not say, but I cannot trust this company and will never recommend them to anyone. Sad, looks like it is a practice for many business nowadays.

Our house steam boiler in Hamden failed and we needed a new one. Our long time heating contractor…read morehad likely contributed to the boiler cracking by setting it incorrectly so I looked on Yelp and in addition to getting a quote from our current serviceman, asked several others for quotes. Ray quickly responded and not only offered a better price; but seemed to be very knowledgeable about our system. He came to our house and was able to get the old unit working temporarily at no charge and further impressed us with his knowledge. I felt we could trust him and ordered a new boiler from him and also a new gas hot water heater as it was near the end of its life. We put a deposit on the parts and when they arrived he and an assistant installed them. Their assembly work was excellent, he skillfully adjusted the new units and all is now working better than ever. We will use him going forward and highly reccomend him. TR

Ray met with us today. He explained the process and our options. Awaiting to receive written…read moreconfirmation of our options and several references.

Had a nice leak and was panicking. Called Joe around 9pm and at 914pm he responded. I was super…read moreimpressed with the speed and the service. A tech came out in the morning and fixed everything while not upselling anything else. They will be my go to if and when I need any other work done.

Returned my calls and texts quickly. Extremely knowledgeable and helpful. Best experience I have…read moreever had with a plumber.

Honest prompt and fair priced. No issues, about to hire Onofrio again for another whole house…read moresystem at another property that Climate partners originally installed , they went out of business & Bowman took over and refused to honor my warranty with climate partners for the 3 year old American Standard whole house heat/air system. Bowman then charged $2400.00 for a circuit board and more Freon!!! Only reason I'm having them come out again is we have one more maintenance call due & paid for Which is needed since system totally not working due to a power surge a day ago. BUT! I will then have Onofrio take over and deal with my properties. Shame on Bowman and kudos to Onofrio!

I have owned several homes over 30 years. I have never had a more responsive, professional service…read morethan Onofreos. Accurate and efficient service. Ask for Anthony.