My biggest gripe is the lack of communication involving opening time. My mom and I arrived at 10:03 am after seeing their holiday hours posted on the Top of the World's website, which indicated that they opened 10 am. There was no one at the counter, so we asked the security guard with the purple hair, Tina, who told us at first that "they closed on Mondays and Tuesdays." I told her that they were not closed today because they had holiday hours listed, specifically today's date, on the website. She then called up and was told that they would open at 10:45 am. So we waited 42 minutes in the hopes that at 10:45 am someone mysterious person would come downstairs and check us in and permit us to go to the observatory.
By 11:00 am, no one had come down, and I checked with Tina again, who told us that they have no jurisdiction over the Top of the World observatory, which is understandable, and that someone was coming to assist us. I was irritated by whoever misinformed her that they'd open at 10:45 am and still not show up 15 minutes after the communicated time (and 1 full hour past when their website said they'd be open). Then, a few minutes after 11 am, some teenager comes waltzing downstairs wiht an iPad, checks us in, and tells us to take the elevator to the 27th floor. No greeting, no smile, barely any eye contact, no apology for the wait, no enjoy your time. Teenagers, fine.
There are several entrances to the World Trade Center building, both on the harbor side and on the Pratt Street side. The observatory is on the 27th floor. The morning views from up top are beautiful from all four sides---the view of the east was my favorite because it seemed the most expansive. You can see cars whizzing down 83 and 295 and 395.
One of the built-in binoculars was out of order, but the remaining seemed to function, with 25 cents for the zoomed view.
There is a small gift shop (which is just a gift area) with racks and tables with merchandise between the north and east sides. A friendly employee at the gift shop greeted us and made friendly banter.
I found it interesting to learn the history of all the people who either came from Baltimore or who adopted Baltimore as their hometown. I also learned that 68 people were from Maryland who perished in the 9/11 attacks. There were artifacts on display on the north side from the original sites of the attacks: the field near Shanksville, PA; from the towers in New York City; and from the Pentagon.
The men's bathroom is dirty, old, and worn; and the door has scruff marks everywhere. Many of the LED light strips they used had come undone and were just sitting randomly over the heating unit along the west wall, and looked messy and neglected. Many of the displays are old and worn---the decals pasted on the south walls, for example, peeling off or falling off---and other areas needed upgrades and improvements.
I can totally overlook the lack of newness; the importance and existence of the valuable information completely trumps the presentation. I found all of the placards and history very interesting and worthwhile. I recommend spending about 10 minutes taking in the views and reading the informational material per side, plus 5 minutes at the gift shop, so about 45 minutes total.
Check out the Visitor's Center along the harbor for coupons or Groupon for $7 for two entry tickets. read more