I just moved into a property managed by this company. So far the experience has been a good one. The leasing agent was incredibly friendly and even showed the unit to us a second time. Since we've taken possession of the property we have had a few minor items come up and our property manager, Steve, has been incredibly quick and responsive in getting these things addressed. His level of care is highly appreciated. I work in property management as well and this company definitely sets the bar high for customer care in regards to both owners and tenants alike from what I have seen. read more

Very happy with Top Properties! We've had them manage our rental townhome in the "City Park West" area of Denver for 4 years. They found qualified renters quickly for 2 leases. When a renter has some issue, TP contacts us promptly with solution suggestions, and the problems are taken care of to the renters' satisfaction. Thanks so much to Ryan and the people at Top Properties! read more

They are on top of it! Working with Top Properties has been a pleasure. I have an older property in Denver that requires more upkeep than a traditional home. Every time something has come up, my property manager has been right there for me. I have worked with other management businesses in the past, and can say that I have never had as good of service as with this company. I am not planning on continuing to rent this property again because I'm going to buy a house next, but if I rented again, I would definitely have Top Properties take on the management! read more

This review is from the perspective of the property owner, though prospective tenants should also avoid this company. I live in San Francisco and after a year of trying to rent out my home in Denver (and the headaches associated) we decided to hire a management company to help us. After a pleasant and informative visit with Ed Prout we decide on Top Properties. Unfortunately we never heard from Ed after signing the contract. All contact towards him was responded to by others. The contractor he recommended to finish up some work on the house left all the painting and carpentry debris behind. He didn't even remove the painters tape from the walls let alone clean up his trash. He used MY supplies that I had in the garage. Tape, rollers, brushes etc... and finished about 20% over the quoted estimate. We were handed off to our manger Heather who began showing us applicants and we were really happy to find a very high quality tenant from out of state to sign a lease at more than our asking price. Luckily they were out of state because the place was still pretty trashed despite letting Top Properties charge me a move in cleaning fee of $230. Heather never stepped foot in my place which we discovered when there were multiple complaints from the tenants about the cleanliness upon move in. Frustrating to see someone unhappy about my place that I've spent so much time and money on, and I can only imagine how frustrating that must have been for the tenants. First month $230 wasted on a cleaning fee. Second month the tenants aren't able to light the pilot light on the gas fire place so I authorize a $75 charge for Heather to send their contractor over to help out on the condition that they also assess the furnace and air conditioner while they're there. I had issues with the AC while trying to manage the place on my own so I thought I might as well get it taken care of properly before it gets warm outside since I have to pay the $75 fee to show up anyways. She agrees and $350 later I assume all is well and the tenants are finally happy. Months 3 and 4 I receive full rental amounts minus their service fee. Hoooray!!! No unexpected expenses and the money is rolling in! Finally this is paying off. This is when Heather leaves the company and Steve becomes our manager. Still never hearing from Ed. Month 5 there is a $475 charge that I was unaware of. Since our contract states I need to authorize expenses above $100 I'm quite surprised. Steve tells me that the charges are $400 to fix the AC and $75 is the fee to show up. It turns out that the $350 from the initial visit was $75 to show up and $275 to fix the fire place. Seems excessive for a pilot light, but the real problem is that I specifically asked for the AC to be fixed. Wasted a $75 fee and more importantly created more headache for the tenants. The tenants seem so desperate to get away from TP at this point that they agree to an early termination fee and leave. The next couple of months are spent with Steve trying to get me to let them show the property, or sell the property. I'm still trying to get my keys back, get my share of the termination fee, and waiting for someone to asses the properties condition after the move out. Ed is unreachable, Steve can't seem to answer any questions that don't pertain to selling or re-renting. read more

This company is horrible. I highly advise renters to avoid the properties they manage. 1. They were so slow with any maintenance request and we had to ask multiple times for our requests to be addressed. Many times they tried to tell us no to a request and we had to argue to get a plumber or maintenance out to the property. 2. They truly lacked with communication. They would email one tenant and not include the others on the email, which in turn caused many errors and miscommunications. We asked every single time to please include every tenant on every communication, but they NEVER did. 3. Their leases are very vague. For example "cleaning fee" with no actual numbers set in stone. After waiting an entire 60 days to get our security deposit back and not ever receiving and itemized deductions receipt before we were WAY over charged for a cleaning fee. 4. They "don't do" walk throughs with tenants so in turn you can truly be screwed for damage you didn't do. The refund of security deposits is truly blind to the tenants until 60 days after move out. In all really do avoid this property management company. They are lazy, inconsistent, and don't care about their tenants. read more

I am VERY unhappy with my service and lack of assistance. I was told when my family and I chose to move into the community at The Trails at Parkfield Lake through Top Properties we would be able to call with any problems. Little did we know NOR were we told Top Properties would only be responsible to assist with the property INSIDE the front door. I have contacted both my agent and the HOA about the consistent problems of tenants allowing their dogs to poop on the rocks sitting directly in front of my front door. What were told is unless we can catch the unit # there's nothing to be done. There aren't even "funds" to send someone to come clean up the mess! No this problem doesn't lie within the 4 walls of my condo but sits 2 feet IN FRONT of my door. Who wants to walk out and take their children for a walk when there's piles of poop laying in the flower bushes and spread across the rocks?? It's ironic with all the money going into maintainance and landscaping there's NO ONE to pick it up. I'm pregnant and it is a well known fact animal feces carry diseases. Now I have to worry about my animals, family members and and self coming into contact with biohazardous contaminats that neither the HOA nor rental company will agree to clean. Apparently these piles (now surrounded by flies) will sit through the rain,snow, sunny weather until further notice. The straight denial to help clean up the problem and provide a solution other than "you need to catch" them is neglignant and unacceptable. Future tenants should be made aware these sorts of problems will be passed over and they'll be on their own should they arise. I have pictures and will make SURE others know before they make the mistake to spend the money and move in! read more

Top Properties has been managing our rental home for a number of years now and has been an outstanding partner since the very beginning. This home used to be our primary residence so we have always cared for it as such and expected Top Properties to manage it in the same way. They have and more. They focus on being proactive and they are always finding ways to improve the speed and efficiency of necessary maintenance and repairs. This saves us money and downtime and keeps our tenants happy. We checked several other property management companies before selecting Top Properties and none of the others seemed capable of providing attentive service. read more

Top Properties has been managing my property for a few years now and has taken great care of it.  Ryan is easy to get a hold of and answers questions quickly.  Our place was only vacant for a few days between tenants and we could not be happier with their service.  I would recommend Top Properties to everyone. read more

Ryan has been a fantastic partner to work with. Exceedingly prompt and always on top of all aspects of managing our property and an absolute delight to work with! Ryan has deep knowledge of issues that arise in property management with a roster of ready to reference mitigating solutions. This is not just in proactive cost-effective management of the property itself but also as a friend and confidant who advises us on our best course of action in all aspects of tenant management. We cannot be happier with our partnership with Ryan and Top Properties! read more

Ryan and his staff are super knowledgeable. I'm so happy I delegated my properties to them. Tremendous stress relief. I've been with Top Properties for about 5 years now in Lakewood Edgewater area and wouldn't think of using anyone else. Even my tenants love them. The management issues like rent collection and maintenance I was having got so much easier for me. read more

I wanted to say thank you to Top Properties. Ryan was great to work with for the management and the the sale of my property. Anytime any issue came up Ryan knew what to do and walked me through the process. If your looking for a real estate or management company I highly recommend Top Properties. read more

I've been working with David and Top Properties for a few years now and they are by far one of the better property management companies I have ever worked with! They are on top of Amy issue and make sure they do all they can to make the tenant happy while also keeping me happy! They have great solutions to all problems big or small! I highly recommend them! read more

This management company started off well but then completely fell short of expectation. I was in contact with the last tenant because of many of the issues that were brought up when they first moved in. Our agent had said everything was cleaned and ready for the move in but upon further notice this was far from the truth. The house still have a significant amount of dirt, dust on the floors. The previous tenants old dog house remained. Their was old "nasty" furniture left on the front porch. I'm not even sure if the agent went over to see the property prior to the move in. Later in the year I received a text from the tenant, who was to move out soon because were putting the house on the market so we wouldn't have to deal with this anymore, regarding the leak coming from the freezer. He said that he contacted the agent to have it fixed, two weeks later it still hadn't been fixed, leaving me worried how my would floors would look after this. It took me calling TP management to get the issue resolved. Next, after our last tenants moved out again, TP had their cleaning service come and "clean" the house. I was shown pictures by my realtor of how dirty the place still was. Lastly, our realtor showed an obvious blunt force that cracked the glass top of our range, which was clearly not wear and tear. The owner gave us the run around about it because he realized it should been dealt with but they never did. Long story short, we had a conversation and he said he would take care of the cost to repair the appliance. I have repeatedly tryed to correspond with Ryan Prun and have received nothing but radio silence. We have not received what he had promised and that is just the nail in the coffin. Deal with them at your own risk. read more

Absolutely horrible service [Toby] doesn't return calls or texts and nobody showed up for the showing. If you're a property owner and this is your management company run away! One star is too many. read more

I worked with Michele across a few different real estate matters I've worked on, and she acted professionally, responded promptly, and delivered top quality wrap around care throughout the entire process. I highly suggest working with Top Properties if you're looking for real estate or property management services in the area. read more

Ryan and Michelle are fantastic to work with! Great communication and helps me to problem solve any issues that arise with my rental property. I love their website and how everything is logged in and documented that will help me when I have to do my taxes! I have peace of mind with Top properties taking care of my property!! Thank you Top properties!! read more

Wow! Ryan at Top Properties has provided us with top notch property management and continues to do so under less than the best circumstances. We are dealing with some very tenacious tenants leftover from our last negligent property managers. Ryan stepped in a few months ago and has proved to be the BEST of the best in Property Management! You can trust Top Properties! read more

The team at Top Properties is helpful, knowledgeable, and professional. They really helped or family when our parents had to move into assisted living. They found renters quickly and made sure the home was kept in great shape. We were supported every step of the way, we never have to worry about a thing. Top Properties is great! read more

We rented from top properties for a year when we first moved to Denver. While we did have issues throughout our lease, they did their best in the end to resolve anything they could within reason and we wound up coming to an agreement that worked for both parties. Our second property manager that took over was responsive to us and our concerns, and Michele was very interested in hearing what we had to say about the company after having been with them for a year. read more

My review is mixed and I would have given them a higher rating if they didn't take advantage of my security deposit. I find that the security deposit is the hardest part of the leasing process because once they have your money, they seem to believe they don't have the obligation to return it especially if you were an excellent tenant, never late on a single payment, left the place better than move in, and by law, they should only be allowed to deduct certain items "with cause". Watch out if they say they will clean the carpets because they will charge double the local rates (carpets were NOT dirty above normal wear and tear and some areas weren't even used the entire lease). Also be careful of deductions for "touch up cleaning" and "admin fees" that are not documented and probably not even lawful. Not professional in my mind. read more

Very good property management. They work hard to keep the tenants happy. Maintain the property well. We Have not had issues with keeping property occupied. read more

I called to inquire about a property and had the pleasure of speaking with Phalisia. She was very patient and understanding of my situation. She made sure to help me to the best of her ability and I was very pleased in the manner she went about doing such. She made sure to answer every question I had and even helped me reschedule to a day that works better for me to tour a property. Phalisia went above and beyond to make sure my purpose of calling was met! Awesome job Phalisia! read more

We have a very good experience with them. Did not have anything to worry about the house that they took care off. They are very professional. i would contact them again when i have another property total care. read more

Top Properties was easy, wonderful, attentive, and would use their services again. My husband and I were only dating and decided I would move with to Westminster, CO. They were understanding that we didn't know how this would go and excepted me as a guest for three months. In the next six months we had pipe issues, back ups, and even a furnace go out on the coldest night of 2016. They got someone there that day to shut off the water and fix the problem, with in the week or two they had the drywall fixed and painted, carpet re matted and we made a deal with the homeowner for new carpet since we were expecting, sent a plumber over at seven am, and had a guy out to our house in under six hours at 2am for the furnace. What property management do you know or have had experience with that would have someone there at 2am and the worst coldest night. Top freaking Properties that's who. They take care of you. They care about you and your needs. They care about the home owner. As the middle man from our side they are the middle man you want. When we had questions about the house and such they usually had the answer. Thank you so much for making our stay easy and wonderful. We over stayed our lease and they were able to get a month to month with x amount of notice needed for move out. Not to mention they have their own carpet, and cleaning service so you don't have to go look for one. Yes it gets taken out of your deposit not matter what but its done and you don't have to worry about paying for it out of pocket. We have two dogs that had pushed their limits to find the weakest fence post, loose gravel, and chase out the raccoons living under the shed. Just as long as you fix what they do and not a quick fix, you will do just fine. read more

The gentlemen at Top Properties have been very easy to work with from the start through the execution of the rental property contract. Since moving in, they've done a great job fixing some minor issues we've experienced. We had a leak in the kitchen sink and the plumber arrived the next day. Unfortunately, the plumber didn't fix the issue as he thought initially which can absolutely happen for anyone. When we called back to report this issue, we had the plumber come right back out quickly to fix the issue. We are very pleased working with Top Properties. read more

Top Properties has been great to work with. I have been working with them for the past 3 years. They have taken great care of me and my property. Every time a maintenance issue has come up they have taken care of it right away. They have been the best property management company I have worked with. read more

These guys are great! They helped get my place ready to rent while I was out of town. They went above the call of duty. They found great tenants and made sure that we were at the correct rental price. The paid attention to details on move outs and documented any damages too. read more

The staff at Top Properties know what they are doing and go above and beyond to make sure things are done right the first time. I really appreciate this, and that I don't have to babysit my property managers! The rates are completely reasonable and worth every penny of their very hard work. read more

OK so me and the wife are moving to Denver from Oregon and we are looking for a place to get before we got out there and we have been unable to visit the properties. This was mentioned so they did a skype showing for me and said that would be fine. The place looked fine and we decided to apply as our moving date was approaching. Did the application and they said it would take a couple days to process. Fast forward a couple days later i call to check up on the status of our application and they guy i talked to before said they are not comfortable for a sight unseen showing of this property in particular. I asked why did he say it was ok then and HE WOULDN'T ANSWER ME. He wasted my time i could have spent looking at other places to apply and move to. He also seemed to have a attitude when I was a little upset at the fact that he said sight unseen was ok when I did a video showing but now its not ok. I will never use them Again. read more

I want to review Top Properties for property management in LoDo. They are listed for Southeast Denver, but they manage my 2400 sq. ft. loft in LoDo and are doing a fantastic job. Ryan Prun, of Top Properties is top notch. He found the renter, and manages the property very well. Property owners in LoDo no longer have to rely on Cliffdwellers or other downtown managers, who frankly get bad reviews on Yelp. Call Ryan Prun at Top Properties I assure you he will do a fantastic job. read more

This is your one stop for any purchasing, renting, investing and just a great personal touch that many places are missing. Ryan P. Is great and I have bought and rented 3 places thru them. The people make the difference! read more