You can judge by the pictures. I have used Tracy Rivers and her company for years. She has always…read moredone great work. However, the photos below show she has taken a great fall from where she has been. She refuses to make things right. She hired incompetent contractors who ruined these cabinets. As you can see the paint is too thick, wood was not properly prepared, filled, and sanded. I thought we had a great relationship, I even paid her more than her bids when I felt she was too low. This is how she leaves bad work.

This business is a fraud and dishonest. I had Facebook messaged them on December 3rd, 2017, asking…read moreif they could paint a couple rooms in my house fairly quickly. I told them if they couldn't, I totally understood, I just wanted to ask first. They stated it shouldn't be an issue and set up an appointment to come to our house. Tracy came to our house on December 5th around 4:30. Tracy and I went over what I wanted. I told her I wanted the 2 rooms painted gray and then a stencil on one wall and to finish the brick above my fireplace. They said they could do all that and then "paint" the brick on and it would look really good. They sent the estimate the next day. I had a couple questions because as a nurse, I of course like to figure out all the details and document it, so I sent them an email. Within this email I asked if that estimate included the living and dining room being painted gray among several other questions. They barely answered any questions in their reply. I asked in an email again to answer my questions. Still no answer to all my questions. I had also asked how much extra it would be to paint my tiny hallway. The response was "we'll look at it but it shouldn't be that big a deal," so I assumed that meant it was included - wouldn't you? Well since I knew Tracy had confirmed in our meeting that the walls would be painted gray, the stenciling would be done, and the fireplace done, I decided to go against my gut feeling and ask them when I needed to pay my deposit. Kelly picked it up Friday. I tried to ask Kelly my questions. Her response was "oh I don't know anything John just sent me over to pick up the check." I decided to call John. No answer. So I sent a text. No answer. I just gave them $650. Saturday comes along and still no answer so I decided to Facebook message them. An "Ashley" replied stating they aren't open on the weekends but she would pass the message on on Monday. I said ok well I called and texted him on Friday and still didn't get an answer? Well she didn't respond - SURPRISE! So Monday comes along and they had plenty of time to go cash my check that morning. Well finally John decided to call my HUSBAND after I had to send a reminder text that morning to call me. He told my husband they would get started Wednesday. So I asked John to have Tracy call me at 4 on Monday since John was obviously on a different page. Well of course, surprise again, she didn't call! So I sent a text around 5 telling John I never got a call from Tracy. He called me around 5:30. He said "Tracy wasn't available but was seeing if he could answer any of my Questions." Is no one allowed to speak with Tracy? Anyways I asked him why they were starting on Wednesday when Tracy assured me they would start at the end of last week or beginning of this week. He said that's just how they work and usually it's "3-4 weeks" before they get started with anyone. I told him I had said before if they weren't available fairly quickly that I understood so if that was the case I would have liked to have known. Anyways I let it slide and asked him about when the rooms would be painted gray and my other questions. He stated "oh we're not painting the rooms. We are only painting those "walls."" I said ummm that's not what Tracy told me and explained what she had said. He said he would have to call Tracy and then "call me back." He said this about 3 times that he would call me back that night. Did he call? Nope! He was a coward and decided to email me stating I "misunderstood" but he would be "more than happy to call their painter and we could pay them to paint the walls." Um I am already paying you $1300 - I think you can paint the walls. And I'm sorry, I didn't misunderstand, you guys just lied to me and my family right before Christmas. Anyways I saw the email on Tuesday morning. I immediately called them. No answer - SURPRISE! I try to Facebook message them. He blocked me. Ha! This just keeps getting better and better! He finally decides to call me at 9 and stated "they weren't ignoring me - they just don't open until 9." I said "ok, well why didn't you call me back last night then since that's what u said you were gonna do?" He said he tried but "couldn't get through." I guess his fingers were broken to be able to send a text stating that since that's how they communicate usually. Well then he decides to get rude and says "we charge more for our painting and obviously you weren't prepared for that" then he decides to hang up on me! But WAIT! It gets even better! My husband tried to drive to the business to get our money back and JOHN jumps in his car and drives away after he sees my husband! Hah! Wow!