My review is about their billing/documentation practices, not the clinical care. I had ongoing…read morebilling issues with this office. I received multiple bills with inconsistent balances and no clear date-of-service explanation. Staff could not provide coherent accounting, and at times said to "ignore" invoices. My requests for clarity went unresolved, and the practice later terminated my care while claiming the issue was my fault. The Director of Billing was condescending in phone calls would not allow escalation of improper conduct to owners of business, or owners were part of the problem and front receptionists always rotating and never knew how or who to address issues to, all this prompted a complaint to the Kansas Dental Board. Would not use this company, one problem after another

I had a great experience today at my consultation with Dr. Smith and staff in Lawrence, KS…read more Everyone was very pleasant to work with, and Dr. Smith took time to explain everything in detail, making sure I understood what was happening with my teeth, why it was happening, and all my options moving forward. I did not feel at all rushed, I was able to ask any questions I had, and he even followed up with me later in the afternoon after reviewing an X-ray they had taken to explain a possible issue with one of the roots of my tooth. I would definitely recommend Southwind Periodontics and Dr. Smith to anyone needing specialty dental work!

Go to FOX Dental, you wont regret it and will thank me later…read more Issues started with a couple crowns not being right which are still not right. Family friends children departed also due to incorrect crowns, which this office strangely has you sign contracts for the warranty on them so you cant leave. Over the years spent well over $6K with this office and was about to spend another several thousand $, but thankfully woke up and will spend that with a dentist who is more focused on great experiences rather than $. I began to notice this $ focus about the third cleaning when the hygienist constantly tried to upsell me. I had to switch hygienist it was so annoying, plus she was very aggressive on my teeth. Second, when asking questions on billing, the front desk lady Mona had a temper tantrum in front of customers. Final draw was when I went in for a service and was told it would be no charge on "3" different occasions, one while sitting in the chair. Next week, got a bill. Called to discuss it with Kelly who only returns calls when, you guessed it, $ is due. All that came of that convo was disregard of being told there would be no charges and repeating argument that all services are ran through insurance and the bill is due. All around poor experience, poor attitudes, lack of knowledge of crowns, and $ over customer experience.

Best dentist I've ever seen, says the person who stopped seeing dentist over 10years ago due to bad…read moreexperience. I strongly recommend them. No wait time for me, very attentive, patient with me and explained everything I needed to know. Great recommendations for me on all I needed to do and their rates are amazing! If I don't have a dentist, try them!

On May 2nd after my first (new patient) appointment was confirmed, I was in office, exchanged…read moreinsurance info, filled out the necessary paperwork, as I waited there I was informed they are under staffed and I'd have to reschedule. What? Now the 2nd attempt on May 9th I arrived early, start at 5pm take X-rays 5:15pm wait in a room. 6 pm still nothing, I left told the receptionist I'd be right back- went and got something to eat, 6:10 pm back in the same chair I was waiting in. 6:15pm sat in dental chair had measurements taken for the gums & was informed I should purchase there Oral B Rotary cordless toothbrush, and I need 2 separate cleanings. Then the Dentist showed up- I explained to him - are you running a puppy shop here? Of course not, as he reviewed my dental hygiene. He apologized for the long wait, and sent me back to the waiting room. 7:15pm, the assistant informed me what my out of pocket costs would be. I said nope! What's just the services cost? Again, a double cleaning! I only want a single cleaning! We sir, this is what has been recommended and that is all we're offering. Really! Now it's 7:30pm, I said I'll think about it! All I wanted was my teeth to be cleaned (6month intervals), I can't even get that! It's a gouging, pricing, over booked under staffed puppy mill.

Never trust Aspen Dental in Topeka! When I went there for a dental crown, they were super nice and…read moretold me my insurance would cover 20%, and I just needed to pay 80% upfront before they could do it. So I paid my 80% and got the crown done. But six months later, I suddenly received another bill saying the insurance didn't pay the 20%, and now I have to pay that part too! What's going on? Isn't this just a scam? What's even worse is that they replied to my review and asked me to call 844-296-0187 for help. I called, but it was completely useless -- no one actually helped me at all. It's so frustrating! I already spent so much money and still had to deal with this nonsense. I just want to warn everyone: don't fall for it!

Dr.Chronister is a thorough and professional dentist. I saw him during the Pandemic and his wife…read more(reception desk) wiped everything down from the front door to reception desk and back when you came in and departed. Sanitized top to bottom. He did the mold for my implant, had it made and placed it with care and the upmost consideration for my comfort. He will take care of you and allay any apprehensions you have concerning dental care. Truly a FIVE STAR dentist.

Highly recommend Dr Chronister! What a cool guy and wonderful dentist. I was out of my home state…read morevisiting family back in Kansas and had an emergency dental situation. We called the doctor on a Saturday morning and he went into his office a few hours later, set everything up, and saw me during a time his office was closed. I was super grateful for his help and willing to see me urgently on a Saturday. I wish I lived in the area so he could be my dentist. If you need a highly skilled dentist, super kind and smart I would recommend him! Thank you doctor! I'm so thankful!

Dr. Exon is a wonderful dentist. It is easy to schedule appointments for biyearly checkups as well…read moreas fillings and emergency work (fillings fallen out or crowns needing re-cemented).